RoadVitals

2012 Buick Lacrosse Powertrain (other) Problems

Owner-reported complaints naming the powertrain system, filed with NHTSA

Data refreshed

Powertrain (other) reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
24
Latest Mar 17, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
12%
of 205 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials. Every record below is an owner-reported complaint about the 2012 Buick Lacrosse submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 24 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming powertrain

Shown in the owner’s own words, exactly as filed

Powertrain (other)
Filed Mar 17, 2023

The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. The contact restarted the vehicle; however, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed that the serpentine belt had detached and needed to be replaced. Additionally, the dealer determined that there was a gasket leak. The vehicle was not repaired. The contact stated that the serpentine belt had previously been replaced twice; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,000.

NHTSA ID
11512439
Incident
Mar 15, 2023
Mileage
141,000 mi
ElectricalPowertrain (other)Steering
Filed Jun 15, 2022

While driving stability trac, check engine light flashed and rpm, and speed gauges start going haywire. The car loses power even while accelerating, the steering wheel locks and car stalls. Then after 15-30 minutes the car starts fine and drives. Has happened at least 8 times. Took it to Buick dealer who ran diagnostic but unable to recreate codes but acknowledged a problem. Supposedly fixed it only to return the car a few days later. This is quite scary and dangerous as it happens without warning and while driving. Thankfully I wasn't on the expressway when it happened because all steering, power and brake function is lost.

NHTSA ID
11469478
Incident
May 11, 2022
EnginePowertrain (other)
Filed Nov 15, 2021

Car shut off while in stopping position. Happen 3 times before supposed problem was fixed and then two more time after oil change and transmission control module fixed. Dealership does not know what the issue. Thankful each time I was not driving on interstate.

NHTSA ID
11440583
Incident
Sep 1, 2021
Driver assistancePowertrain (other)Suspension
Filed Sep 24, 2019

STABILITY TRACKING LIGHT COMES ON RANDOMLY CAUSES TRANSMISSION TO KICK AND JURK COMES TO A STOP IN TRAFFIC . ELECTRONIC BRAKE LIGHT COMES ON , TELLING TO HAVE SERVICED. TOLD DEALER ABOUT PROBLEM .TOLD THEY COULDN'T FIND PROBLEM RESET COMPUTER. DEALER CODE WAS. PROGRAMED IN AND CONTINUES TO ACT UP OVER AND OVER. WAS TOLD IT WAS A SHORT PROBLEM. TOLD ME THEY RESOLVED THE PROBLEM WITH A USED PUMP IN TRANSMISSION! SORRY TO SAY DIDN'T FIX THE PROBLEM.

NHTSA ID
11257875
Incident
Jul 2, 2019
Mileage
84,500 mi
Driver assistanceElectricalPowertrain (other)
Filed Sep 5, 2019

MY VEHICLE STALLED OUT WHILE I WAS ON THE EXPRESS WAY. THEN IT WOULD NOT START WITHOUT A JUMP. CHECK ENGINE LIGHT CAME ON ALONG WITH TRACTION CONTROL LIGHT. COMPUTER PUT OUT A CODE P062F. NOW I HAVE TO GET A JUMP ALMOST EVERY OTHER DAY.

NHTSA ID
11253436
Incident
Sep 1, 2019
Mileage
83,177 mi
Powertrain (other)
Filed Aug 7, 2019

