2004 Buick Rainier Owner Complaints

TL* THE CONTACT OWNS A 2004 BUICK RAINIER. THE CONTACT STATED THAT THE HEADLIGHTS TURNED OFF INTERMITTENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE HEADLIGHTS REMAINED OFF FOR APPROXIMATELY SIX MINUTES. WHEN THE LIGHTS TURNED BACK ON, THE LIGHTING WAS DIM. THE VEHICLE WAS TAKEN TO J.D. BYRIDER (5101 NEW BERN AVE, RALEIGH, NC 27610) WHERE THEY REPLACED THE REPLACED THE HEADLIGHT DRIVER MODULE ON TWO DIFFERENT OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,471.

NHTSA ID

11196567

Incident

Sep 18, 2018

Mileage

150,471 mi

TL* THE CONTACT OWNED A 2004 BUICK RAINIER. WHILE DRIVING APPROXIMATELY 30 MPH IN THE RAIN, THE VEHICLE HYDROPLANED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A WALL. AS A RESULT, THE CONTACT WAS RENDERED UNCONSCIOUS AND TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE CONTACT'S HEAD STRUCK THE DRIVER'S SIDE WINDOW AND THE CONTACT REMAINED IN A COMA FOR SEVERAL MONTHS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SIDE OF THE HEAD, WHICH CAUSED WALKING COMPLICATIONS AND A LOSS OF FEELING IN THE RIGHT SIDE OF THE BODY. IN ADDITION, THE CONTACT SUFFERED A LOSS OF SIGHT IN THE RIGHT EYE DUE TO A CRUSHED SKULL. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. A DEALER WAS NOT MADE AWARE OF THE AIR BAG FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11099015

Incident

Apr 29, 2016

I NOTICED IN NOVEMBER OF 2016 MY BUICK RAINNER WAS SMELLING LIKE GASOLINE AFTER I GOT OUT AND LEFT IT RUNNING WHILE I WAS DROPPING STUFF AT HOME FROM WORK. WHEN I GOT BACK IN MY VEHICLE I DIDN'T SMELL ANYTHING, BUT COULD SMELL OUTSIDE THE VEHICLE. I WENT ABOUT ANOTHER 10 MILES LATER TO MY DESTINATION AND PARK. 20 MINS LATER WENT BACK OUT AND CRANK MY VEHICLE AND COULD SMELL A STRONG GAS ODOR COMING THRU VENTS ON THE INSIDE OF MY SUV. I GOT OUT AND LOOKED UNDER MY HOOD AND DIDN'T SEE ANYTHING WRONG UNDER THE HOOD. WHEN I WALKED TOWARD THE BACK OF THE VEHICLE THE GAS SMELL WAS EVEN STRONGER. I CHECKED THE FUEL / GAS TOP TO SEE I LEFT IT OFF BUT IT WASN'T. THEN I LOOKED UNDER MY VEHICLE AND NOTICE FUEL WAS POURING OUT AROUND MY GAS TANK AND NOTICE A BIG WET SPOT ON THE GROUND UNDER THE TANK. WHEN I CUT OFF THE VEHICLE I NOTICE THE GAS COMING FROM AROUND THE TANK HAS STOP. HAD MY VEHICLE TOOKEN TO A LOCAL GM/ BUICK DEALER. THE DID A INSPECTION OF THE VEHICLE AND SAID WHAT EVER THE PROBLEM WAS IT WAS AT THE TOP OF THE GAS TANK. SO GAVE THEM PERMISSION TO WORK ON IT AND FIND OUT WHAT THE PROBLEM WAS. TWO DAYS LATER THE DEALER CALL ME AND SAID THAT THE GAS LINES GOING INTO THE TOP OF THE TANK WHERE FUEL PUMP GOES INTO THE TANK GAS WAS LEAKING FROM THEM. THEY COULDN'T TELL ME EXACTLY WHAT CAUSES MY LINES TO START LEAKING AT THE TOP OF THE TANK. ( AFTER READING THIS NHTSA REPORT IN 2008 ON THE CAUSE AND GM/ BUICK EXTENDED A WARRANTY FOR 10 YEARS OR 120,000 WARRANTY). I'M TOTALLY UPSET ABOUT THIS BECAUSE NHTSA SHOULD HAVE DONE A RECALL ON THIS PROBLEM TEN YEARS AGO INSTEAD OF CLOSING THE INVESTIGATION AS LONG AS BUICK MAKES EXTEND WARRANTY FIX. THE DEALER HAD TO ORDER THE PARTS FOR THE VEHICLE AND TOOK TWO DAYS TO ARRIVE. AFTER THE PARTS ARRIVE AND TWO DAYS MORE TO WORK ON IT. I HAD A $1200 BILLS THAT I HAD TO PAY A FEW DAYS BEFORE THE THANKSGIVING HOLIDAY.

