RoadVitals

2004 Cadillac Escalade Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
69
Latest Jul 20, 2025
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
16
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Dec 9, 2003

What this page shows

Our database holds 69 NHTSA owner-reported complaints for the 2004 Cadillac Escalade. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–25 of 69 · page 1 of 3

Exterior lighting
Filed Jul 20, 2025

When this device is used to replace the Flasher Module (my had failed so I ordered this replacement from Amazon) I found that the brake light circuit to any trailer connected tot he vehicle would no longer work. Under further research on Amazon via reviews and other online sources, I found that all of the Chinese clone parts have this same failure mode. Since most people check trailer lights with Directionals or 4 Way flashers, they would not be aware of the failure of the brake (stop) lamps not working on the trailer leading to critical dangerous situation if they need to slow as the driver behind them is likely to rear end the trailer due to the failure of the stop lamps to light.

NHTSA ID
11674809
Incident
Jan 9, 2025
Driver assistance
Filed Mar 18, 2025
Crash reported8 injuries reported

Unknown

NHTSA ID
11648934
Incident
Mar 15, 2023
Electrical
Filed Jan 29, 2025

I don’t know all I stopped driving it because it is not shifting right and I can’t ark it for some reason . I have to leave it in reverse and then turn off and put rocks so it does not move. Not safe, one day I drive 30 minutes later it is this way.

NHTSA ID
11639247
Incident
Jan 6, 2025
Body & structureBrakesSuspension
Filed Jan 22, 2025

At speeds of 50 mph and above, my vehicle does the death wobble. Any time I hit a tiny crack in the road, going higher speeds. The person that sold he this car knew it did not pass emissions in September 2024 and I bought it in November 2024. A dealership checked car fax for me after I bought it. And this person rolled back the odometer also. I found this out after I purchased it.

NHTSA ID
11637676
Incident
Jan 1, 2025
Fuel system
Filed Feb 28, 2024

Searching of Google results indicates this is a known problem with these vehicles. I am unable to put fuel/gas in the tank because the vapor safety system fails! Having to replace the entire vapor purge and canister assembly is very costly when this known safety hazard should have been taken care of by the manufacturer.

NHTSA ID
11574499
Incident
Aug 1, 2023
BrakesElectricalEngine
Filed Dec 23, 2022

so when I give it some gas the blower Moter for the ac /heat with go Fater then when the rpms go down the fan goes down with it same with the lights they flicker. i had changed the brake pads an rotors an blew compressed air on the caliper an seen a pin hole on the rubber seal.

NHTSA ID
11498643
Incident
Jul 22, 2022
Driver assistanceElectricalSuspension
Filed Dec 1, 2022

When driving it feels like I'm slowing down when I'm not. The lights inside, the headlights, & on dashboard flicker & sometimes go out while driving. My seatbelts on the driver, back seat behind driver not working. The driver seat does not adjust so I can position myself correctly. The truck rocks side to side while driving as if it will tip over on its side if I drive over 30. I just recently acquired the truck within the last few months and I need to be on the road driving my babies around. I love the truck andu problems with it sounds and drive like it's all a safety issue. Please let me know if these issues are covered to be fixed.

NHTSA ID
11495611
Incident
Dec 1, 2022
ElectricalSeat belts
Filed Feb 14, 2020

I HAVE MULTIPLE RECALLS THAT ARE OLDER, BUT STILL SHOULD BE TAKEN CARE OF CORRECT? I'LL TAKE SCREENSHOTS AND SEND THEM. THANK YOU

NHTSA ID
11309294
Incident
Jan 1, 2004
Electrical
Filed Oct 9, 2019
Fire reported

MY TRUCK STARTED ON FIRE SMOKE STARTED UNDER GLOVE BOX!, THEN FLAMES STARTED AND THE WHOLE TRUCK BURNED UP! I WAS JUST DRIVING ION THE HIGHWAY!! LUCKY TO BE ALIVE TO TELL THE STORY

NHTSA ID
11267534
Incident
Oct 1, 2019
Mileage
200 mi
ElectricalExterior lightingSeat belts
Filed Sep 25, 2019

HEADLIGHTS AND BALLETS BEEN REPLACED 3TIMES.. THEY COMES ON ONLY WHEN NOT DRIVING THEN I START DRIVING THEN ALL THE LIGHTS START FLICKERING. SEATBELT IN REAR WAS REPAIRED TWICE BUT WONT RETRACT AFTER UNBUCKLEING.