JUST RECENTLY GOT MY CAR FULLY SERVICE AND WITHIN 2 WEEKS LATER I WAS DRIVING MY VEHICLE AND IT STARTED DECELERATING AND SHIFTING ABNORMAL. ALL MY FLUIDS WAS VISIBLE IN MY CAR AND ITS NOT SHIFTING PROPERLY, WONT LET ME CATCH SPEED PAST 33MPH, WONT GO IN REVERSE AND ALSO SOMETIMES IT STALL TO GO FORWARD. I BELIEVE THIS VEHICLE SHOULD BE ON RECALL DUE TO SAFETY DRIVING ISSUES. I HAVE 2 FAMILY MEMBERS THAT OWN THE SAME KIND OF VEHICLE LIKE ME AND THEY ARE EXPERIENCING THE SAME ISSUES WITH THEY CAR. GOT IT TOWED TO DEALERSHIP AND I WAS TOLD THAT MY TRANSMISSION WOULD NEED REPAIR OR GET A NEW ONE. HAVENT HEARD ANYTHING BACK TO WHY SO MANY PEOPLE HAVING THE SAME ISSUES SO FIGURE I WOULD GIVE THIS A SHOT SO THESE VEHICLES CAN GET INSPECTED. DURING THE TIME OF MY ISSUES, MY VEHICLE WAS IN MOTION ON A BUSY STREET AND IT SEEM LIKE AS I MAKE A TURN IT WOULDNT GET NO BETTER. WONT LET ME CATCH SPEED ONCE IT DECELERATE AND WONT REVERSE AT ALL(I CAN PUT IT IN REVERSE GEAR BUT ITS NOT BACKING UP AT ALL).

NHTSA ID
11242175
Incident
Apr 22, 2019
Mileage
172,000 mi
BrakesPowertrain (other)Steering
Filed Aug 4, 2018

THE ENGINE LIGHT HAD COME ON AND I WENT TO A REPAIR SHOP TO HAVE IT REPAIRED. I WAS TOLD TO BRING IT BACK THE NEXT DAY AND ON MY WAY BACK THE CHARGING LIGHT CAME ON. I WAS ON THE HIGHWAY DOING 70 MILES AN HOUR IN A CURVE WHEN ALL SYSTEMS WENT DOWN THE INSTRUMENT PANEL LIT UP AND I LOST BRAKING, STEERING AND ALL OTHER FUNCTIONS. AND I WAS VERY LUCKY TO NOT HAVE WRECKED THE CAR. THIS IS A VERY DANGEROUS SITUATION THAT NEEDS TO BE CORRECTED.

NHTSA ID
11115703
Incident
Aug 2, 2018
Mileage
50,000 mi
EnginePowertrain (other)Steering
Filed May 15, 2018

THE ISSUE I'M REPORTING HAS ALREADY HAPPENED APPROXIMATELY 8 TIMES. FIRST TIME I'M DRIVING ON THE HIGHWAY AT 65 MPH, AND ENGINE ON CAR COMPLETELY SHUTS DOWN, DRIVING WHEEL LOCKS OR POWER STEERING GETS LOST AND BRAKE PEDAL STOPS WORKING GETS VERY STIFF AND ALL THIS HAPPENED ON A STATE HIGHWAY. ALL THAT CAN BE DONE IS LET THE CAR COME TO A COMPLETE STOP IN ITS OWN ALL WHILE USING ALL MY FORCE TO TRY MY BEST TO STEER CAR AWAY FROM TRAFFIC, BECAUSE IT LOCKS AND THAT TIME I COULD BARELY MAKE IT TURN SLIGHTLY DUE TO THE STIFFNESS. AFTER THAT, THE CAR'S ENGINE WONT START BUT LIGHTS AND RADIO WORK. AFTER CONSTANTLY TURNING IT IN AND OFF ENGINE FINALLY STARTS UP AFTER APPROXIMATELY AN HOUR, BUT WHEN PLACED ON DRIVE ONLY MOVES VERY SLOW EVEN WHEN STEPPING ON GAS IT WILL MOVE AT ABOUT 1 MPH. I TURN IT OFF AND ON SEVERAL TIME AND THEN WHEN I FINALLY STEP ON THE GAS IT JERKS ME FORWARD FINALLY WHEN ON DRIVE....

