2011 Cadillac Srx Powertrain (other) Problems

Unknown Transmission hesitation, causing vehicle to delay when pulling out in traffic. Vehicle also slips when driving at 2,000 rpm’s.

NHTSA ID

11629929

Incident

Dec 10, 2024

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 3 MPH, there was a failure with the transmission and loss of power steering assist. The contact stated that the vehicle stalled and was towed to an independent mechanic and diagnosed. The contact also stated that the rear axle and suspension warning lights were illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The approximate failure mileage was 76,000.

NHTSA ID

11470687

Incident

Jun 16, 2019

Mileage

76,000 mi

The contact owns a 2011 Cadillac SRX. The contact stated there was a default of service axle notification warning light on the instrument panel while starting the vehicle. The vehicle was diagnosed at a local dealer with an external rear axle leak. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000

NHTSA ID

11459858

Incident

Nov 3, 2021

Mileage

73,000 mi

"Rear Axle Service" light remains on after replacement of rear toelinks due to manufacturer recall. Rear differential clutch control module issue. Differential clutch oil leaking into the rear differential through the limited slip differential clutch. Oil pump was not replaced.

NHTSA ID

11444422

Incident

Jun 1, 2021

It’s doing everything they said it would when I need to stop driving it due to recall

NHTSA ID

11431454

Incident

Aug 25, 2021

TRANSMISSION SHIFT CABLE

NHTSA ID

11406647

Incident

Mar 31, 2021

Mileage

160,000 mi

HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS

NHTSA ID

11377072

Incident

Jan 2, 2020

FEEL SLIGHT REAR VIBRATION, DASH LIGHT APPEARS "SERVICE REAR AXEL". DEALER SERVICE DEPT. CANNOT FIX.

NHTSA ID

11351351

Incident

Apr 1, 2019

Mileage

43,000 mi

MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF THIS HAS BEEN FIXED IMPROPERLY BEFORE. I WAS DRIVING AND CARS WERE BEEPING THEN WHEN IT JUMPED I ALMOST HIT A CAR IN FRONT OF ME.

NHTSA ID

11339471

Incident

Jul 3, 2020

Mileage

113,500 mi

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ON AN INCLINE, THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ID

11280779

Incident

Feb 20, 2013

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACKWARDS ON ITS OWN AND STRUCK ANOTHER VEHICLE. THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT AT THE TIME OF THE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO DOUG RICHERT CADILLAC (1900 SW TOPEKA BLVD, TOPEKA, KS 66612, (785) 233-1361) FOR REPAIRS. THE CONTACT WAS NOT PROVIDED ANY SPECIFICS REGARDING THE DIAGNOSTIC OR REPAIRS. THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11194932

Incident

May 16, 2018

FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED IT UP THE SAME [XXX] MESSAGE APPEARED (SERVICE REAR AXLE) ??????????????????? I BROUGHT IT RIGHT BACK ? THEY HAVE LOST ALL OF MY TRUST ! MY CAR HAS ONLY 77,000 MILES ON IT. ALSO THEY TOLD ME THAT NOBODY HAD THE PART. THEY CHECKED ALL OF CADILLAC THROUGHOUT THE USA AND SAID THEY WILL TRY TO LOCATE ONE. NEXT THING I KNOW THEY RECEIVED THE PART BUT IT CAME IN BROKEN? SO THEY REORDERED FROM GM I DON'T BELIEVE MUCH OF WHAT THEY SAY NOW. MY CAR IS OVER THERE PROBABLY SO THEY CAN FIGURE OUT HOW TO REMOVE THE SERVICE REAR AXLE CODE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11182342

Incident

Feb 11, 2019

Mileage

76,973 mi

THE REAR DIFFERENTIAL HAS FAILED. THE WARNING LIGHT CAME ON, SO I TOOK MY CAR IN TO BE CHECKED. THE PART HAS BEEN ON BACK ORDER FOR 3 WEEKS AND I AM NOW BEING TOLD IT WILL BE 2+ MORE WEEKS BEFORE I WILL HEAR ANYTHING, ALONG WITH ALL OTHER GM CUSTOMERS IN THE COUNTRY THAT ARE WAITING FOR THIS PART. I HAVE BEEN TOLD BY CADILLAC THERE IS NO SPECIFIC DATE ON ITS ARRIVAL. SHOULD THIS NOT BE A RECALL ITEM IF THE PART IS NOT AVAILABLE FOR THIS LONG? I AM NOT SURE HOW MANY PEOPLE ARE WAITING FOR IT AS OF YET. I AM TRYING TO FIND OUT WITH LITTLE HELP FROM CADILLAC.