NHTSA ID

11096442

Incident

Nov 19, 2016

Mileage

174,000 mi

HEADLIGHTS FAIL INTERMITTENTLY WHILE DRIVING. WHILE DRIVING LAST NIGHT THE LOW BEAM HEADLIGHTS WENT OUT. THE HIGH BEAMS STILL WORKED. THIS IS ABOUT THE SIXTH TIME THIS HAS HAPPENED. I CHANGED OUT THE HEADLIGHT RELAY JUST BEFORE THIS OCCURRED AS I HAD SEEN A RECALL ON 2006 AND 2007 RAINIERS SHOWING THIS AS THE PROBLEM. AFTER A SHORT TIME THE HIGH BEAMS ALSO WENT OUT. I PARKED AND TURNED THE ENGINE OFF FOR A WHILE AND WHEN I RESTARTED THE HIGH BEAMS WERE WORKING AGAIN BUT NOT THE LOW BEAMS. I WAS DOING A COMBINATION OF STREET AND HIGHWAY DRIVING AND IT APPEARS TO BE UNRELATED TO ANY ROAD CONDITIONS AS THIS HAS HAPPENED ON BOTH HIGHWAYS AND CITY STREETS.

NHTSA ID

11090229

Incident

Apr 25, 2018

Mileage

116,400 mi

TL* THE CONTACT OWNS A 2004 BUICK RAINIER. AFTER PARKING THE VEHICLE, A FUEL ODOR WAS NOTICED OUTSIDE THE VEHICLE. ONCE THE CONTACT ENTERED THE VEHICLE, THE ODOR WAS STRONGER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THAT THE FUEL LINES WERE ROTTED AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT ABOUT THE EXTENDED WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 109,722.

NHTSA ID

11074102

Incident

Jan 26, 2018

Mileage

109,722 mi

LOW BEAM HEADLIGHTS FAILURE BOTH AT THE SAME TIME. OCCURRED ON TWO SEPARATE OCCASIONS. FIRST TIME A YEAR OR SO AGO, LOW BEAM RELAY REPLACED BY BEST RECOLLECTION

NHTSA ID

11056167

Incident

Dec 21, 2017

Mileage

200,000 mi

TRANSFER CASE SHIFT MODULE CONTROL MODULE

NHTSA ID

11055966

Incident

Apr 19, 2006

Mileage

5,000 mi

LOW BEAMS ON LIGHTING GOES OUT FOR NO APPARENT REASON. THIS HAS HAPPENED TWO TIMES IN THE LAST TWO WEEKS. DEALERSHIP SAYS THEY JUST CAN'T FIND ANYTHING WRONG. ALTHOUGH THEY HAD ANOTHER VEHICLE THERE WITH SAME PROBLEM. THIS SEEMS TO BE A RECURRING PROBLEM WITH GM SUV'S. MY 1994 GMC DID THE SAME THING AND I HEARD REPORTS OF OTHER GMC'S DOING THE SAME THING. NOT GOOD ON INTERSTATES AT NIGHT.

NHTSA ID

11010081

Incident

Jul 21, 2017

Mileage

114,000 mi

LOW BEAM LIGHTS GO OUT WHEN RIGHT TURN SIGNAL IS APPLIED AND RETURNS TO CENTER POSITION. A/C COOLING FAN DOES NOT COOL COMPRESSOR ENOUGH TO RUN A/C AT LOW SPEEDS CAUSING PRESSURE TO BUILD UP IN FERON RECEIVER. CAR IS AT IDLE OR LOW SPEED.