NHTSA ID
11093914
Incident
Apr 11, 2018
Mileage
70,000 mi
Driver assistanceEnginePowertrain (other)
Filed Nov 25, 2017

MY CAR WAS MOVING AND CUT OFF ON ME AND THEN AUTOMATICALLY RESTARTED WHILE DRIVING. THE POWER STEERING LOCKED UP. THIS IS BEEN A GOING ON FOR A FEW DAYS NOW. SOMETIMES I RESTART IT MYSELF SOMETIMES IT AUTOMATICALLY RESTARTS. ENGINE LIGHT IS ON FOR A DAY AND THEN GOES OFF AND COMES BACK ON AGAIN.

NHTSA ID
11048384
Incident
Nov 22, 2017
Mileage
52,894 mi
ElectricalEnginePowertrain (other)
Filed Oct 7, 2015

WE HAVE A 2012 BUICK LACROSSE WITH EASSIST. WHEN DRIVING AT AROUND 65 MPH ON THE HIGHWAY WITHOUT THE CRUISE CONTROL ENGAGED THE VEHICLE DOOR LOCKS SUDDENLY UNLOCK AND LOCK, THE CAR DOWNSHIFTS AND THE RPMS GO WAY UP AND A LIGHT COMES ON THAT SAYS "SERVICE POWER STEERING". WE HAVE TAKEN IT TO THE DEALERSHIP AT LEAST 3 TIMES FOR THIS ISSUE AND THEY SAY THAT BECAUSE THERE IS NO CODE DROPPED IN THE COMPUTER WHEN IT DOES IT AND THEY DON'T HAVE IT HAPPEN WHEN THEY TEST DRIVE IT, THEY DON'T KNOW WHAT TO DO. THE CAR HAS 53K MILES ON IT AND THIS HAS PROBABLY HAPPENED ABOUT 2 DOZEN TIMES. THE ENTIRE EVENT LASTS FOR ABOUT 10 SECONDS BUT IT IS VARY SCARY WHEN YOU ARE CRUSING ALONG AT 65+ MPH AND ALL OF THESE THESE EVENTS JUST HAPPEN, ESPECIALLY THE HIGH RPMS, BECAUSE IT'S LIKE ENGINE BRAKING AS THE TRANSMISSION DOWNSHIFTS.

NHTSA ID
10780458
Incident
Oct 5, 2015
Mileage
53,000 mi
Powertrain (other)
Filed Sep 2, 2015

APROX. 1130 PM ON AUGUST 27TH, 2015, I WAS DRIVING (60 MPH) HOME FROM WORK AND LOST ALL POWER STEARING, I ALMOST HAD A ACCIDENT AND CASHED MY 2012 BUICK LACROSSE DUE TO THE LOSS OF POWER STEERING. I MADE IT ABOUT A HALF OF A MILE DOWN THE STREET AND CALLED 911 FOR ASSISTANCE SINCE IT WAS DARK. I HAD TO CALL A TOW TRCUK TO COME GET MY CAR AND TAKE IT TO THE LOCAL REPAIR SHOP. ON FRIDAY AUGUST 28TH THE DEALERSHIP SAID THEY HAD TO ORDER MY PART IT WAS THE SURPINTINE BELT AND IT WOULDNT BE THERE UNTIL MONDAY AUGUST 31ST. ON MONDAY 8/31/2015 THE DEALSHIP TECH SAYS IT MAY BE A MOTOR ISSUE BUT WONT KNOW UNTIL HE TRIED THE BELT FIRST. MONDAY 8/31/15 THE AUTO TECH SAID THE DEALERSHIP DID NOT HAVE THE TOOL. ON TUESDAY 9/1 THE DEALERSHIP SAID THEY HAVE THE TOOL BUT NOW MY CAR NEEDS NOT ONLY A BELT BUT THE TENSIONER AS WELL. THE DEALERSHIP IS QUOTING ME A PRICE OF OVER $650 PLUS THE COST OF MY RENTAL CAR. AFTER SOME RESEARCH I FOUND A BULLETIN IN MARCH 2012 FOR BUICK LACROSSE AND REGALS WITH FAULTY SURPINTINE BELTS MADE OF TENSIL OR COPPER THAT NEEDED TO BE REPLACED BY SPETEMBER 2012, I DID NOT PURCHASE MY CAR UNTL NOVEMBER 2012. NOW GM IS REFUSING TO FIX THE PART ENVEN THOUGH I STILL HAVE A 100K MILE POWERTRAIN WARRANTY AND THEY HAVE THE BROADCAST NOTIFICATION OF A FAULTY PART. NOW GM REFUSES TO PAY FOR THE PART AND/OR MY RENTAL CAR. I ALMOST HAD A INJURY DUE TO THE MALFUNCTION. I NEED ASSISTANCE. PLEASE ADVISE.

