2023 Cadillac Lyriq Owner Complaints

Backing out of driveway and screen went black and a collision occurred a second or two later. We have had the Lyriq in the shop multiple times for glitchy screens and screen going black but never has been fully resolved. I did recieve a recall letter (unfortunately I threw it away) but now it shows no recalls (strange). This black screen issue has been a problem since day 1 but now it has resulted in a collision. I have been unable to even back my car out of the garage when raining due to the sensitivity of the collision detect so there is NO excuse that it didn't alert. Cadillac has had the car since the accident and claim nothing is wrong with it and they are not responsible. I do not believe that. I have met with dealership GM who is looking into this further. I wanted to bring to the NTSB as this is 100% a safety concern. Thank God there wasn't a child on a bike or a baby in a stroller behind us. This didn't result in any human harm but the vehicle sustained damage that I believe was the direct result of malfunctioning technology on the car to prevent it.

NHTSA ID

11682101

Incident

Jul 1, 2025

The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.

NHTSA ID

11630577

Incident

Dec 13, 2024

During dusk and dawn conditions, the vehicle dims the dashboard lighting to the point that everything is very difficult to see. They are diming the displays when the exterior lighting conditions are still too bright for the very dim display. I have owned many GM vehicles with this type of automatic diming and this is the ONLY vehicle that has this problem. There is NO user fix available. This is a safety problem and GM needs to be forced to provide a fix. Many owners complain about this problem and there is no fix available from dealers.

NHTSA ID

11630444

Incident

Nov 4, 2023

The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen. Several others in my cadillac lyriq facebook group have experienced this issue, it is a major safety concern and needs to be addressed immediately before someone gets hurt from this.

NHTSA ID

11630145

Incident

Dec 4, 2024

Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.

NHTSA ID

11610956

Incident

Aug 22, 2024

Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there

NHTSA ID

11607351

Incident

Aug 1, 2024

While transitioning to day to night, the instrument panel dims prematurely making the content very hard to see. This includes all indicators such as speed, turn signals, and other gauges and possible fault indications. This happens prior to dusk, when there is still plenty of daylight remaining. The headlights come on (this is fine), but the display dims to full night mode at the same time also. Although the instrument display night illumination level is adjustable with the dimmer switch, even at maximum setting the instrument panel cannot be well seen. Once the sun fully sets, the display visibility for night viewing is fine. The same issue occurs at the night to day transition. The display stays dim much too long into dawn, again presenting visibility issue of the controls and gauges during this time. This problem is not isolated to just my particular vehicle. When the vehicle was in the shop for various repairs, loaner Lyriq's provided exhibit the same issue. Both 2023 and 2024 model year, over various trims.

NHTSA ID

11598096

Incident

May 1, 2023

The Lyriq, as well as all current GM vehicles, use an icon on their instrument panel for indicating headlights are on that is incorrect. They use the symbol for parking lights rather than the symbol for low beam headlights on their instrument panel display. This is especially confusing because their own digital menu to turn on lights correctly shows the low beam headlights symbol for headlights, and the parking lights symbol for parking lights. However, turning on low beam headlights shows a parking lights indicator in the dashboard, and turning on the parking lights shows no indicator in the dashboard. It's my belief that, to help ensure no driver misunderstands what the symbols are indicating, that GM should have all vehicles properly use the low beam symbol for a dashboard indicator to show headlights, just like other vehicles use, rather than the parking lights indicator which is incorrect (both inconsistent with US convention, (as well as inconsistent with their own menu in the Lyriq specifically) to turn these lights on.

NHTSA ID

11576637

Incident

Mar 8, 2024

Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.

NHTSA ID

11571261

Incident

Dec 28, 2023

The 2023 Lyriq has 3 selections on the touch screen menu for the level of regenerative braking. They are: 1. Off 2. Low 3. High (I did not go out to my car to see exact wording) The serious issue is that, without notice to the driver, the setting can be reset to "Off". This must be a programming error or bug, but what is dangerous is expecting regenerative braking and NOTHING happens. You are forced to reset the level of regenerative braking. At a random interval, the setting will again RESET. This should get IMMEDIATE attention at GM's Lyriq design center.

NHTSA ID

11569075

Incident

Jan 31, 2024

The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.

NHTSA ID

11558411

Incident

Sep 24, 2023

I was in a left hand turn lane. When I started to make the turn my vehicle lurched and stopped. I tried several times to go and this behavior repeated. Onstar called me (or I called them). They called 911 for me and a fire truck was dispatched to help me. I was in the intersection and afraid to try anything else until the fire truck arrived to control the traffic so I could be moved from the intersection. When they arrived I was able to put the vehicle in drive and drive it out of the intersection and then home. When I got home, I had Onstar run a diagnostic and there was an error code for the high voltage battery. I had previously reported to my dealer that I was getting alerts to service the high voltage battery (on the myCadillac app). They were unable to find a problem. No crash happened this time, but if it occurred when I was in front of oncoming traffic then a crash may have occurred.

NHTSA ID

11553650

Incident

Nov 4, 2023

Headlights droop over time driven which can severely limit forward vision. The limited vision forward at highway speeds certainly reduces safety. This is an intermittent problem that I can find no real pattern except that the longer you drive at night, the more likely the problem will surface. The problem has been confirmed and headlights replaced by at least three dealerships I first noticed the problem about 6 weeks after purchase because we do not drive much at night. [XXX] Also of interest is a surprising number of headlight assemblies for the Cadillac Lyriq are for sale on Ebay even though only a few thousand cars have been delivered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11553555

Incident

Jun 14, 2023

Cadillac Lyriq Brake System failed, two type of brakes failed. One pedal driving automatically turned off, stopped working and normal breaking system stopped working, once breaks pressed it felt super hard like a ton of pressure/air was going through and brakes didn't work. Dash Board showed signs of: small car swerving sign, ABS sign, Brake sign with two cars crashing and an alert saying "Brake System Failure" This almost caused a multiple car crash. Dealer has the car and no detail give as of now. No police, insurance involved No prior issues.