NHTSA ID

11005370

Incident

Jul 7, 2017

Mileage

113,000 mi

I'VE BEEN HAVING SPORADIC FLICKERING LOW BEAM ISSUES WITH THIS CAR SINCE I BOUGHT IT, AND HAVE SPENT UNTOLD HOURS AND TIME TRYING TO FIGURE IT OUT INCLUDING TAKING IT TO THE DEALER. (I WORK NIGHTS.) LAST WEEK THE LOW BEAMS FAILED ON THE WAY HOME FROM WORK AT MIDNIGHT. RESEARCHED IT, AND FINALLY SAW THE RECALL FOR GMS AND SUBSEQUENTLY AN AP STORY ABOUT WIDENING THE RECALL THAT WAS DATED APRIL 29. (I WORK AT A NEWSPAPER AND SAW THE WIRE STORY). I BOUGHT AND REPLACED THE MODULE MYSELF LAST WEEK, AND THINGS ARE WORKING WELL NOW AND SEEM TO BE FIXED. HOWEVER, THE DEALER INFORMS ME THAT THIS CAR HAS NOT BEEN INCLUDED IN THE GM RECALL FOR FAILING HEADLIGHT MODULES, SO I CAN NOT GET MY MONEY BACK FOR THE MODULE. THIS MAKE AND YEAR MODEL SHOULD BE ADDED TO THE RECALL. PLEASE BE AWARE THAT OTHER MODELS AND YEARS THAN HAVE BEEN RECENTLY RECALLED, ARE HAVING THIS ISSUE. IT TRULY IS A SAFETY ISSUE AND UP UNTIL LAST WEEK, I WAS ALWAYS WONDERING WHEN MY HEADLIGHTS WOULD FAIL. NOT A NICE FEELING WHEN YOU WORK NIGHTS.

NHTSA ID

10983108

Incident

Apr 26, 2017

I TRIED TO GET MY CAR INSPECTED TODAY IN VIRGINIA BUT IT FAILED DUE TO THE DUMMY LIGHTS ON IN THE DASH BOARD ABS AND BRAKE. THE DEALER COULD NOT COMM WITH COMP BUT CHANGED THE FUSE FOR THE CIG LIGHTER THEN THE CODES READ EBCM MODULE FAULT.. IN 2014 MY RUNNING HEADLIGHTS WOULD JUST GO OUT.. NO LIGHTS UNTIL I PUT ON HIGH BEAMS I HAVE HAD THEM WORKED ON AND CHANGED BUT STILL BURN OUT

NHTSA ID

10897381

Incident

Oct 17, 2014

AFTER HEADLIGHTS ARE ON FOR A LONG TIME THEY WILL GO OFF.

NHTSA ID

10883858

Incident

May 15, 2016

Mileage

110,000 mi

I WAS MAKING ON U-TURN ON A MAJOR HIGHWAY, I CAME TO A COMPLETE STOP. THEN I CONTINUED TO PROCEED, MY BACK TIRES WAS STUCK. THEY STARTED SLIDING ON THE ROAD, THEY WOULD NOT TURN. DRIVING STRAIGHT FORWARD IS FINE. ONLY MAKING TURN AND PARKING ISVERY DIFFICULT. I HAD IT CHECKED BY A MECHANIC, HE SAID THAT MY TRUCK IS STUCK IN 4WD. ALSO MY CV JOINT SEAL HAS A LEAK.