NHTSA ID
10761056
Incident
Sep 25, 2014
Mileage
90,000 mi
Powertrain (other)
Filed Aug 18, 2015

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. AFTER PARKING AND ATTEMPTING TO EXIT THE VEHICLE, THE VEHICLE INDEPENDENTLY ROLLED BACK AND CRASHED INTO THE VEHICLE IN ITS REAR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 25,000.

NHTSA ID
10749359
Incident
Aug 4, 2015
Mileage
25,000 mi
Powertrain (other)
Filed Jul 7, 2015

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 31 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIOLENTLY JERKED FORWARD WITHOUT WARNING. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 350.

NHTSA ID
10732353
Incident
Jan 15, 2013
Mileage
350 mi
EnginePowertrain (other)Steering
Filed Dec 16, 2014

SHORTLY AFTER PURCHASING THIS VEHICLE I FOUND THAT WHILE ROUNDING A CORNER THE POWER DIES AND I LOST CONTROL OF THE VEHICLE SINCE I HAD NOT POWER STEERING OR BRAKES. I WAS ABLE TO STEER THE CAR TO THE BERM AND WAITED UNTIL POWER WAS RESTORED. THIS HAS OCCURRED MANY TIMES. UPON CHECKING WITH THE DEALER I WAS TOLD BUICK IS AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. THEN I BEGAN HAVING ALOT OF PROBLEMS WITH THE STABILITRAK - THE CAR LOSES POWER AND SURGES. AGAIN THE DEALER TOLD ME THEY ARE AWARE OF THE ISSUES WITH THE LACROSSE, BUT THERE WAS NO RECALL AND THE COST OF REPAIRS WAS OVER $2000. *TR

NHTSA ID
10664486
Incident
Aug 1, 2013
Mileage
11,000 mi
ElectricalPowertrain (other)
Filed Oct 17, 2014

AT AROUND 70 MPH THE DOORS UNLOCK AND LOCK AND THE TRANSMISSION SHIFTS TO NEUTRAL CAUSING THE ENGINE TO OVER REV. *TR

NHTSA ID
10648462
Incident
Aug 13, 2014
Mileage
39,000 mi
EnginePowertrain (other)
Filed Aug 6, 2014

THE CAR WAS 5 MONTHS OLD. WE WERE GOING DOWNHILL IN THE MOUNTAINS OF WV. THE CAR SEEMED TO LOSE POWER OF PROPULSION AND ACCELERATION, SO WE COASTED TO A STOP ON THE SIDE OF THE INTERSTATE HIGHWAY. THE CAR WOULD NOT GO FORWARD OR ACCELERATE AT ALL, ALTHOUGH THE TACHOMETER WOULD MOVE WHEN WE ACCELERATED. THIS WAS A FRIGHTENING EXPERIENCE BECAUSE OF THE TRAFFIC ON THE HIGHWAY. WE COULD HAVE EASILY BEEN HIT BY A TRUCK. THE SERVICE PEOPLE FOUND NO DEFECTS. FOR THE PAST TWO YEARS WE HAVE NOT LOST POWER, BUT THE CAR'S TRANSMISSION LURCHES WHEN WE STOP ACCELERATING AND SLOW TO 32 MPH. THIS GIVES US A RIDE THAT IS NOT SMOOTH, AND AT TIMES IS UNCOMFORTABLE. OTHERS HAVE REPORTED THE SAME ISSUES ONLINE, AND WE ARE CONCERNED ABOUT SAFETY WHILE DRIVING OUR CAR, ESPECIALLY AT HIGH SPEEDS AND ON HIGHWAYS. THE GM DEALERSHIP SERVICE DEPARTMENT DENIES THERE IS A DEFECT THAT CAN BE FIXED. *TR

