2013 Cadillac Xts Electrical Problems

The contact owns a 2013 Cadillac XTS. The contact stated that several codes will intermittently illuminate on the vehicle, such as code 813, which refers to a transmission communication failure; a malfunction with the Instrument or Cluster (IPC); and code 62, which refers to the Body Control Module (recalls 13 and 158). The Power Steering, Drive Carefully, and Suspension warning lights would illuminate. The instrument panel would suddenly black out, or certain monitoring systems, such as the speedometer, would fail. All failures would occur intermittently. The vehicle was taken to a certified mechanic, who informed them that water intrusion into a bulk cluster behind the bumper of the front passenger's wheel, where several wires for different systems of the vehicle are interconnected. The vehicle was drained, dried, and sealed with silicone. The failures persisted. The contact completed some research and learned of NHTSA Campaign Number: 14v116000 (Service Brakes, Hydraulic) online, which they believed could be related to their failure. The dealer was contacted, and it was confirmed that the VIN was not included in any open recalls at the time. The vehicle was not repaired again. The manufacturer was not informed of the failure. The failure mileage was approximately 156,000.

NHTSA ID

11735040

Incident

Apr 17, 2026

Mileage

156,000 mi

As I’m driving with cruise set my brake lamps intermittently flashing without breaking and the cruise control potentially disengage. A software glitch in the body controls module. Plus, my passenger light says the dim light it out when it’s not. I’v had a mechanic replace the light multiple times and he says it something in the wiring.

NHTSA ID

11645576

Incident

Feb 28, 2025

I have replaced my low beam 4 times and it’s still showing the light is out and it is. My cruise control disengaged when I’m driving above 65 with the cruise set and there’s no cars in front of me.

NHTSA ID

11642498

Incident

Feb 3, 2025

Cadillac Cue Radio spider web cracked. After doing further research I have found that GM has been aware of the issues and has still yet to do a recall or work with people on replacing them at no cost as the radio screen is something out of the consumer hands. The whole touch screen will go out as I’ve read and not be able to use any radio function or control anything else the radio screen does.

NHTSA ID

11566130

Incident

Jan 10, 2024

Message”stalbility track needs service” while driving, speedometer and rpm hands become unstable with lights for traction coming on. Then car shuts down with no acceleration. Have brought to GM service several times and they can’t find the problem.

NHTSA ID

11550621

Incident

Oct 18, 2023

Mileage

57,868 mi

The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

NHTSA ID

11537848

Incident

Nov 1, 2022

Mileage

118,000 mi

The contact owned a 2013 Cadillac XTS. The contact stated that they parked their vehicle and approximately 5-10 minutes afterward the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. A police report was filed. There were two vehicles and a bicycle nearby that caught on fire as a result of the contact's vehicle fire spreading. There were no injuries and medical attention was required. The vehicle was towed and deemed totaled. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 120,000.

NHTSA ID

11499363

Incident

Dec 20, 2022

Mileage

120,000 mi

The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.

NHTSA ID

11429696

Incident

Aug 18, 2021

DIC(Digital information cluster) fails to come on when I start the car. This is an electronic dashboard and also affects all the steering wheel Controls including cruise control, turning signals and heads up display.Without the system you are essentially driving blind. I notified Cadillac customer service A few months ago and they said they would replace the part but I would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but I was not notified and it did not happen in my car until recently.

NHTSA ID

11428139

Incident

Apr 22, 2021

The contact owns a 2013 Cadillac XTS. The contact stated while driving 15 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The contact then stated 3 months later, the vehicle stalled again. The vehicle was then taken back to the dealer where it was diagnosed with the radio module needing to be replaced. The vehicle was repaired however, the failure recurred a month later. The contact then took the vehicle back to the dealer where it was diagnosed with the battery needing to be replaced. The vehicle was repaired however, the failure recurred four months later. The contact then took the vehicle back to dealer where it was diagnosed with the radio needing to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken back to the dealer for the fourth time where it was diagnosed with an unknown fuse needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,435.

NHTSA ID

11420425

Incident

Jun 3, 2021

Mileage

72,435 mi

LEFT BRAKE LIGHT REPAIRED NUMEROUS TIMES- UNDER AND AFTER WARRANTY, STILL NOT WORKING. CUE SYSTEM CRACKED POST WARRANTY NOT USABLE, NAVAGATION HAZZARD, BACKUP HAZZARD DOES NOT ALLOW FOR HANDS FREE DRIVING. THIS IS A COMMON ISSUE, SHOULD BE A RECALL AS REPLACEMENT IS VERY COSTLY AND THE PROBLEM REPEATS WITH THE REPLACEMENT ITEM CUE.