NHTSA ID
11258241
Incident
Sep 1, 2019
Mileage
234,000 mi
BrakesDriver assistanceSuspension
Filed Jun 9, 2019

BOUGHT THIS VEHICLE FROM A DEALER AND CANNOT GET IT INSPECTED DUE TO THE ISSUES WITH THE ABS AND STEERING SENSORS.REPLACED ABS MODULE AND AM STILL HAVING TROUBLE WITH IT. THE DEALER WOULD NOT DO ANYTHING TO RESOLVE ANY OF THESE ISSUES BECAUSE I BOUGHT IT AS IS AND THEY REFUSED TO GIVE ME ANY KIND OF WARRANTY AND HAD ME SIGN AN AFFIDAVIT STATING SO.WHEN I LEFT THE DEALERSHIP I HAD TO FUEL UP AND HIT THE BRAKES AND COULD BARELY GET IT STOPPED.FOUND A LOT OF BAD BRAKE LINES AND THE ABS LIGHT CAME ON

NHTSA ID
11218809
Incident
Sep 17, 2018
Mileage
186,000 mi
Fuel system
Filed Sep 28, 2018

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 25 MPH, ANOTHER MOTORIST ALERTED THE CONTACT THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE DEALER (PIETROSKE CHEVROLET, 4000 GRAND AVE, MANITOWOC, WI 54220, (920)-445-8134) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS UNDER THE VIN. THE FAILURE MILEAGE WAS 200,030. *TT UPDATED 11/30/18*JB

NHTSA ID
11132087
Incident
Sep 27, 2018
Mileage
200,030 mi
Electrical
Filed May 18, 2018

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 50 MPH, THE STEPPER MOTOR FOR THE INSTRUMENT GAUGE CLUSTER DASHBOARD FAILED. THE FAILURE CAUSED THE SPEEDOMETER, FUEL GAUGE, AND TACHOMETER TO DISPLAY THE INCORRECT READINGS AND FAIL COMPLETELY. THE CONTACT TOOK THE VEHICLE TO THE DEALER (HENDRICK AND CARREY CADILLAC, 101 TEAM HENDRICK WAY #101, CARY, NC 27511) AND WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE; HOWEVER, THE CONTACT MISSED THE SPECIAL ROLL OUT PROGRAM TO GET THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 62,000.

NHTSA ID
11096721
Incident
May 1, 2007
Mileage
62,000 mi
BrakesFuel systemSteering
Filed May 3, 2018

DURING ROUTINE REPAIR WORK TRANSMISSION LINES, BREAK LINES AND POWER STEERING LINES HAD TO BE REPLACED BECAUSE THEY WERE ROTTEN OR BADLY LEAKING. IN ADDITION, FUEL PUMP, REAR BACKING PLATES AND POWER STEERING AND TRANSMISSION COOLER NEEDED TO BE REPLACED DUE TO ROT.

NHTSA ID
11091648
Incident
May 2, 2018
Mileage
96,959 mi
Brakes
Filed Oct 17, 2017

2004 CADILLAC ESCALADE WITH 45,104 MILES. 2ND OWNER. HAD TO PANIC STOP ON LOCAL HIGHWAY EXIT RAMP WHEN ANOTHER VEHICLE WAS COMING WRONG WAY ON THE RAMP. HAD A TO AVOID OTHER VEHICLE TO RIGHT OF RAMP AND AGGRESSIVELY APPLY BRAKES TO AVOID ACCIDENT AT APPROXIMATELY 15-25 MPH. ANTI-LOCK BRAKES PULSATED AND STOPPED THE VEHICLE FOLLOWED BY BRAKE PEDAL DEPRESSING TO FLOOR. CONTINUED TO PROCEED AND BRAKES AGAIN GOING TO FLOOR. DETERMINED THAT BRAKE LINES FAILED AND FRONT DRIVERS SIDE OF VEHICLE, COMPLETELY EMPTYING BRAKE MASTER CYLINDER CAUSING LOSS OF FRONT AND REAR BRAKE SYSTEMS. WAS ABLE TO PROCEED ON EMERGENCY BRAKE SINCE HOME WAS WITHIN A MILE AND HALF. AT HOME, FILLED THE MASTER CYLINDER IN DRIVEWAY AND DID STATIONARY TEST OF SYSTEM. ENGINE STARTED, BRAKES AGAIN GO TO FLOOR AND MASSIVE BRAKE LEAK OCCURRED ON DRIVER'S SIDE BY LEADING EDGE OF FRONT DOOR AT TRUCK FRAME SPILLING FLUID ON GROUND AND CATALYTIC CONVERTER/EXHAUST SYSTEM. HAVE READ IN NEW YORK TIMES THIS IS AN ISSUE ON GM LIGHT TRUCKS AND GM REFUSES TO RECALL. THIS IS A MAJOR SAFETY DEFECT THAT SHOULD BE ADDRESSED.