NHTSA ID

11173564

Incident

Jan 11, 2019

Mileage

52,000 mi

HESITATION WHEN EXCELLARATING. THIS IS FERY SCARY AND DANGEROUS, AS WHEN I PULL OUT IN TRAFFIC, HIT THE GAS, AND NOTHING HAPPENS FOR ABOUT 3 SECONDS. I HAVE TAKEN MY CAR TO THE DEALERSHIP, AND THEY CLAIM NOTHING IS WRONG. BUT I KNOW IT S. MY HUSBAND IS A MECHANIC WITH THE ARMY, AND HE SAYS THAT CAR IS A DEATH TRAP WAITING TO HAPPEN

NHTSA ID

11103335

Incident

Jun 21, 2018

Mileage

33,000 mi

THE SERVICE REAR AXLE COMES UP ON THE DISPLAY AFTER DRIVING 5-6 MILES. I TOOK IT INTO THE DEALER TO LOOK AT AND THEY SAID THERE WERE LEAKS OF THE AXLE FLUID AND A PUMP IN THE REAR AXLE NEEDED TO BE REPLACED. TOTAL BILL IS $2100.

NHTSA ID

11074309

Incident

Feb 5, 2018

Mileage

75,000 mi

TRANSMISSION SHIFTING DELAY IS A ISSUE, CONTINUOUSLY, FROM DAY ONE . I COMPLAINED TO THE DEALER MANY TIMES, NOTHING COULD BE DONE. ON A FEW OCCASIONS THIS DELAY MADE ME PRETTY SCARY AND DANGEROUS. I KNOW THAT THERE WAS A RECALL FOR 2012 AND NEWER MODELS FOR SIMILAR PROBLEM.

NHTSA ID

11020456

Incident

Apr 20, 2011

Mileage

1,000 mi

I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY SRX, THIS PROBLEM MOSTLY OCCURS WHEN I AM ALMOST AT A COMPLETE STOP THEN I ACCELERATE AND NOTHING, IT ALMOST MAKES ME THINK THE VEHICLE HAS DIED. I CAN ALSO FEEL A MILD CLUNK WHEN LETTING MY FOOT OFF THE ACCELERATOR. I HAVE HAD THE CAR IN THE SHOP AND WAS TOLD I NEEDED TO HAVE THE TCM REPROGRAMMED, SO I AGREED TO THE REPAIR. I CAN HONESTLY SAY THAT REPAIR DID NOTHING TO HELP THE ISSUE. I BOUGHT THE CAR PREOWNED AND DIDNT NOTICE THE ISSUE FOR ABOUT A MONTH OR SO AFTER THE PURCHASE. THE ISSUE SEEMS INTERMITTENT, BUT WHEN IT DOES HAPPEN IT IS SCARY. ESPECIALLY WHEN PULLING OUT INTO TRAFFIC AND THE CAR DOESN'T ACCELERATE.

NHTSA ID

10984286

Incident

Jun 25, 2016

Mileage

42,000 mi

THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DEALER ALSO CLAIMS THIS IS A COMMON COMPLAINT. AS A ASE CERTIFIED MASTER ADVANCE LEVEL TECHNICIAN WITH 35 YEARS EXPERIENCE I BELIEVE THIS IS A SOFTWARE OR PROGRAMING PROBLEM AND CAN ONLY BE REPAIRED BY GM ,BUT DOUBT THAT WILL HAPPEN TILL PEOPLE DIE. THESE CARS ARE LOSING A LOT OF RESALE VALUE AS THIS PROBLEM CONTINUES TO GROW AND IS MORE WELL KNOWN, THIS I LEARNED FIRST HAND WHEN I TRIED TO TRADE-IN FOR NEW.

NHTSA ID

10967691

Incident

Nov 26, 2014

Mileage

10,000 mi

MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND TO HAVE CAR FIX. NOW THEY SAID NO. IT NOT THERE FAULT. WHY DID I GO TO ALL TROUBLE TO GET MEDICAL NUMBER TELL ME THE GOING PAY.

NHTSA ID

10920534

Incident

Feb 8, 2016

Mileage

65,000 mi

THE 2011 CADILLAC SRX STALLS WHEN TRYING TO PULL OFF FROM BEING A STOP SIGN. IT DOES NOT ACCELERATE APPROPRIATELY. IT STALLS. IT COULD BE A MAJOR ISSUE WHEN DRIVING ON THE INTERSTATE OR PULLING OUT INTO TRAFFIC FROM BEING AT A STANDSTILL. IT IS LIKE THE TRANSMISSION STALLS AND DOES NOT CHANGE GEARS. THIS HAS HAPPENED ON SEVERAL OCCASIONS.

NHTSA ID

10876867

Incident

Jun 7, 2016

THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.