NHTSA ID

11405360

Incident

Jul 15, 2019

Mileage

75,000 mi

THE BATTERY CABLE, SPECIFICALLY THE POSITIVE ONE, DOES NOT CONDUCT THE ELECTRICITY FROM THE FULLY CHARGED BATTERY TO THE STARTED, LEAVING THE CAR TO NOT START, OR TAKE MULTIPLE ATTEMPTS TO START. EVEN THOUGH THE BATTERY IF FULLY CHARGED, THE VOLTS MAKING IT TO THE CARE ARE 9-10 VOLTS. VOLTMETER SUGGESTS THAT THERE ARE 12 VOLTS IN BATTERY, BUT ONLY ABOUT 9 IN THE POSITIVE CABLE. I'M TOLD THIS IS A COMMON ISSUE IN THESE MODELS, AND THAT IT'S DUE TO A LOOSELY WOUND CABLE.

NHTSA ID

11388252

Incident

Jan 8, 2021

Mileage

76,000 mi

I PURCHASED THIS CAR IN DECEMBER, 2019. THE FIRST PROBLEM IS THAT THEY HAD TO CHANGED THE RADIO. THE SECOND PROBLEM WITH THE CAR IS THAT THE HAZARD 4-WAY FLASHER STOPPED WORKING AND WAS ON PERMANENTLY AND BECAUSE OF THAT IT KILLED THE CAR BATTERY. I CALLED THE CADILLAC DEALER AND THEY TOLD ME TO BRING THE CAR IN. I GIT IT JUMPED START AND TOOK IT IN THAT WAS IN AUGUST, 2020. THEY TOLD ME THE SWITCH WAS NO LONGER GOOD AND NEEDS TO BE CHANGED. IT COST ME OVER $400 TO BE FIXED. ON THE DAY I PICKED UP THE CAR I NOTICED IT A SIGNED ON THE DASH BUT I DID NOT KNOW WHAT IT MEANT BUT THE CAR STARTED TO BOUNCE. THE FOLLOWING DAY I WAS ON MY WAY TO NY FROM NY SO I TOOK LOTS OF HIGHWAY, FROM 287, RT 80 AND SO ON INTO LONG BRANCH, NY. ON MY WAY I ALMOST LOST MY LIFE BECAUSE THE CAR WAS BOUNCING OUT OF CONTROL. I CALLED THE DEALER AND REPORTED WHAT HAD HAPPENED. MATTHEW TOLD ME TO BRING BACK THE CAR TO SEE WHAT HAPPED. I LEFT THE CAR FOR COUPLE OF DAYS I THINK IT WAS 8/28/2020. HE CALLED ME ON 9/1/2020 TO LET ME KNOW THAT THE AIR SUSPENSION CONTROL MODULE HAD FAILED AND IT WOULD COST ME OVER $1700.00 TO BE FIXED. SINCE THAT TIME THE CAR HAS BEEN SITTING IN MY DRIVE WAY AND CANNOT DRIVE BECAUSE I DO NOT HAVE THAT MONEY TO GET IT FIX. THE CAR ONLY HAD 56,000 MILES ON IT AND THAT SHOULD NOT HAVE HAPPEN. DOES THIS CAR HAS A DEFECT AND SHOULD BE RECALLED? I AM PAYING CAR PAYMENT AND INSURANCE FOR A DEFECTED CAR. PLEASE LET ME KNOW WHAT I SHOULD DO HERE. I HAVE UPLOADED THE ODOMETER READING AND THE STATEMENT FROM THE DEALER. THANK YOU

NHTSA ID

11387748

Incident

Aug 28, 2020

VEHICLE RADIO AND DASHBOARD IS COMPLETELY BLACKOUT, STARTED FLASHING AND LATER WENT BLACK IN A MONTH TIME.

