2020 Cadillac XT4 Owner Complaints

Brakes feel squishy again, feels like it won’t stop, vehicle leak, tpms light on

NHTSA ID

11748420

Incident

Nov 25, 2025

The contact owns a 2020 Cadillac XT4. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that the EVAP pump (Evaporative Emissions System) was leaking. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. Additionally, the contact noticed that the fuel mileage of the vehicle was fluctuating. The contact stated that the vehicle made an abnormal sputtering sound and delayed starting while pressing the Push to Start button. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,400.

NHTSA ID

11701521

Incident

Nov 25, 2025

Mileage

56,400 mi

Rear camera/360 camera works intermittently. Vehicle has been recalled for this exact problem and was taken to dealership for correction. Camera became inoperative again and a camera replacement was paid for out of pocket around early 2025. 6 months later, the issue has started again and camera is inoperative when reversing.

NHTSA ID

11690473

Incident

Sep 1, 2025

MY ABS & STABILITY TRACK SYSTEM IS MALFUNCTIONING WHICH ALMOST CAUSED ME TO LOSE CONTROL OF MY VEHICLE. I HEARD THERE WAS A RECALL ON THE 2019 & 2020 BRAKING SYSTEM. I FOUND THAT INFO ONLINE AFTER DOING A SEARCH

NHTSA ID

11661746

Incident

May 16, 2025

I was in slow traffic and my check engine light came on then the parking brake engaged. My car stopped and I could not disengage the parking brake so the car could shift gears. I turned my car off for several minutes. When I turned the car back on, the check engine light and parking brake turned off and I was able to shift gears again.

NHTSA ID

11651144

Incident

Mar 21, 2025

The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed on the highway, the Forward Collision Avoidance feature indicated that there were pedestrians ahead on the road, but there were no pedestrians on the road. The contact stated that later, while pedestrians were present, the Forward Collision Avoidance feature failed to operate as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,000.

NHTSA ID

11651143

Incident

Mar 1, 2024

Mileage

73,000 mi

The recall i have listed below is a safety issue regarding the vehicles inability to properly stop for pedestrians, objects, traffic, backing up due to camera / software failure. This was fixed in 2022 on my car per the recall. everything worked great until it started happening again 12/2024 and they replaced the module now at an expense to me. it seemed to work for about 1 month and Now its 3/2025 and i continue to have this issue intermittently keep happening and they can't seem to find the problem. It happened in January, Feb, and March of this year. [XXX] — Cadillac XT4 rearview camera failures have caused a recall of more than 10,000 SUVs equipped with optional Surround Vision features. Recalled are 2019-2020 Cadillac XT4 vehicles with video processing modules (VPM) that may lose communication with the rearview cameras. This will cause the rearview camera image to fail. GM opened an investigation in August following backup camera failures in 2020 Cadillac XT4 SUVs. The automaker found increased warranty claims for camera failures on 2019 and 2020 XT4s. GM also received nearly 850 field reports between December 28, 2018, to September 19, 2022. According to General Motors, the problem with the video processing module is a software anomaly that allows the communication issues. A Cadillac XT4 driver may notice a problem if the backup camera image is replaced with a black or blue screen. Cadillac expects to mail XT4 recall letters January 9, 2022, and dealers will update the processing modules. In addition, the video processing modules will be replaced in 2019 Cadillac XT4 SUVs. Cadillac XT4 owners who want to learn more about the recall should call 800-458-8006 and ask about rearview camera image recall number N222373320. from this website: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11649745

Incident

Mar 1, 2025

The contact owns a 2020 Cadillac XT4. The contact stated while driving 30 MPH and depressing the brake pedal, the vehicle failed to respond as needed. Several unknown warning lights were illuminated on the instrument panel. The contact stated that after purchasing the vehicle, the vehicle started shaking abnormally while driving. The contact pulled over the right side of the road and turned off the vehicle. The contact was able to restart the vehicle after several minutes. The contact was that while at the residence the vehicle was turned off and failed to restart. The vehicle was taken to Pep Boy and upon inspecting the vehicle the technician noticed oil was leaking from the brake master cylinder, the rear struts, and the shocks. The local dealer was contacted; however, the contact was informed that there were no recalls on the VIN for the failures. The contact stated that the failure persisted. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the battery needed to be replaced and that the tire pressure was low. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 83,376.