NHTSA ID

11549584

Incident

Oct 11, 2023

Manufacturer has replaced and recalibrated headlights on 2 occasions however they will not maintain aim on road. This is consistent and as of now besides the repairs performed they do not know how to rectify this. Additionally in the rain or moving from a shadow to sunlight the rear cross traffic alert will trigger if enabled on vehicle causing emergency braking for no reason. it will continue to happen until turned off and car restarted. The car has been towed on 3 occasions in the first 4000 miles for complete loss of power. Dealer solution to remove 12v battery and reinstall same battery to clear elcectrical codes however problem keeps occurring.

NHTSA ID

11546808

Incident

Jul 13, 2023

The contact owns a 2023 Cadillac Lyriq. The contact stated while driving 30 MPH, the surround vision feature failed to detect nearby objects. The contact stated that the Autonomous Self Driving warning and the Forward Collision Avoidance Adaptive Cruise Control warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 22V710000 (Electrical System), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 3,100.

NHTSA ID

11545898

Incident

Sep 15, 2023

Mileage

3,100 mi

Rear view camera system display (360 surround) was completely inoperative. Rear view camera display did not appear on IP display when vehicle was shifted into reverse, nor did it appear when the "camera" app was selected from the center display. No warning messages present; OnStar remote code read indicated no codes. Danger is to others behind the vehicle, particularly children in blind spot. Problem persisted over several trips until I disconnected and reconnected the vehicle's 12 volt battery, and now everything is working correctly. Did not take vehicle to dealer now that everything is working; suspect software issue cleared by "vehicle reboot"

NHTSA ID

11545576

Incident

Sep 19, 2023

Low beam headlights have very poor throw which degrades while driving. After driving the vehicle for 30 minutes, both left and right headlights point downward and do not throw light down the road. Cutoff is steep, with light only going about one car length. The fault is variable and somewhat random, with sometimes just one headlight drooping. The car must be driven for this to happen - does not occur when sitting flat or idle. The amount of droop varies also (confirmed by placing various pieces of tape on garage wall, and checking headlight position before and after a trip). Although the magnitude of droop is variable, nearly any trip will cause at least some amount of misalignment. When the fault is severe, even the high beams do not function well - just illuminating a very bright spot directly in front of the vehicle - and not down the road. Vehicle has electronic motorized leveling system for the headlights. The headlights go through some sort of automatic adjustment process when the vehicle is turned on. When the fault has occurred, turning the vehicle off and then on temporarily corrects the issue. Of course, this is not possible to do while driving. Driving at night in this vehicle is hazardous with this behavior. Numerous other Debut Edition and 2023 model year owners are experiencing this issue - not an isolated occurrence.

NHTSA ID

11544626

Incident

Jun 5, 2023

When the vehicle first starts, the headlights go through some sort of leveling routine and the light spread seems to illuminate a reasonable distance ahead of the vehicle. However, over as short as a few minutes of driving, the headlight seems to droop significantly and can result in only a very short section of road being illuminated ahead of the vehicle. This makes it very dangerous to drive at night as not enough of the road is illuminated ahead of the vehicle. The headlight throw pattern is not always uniform and there may appear to be something like a notch in the light pattern. This does not seem related to adaptive forward lighting as I do not see an active change in the light pattern based on driving.

NHTSA ID

11542809

Incident

Jul 9, 2023

The aim of the headlight beams droops over time to dangerous low level where the headlings barely light beyond 30 feet. The highlights would re-level and re-adjust the aim at restart, but they would start drooping to dangerous low level within 10 mins of driving.

NHTSA ID

11542804

Incident

Sep 5, 2023

Low beam headlights work appropriately for 5 or so minutes before "drooping" or "sagging" so that they only illuminate one car length or so in front of the vehicle. Upon shutting off and restarting the vehicle, the lights return to correct illumination. However, they somehow droop again and within 5-10 minutes, it is not safe to drive the vehicle on low-beam headlights. It is the equivalent of having only fog lights on. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11538918

Incident

Aug 15, 2023

1) The car locked owners out and disabled any authorization from any of the owners key fob. It is missing features. 2) It is missing the rearview mirror camera. 3) Also, it states there is supposed to be a key entry next to the rear camera on the liftgate door, it is not there, there is just a hole.

NHTSA ID

11534475

Incident

Jul 24, 2023

The contact owns a 2023 Cadillac Lyriq. The contact stated that after entering the vehicle, she became aware that none of the electronics were functioning as needed, and the vehicle failed to start. Upon a tow truck operator jump starting the vehicle, the high-voltage warning light illuminated on the instrument panel. The vehicle was towed to the dealer, who failed to diagnose the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V367000 (Electrical System) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 500.

NHTSA ID

11527423

Incident

Jun 12, 2023

Mileage

500 mi

Electric emergency brake light engaged engaged parking brake. Parking brake is unable to be disengaged with the control making the vehicle unable to move. Car is able to be put in drive, reverse and neutral but cannot move as the brakes are locked. Car is on the way to a dealership for them to look at it but without knowing what causes this or when it could be a safety concern to anyone driving or who needs to use their vehicle to get away.

NHTSA ID

11512055

Incident

Mar 15, 2023