NHTSA ID

10876110

Incident

Jun 11, 2016

DRIVERS SIDE DOOR ELECTRICAL FIRE - VERY SIMILAR TO RECALL 15700 -FLUID ENTERED INTO THE DRIVER'S DOOR MASTER POWER WINDOW SWITCH MODULE, CAUSING CORROSION THAT COULD RESULT IN A SHORT IN THE CIRCUIT BOARD, CAUSING WINDOW SWITCHES, LOCKS, ETC TO BECOME INOPERATIVE. ALSO RESULTED IN AN ELECTRICAL FIRE. VEHICLE WAS UNATTENDED IN A PARKING LOT AND WINDOW WAS OPEN JUST AN INCH. UPON RETURN TO CAR WINDOW WAS UP AND DOOR WOULD NOT OPEN WITH REMOTE. OPENED VEHICLE WITH KEY AND NOTED HORRIBLE SMELL OF ELECTRICAL FIRE AND ALL DRIVERS SIDE DOOR ELECTRICAL FEATURES WERE INOPERATIVE

NHTSA ID

10872658

Incident

Jun 4, 2016

Mileage

1,122,850 mi

TL* THE CONTACT OWNS A 2004 BUICK RAINIER. AFTER THE VEHICLE WAS REPAIRED FOR A VOLUNTARY RECALL AND DRIVING AT A LOW SPEED, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. IN ADDITION, THE CONTACT NOTICED FUEL FUMES EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INLET CHECK VALVE FRACTURED AND NEEDED TO BE GLUED TOGETHER AS A TEMPORARY REMEDY DUE TO PART UNAVAILABILITY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10852032

Incident

Nov 10, 2015

WHEN VEHICLE IS PARKED YOU CAN SMELL GASOLINE CAN PARK CAR IN GARAGE DUE TO OUR WATER HEATER RECEIVED NOTICE FROM G M IN NOVEMBER 2015 (G M SPECIAL COVERAGE PROGRAM,14423) CAN'T GET NOWHERE WITH G M SINCE NOVEMBER 2015

NHTSA ID

10846425

Incident

Nov 19, 2015

Mileage

92,643 mi

TL* THE CONTACT OWNS A 2004 BUICK RAINIER. WHILE DRIVING 25 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE STALLED AS THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

NHTSA ID

10787928

Incident

May 1, 2015

Mileage

24,000 mi

BLOW OUT OF TIRE ON INTERSTATE 90 IN MADISON AT 70 MPH. SIDEWALL OF TIRE DISINTEGRATED. NEARLY LOST CONTROL. TIRE WAS A GENERAL ALTIMAX HP, SIZE 255/60-17 ON A 2004 BUICK RENIER.. TIRE HAD APPROXIMATELY 30000 MILES. AND HAD BEEN ROTATED AND BALANCED.

NHTSA ID

10786534

Incident

Oct 8, 2015

Mileage

85,000 mi

TL* THE CONTACT OWNS A 2004 BUICK RAINIER. WHILE DRIVING AT 50 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

NHTSA ID

10749810

Incident

Jul 28, 2014

Mileage

160,000 mi

TL* THE CONTACT OWNS A 2004 BUICK RAINIER. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A TURN INTO A PARKING SPACE, THE VEHICLE JERKED. IN ADDITION, AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO DIAGNOSED THAT THE ENCODER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

NHTSA ID

10748715

Incident

Aug 31, 2006

Mileage

39,000 mi

HAVE NOTICED AFTER A HEAVY AND DRIVING RAIN THAT THE ELECTRICAL SYSTEMS ACTS UP. WE CALL IT CRAZY CAR! ALL THE DASH LIGHTS BLINK & FLASH, BELLS DING AND GAUGES FLUCTUATE WHILE THE VEHICLE IS AT REST AND ON THE MOVE. WE SHUT THE ENGINE OFF, SIT FOR A MINUTE AND RESTART ONLY TO GET THE SAME THING. THAT MAY HAPPEN FOR THE ENTIRE RIDE DURATION OR WE MAY GET NO DASH LIGHTS AT ALL. IT APPEARS TO ME THAT THERE IS A SHORT OR A MOISTURE THAT CREATES THIS HAPPENING BECAUSE AFTER A FEW DAYS OF GOOD SUNNY WEATHER WHERE THE WATER HAS EVAPORATED FROM THE ROADWAYS, OUR BELOVED RAINER COMES BACK TO NORMAL. WE STILL EXPERIENCE THE DIMMING OF THE HEADLIGHTS AS WE ARE DRIVING AT NIGHT WHEN WE ARE CRUISING WITH NO GAS PEDAL APPLICATION AT AROUND THE 32 MPH MARKING WHICH IS RATHER ANNOYING AS OTHER DRIVERS FEEL AS IF WE ARE FLASHING THEM. WE SEE A DOWN SURGE IN THE BATTERY GAUGE DROP FOR 14 VOLTS TO 11 VOLTS AND THEN COME BACK UP. SOMETIMES THIS CAN HAPPEN ONCE OR TWICE DURING A 10 MILE RIDE OR AS MANY AS 50! WE WONDER, WHEN, OH, WHEN WILL GM PAY ATTENTION TO THESE COMPLAINTS OR ARE WE JUST TALKING INTO THE WIND?