NHTSA ID
11034021
Incident
Oct 12, 2017
Mileage
45,104 mi
AirbagsSeat belts
Filed Aug 31, 2017
Crash reported3 injuries reported

TL* THE CONTACT OWNED A 2004 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BRICK WALL. DURING THE CRASH, THE AIR BAGS DEPLOYED, BUT DID NOT INFLATE. IN ADDITION, THE FRONT AND REAR SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE PASSENGERS. THE DRIVER SUSTAINED A LEFT LEG LACERATION AND LEFT SHOULDER INJURY. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST AND RIGHT KNEE AND THE REAR PASSENGER SUSTAINED FIVE FRACTURED VERTEBRAE. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER (INTEGRITY GM OF CHATTANOOGA, TN) WERE NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

NHTSA ID
11020884
Incident
May 4, 2017
Mileage
120,000 mi
Fuel system
Filed Mar 3, 2017

THE STRONG ODOR OF. FUEL INSIDE AND OUTSIDE OF THE VEHICLE. STRONG WHEN DRIVING. WE FIND NO GAS ON THE GROUND LEAKING. WE HAVE MADE SURE THE GAS CAP IS SECURE. IT IS GETTING 14MPG.

NHTSA ID
10958405
Incident
Feb 25, 2017
Mileage
165,890 mi
Interior & seats
Filed Jan 10, 2017
Fire reported

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 65 MPH, REAR PASSENGER SEAT BECAME HOT AND CAUGHT ON FIRE. THE CONTACT WAS ABLE TO PULL OVER AND EXTINGUISH THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT DESTROYED, ONLY THE SEAT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 232,000.

NHTSA ID
10944125
Incident
Dec 23, 2016
Mileage
232,000 mi
Electrical
Filed Jan 3, 2017

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT WAS UNABLE TO READ THE SPEEDOMETER AND THE GAUGES DISPLAYED THE INCORRECT SPEED, FUEL, AND RPM INFORMATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

NHTSA ID
10939280
Incident
Jan 7, 2016
Mileage
120,000 mi
ElectricalEngine
Filed Apr 12, 2016
Fire reported

I WAS THE OWNER OF A 2014 CADILLAC ESCALADE. ON AUGUST 26, 2015, WHILE DRIVING I PLUGGED IN MY CELL PHONE CHARGER INTO THE CIGARETTE LIGHTER. SPARKS AND SMOKE STARTED COMING FROM UNDERNEATH THE DASHBOARD. I PULLED OVER TO A SIDE STREET. NO SOONER THAN I WAS ABLE TO GET OUT, THE ENTIRE CABIN OF THE VEHICLE, THE DOORS,SEATS, CONSOLE BURST INTO FLAMES. THE ENGINE WAS ON FIRE AS WELL. THIS WAS A DEVASTATING INCIDENT TO ENDURE. I AM LUCKY TO BE ALIVE

NHTSA ID
10855173
Incident
Aug 26, 2015
Mileage
148,964 mi
Electrical
Filed Apr 6, 2015

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE KEY REMAINED IN THE START POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 178,000.

NHTSA ID
10703935
Incident
Feb 10, 2015
Mileage
178,000 mi
Airbags
Filed Feb 4, 2015
1 injury reported

I HAVE A SERIOUS SAFETY CONCERN FOR OLDER MODEL CADILLAC ESCALADE'S AIR BAGS. I OWN A 2004 CADILLAC ESCALADE THAT HAS BEEN WELL MAINTAINED. THE AIRBAGS WERE DEPLOYED AT FULL SPEED WITHOUT CAUSE WHILE I WAS PARKED, IDLING. IF I WAS DRIVING, I COULD HAVE BEEN KILLED OR CAUSED OTHER INNOCENT PEOPLE TO BE KILLED OR INJURED. THIS DEFECT HAS ME WONDERING IF THIS WILL BE A SAFETY ISSUE FOR OTHERS WITH THIS VEHICLE. GM IS CURRENTLY COMMITTED TO ONLY INSPECT THE VEHICLE AT THIS TIME. MY EXPECTATION IS THAT THEY DEFINE ROOT CAUSE AND REPAIR THE VEHICLE TO A SAFE RELIABLE VEHICLE. *TR

NHTSA ID
10681142
Incident
Jan 28, 2015
Mileage
110,000 mi
Driver assistanceElectrical
Filed Jan 8, 2015

