1997 Buick Riviera Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 1997 Buick Riviera, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Steering1023.3%
- Electrical614.0%
- Engine614.0%
- Brakes511.6%
- Body & structure37.0%
- Transmission37.0%
- Fuel system24.7%
- Interior & seats24.7%
- Other / unspecified24.7%
- Seat belts24.7%
- Airbags12.3%
- Driver assistance12.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
STEERING COLUMN/WHEEL STARTED A LITTLE WIGGLE ROOM, (WOULDN'T LOCK INTO PLACE AFTER ADJUSTING POSITION). WITHIN ABOUT A MONTH OR SO IT WAS NOT DRIVABLE. IT WOULD NOT STAY IN A FIXED POSITION AT ALL. IN SEPTEMBER 2006 WE TOOK IT IN TO BE REPAIRED. THEY HAD TO FIND AND REBUILD ANOTHER STEERING COLUMN. IT COST US ALMOST $1000 DOLLARS, PLUS THE COST OF A RENTAL FOR ABOUT TEN (10) DAYS. THE BIGGEST REASON I'M WRITING THIS NOW IS BECAUSE, IT HAS BROKEN AGAIN. (IT IS THE SAME EXACT THING AS BEFORE). I AM WANTING TO KNOW IF THIS HAS HAPPENED TO ANYBODY ELSE OR IS IT AN ISOLATED THING ?. ALSO, HAVE THERE BEEN ANY COMPLAINTS CONCERNING THE MOTOR MOUNT BOLTS BREAKING (THE HEADS SHEARING OFF) ?. IF NOT FOR THE ABOVE LISTED ITEMS THIS HAS BEEN ONE OF THE MOST WONDERFUL VEHICLES I'VE EVER OWNED. THANK YOU FOR ANY INFORMATION THAT YOU CAN GIVE ME. KELLY GARDNER *TR
POWER STEERING RACK FAILURE WHILE DRIVING. *AK
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
I HAVE A 1997 BUICK RIVIERA THAT HAS A SECURITY LIGHT PROBLEM. I TRY TO CRANK THE CAR AND SOMETIMES IT WILL CRANK OTHER TIMES IT WONT. I AM A YOUNG MALE THAT NORMALLY TRAVELS BACK AND FORTH TO WORK BUT SOME MORNING'S ALL I CAN DO IS PRAY. IT NEVER REALLY BOTHERED ME BEFORE I HAVE BEEN TOLD THAT I HAVE THE PATIENCE OF A SLUG. BUT TODAY I WAS PULLED OVER BECAUSE THE BRAKE LIGHT IN MY WINDOW WAS OUT LONG STORY SHORT. I ASKED THE OFFICER IF I COULD LEAVE THE CAR RUNNING BECAUSE OF THE SECURITY PROBLEM WHILE HE CHECKED MY PAPER WORK INSURANCE REGISTRATION ETC. HE STATED FOR BOTH OF OUR MIND STATES IT WOULD BEST IF I TURNED OFF THE MOTOR. I DID AS I WAS ASKED THE OFFICER RETURNED TO THE CAR TO DELIVER MY DRIVERS LICENSE INSURANCE ETC. HE GAVE ME A WARNING TO GET THE LIGHT REPLACED THEN LEFT MEAN WHILE FOR THE NEXT HOUR AND A HALF. HE RETURNED AROUND 45 MINUTES LATER. I AM ON THE SIDE OF THE HIGHWAY I TRIED CLEANING THE KEY WITH A DRY RAG LETTING THE KEY SET IN THE IGNITION UNTIL