RoadVitals

2025 Cadillac Escalade Iq

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
+1 complaint in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 4 NHTSA owner-reported complaints for the 2025 Cadillac Escalade Iq, most frequently naming the driver assistance, engine and electrical categories. 345 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance225.0%
  • Engine225.0%
  • Electrical112.5%
  • Interior & seats112.5%
  • Other / unspecified112.5%
  • Steering112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Driver assistanceEngineSteering
Filed Aug 10, 2026

On April 7, 2026 I was driving my daughter to school when my 2025 Cadillac Escalade IQ Frunk (Front Trunk) opening while driving. This renders the EV completely inoperable and disables the vehicle. I pulled over and contacted Road Side assistance and had my vehicle towed to Cadillac of Beverly Hills. It was repaired over the course of 3 days and I was assured it was fixed. Today, on August 9, 2026 the exact same situation occurred. The frunk opened while I was driving the vehicle with my wife and daughter leaving us stranded for 2 hours while we waited for road side assistance to tow the car. This is a serious safety issue as then the front trunk (Frunk) opens, it cannot be closed and it blocks all visibility and the vehicle does into shut down mode and you cannot drive it. It is a serious safety concern for me, my family, and the drivers around me.

NHTSA ID
11755817
Incident
Aug 9, 2026
Other / unspecified
Filed May 21, 2026

While driving the vehicle it lifts from the back and lowers in the front and the car while in drive malfunctions leaning to the right applying pressure on the front tire and cause the tread on the tire to come off which was stated as a defect with no way to fix or resolve at this time, I was told by the dealership that the tires are not under warranty and my question was if the car is malfunctioning causing tread wear only on the front passenger tire wouldn’t that be covered by the dealer to replace the tire. I was then told that they are having the same problem with the new hummers and that if the tread was worn in the first 12,000 miles of Owership that it was due to lifting the vehicle above the default setting and hard driving that caused damage to the tires but they stated that it had damaged both front tires in the hummer, so they said the Escalade had the same problem but here’s the issue we don’t have a button to raise the vehicle up and this was caused by the computer sensor lowering the car while driving which I have no control over when it lifts or lowers and it’s only damaging the right front tire which proves that it’s a defect and GM said they were not responsible for the tires and would not escalate this situation so that my car could be addressed because of this issue and the text at the dealership gave me a copy of the document stating about the hummer issue and agreed with me that my car has a defect but could do nothing without gms ok so now I’m left to drive a car that leans on its own and may blow out my passenger tire at any time and that is beyond my control.

NHTSA ID
11739368
Incident
May 18, 2026
Interior & seats
Filed Apr 13, 2026

2025 Cadillac Escalade IQ GM issued a Customer Satisfaction Program (NHTSA ID 11017089, Manufacturer Communication N252492830-01) for 2nd and 3rd row outboard head restraints that may not lock in the upright position on 2025 Escalade IQ vehicles. My vehicle has this exact defect—both the 2nd and 3rd row head restraints were stuck in the down/forward position and could not lock upright. The safety consequence is serious: head restraints that cannot lock upright provide no head or neck support in a rear-end collision for any 2nd or 3rd row passenger. The defect was identified by Chevrolet Cadillac of Santa Fe, NM on Nov 12, 2025 (RO# 0081837). The dealer confirmed the recall applied and ordered replacement parts from GM. The parts were not available. No ETA was provided. I was forced to take the vehicle back with the recall incomplete because the wait was indefinite. The dealer's own notes state: "2nd and 3rd row headrest still malfunctioning." The replacement head restraints did not arrive until late March 2026. The recall was finally completed on March 30, 2026 (RO# 0086689)—over 4 months after the defect was identified and the parts were ordered. For those 4+ months, I had a vehicle with a known safety defect that GM had already acknowledged via a manufacturer communication, but GM could not supply the parts to fix it. Any passengers in the 2nd or 3rd row were at risk of serious head and neck injury in a collision. This is not an isolated parts delay. The same vehicle waited 3.5 months at a body shop (Apr-Jul 2025) for routine OEM bumper and sensor parts, and 2.5 months at a dealer (Nov 2025-Jan 2026) for a radar module. GM appears unable to support the Escalade IQ with replacement parts, leaving owners with vehicles that have known safety defects and no available remedy.

NHTSA ID
11730982
Incident
Nov 1, 2025
Driver assistanceElectricalEngine
Filed May 12, 2025

Ball Bearings upon purchase, was not able to drive off the lot. Sensors malfunctioning creating horn honking each day at a specific time Module currently needs replacement on new vehicle. Entire vehicle shut down without power. Passenger side blind spot in side mirror. Unable to see cars and blindspot sensor does not register vehicle. Is this due to the vehicle load or height? or the fact that the side mirrors are placed incorrectly. Was not able to access vehicle. dead. Vehicle has been at the dealer for 15 days No warning messages. Just complete failure.

NHTSA ID
11660345
Incident
Apr 27, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT6446A

This PI Communicates information to ensure Memory Recall is enabled to ensure memory mirrors return to set position after curbview assist is used.

PIT5099J

PI to help diagnose A/C concern

662.20

• Improvements to system responsiveness • Improvements to camera image clarity • Fixes to prevent blank screens and audio drop-outs • Improvements to vehicle software update installation • Surround Vision Recorder, a new feature that allows you to record, watch, and save video from your vehicle's cameras • Security Recording, a new feature that can automatically begin recording if your vehicle's alarm is triggered while it is parked • Cabin Glance, a new feature that displays a live feed of the seating area on your infotainment screen. This allows you to check on passengers, such as kids or pets • Fixes to help ensure responsiveness for the driver display and rear view camera • Improvements to reliability for alerts and chimes

662.30

• Fixes to help ensure proper opening and closing speed for power doors • Improvements to longevity for the drive unit used for power doors

662.10

• Fewer unnecessary service messages, warning light activations, and automated OnStar calls from your vehicle

PIP6081C

This Pi is to let dealer know that a program issue has been released and to not replace any hard for codes P2C8A, P2C8B, U3577, U3578, U3579, U357A, U357B, U357C, U357D, U357E, U357F, U3580, U3581, U3582, U3583, U3584, U2BAA, U2BAB, U2BAC, U2BAD, U2BAE,

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Cadillac Escalade Iq by model year
YearComplaintsRecallsInvestigationsIssue Index
2026020—
2025Viewing400—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.