NHTSA ID

10723414

Incident

Jun 2, 2015

Mileage

95,000 mi

AFTER PARKING MY VEHICLE AND SHUTTING THE ENGINE OFF THE DAYTIME RUNNING LIGHTS DID NOT TURN OFF AUTOMATICALLY. THERE IS NO SWITCH IN THE CABIN TO TURN THEM OFF AND THEY DID NOT TURN OFF ON THEIR OWN. I HAD TO DISCONNECT THE BATTERY TO SHUT THE LIGHTS OFF AND PREVENT THE BATTERY FROM DRAINING COMPLETELY. I LOOKED AT THE FUSES AND RELAYS NEXT TO THE BATTERY AND NOTICED THAT THE SOLID STATE RELAY NUMBER 46 CONTROLLING HDM WAS BULGED OUT ON ONE SIDE AND SMELLED LIKE BURNT ELECTRONICS. I SWAPPED RELAY 45 INTO THE 46 POSITION AND RECONNECTED THE BATTERY AND THE DAYTIME RUNNING LAMPS DID NOT ILLUMINATE WITH THE DIFFERENT RELAY IN PLACE. I NOTICED THE NHTSA CAMPAIGN ID NUMBER:14V755000, IN MY CASE IT WOULD NOT SHUT OFF AFTER THE RELAY FAILED. I HAVE NEVER REPORTED ANY VEHICLE PROBLEMS LIKE THIS BEFORE BUT WONDER IF A WIDER RECALL MAY NEED TO BE CONSIDERED.

NHTSA ID

10721777

Incident

May 27, 2015

Mileage

129,848 mi

TL*THE CONTACT OWNS A 2004 BUICK RAINIER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT SOCKET MELTED CAUSING THE LIGHT TO SHAKE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP MODULE NEEDED TO BE REPLACED, ALONG WITH REPLACEMENT OF THE LIGHT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