NHTSA ID

11648185

Incident

Mar 5, 2025

Mileage

83,376 mi

I have a Cadillac XT4 with 33K miles. Last week my battery was dead. As a senior citizen who is a widow it is important that I not be stuck in a situation where I cannot get my car started which is why I am diligent with my maintenance. After I finally got my car to the dealership where I was charged $425 for the battery I started to investigate other owners complaints of this nature. Based on simple Google searches, It appears that the XT4 has alot of battery problems. This puts the driver in a dangerous situation. I called GM helpdesk who said that there is no recall at this time, but if there is one that I will be notified. Why wait? I know this may not seem like a huge safety problem to you like airbags etc, but the battery being dead with no prior indication puts people in a dangerous situation. I appreciate what your agency does and thank you for reading this

NHTSA ID

11637688

Incident

Jan 16, 2025

I have a 2020 cadillac xt4. When I first purchased the car in 2021, it already needed a new battery. Since owning the vehicle, I've had to change the battery two times already with 3 years. When I go to start the car (push start) sometimes the car wouldn't turn over or turn on and my dash board would illuminate stating service stabilitrak. Sometimes it would take like 5-8 tries before the car turned on. When it did turn on, my check engine light came on, I couldn't accelerate beyond 43 miles, my braking system was not working and a lot of features on my car stopped working like the lane assistant didn't work, and neither did my cruise control, or emergency braking. Took it to O'Reilly and bought a new battery. Once I installed the new battery, the check engine light disappeared and the car started driving fine again.

NHTSA ID

11629375

Incident

Nov 20, 2024

The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed, she heard an abnormal popping sound coming from an unknown location. Additionally, there was a screeching sound coming from the brakes. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear passenger’s side shock absorber. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 25,000.

NHTSA ID

11576194

Incident

Mar 8, 2024

Mileage

25,000 mi

During the two winter seasons I owned the Cadillac XT4 the Stabilitrack feature of the car malfunctioned every time it freezes outside and the check engine light came in. It was still under warranty and it was repaired last year at Foley Cadillac in Northbrook, IL and this year the light came on again warning of a malfunction of the same issue and I called to make an. Appointment to have it repaired again. I traded the vehicle off because of this issue. I felt it to be unsafe and it would soon be out of warranty. Jay, the salesperson at Ziegler Buick that sold me the new Buick Envision told me that Cadillac XT 4s all have that issue and made reference to the fact is it a defect of purpose to keep customers paying to have it fixed every year. While this is here say, I am more inclined to believe it. The approximate date below is for this last episode and is approx. I don't remember the exact date.

NHTSA ID

11566840

Incident

Jan 13, 2024

RECALL for repair of Back UP Camera because it intermittently stops working. XT4 has been taken in TWICE for this recall January and February of 2023. The camera continues to intermittently stop working. This problem needs to be resolved in order for vehicle to operate safely.

NHTSA ID

11533356

Incident

Jul 17, 2023

On 03/16/2022 I was pulling away from my driveway on flat even pavement. As I accelerated the side curtain airbags malfunctioned and inflated.. there is no damage to the vehicle, and the report sent from onstage immediately following shows all information modules show no issues. We sent the vehicle to the dealership they have given us the run around for over a month and now say their finding doesn't merit fixing issue and I can transfer my claim from "faulty part" to warranty department "Only side curtain airbags deployed" both sides

NHTSA ID

11463304

Incident

Mar 16, 2022

The wiring in the Cadillac is soy based and squirrels have ate the wires out of my engine three times. It makes the steering compromised and unsafe. The warning comes up drive with caution steering compromised. Not exact but you get the jest

NHTSA ID

11449569

Incident

Jan 1, 2022

CADILLIAC 2019 XT4 WHITE IN COLOR BRAND NEW TIRES AND RIMS ..ENGINE BLEW UP WHILE TRAVELING TO A PARTY WITH MY GIRLFRIENDS OUTTA TOWN. IT WAS REALLY BAD...BUT WE STILL HAD A GREAT TIME. WE HAD IT TOWED AT NO EXPENSE BY A GUY WE MET WHILE ON THE INTERSTATE HE HELPED US TO SAFETY AND TOWED THE BROKEN CADILLAC TO A REPAIR SHOP FOR REPAIR HOWEVER THE REPAIR GUY SAID IT WAS UNREPAIRABLE DUE TO THE DAMAGES THAT OCCURRED. SO I LEFT IT THERE OUTTA TOWN AND WE FLEW BACK HOME. SO NOW I'M OUT A VEHICLE AND THE REPAIR SHOP'S PHONE NUMBER IS IN DISCONNECT AND HAS NO WEBSITE. CAN YOU PLEASE HELP ME GET MY NEW CADILLAC BACK...IT WAS THE CAR I ALWAYS WANTED AND NOW IT'S DISAPPEARED SOMEWHERE. NO POLICE REPORT WAS DONE BECAUSE THE TOWN HAD NO POLICE DEPARTMENT LISTED IN THAT TOWN SO WE JUST GOT SCREWED OVER BIG TIME. PLEASE HELP I NOW HAVE NO VEHICLE.*DT*JB

NHTSA ID

11377981

Incident

Nov 28, 2020

Mileage

55,000 mi

TL* THE CONTACT OWNS A 2020 CADILLAC XT4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. ADDITIONALLY, THE CONTACT WAS REFERRED TO A LOCAL DEALER WHERE SHE WAS INFORMED THAT SHE WOULD RECEIVE A LOANER VEHICLE. THE CONTACT TOOK THE VEHICLE TO LARSON CADILLAC (6411 20TH ST E, FIFE, WA 98424) WHERE SHE WAS PROVIDED A RENTAL VEHICLE. THE CONTACT'S VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11376348

Incident

Nov 21, 2020