NHTSA ID
10619459
Incident
Jun 4, 2012
Mileage
2,000 mi
EnginePowertrain (other)
Filed Jul 12, 2014

FOR ABOUT 6 MONTHS I HAVE BEEN HAVING PROBLEMS WITH STALLING AFTER SLOWING AND THEN ACCELERATING. THE FIRST 3 TIMES WERE NOT AS FRIGHTENING AS THE ONE THAT OCCURRED ON 7-7-2014.RETURNING FROM A TRIP TO NEW ORLEANS,AS I EXITED THE INTERSTATE AND BEGAN TO RAMP OFF, THE CAR STALLED TO THE POINT OF NO CONTROL OF THE STEERING. IT LURCHED TO REGAIN SPEED AND FINALLY RECOVERED. WE TOOK IT TO THE DEALER ON 7-10-2014 AND THEY DID DIAGNOSTIC CHECK AND FOUND NO OBVIOUS PROBLEM WHICH IS DIFFICULT TO DO WHEN THE PROBLEM IS INTERMITTENT. I AM AFRAID OF DRIVING THE VEHICLE UNTIL IT IS REPAIRED. THE DEALER SAID TO BRING IT BACK IF THE PROBLEM OCCURS AGAIN. MY QUESTION--WHAT IF THE NEXT TIME IT CAUSES A CRASH? CAN YOU PLEASE HELP ME GET RESOLUTION AS MY WARRANTY EXPIRES IN FEB. 2015. *TR

NHTSA ID
10610061
Incident
Jan 1, 2014
Mileage
12,000 mi
Powertrain (other)
Filed Jul 9, 2014

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ALL WHEEL DRIVE LIGHT ILLUMINATED. *SMD THE CONSUMER WAS INFORMED THE ENTIRE REAR END NEEDED TO BE REPLACED.

NHTSA ID
10609369
Incident
Feb 1, 2014
Powertrain (other)
Filed Jul 7, 2014
Crash reported

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ROLLED AWAY AND HIT THE WALL OF A HOUSE. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 9,000. UPDATED 8/27/14*CN UPDATED 08/29/2014 *JS

NHTSA ID
10608556
Incident
Jun 29, 2014
Mileage
9,000 mi
BrakesDriver assistancePowertrain (other)
Filed Mar 20, 2014

THIS IS A 4CYL CAR WITH EASIEST. UNINTENDED ACCELERATION - THE CAR WHILE GOING DOWNHILL OR SOMETIMES UPHILL, ACCELERATES ON ITS OWN AFTER RELEASING THE GAS PEDAL. I ALMOST HIT ANOTHER CAR ONCE BECAUSE OF THIS. JERKING - THE CAR WHILE DECELERATING FROM 50-40 MPH TO 30-20 MPH JERKS AFTER RELEASING THE GAS PEDAL (WITH AN INTENTION OF DECELERATING) OR WHILE APPLYING BRAKES. THIS HAS BEEN HAPPENING REGULARLY SINCE I BOUGHT THE CAR IN OCT 2012. *TR

NHTSA ID
10573797
Incident
Oct 15, 2012
Mileage
600 mi
ElectricalPowertrain (other)
Filed Jan 20, 2014