THE LIGHT TURNED OFF. I EVEN UNPLUGGED THE NEGATIVE SIDE OF THE BATTERY CABLE TO LET THE COMPUTER RESET ITS SELF. I WENT TO GM AND HAD A KEY MADE FOR THE CAR BECAUSE MY FIRST KEY HAD THE RUBBER TIP REMOVED. SO I FIGURED I WOULD GET A NEW KEY MADE FOR THE CAR AS WELL AS A NEW KEY PAD EVERYTHING WORKED FINE FOR A DAY OR TWO. I CALLED GM THE MANAGER ASKED ME TO COME BACK IN AND STATED THAT MAYBE THE KEY WAS UNDER CUT BECAUSE THEY HAD JUST PURCHASED A NEW KEY CUTTING MACHINE AND WERE STILL WORKING OUT THE BUGS. THE CAR STARTED FINE SECURITY LIGHT CAME ON WHILE I WAS DRIVING AND I JUST DID NOT LET IT BOTHER ME FOR A WHILE. NOW IM INFORMING YOU GUYS BECAUSE MY OTHER CAR WAS TOTALED BY A HIT AND RUN DRIVER WHILE IT WAS ON THE SIDE OF THE ROAD ABOUT TWO WEEKS AGO I LEFT IT TO PUT AIR IN THE SPARE TIRE. I HOPE THAT WE CAN COME TO A SOLUTION TO THIS PROBLEM BEFORE ITS TO LATE FOR ME OR ANYONE ELSE. *TR
ON THE NIGHT OF AUGUST 11, 2009 MY CAR CAUGHT ON FIRE. MY HUSBAND WAS DRIVING HOME FORM THE GROCERY STORE ONE NIGHT, AS HE WAS DRIVING DOWN THE STREET WHEN HE SMELLED A BURNING SMELL COMING FROM THE CAR, HE IMMEDIATELY PULLED OVER TO SEE WERE IT WAS COMING FROM. WHEN HE GOT OUT OF THE CAR HE SEEN A CLOUD OF SMOKE COMING FROM THE BOTTOM OF THE VEHICLE, HE LIFTED UP THE HOOD IN SAW FLAMES COMING FROM PASSENGERS SIDE OF THE CAR UNDER THE HOOD, HE WENT INTO THE FACILITIES TO WERE HE PULLED OVER AND GOT A FIRE EXTINGUISHER, BUT THE FIRE WAS TO BIG TO BUT OUT, SO HE CALLED 911 IMMEDIATELY. THE CAR IS AT A TOTAL LOST. THE CAR A WEEK AGO BEFORE IT HAPPEN HAD A VERY STRONG GASOLINE SMELL COMING FROM THE CAR, BUT AFTER 1 TO 2 DAYS THE SMELL WENT A WAY, IT WAS CHECK FOR GAS AND OIL LEAKS BUT THERE WASN'T ANY. ME AND MY FAMILY WAS VERY TERRIFIED AND UPSET BECAUSE, THIS FIRE COULD HAVE CAUSE DEATH. THERE WAS A RECALL ON THE 19996 BUICK RIVERA FOR THE FUEL INJECTION SYSTEM. WHEN RESEARCHED THIS CAR AFTER THE INCIDENT. THERE WAS SIMILAR CASE TO MINES. I REALLY HOPE NO ONE ELSE WILL BE PUT IN MY SITUATION. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNS A 1997 BUICK RIVIERA. THE CONTACT STATED THE VEHICLE WAS PARKED WHEN HE NOTICED THERE WAS A PUDDLE OF OIL ON THE ENGINE DUE TO AN OIL LEAK FROM THE VALVE COVERS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 08V118000 (ENGINE AND ENGINE COOLING) BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 170,000.