NHTSA ID

11374974

Incident

Sep 1, 2020

WHILE DRIVING THE AIRBAG LIGHT CAME ON I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECK THEY SAID THE PASSENGER AIRBAG NEED A NEW MODULE AND ALSO WHILE DRIVING THE HAZARDS LIGHT CAME ON AND ALSO CAME ON WHILE PARK IN MY DRIVEWAY

NHTSA ID

11344235

Incident

Jul 25, 2020

I HAVE A WARNING SERVICE SIDE DETECTION ON MY DIC AND I TOOK IT TO THE CADILLAC DEALERSHIP AND THEY WANT TO CHARGE ME $1500 TO CHANGE A MODULE IN THE REAR BUMPER. THEY KNOW THAT THIS A COMMON ISSUE WITH A LOT OF GM VEHICLES ESPECIALLY CADILLAC. I WANT TO FILE A COMPLAINT AGAINST THIS AND ASK FOR A RECALL BECAUSE I WAS TOLD THAT IF I DON'T FIX THIS ISSUE IT WILL STOP OTHER THINGS IN VEHICLE FROM WORKING LIKE THE BRAKES OR STEERING WHILE DRIVING THE CAR. THIS IS VERY DANGEROUS AND I WISH SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE GETS HURT OVER THIS ISSUE THAT IS WIDELY KNOWN FROM GM. THANK YOU FOR YOUR TIME AND GOD BLESS.

NHTSA ID

11322209

Incident

Apr 22, 2019

Mileage

149,000 mi

FOR THE LAST FEW DAYS, THE CAR HAS BEEN LOSING ALL ELECTRICAL POWER. MOST RECENTLY THE CAR LOST POWER WHILE DRIVING. ALL OTHER TIMES THE CAR WAS STATIONARY. HAVE NOT DRIVEN IT SINCE SATURDAY 02/22/20, WHEN DIED WHILE DRIVING.

NHTSA ID

11311073

Incident

Feb 22, 2020

Mileage

58 mi

THE CUE SCREEN HAS GONE BLACK FOR THE SECOND TIME WITHIN A YEAR. I INITIALLY THOUGHT IT WAS A DEFECT WITH THE SCREEN ITSELF THE FIRST TIME AROUND. I TOOK IT TO PRESTIGE CADILLAC AND HAD IT REPLACED. EVERYTHING WORKED FINE UNTIL ABOUT 2 WEEKS AGO WHEN IT WENT OUT AGAIN. NOT ONLY DID THE SCREEN GO OUT AGAIN, BUT ALL THE STEERING WHEEL CONTROLS AND MY TURN SIGNALS. I TOOK IT TO PRESTIGE AGAIN AND THEY TOLD ME IT WAS THE RADIO RECEIVER WHICH COSTS $800+ TO REPLACE. I SUGGESTED THEY LOOK INTO THE ELECTRICAL SYSTEM AND THEY SAID IT WOULD BE $650 TO GET A DIAGNOSIS, AND REPAIRS COULD BE IN EXCESS OF 2K. I'M APPALLED THAT I SHOULD EVEN HAVE TO KEEP PAYING FOR THIS FAULTY VEHICLE. I DIDN'T BUILD IT!

NHTSA ID

11299295

Incident

Dec 30, 2019

Mileage

92,000 mi

HERE'S AN EXCERPT FROM AN EMAIL I SENT TO MARY BARRA AT GM AND STEVE CARLISLE AT CADILLAC... THIS PARTICULAR CADILLAC HAS A PROBLEM. YOU'VE KNOWN ABOUT IT EVER SINCE 2014 AND HAVE DONE EVERYTHING TO AVOID OWNING AND FIXING IT. I'M REFERRING TO THE TOUCH SCREEN ON (ALMOST) ALL OF YOUR CARS FROM MODEL YEARS 2013 THROUGH 2018. NOT ONLY DOES THE NAVIGATION SYSTEM NO LONGER WORK BUT CADILLAC OWNERS CAN'T ACCESS THE RADIO, HEAT/COOL CONTROLS, FAN CONTROL, DEFROST SETTINGS, ETC. THIS BECOMES A HUGE SAFETY ISSUE WHEN I HAVE TO TAKE MY EYES OFF THE ROAD TO TRY ALTERNATIVE MEASURES. I CAN'T EVEN USE THE CAR'S PHONE ICON IN EMERGENCIES. FIX THE PROBLEM WITH THE TOUCH SCREEN. THE MESSAGE YOU'RE SENDING TO CURRENT AND FUTURE USED CADILLAC OWNERS IS NOT IN YOUR BEST FUTURE BUSINESS INTERESTS. YOU'RE ALSO PUTTING ALL CADILLAC OWNERS IN JEOPARDY. IF THE CADILLAC NAME AND REPUTATION DOESN'T MEAN ANYTHING TO YOU THEN WHY SHOULD I, AGAIN, BUY A CADILLAC FOR MY NEXT CAR. YOU'RE KILLING AN AMERICAN ICON.