NHTSA ID

10789728

Incident

Oct 21, 2015

Mileage

37,000 mi

I NOTICED WHEN CAR IS ON INCLINE THE TRANSMISSION DISENGAGES AND ROLLS BACK. THIS OCCURS WHEN FOOT IS TAKEN OFF BRAKE. THE DEALERSHIP NOTICED THE SAME PROBLEM ON OTHER SRX"S. SERVICE MANGER CLAIMED HE INFORMED GM HEADQUARTERS AND NO SOLUTION IS AVAILABLE. UPDATED 09/15/15*LJ

NHTSA ID

10746974

Incident

Apr 6, 2011

Mileage

2,300 mi

2011 CADILLAC SRX PARKED AND TURNED OFF. HOWEVER DUE TO FACT NO ALARM SOUNDS TO NOTIFY DRIVER THE CAR IS NOT IN PARK , CAR REMAINED IN DRIVE AND STARTED TO ROLL BACKWARDS WHILE ON A HILL ENDANGERING THE INDIVIDUALS EXITING THE VEHICLES. *TR

NHTSA ID

10692648

Incident

Mar 4, 2015

Mileage

33,000 mi

THE FIRST OCCURRENCE WAS IN SEPTEMBER 2011. I WAS HEADED TO ITALY AND HAD TO DRIVE MY VEHICLE TO ATLANTA SO IT COULD BE INSPECTED AND SHIPPED. THE DAY BEFORE I RECEIVED A TOTAL SERVICE FROM THE DEALERSHIP. THAT MORNING I PULLED INTO THE GAS STATION TO GET GAS. AS I TRIED TO PULL OFF, THE STABILI TRAK LIGHT AND CHECK ENGINE LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I IMMEDIATELY TURNED THE CAR OFF AND WAITED A FEW MINUTES BEFORE TURNING IT BACK ON. AFTER TURNING THE CAR ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CONTINUE ON MY TRIP. THE STABILI TRAK LIGHT TURNED OFF HOWEVER THE CHECK ENGINE LIGHT REMAINED ON. I LATER CALLED THE DEALERSHIP HOWEVER, THEY COULD NOT STATE WHAT THE PROBLEM WAS AND INSTRUCTED ME TO RESET THE VEHICLE BY TURNING IT OFF AND TURNING IT BACK ON AFTER A COUPLE OF MINUTES. IT HAPPENED ONE OTHER TIME WHILE IN ITALY AND I DID WHAT THE DEALERSHIP SUGGESTED AND RESET THE VEHICLE. IT SEEMED TO BE A TEMPORARY FIX. SINCE RETURNING BACK TO THE STATES, AND BEING IN MY CURRENT RESIDENCE FOR OVER A YEAR, I BEGAN TO RECEIVE SAFETY RECALLS THAT WERE DATED IN THE SUMMER OF 2014. I STARTED TO DO RESEARCH ON ALL RECALLS FOR THIS PARTICULAR MAKE AND MODEL AND FOUND ONE RELATING TO THE TRANSMISSION CABLE. MY CAR HAS ALL THE ISSUES RELATING TO THE RECALL HOWEVER MY CAR WAS NOT PLACED ON THE LIST. I BROUGHT THE MATTER UP TO A DEALERSHIP CLOSE TO MY LOCATION AND WAS TOLD I WOULD BE HELD LIABLE FOR THE DEFECTS AS THE TRANSMISSION CABLE RECALL DID NOT RELATE TO MY VEHICLE. *TR

NHTSA ID

10676676

Incident

Sep 20, 2011

AS I APPROACHED AN INTERSECTION WITH A GREEN TRAFFIC LIGHT A VEHICLE DRIVING ON THE CROSSING STREET FAILED TO STOP AT RED LIGHT AND I HAD TO ACCELERATE TO AVOID BEING HIT AND MY VEHICLE FAILED TO ACCELERATE AND ALMOST GOT HIT . AS I TRIED TO RESUME MY TRAVEL AND ENTER A FREEWAY MY CAR WOULD NOT GO OVER 35 MILES PER HOUR UNTIL I HAD TO STOP AND SHUT OFF THE ENGINE AND RESTART , IT THEN FUNCTIONED AS IT SHOULD . THIS IS THE SECOND TIME THIS HAS HAPPENED UPON ACCELERATION . I THEN REPORTED THIS TO GENERAL MOTORS CUSTOMER SUPPORT AND WAS TOLD TO TAKE THE VEHICLE TO A DEALER . I DID AND WAS TOLD THEY FOUND NOTHING WRONG , AND FAILED TO REPAIR. UPON RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS 2011 CADILLAC SRX.THERE ARE REPORTS ON A CADILLAC USER FORUM THAT HAVE HAD THE TRANSMISSION COMPUTER MODULE REFLASHED AS A SOLUTION . I HAVE MENTIONED THIS TO CAVENDER CADILLAC OF SAN ANTONIO BUT THEY REFUSED TO ATTEMPT THIS SOLUTION . *TR

NHTSA ID

10672878

Incident

Jan 5, 2015

Mileage

308,030 mi