VEHICLE IS NO LONGER PROVIDING SPEED READOUT WHILE VEHICLE IS IN MOTION OR GAUGE IS INOPERATIVE AT RANDOM. MY VEHICLE IS 11 YEARS OLD BUT HAS LESS THAN 20,000 ORIGINAL MILES (MOST ARE HIGHWAY). 19,800 TO BE EXACT. DEALER INDICATES GM WILL NOT AUTHORIZE A FIX AT NO COST UNDER THEIR SPECIAL COVERAGE ADJUSTMENT #07187C. THIS VEHICLE HAS BEEN WELL MAINTAINED AND I FAIL TO SEE HOW HAVING SIMPLE TIME PASSAGE ON A LOW MILEAGE VEHICLE IS CAUSE FOR NOT BACKING THE PRODUCT. LOOKS LIKE THEY KNOW THEY HAVE A PROBLEM AND JUST DON'T WANT TO PAY TO RESOLVE THE ISSUE. THEY ARE USING TIME PASSAGE AS A WAY TO SIDE STEP CORRECTING THE ISSUE ON A PART THAT THEY KNOW TO BE DEFECTIVE. A PART THEY KNOW FAILS. A PART THAT PROVIDES THE OPERATOR WITH FEEDBACK SO SAFE OPERATION AND CONTROL OF THE VEHICLE CAN BE MAINTAINED. I DO NOT KNOW THE SPEED OF THE VEHICLE WHEN I FIRST NOTICED THE ISSUE, HOWEVER I WAS ON A HIGHWAY IN SNOWY CONDITIONS... *TR

NHTSA ID
10671020
Incident
Jan 5, 2015
Mileage
19,800 mi
Brakes
Filed Sep 19, 2014

ON 8/13/2014 WHILE APPROACHING A RED LIGHT ON US ROUTE 22 IN MONROEVILLE, PA.; AT ABOUT 30 MPH, MY PEDAL WENT TO THE FLOOR. I IMMEDIATELY SHIFTED TO LOW GEAR AND APPLIED THE EMERGENCY BRAKE. I WAS VERY LUCKY TO NOT HIT THE VEHICLE IN FRONT OF ME, ABOUT 2 FEET TO SPARE. PULLED OFF ROAD, OPENED HOOD, MASTER CYLINDER LOW, PUDDLE UNDER DRIVER'S SEAT. AS I WAS ONLY 1/4 MILE FROM MY FAVORITE MECHANIC AND WAS ON A LEVEL ROAD, I PUT THE 4 WAY FLASHERS ON, LOW GEAR, AND PROCEEDED AT 5 MPH TO THE SERVICE CENTER. ONLY BRAKES I HAD WAS EMERGENCY, NOTHING AT ALL FROM PEDAL ?????? WHAT USE IS A DUAL MASTER WHEN THE LINE TO THE ABS BURSTS. THIS VEHICLE HAS 45K MILES ON THE ODOMETER, IT MAY BE 10 YEARS OLD; BUT THIS SHOULD NEVER HAPPEN ON A VEHICLE IN THIS CONDITION, LOOKS NEW, DRIVES NEW. REPAIR TO GET BACK ON THE ROAD WAS $274.01 BUT; MECHANIC INFORMED ME THAT ALL MY LINES WERE BAD AND SHOULD BE REPLACED. I JUST HAD ALL THE BRAKE LINES / FLEX HOSES / AND GEE EVEN THE GAS LINE WERE RUSTING THRU REPLACED AT A COST OF $1323.32. SO I'VE SPENT $1500.00 ON BRAKE / FUEL LINE REPLACEMENT. I AS WELL AS MANY OF MY FRIENDS WERE SHOCKED AT THIS FAILURE, ESPECIALLY WHEN WE DRIVE 50 60 YEAR OLD TRIUMPH SPORTS CARS WITH ORIGINAL BRAKE LINES. NEVER HAVE I EXPERIENCED THIS TYPE OF FAILURE. IF I WOULD HAVE BEEN TRAVELING ON A FREEWAY AT 65 OR 70 AND NEEDED TO STOP I'D PROBABLY BE DEAD, AS WELL AS WHOEVER I MAY HAVE HIT IN FRONT OF ME. THIS IS A TERRIBLE PROBLEM AND I HAVE SEEN LOTS OF FOLKS WITH GM TRUCKS COMPLAINING OF THIS MALADY. *TR

NHTSA ID
10637685
Incident
Aug 13, 2014
Mileage
44,177 mi
Brakes
Filed Jul 21, 2014

DRIVERS SIDE BRAKE LINE RUPTURED AND LEAKING FLUID. BRAKE LINES ON BOTH SIDES OF VEHICLE RUSTED. NO BRAKE PEDAL PRESSURE. *TR

NHTSA ID
10615122
Incident
Jul 20, 2014
Mileage
75,445 mi

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