NHTSA ID

10682590

Incident

Mar 4, 2013

Mileage

80,000 mi

A PERSON RAN TWO STOP SIGNS AND ENTERED VEHICLE PATH. THE TWO VEHICLES HIT HEAD ON AND THIS VEHICLE MADE IMPACT AT 40 MPH AFTER IT DECELERATED FROM 43 MPH. THE TWO VEHICLE HIT HEAD ON WITH NEAR PERFECT EVEN IMPACT, BASED UPON THIRD PARTY VISUAL DESCRIPTION OF THE FRONT END OF THE VEHICLES DAMAGE. THE VEHICLE DECELERATED AT A MAX SDM RECORDED VELOCITY CHANGE RATE OF -14.07 (MPH) AND A ALGORITHM ENABLED TO MAXIMUM SDM RECORDED VELOCITY CHANGE OF 127.5 MSEC. DRIVER OF THE VEHICLE HIT THE STEERING WHEEL WITH HEAD KNOCKING THE PERSON OUT. AIRBAGS DID NOT DEPLOY. ONSTAR WAS NOT NOTIFIED THAT THERE WAS AN ACCIDENT. COMPUTER SHOWS THE SEATBELT WAS WORN BY DRIVER. WHEN THE ONSTAR WAS MANUALLY ACTIVATED BY THE DRIVER WHEN HE CAME TOO, THE GPS SHOWED THE VEHICLE FURTHER NORTH UP THE ROAD CAUSING INCORRECT POLICE DIVISION BEING CALLED. VEHICLE WAS GOING UP HILL WHEN THE ACCIDENT OCCURRED. OTHER VEHICLE WAS GOING DOWNHILL. THE OTHER VEHICLE WAS A SUBARU. VEHICLE COMPUTER DATA WAS RETRIEVED BY A BOSCH CRASH DATA RETRIEVAL TOOL USING VERSION 8.0 SOFTWARE. I HAVE A COPY OF THIS DATA. GM REPORTS THAT THE COMPUTER WAS CORRECT NOT TO DEPLOY AIRBAGS AND NOT CALL FOR HELP USING ONSTAR. THE VEHICLE HAD A SOFTWARE MODIFICATION DUE TO A FAULT WITH THE FAN SPEED CALIBRATION SETTING OFF A WARNING LIGHT. WE HAD COMPLAINED THAT THINGS WERE NEVER CORRECT AFTER THIS MODIFICATION OF THE SOFTWARE AND TOOK THE VEHICLE TO TWO DIFFERENT DEALERSHIPS COMPLAINING THAT COMPUTERS WERE DOING STRANGE THINGS AFTER THIS FIRMWARE MODIFICATION. VEHICLE VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10638830

Incident

Nov 17, 2012

Mileage

52,000 mi

A PERSON RAN TWO STOP SIGNS AND ENTERED VEHICLE PATH. THE TWO VEHICLES HIT HEAD ON AND THIS VEHICLE MADE IMPACT AT 40 MPH AFTER IT DECELERATED FROM 43 MPH. THE TWO VEHICLE HIT HEAD ON WITH NEAR PERFECT EVEN IMPACT, BASED UPON THIRD PARTY VISUAL DESCRIPTION OF THE FRONT END OF THE VEHICLES DAMAGE. THE VEHICLE DECELERATED AT A MAX SDM RECORDED VELOCITY CHANGE RATE OF -14.07 (MPH) AND A ALGORITHM ENABLED TO MAXIMUM SDM RECORDED VELOCITY CHANGE OF 127.5 MSEC. DRIVER OF THE VEHICLE HIT THE STEERING WHEEL WITH HEAD KNOCKING THE PERSON OUT. AIRBAGS DID NOT DEPLOY. ONSTAR WAS NOT NOTIFIED THAT THERE WAS AN ACCIDENT. COMPUTER SHOWS THE SEATBELT WAS WORN BY DRIVER. WHEN THE ONSTAR WAS MANUALLY ACTIVATED BY THE DRIVER WHEN HE CAME TOO, THE GPS SHOWED THE VEHICLE FURTHER NORTH UP THE ROAD CAUSING INCORRECT POLICE DIVISION BEING CALLED. VEHICLE WAS GOING UP HILL WHEN THE ACCIDENT OCCURRED. OTHER VEHICLE WAS GOING DOWNHILL. THE OTHER VEHICLE WAS A SUBARU. VEHICLE COMPUTER DATA WAS RETRIEVED BY A BOSCH CRASH DATA RETRIEVAL TOOL USING VERSION 8.0 SOFTWARE. I HAVE A COPY OF THIS DATA. GM REPORTS THAT THE COMPUTER WAS CORRECT NOT TO DEPLOY AIRBAGS AND NOT CALL FOR HELP USING ONSTAR. THE VEHICLE HAD A SOFTWARE MODIFICATION DUE TO A FAULT WITH THE FAN SPEED CALIBRATION SETTING OFF A WARNING LIGHT. WE HAD COMPLAINED THAT THINGS WERE NEVER CORRECT AFTER THIS MODIFICATION OF THE SOFTWARE AND TOOK THE VEHICLE TO TWO DIFFERENT DEALERSHIPS COMPLAINING THAT COMPUTERS WERE DOING STRANGE THINGS AFTER THIS FIRMWARE MODIFICATION. VEHICLE VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10638828

Incident

Nov 17, 2012

Mileage

52,000 mi