THE GENERATOR CONTROL MODULE AND **SEVERAL** OTHER COMPONENTS OF THE HYBRID ASSIST SYSTEM FAILED WHILE DRIVING, AND SUBSEQUENTLY RESULTED IN A LOSS OF POWER THROUGHOUT THE VEHICLE. THE MAIN BATTERY (IN FRONT) ALSO EXPLODED. THE VEHICLE LOST POWER STEERING, BRAKING, ETC. LOSS OF POWER STEERING HAMPERED THE DRIVER'S ABILITY TO COAST OUT OF TRAFFIC TO SAFETY. HAD WE NOT BEEN IN THE LEFT TURN LANE AND HAD THE ARROW NOT TURNED GREEN AS IT FAILED, THE CAR WOULD HAVE DIED IN THE MIDDLE OF A FOUR LANE, 45MPH ROAD DURING RUSH HOUR, AND WE PROBABLY WOULD HAVE TOO. HAD THE DRIVER NOT BEEN PHYSICALLY FIT, IT WOULD HAVE BEEN IMPOSSIBLE TO TURN THE STEERING WHEEL. NOT EVEN THE HAZARD LIGHTS WORKED. *TR

NHTSA ID
10560677
Incident
May 1, 2013
Mileage
30 mi
Driver assistanceEnginePowertrain (other)
Filed Aug 22, 2013

I HAVE HAD MULTIPLE ISSUES WITH MY 2012 BUICK LACROSSE, IT STARTED SOONER THAN THIS WITH MY AIR DEFLECTOR FALLING OFF AT 75 MPH AND ALMOST FLIPPING MY CAR. THIS TIME ON JULY 30TH MY VEHICLE WENT COMPLETELY OUT FROM THE MEMORY LOSS, THE TRANSMISSION JUST STOPPED WORKING AND I WAS STALLED IN ONE OF THE BUSIEST INTERSECTIONS IN MY CITY. AS I WAS TRYING TO GET MY VEHICLE TO MOVE AGAIN THE LIGHT TURNED RED AND AN 18 WHEELER ALMOST BROADSIDED ME. I FOUND OUT THAT BACK IN MAY A SAFETY RECALL WAS SENT DOWN ON MY VEHICLE. THE ONES WITH EASIEST THE BATTERY IN THE BACK CAN CATCH FIRE AND CAUSE PROBLEMS. I DID NOT EVEN GET MY NOTICE UNTIL I HAD PICKED MY VEHICLE UP AND GM SAID THEY WEREN'T GOING TO SEND NOTICES UNTIL THEY "HAD A PROBLEM" WELL PARTS ON NATIONAL BACK ORDER DUE TO THE PROBLEM SEEMS LIKE A HUGE PROBLEM. GM KEEPS GIVING ME EXCUSE AFTER EXCUSE AND DOES NOT WANT TO HELP ME IN ALL THE PROBLEMS I HAVE HAD. MY AIR DEFLECTOR FALLING OFF THEY SAID COULD NOT HAPPEN, I SAID IT DID AND IT IS GONE, CAN'T REPRODUCE SOMETHING WITH NOTHING THERE. IN FRONT OF MY NEIGHBORHOOD A CADILLAC ESCALADE DROPPED HIS AIR DEFLECTOR TOO, SAME SIDE DROPPED, SAME SIDE TWISTED OFF, NOTHING IN THE ROAD TO CAUSE THE PROBLEM AND I HAVE THE PROOF YET GM DOESN'T CARE AND STILL SAYS IT DOESN'T HAPPEN. MY MECHANIC SAID IF IT IS NOT INSTALLED PROPERLY THEY WILL JUST FALL OFF, THE AIR DEFLECTORS ON GM PRODUCTS ARE HELD ON BY ONLY 2 BOLTS, THE OTHER SPOTS HAVE NEVER BEEN BOLTED ON, NOW I HAVE A DAMAGED VEHICLE AND GM SAYS IT DOESN'T HAPPEN. I HAVE ALMOST BEEN KILLED THREE TIMES AND MY DAUGHTER ONCE IN THIS VEHICLE, HOW NORMAL IS THAT? PLEASE HELP!! *TR