GM HAS RECALLED 1997-2002 PONTIAC GRAND PRIX AND BUICK REGALS WIT THE 3.8 LITER SUPERCHARGED V-6 ENGINES FOR OIL LEAKING AND BURNING ON THE EXHAUST MANIFOLD CAUSING SOME 267 KNOWN FIRES. I HAVE A 1997 BUICK RIVIERA 3.8 LITER SUPERCHARGED ENGINE WHICH HAS BEGUN DOING THE SAME THING RECENTLY. I HAVE NOT SEEN THE RIVIERA INCLUDED IN ANY WEB SEARCH BUT I AM SURE GM IS TRYING TO GET BY WITHOUT REPAIRING AS MANY 3.8 SUPERCHARGED AS POSSIBLE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
PREMATURE WEAR/WARPING OF FRONT BRAKE ROTORS. OWNER REPLACED THE FRONT BRAKE ROTORS. DEALER SAID THAT ROTORS WERE COMING THIN FROM THE FACTORY. BUICK REFUSED TO REFUND COST OF REPLACEMENT. *AK *ML
FRONT BRAKES FAILED TWICE. *YC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
DT: THE CONTACT OWNS A 1997 BUICK RIVIERA. THE PAINT IS BEGINNING TO PEEL OFF FROM THE HOOD OF THE CAR. SHE CONTACTED GM , AND THEY CHECKED FOR OPEN RECALLS, AND THEY WANTED HER TO FILE A COMPLAINT. *AK
WE HAVE A '97 RIVIERA WITH PAINT PROBLEMS...IF THE PAINT BECOMES CHIPPED OR SCRATCHED, TEMPERATURE CHANGES CAUSE THE PAINT TO SHRINK AND EXPAND (MORESO WHEN THE WEATHER TURNS COLDER) AND UNLESS I BREAK THE SHEETS OF PEELING PAINT OFF, IT KEEPS SPREADING. THIS EXPOSES THE GRAY METAL SEALER. I'D BE GLAD TO SEND YOU A SAMPLE OF THE PAINT (CHAMPAINGE PEARL) WHILE SUPPLIES LAST. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
GOES OUT OF HIGH GEAR WHILE DRIVING BETWEEN 35-65. *AK
VEHICLE STARTED MAKING NOISES UNDER THE HOOD. ALSO, WHEN PUTTING IN REVERSE THE RPMS WOULD MOVE, BUT THE VEHICLE WOULD NOT. DEALER SAID VEHICLE NEEDED NEW TRANSMISSION.. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
THE SENDING UNIT FAILED THREE TIMES. THE FIRST TIME AT 44,000 MILES, SECOND TIME AT 67,000 MILES, AND THIRD TIME AT 80,000 MILES. THE UNIT WAS REPLACED. CONSUMER DID NOT KNOW HOW MUCH GAS WAS ACTUALLY IN THE VEHICLE. *AK THE SENDING UNIT HAD BARE AND MELTED COMPONENTS. *TC
CONSUMER KEEPS A CLOSE EYE ON GAS GAUGE. WHEN CONSUMER GOT OUT IT WAS ON A 1/4 TANK, WHEN SHE GOT BACK IN AND STARTED IT UP, IT JUMPED TO 3/4 TANK. SEVERAL DAYS LATER, GAS GAUFE WAS ON 1/4 TANK AND IT JUMPED TO FULL. CONSUMER TOOK VEHICLE TO GMC DEALER, AND SERVICE MAN SHOWED A MEMO THAT INDICATED SAME PROBLEM BECAUSE IT WAS NOT A RECALL THEY WERE NOT ENTITLED TO FIX IT AT THEIR COST. PROBLEM WAS NOT FIXED BY DEALER, IT STILL EXISTS. *AK WHEN TRAVELING AND GUAGE REACHED 1/4 TANK INSTEAD OF CONTINUING TOWARD EMPTY IT MOVES BACK TOWARD FULL.*JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
ELECTRICAL SEAT CONTROL BOX CAUGHT ON FIRE AND LEFT SMOKE IN VEHICLE. *AK
DRIVER'S DOOR DOES NOT SHUT PROPERLY/OPENS UNEXPECTEDLY WHICH MAY CAUSE THE OCCUPANT TO FALL OUT IF THE OCCUPANT IS NOT RESTRAINED. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. BEEN TO DEALER SEVERAL TIMES. *AK THE DEALER WAS UNABLE TO FIX. *YH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
WHILE PULLING OUT OF A PARKING SPACE THE FRONT PASSENGER WHEEL COMPLETELY DISENGAGED. *JB *SC