NHTSA ID

11266922

Incident

Sep 19, 2019

Mileage

59,500 mi

THE VEHICLE WILL SUDDENLY SHUT DOWN. THIS HAPPENED WHILE DRIVING IN TRAFFIC. THE WHOLE CAR JUST STOPPED. WITH NO CONTROL, I WAS ABLE TO PULL OFF THE SIDE OF HIGHWAY. THE FLASHERS WAS THE ONLY THING WORKING. FROM TIME TO TIME IT WOULD APPEAR THAT THE BATTERY WAS DEAD BUT IT WAS A NEW BATTERY. MY FEAR IS THAT THE THE WILL DO THIS ON THE INTERSTATE. ALSO, THE GLOVE COMPARTMENT DOES NOT WORK.

NHTSA ID

11254250

Incident

Sep 9, 2018

Mileage

38,000 mi

THE CUE SYSTEM IN MY CAR DOES NOT WORK AND HAS NOT WORKED SINCE SEPTEMBER, 2018. THIS AFFECTS THE NAVIGATION SYSTEM, PHONE SYSTEM, CLIMATE CONTROLS (HEATING AND COOLING), RADIO AND WEATHER CHANNEL. RIGHT NOW THE SYSTEM IS FROZEN. THIS ISSUE HAS BEEN KNOW BY CADILLAC SINCE 2013.

NHTSA ID

11219847

Incident

Sep 2, 2018

6 MONTHS AFTER I PURCHASED THIS VEHICLE THE CUE SYSTEM COMPLETELY STOP FUNCTIONING SO I HAD THAT REPLACED AT LEE CHEVROLET COSTING AROUND $1000. NOW THE REAR SHOCKS ARE STUCK IN THE UPWARD POSITION CAUSING A RIDE SIMILAR TO A GOCART. THIS IS GOING TO BE MY LAST REPAIR ON THIS VEHICLE THEN IT WILL BE NO MORE CADILLAC'S FOR ME. THIS VEHICLE ONLY HAS ABOUT 80,000 MILES ON IT SO I FEEL GM SHOULD HAVE A RECALL ON THESE CARS IM SURE THEY KNOW ABOUT ALL OF THESE ISSUES WITH A CAR COSTING $50,000 PLUS WHEN IT WAS NEW.

NHTSA ID

11218198

Incident

Apr 5, 2019

Mileage

80,000 mi

THE CADILLAC ELECTRIC CUE SYSTEM SCREEN MALFUNCTIONS CAUSING THE OPERATIONAL SYSTEM TO SHUT DOWN. THIS INVOLVES THE HEATING, NAVIGATION SYSTEM ETC... THIS HAS BEEN AN ONGOING ISSUE WITH CADILLAC SINCE 2013. THE ONLY WAY THAT THEY WILL REPAIR THE SYSTEM IF IT IS UNDER WARRANTY.

NHTSA ID

11166770

Incident

Sep 6, 2018

Mileage

72,000 mi

BRAKES SQUEAL WHEN VEHICLE PLACED IN REVERSE ON INITAL MOVEMENT AFTER SETTING ALL NIGHT (INTERSTATE BATTERY) BATTERY DRAINED TOTALLY DEAD AFTER 1 YEAR OF SERVICE ON NEW BATTERY. CAR WAS DRIVEN TO STORE, PARKED, AFTER SHOPPING THE CAR WAS DEAD WOULD NOT CRANK. NOTHING WAS LEFT ON TO DRAIN-----MECHANIC SAID IT WAS INHERANT ON SOME VEHICLES.

NHTSA ID

11142298

Incident

Oct 22, 2018

Mileage

63,000 mi

THE NAVIGATION SYSTEM IN MY 2013 CADILLAC XTS IS INOPERATIVE. CADILLAC HAS KNOWN ABOUT THIS ISSUES SINCE 2013. THE SCREEN CRACKS AND THE NAVIGATION AND HEATER CONTROLS DO NOT FUNCTION. YOU CAN SEE SOME OF THE COMPLAINTS ON THIS WEBSITE - WWW.FRESHCADILLAC.COM/-CUE-TOUCH-SCREEN-NOT-WORKING

NHTSA ID

11140826

Incident

Sep 6, 2018

Mileage

72,000 mi