NHTSA ID
10536689
Incident
Jul 30, 2013
Mileage
4,700 mi
BrakesElectricalOther / unspecified+1 more
Filed May 8, 2013

UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR

NHTSA ID
10511084
Incident
May 31, 2012
Mileage
100 mi
Powertrain (other)
Filed Jul 15, 2012

I PARKED THE VEHICLE IN PARKING BAY AT A GAS STATION AND WENT INSIDE. I WAS IN THERE APPROXIMATELY 3 MINUTES AND A GENTLEMAN GAME INTO THE BUILDING AND ASKED DID ANYONE IN THERE OWN A BUICK LACROSSE. I SAID IT WAS MINE, HE TOLD ME IT HAD ROLLED OUT OF THE PARKING BAY TOWARDS HIS MERCEDES, HE HAD STOPPED MY VEHICLE. I SUBSEQUENTLY FOUND I HAD TURNED THE ENGINE OFF WHILE THE VEHICLE WAS IN DRIVE SO THERE WAS NO BRAKING EFFECT. WHERE I HAD PARKED THE PAVEMENT WAS A VERY GENTLE SLOPE SO I DID NOT NOTICE ANY MOVEMENT OF THE VEHICLE WHEN I ALIGHTED FROM IT. THIS MODEL HAS REMOTE WIRELESS KEY SO YOU DO NOT INSERT ANY KEY TO EITHER START OR STOP THE ENGINE. TO START YOU HAVE TO HAVE THE KEY WITHIN THE VEHICLE BE IN EITHER PARK OR NEUTRAL AND DEPRESS THE FOOT BRAKE AND THEN PRESS THE START BUTTON. WHAT I HAVE FOUND IS WHEN TURNING OFF THE ENGINE THE VEHICLE CAN BE IN ANY OF THE FOLLOWING, DRIVE, REVERSE, NEUTRAL OR PARK. SO IF YOU HAPPEN TO BE IN ANYTHING BUT PARK AND THEN TURN OFF THE MOTOR THEN THE VEHICLE IS FREE TO ROLL AWAY WITH THE POSSIBILITY OF IT HITTING SOMETHING OR WORSE STILL HITTING A PERSON. WITH ALL AUTOMATIC VEHICLES I HAVE PREVIOUSLY OWNED YOU NEEDED TO PUT THE VEHICLE IN PARK BEFORE YOU COULD REMOVE YOUR KEY AND AFTER EXITING THE VEHICLE YOU KNEW IT WAS EFFECTIVELY BRAKED AND WAS NOT GOING TO ROLL AWAY. I BELIEVE THIS MATTER NEEDS ADDRESSING BEFORE IT DOES RESULT IN A POSSIBLE FATALITY. TO ALLEVIATE THE POSSIBILITY OF THE VEHICLE MOVING EITHER THE ENGINE/TRANSMISSION MANAGEMENT SYSTEM NEEDS TO BE ALTERED SO THAT YOU MUST PUT THE VEHICLE IN PARK BEFORE TURNING OFF THE ENGINE OR AT THE VERY LEAST THERE SHOULD BE EITHER AN AUDIBLE ALARM OR VISUAL ALARM TO ALERT THE DRIVER THAT THE DRIVER HAS NOT LEFT THE VEHICLE IN A SAFE CONDITION. AFTER CONTACTING THE DEALER IT WAS DETERMINED THIS ANOMALY APPLIED TO ALL OF THESE VEHICLES. *TR

NHTSA ID
10465699
Incident
Jun 17, 2011
Mileage
100 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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