JACK FOR MY 1997 BUICK RIVIERA COLLAPSED WHEN I TRIED TO CHANGE TIRE. FORTUNATELY, I HAD NOT REMOVED THE FLAT TIRE YET AND WAS NOT INJURED. THIS WAS THE FIRST TIME I HAD EVER USED THE JACK SINCE THE CAR WAS NEW. I STILL HAVE THE DEFECTIVE JACK. I ALSO OWN A 1995 BUICK RIVIERA AND ITS JACK IS MUCH STURDIER AND HAS NEVER BEEN A PROBLEM. I SHOWED THE BROKEN JACK TO MY AUTO MECHANIC. HE SAID THE JACK WAS UNSAFE AND NEVER SHOULD HAVE BEEN PART OF THE EQUIPMENT FOR THE CAR. HE SAID THE JACK WAS TOO SMALL AND LIGHTWEIGHT FOR THE BUICK RIVIERA. I COULD HAVE BEEN SERIOUSLY INJURED IF I HAD BEEN UNDER THE CAR OR ATTEMPTING TO REPLACE THE FLAT TIRE WHEN THE JACK COLLAPSED.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
I HAVE A 1997 BUICK RIVIERA THAT HAS A SECURITY LIGHT PROBLEM. I TRY TO CRANK THE CAR AND SOMETIMES IT WILL CRANK OTHER TIMES IT WONT. I AM A YOUNG MALE THAT NORMALLY TRAVELS BACK AND FORTH TO WORK BUT SOME MORNING'S ALL I CAN DO IS PRAY. IT NEVER REALLY BOTHERED ME BEFORE I HAVE BEEN TOLD THAT I HAVE THE PATIENCE OF A SLUG. BUT TODAY I WAS PULLED OVER BECAUSE THE BRAKE LIGHT IN MY WINDOW WAS OUT LONG STORY SHORT. I ASKED THE OFFICER IF I COULD LEAVE THE CAR RUNNING BECAUSE OF THE SECURITY PROBLEM WHILE HE CHECKED MY PAPER WORK INSURANCE REGISTRATION ETC. HE STATED FOR BOTH OF OUR MIND STATES IT WOULD BEST IF I TURNED OFF THE MOTOR. I DID AS I WAS ASKED THE OFFICER RETURNED TO THE CAR TO DELIVER MY DRIVERS LICENSE INSURANCE ETC. HE GAVE ME A WARNING TO GET THE LIGHT REPLACED THEN LEFT MEAN WHILE FOR THE NEXT HOUR AND A HALF. HE RETURNED AROUND 45 MINUTES LATER. I AM ON THE SIDE OF THE HIGHWAY I TRIED CLEANING THE KEY WITH A DRY RAG LETTING THE KEY SET IN THE IGNITION UNTIL THE LIGHT TURNED OFF. I EVEN UNPLUGGED THE NEGATIVE SIDE OF THE BATTERY CABLE TO LET THE COMPUTER RESET ITS SELF. I WENT TO GM AND HAD A KEY MADE FOR THE CAR BECAUSE MY FIRST KEY HAD THE RUBBER TIP REMOVED. SO I FIGURED I WOULD GET A NEW KEY MADE FOR THE CAR AS WELL AS A NEW KEY PAD EVERYTHING WORKED FINE FOR A DAY OR TWO. I CALLED GM THE MANAGER ASKED ME TO COME BACK IN AND STATED THAT MAYBE THE KEY WAS UNDER CUT BECAUSE THEY HAD JUST PURCHASED A NEW KEY CUTTING MACHINE AND WERE STILL WORKING OUT THE BUGS. THE CAR STARTED FINE SECURITY LIGHT CAME ON WHILE I WAS DRIVING AND I JUST DID NOT LET IT BOTHER ME FOR A WHILE. NOW IM INFORMING YOU GUYS BECAUSE MY OTHER CAR WAS TOTALED BY A HIT AND RUN DRIVER WHILE IT WAS ON THE SIDE OF THE ROAD ABOUT TWO WEEKS AGO I LEFT IT TO PUT AIR IN THE SPARE TIRE. I HOPE THAT WE CAN COME TO A SOLUTION TO THIS PROBLEM BEFORE ITS TO LATE FOR ME OR ANYONE ELSE. *TR
THE SEAT BELT WILL NOT RETRACT. *JG
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
CONSUMER STATES THAT WHILE DRIVING AT 35 MPH ON GRAVEL ROAD AND NO WARNING THE AIR BAG INADVERTENTLY DEPLOY CAUSING THE CONSUMER TO PULL OVER. DEALER NOTIFIED. MR CONSUMER ALSO STATED THAT THE DEALER REFUSED TO FIX DEFECT DUE TO THE MILES ON THE VEHICLE. PH 09-DEC-2002
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
INTERMITTENTLY WHEN VEHICLE ACCELERATES FROM A COMPLETE STOP THE THE ENGINE REVS, BUT THE VEHICLE WILL NOT MOVE. THE DEALER HAS BEEN NOTIFIED. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .