2011 Cadillac Srx Visibility Problems

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the panoramic sunroof fractured without impact. The fractured panoramic sunroof glass fell in on the contact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,741.

NHTSA ID

11621601

Incident

Oct 23, 2024

Mileage

165,741 mi

Intermittent windshield wipers do not work.

NHTSA ID

11590103

Incident

May 22, 2022

Condensation on both headlights

NHTSA ID

11590099

Incident

May 22, 2022

It is a common issue with 2010-2016 Cadillac SRX for the reflective material on the inside of the low beam halogen projectors to flake off, causing extreme decreased visibility at night, especially in inclement weather.

NHTSA ID

11574121

Incident

Feb 26, 2024

The contact owns a 2011 Cadillac SRX. The contact stated that while operating the vehicle, the air conditioning unit could not be turn off or adjusted or switched to the heater making the front windshield defroster inoperable and creating a visibility hazard for the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 11V149000 (Visibility). The contact indicated that the vehicle had exhibited the failure listed in the recall. The failure mileage was 149,000.

NHTSA ID

11482050

Incident

Aug 29, 2022

Mileage

149,000 mi

The exterior housing units prematurely wear out and allow moisture to cause failures of the lights. The makes driving at night hard, because you can barely see. GM tried to give some customers a rebate, but this required owners to pay out of pocket at first for repairs, and this causes me an undue burden because I don't have that kind of money. This is very dangerous and GM should recall this.

NHTSA ID

11438152

Incident

Oct 25, 2021

Windshield wipers stopped working while in rain storm. Motor was still running but the wiper transmission was disconnected from motor. My 2 year old grandson was in the car at time of failure. They were able to safely return home. This incident could have caused a serious accident.

NHTSA ID

11423200

Incident

May 5, 2021

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF SEAL BECAME LOOSE WHICH ALLOWED RAIN WATER TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM HUDSON BUICK GMC (4035 KAISER HILL RD, COLUMBIA, SC 29203, (803) 720-9925) AND THE CONTACT WAS INFORMED THAT THE SUNSHADE AND SUNSHADE ASSEMBLY TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

NHTSA ID

11407242

Incident

Mar 3, 2021

Mileage

120,000 mi

WHEN USING LOW BEAMS IT'S LIKE DRIVING BLIND! YOU CAN BARELY SEE A FOOT IN FRONT OF YOU AT NIGHT. MUST USE HIGH BEAMS AT NIGHT OR RISK YOUR LIFE DUE TO LACK OF VISIBILITY DUE TO DISCOLORATION/PROBLEM WITH LENS COVERS!

NHTSA ID

11384702

Incident

Aug 21, 2016

Mileage

72,000 mi

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING WITH THE AIR CONDITION ACTIVATED, THE WINDOWS AND THE WINDSHIELD BECAME FOGGY. ADDITIONALLY, WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD AND THE WINDOWS BECAME FOGGY. THE CONTACT MANUALLY WIPED THE WINDSHIELD TO DRIVE SAFELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO CLASSIC CHEVROLET BUICK GMC CADILLAC (8020 BROADWAY ST #9165, GALVESTON, TX 77554, (409)744-5711. THE CONTACT WAS INFORMED THAT THERE WAS AN AVAILABLE SOFTWARE UPDATE HOWEVER, A DIAGNOSTIC COST WOULD BE ASSESSED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

NHTSA ID

11323370

Incident

Jan 15, 2019

Mileage

86,000 mi

I HAVE COMPLAINED TO CADILLAC ABOUT MY HEADLIGHTS HAVING CONDENSATION WHICH LEADS TO THEM INTERMITTENTLY TURNING OFF. IT'S ILLEGAL TO DRIVE WITHOUT HEADLIGHTS AT NIGHT IN WA STATE AND IT'S DANGEROUS. ON 2/28/20, CADILLAC SENT ME A LETTER ACKNOWLEDGING THAT'S THE 2010, 2011, 2012, 2013, 2014, AND 2015 SRX MAY EXPERIENCE ISSUES THAT COULD CAUSE MOISTURE TO ACCUMULATE IN THEIR HEADLAMPS CAPSULE AND CAUSE HALOGEN HEADLIGHTS TO BECOME DIMMER OVER TIME. THEY STATE IN THE LETTER THAT THEY WILL ONLY REIMBURSE UP TO $1,600 FOR THE REPAIR. THE REPAIR IS $2,600. THEN THEY SAID THE CLAIM FORM HAS TO BE SUBMITTED BY MAY 28, 2020. NONE OF THE DEALERSHIPS HAVE THE HEADLIGHTS BECAUSE THEY ARE ON BACK ORDERS. THEY TOLD ME THEY MAY NOT GET THE HEADLIGHTS BY THAT TIME. IN OTHER STATES LAWSUITS HAVE BEEN FILED WHERE CADILLAC DID NOT WIN. IN THOSE LAWSUITS IT WAS NOTED THAT CADILLAC WAS AWARE OF THIS DEFECT AND IGNORED IT. I'M ASKING THAT YOU PLEASE ORDER CADILLAC TO ISSUE A RECALL. IT'S THE RIGHT THING TO DO AND IT'S A SAFETY CONCERN.

NHTSA ID

11318894

Incident

Feb 28, 2020

HEADLIGHT MOISTURE PROBLEMS, WHEN WATER GETS INTO THE HEADLIGHT THE HEADLIGHT WILL NO LONGER WORK UNTIL THE WATER EVAPORATE OR DRIES OUT COMPLETELY.

NHTSA ID

11315623

Incident

Feb 14, 2020

Mileage

140,000 mi

TL* THE CONTACT OWNS A 2011 CADILLAC SRV. THE CONTACT STATED THAT THERE WAS EXCESSIVE MOISTURE AND CONDENSATION INSIDE OF THE HEADLAMP ASSEMBLY. THE CONTACT STATED THAT THE ADAPTIVE FORWARD LIGHTING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE PROJECTED LUMINESCENCE FROM THE HEADLAMP WAS DRASTICALLY REDUCED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT BECAME AWARE OF A WARRANTY EXTENSION PROVIDED BY THE MANUFACTURER IN REGARD TO THE FAILURE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE NO LONGER QUALIFIED FOR THE EXTENDED WARRANTY REPAIR SINCE THE WARRANTY PERIOD WAS EXCEEDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

NHTSA ID

11308611

Incident

Dec 30, 2019

Mileage

94,000 mi

THE FACTORY LOW BEAM HEADLIGHTS ON THIS CAR POSE A SAFETY RISK FOR EVERYONE ON THE ROAD. YOU CAN BARELY SEE ANYTHING ON THE ROAD WITH THE LOW BEAM HEADLIGHTS ON THIS CAR. THE HIGH BEAM HEADLIGHTS WORK PERFECT, BUT THE LOW BEAM HEADLIGHTS ARE DANGEROUS. I'VE SEEN MANY PEOPLE THAT DRIVE THIS VEHICLE HAVE THE SAME PROBLEM. I BELIEVE A RECALL SHOULD BE PUT INTO PLACE DUE TO THIS PROBLEM ORIGINATING FROM THE FACTORY.

NHTSA ID

11292577

Incident

Oct 1, 2017

Mileage

103,000 mi

LAST YEAR IN 2018 TOOK MY CAR IN TO GM AND THEY COULD NOT FIND ANY THING WRONG WITH MY ISSUE OF CAR CADILLAC 2011 SRX AND FOUND THROUGH WEB SIT THAT THIS SERIES OF VEHICLES HAD A RECALL AND THE BLOWER SYSTEM FOR THE DEFROST SYSTEM, AND MY CAR IS HAVING THE SAME EXACT ISSUES AND CADILLAC WILL NOT FIX IT

NHTSA ID

11222517

Incident

Jun 14, 2018

Mileage

86,000 mi

DEFROST SYSTEM WHEN IT IS REQUIRED IT MAY DECREASE THE DRIVERS VISIBILITY AND RESULTS IN A CRASH. MORE OR LESS IT WORKS WHEN IT WANTS TO NOT WHEN IT IS NEEDED TOO

NHTSA ID

11221571

Incident

Jun 20, 2018

Mileage

86,000 mi

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WATER LEAKED INTO THE SUN ROOF. AN UNKNOWN DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE SUN ROOF SEAL TUBES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.

NHTSA ID

11202859

Incident

Apr 1, 2019

Mileage

120,000 mi

LOW BEAM HEADLIGHTS, ILLUMINATE AT DANGEROUSLY LOW LEVELS. IT MAKES IT VERY HARD TO DRIVE AT NIGHT MAKING VERY DANGEROUS DRIVING CONDITIONS. TO SEE AT NIGHT, I OFTEN HAVE TO DRIVE WITH MY HIGH BEAMS ON, WHICH IS VERY DANGEROUS FOR ONCOMING TRAFFIC.

NHTSA ID

11155297

Incident

Nov 29, 2018

Mileage

120,000 mi

VISIBILITY WHEN ON MY WAY TO WORK ON THE HIGHWAY AT NIGHT MY LOW BEAMS ARE SO DIM THAT I CAN'T SEE THE ROAD, I HAVE A 2011 SRX, THIS IS HORRIBLE

NHTSA ID

11144155

Incident

Sep 5, 2018

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER ENTERING THE CABIN OF THE VEHICLE FROM THE SUN ROOF DRAINAGE LINES. DUE TO THE MOISTURE FROM THE WATER IN THE VEHICLE, THE DEFROSTER BECAME INOPERABLE. THE CONTACT ALSO STATED THAT THE TRUNK RELEASE BUTTON BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE SUN ROOF DRAIN LINES WERE CLEANED AND REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ID

10983438

Incident

Dec 10, 2015

Mileage

30,000 mi

I WAS DRIVING ON HIGHWAY WHEN I HEARD A SOUND LIKE AN OBJECT HITTING THE CAR. THE SUNROOF BEGAN TO SHATTER. THERE WAS NO ONE AROUND WHO MAY HAVE HIT THE CAR OR SUNROOF. UPDATED 09/15/15*LJ

NHTSA ID

10746970

Incident

May 29, 2015

Mileage

5,603 mi

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE SUNROOF SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,100. UPDATED 07/20/11*LJ UPDATED 02/01/12

NHTSA ID

10407749

Incident

Jun 19, 2011

Mileage

4,100 mi