Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2014 Cadillac Xts submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Light come dash board stabilitrak light light for master break steering it has been in many wrecks and they sold it to me it keeps going sometimes when you hit the breaks jump’s stuffers the drivers seat goes all the way back when you get out off car
I was driving north on I-65 traveling about 65mph and the Rear Air Suspension failed and dropped to the point the tires were about 1 inch (2.54 cm) from the finder wells. I lost control of the car, the rear end was bouncing, almost causing me to crash. Not only that, but I had to drive it home with the hazards on, while driving on I-65, people passing me at 70mph. Cadillac knows about this fault and refuses to fix it. They want to charge you $1,000 plus to replace the entire system. My Cadillac was just at the dealership about 8 days prior to this incident for mileage scheduled maintenance, in which the suspension is one of the things they were supposed to have checked out. Someone if they haven't already is going to get killed when this happens. There is no warning.
Rear air suspension gave out while driving and will not air/raise back up. Air springs and suspension compressor are working but the car still will not rise. Very dangerous. This is a common problem with these car but Cadillac won’t acknowledge.
The contact owns a 2014 Cadillac XTS. The contact had taken the vehicle to a dealer for a routine maintenance checkup. Upon inspection of the vehicle, the mechanic discovered that the drive shaft had disconnected from the rear differential and needed to be replaced. The contact was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 98,000.
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
WHILE DRIVING, SUDDENLY, THE REAR OF THE BEGAN BOUNCING WILDLY ALMOST TO THE OF LOSING CONTROL OF THE CAR, I PULLED OVER, AND THE REAR OF THE CAR WAS COLLAPSED ONTO THE TIRES. WAS TO DRIVE IT VERY SLOWLY TO THE DEALER AND THEY REPLACE A CONTROL MODULE. SIX WEEKS LATER IT DOES IT AGAIN AND NOW IT NEEDS A REAR AIR COMPRESSOR. THIS IS A SAFETY PROBLEM THAT SHOULD BE RECALLED. *TR
THE LEVELING SYSTEM IN REAR GOES FLAT, BOTH TIRES ALMOST TOUCHING FENDER WELL WITH NO WARNING LIGHTS WHILE DRIVING DOWN THE ROAD. VERY DANGEROUS. THE FIRST TIME IT HAPPENED MY WIFE WAS DRIVING AND SCARED THE HELL OUT OF HER THEN A COUPLE DAYS LATER I STARTED IT UP AND THE AIR SHOCKS WENT BACK UP, WE THOUGHT IT WAS OK TIL YESTERDAY WHEN IT HAPPENED AGAIN DRIVING DOWN THE ROAD. NOW IT SITS IN MY DRIVEWAY WITH THE REAR WHEELS SITTING ON REAR FENDER WELLS. BOTH TIMES WE HAD NO WARNING. THE CAR HAS 35,000 MILES
MY 2014 XTS HAS 25K MILES. THE REAR ELECTRONIC AIR RIDE SUSPENSION INTERMITTENTLY FAILS CAUSING THE REAR END OF THE CAR TO BE LOWERED ALMOST TO THE GROUND MAKING IT VERY DANGEROUS TO DRIVE EVEN AT LOW SPEED. THE OCCUPANTS OF THE CAR ARE TOSSED AROUND WHILE THE CAR IS IN MOTION DUE TO NO SUSPENSION MAKING IT VERY HARD TO MAINTAIN CONTROL OF THE CAR. THIS CONDITION HAS HAPPENED SEVERAL TIMES WHILE THE CAR WAS MOVING AT SPEEDS LESS THAN 30 MPH. THE ELECTRONIC SUSPENSION STARTED OUT FINE THEN WITHIN MINUTES THE ELECTRONIC SUSPENSION FAILED. MY FEAR IS IT WILL RANDOMLY HAPPEN WHILE AT HIGH SPEED ON A HIGHWAY WHICH I'VE READ HAS HAPPENED TO SEVERAL ANOTHER XTS OWNERS. MY MECHANIC HAS REPLACED RELAY SENSORS AND HAS SUCCESSFULLY TESTED THE AIR RIDE COMPRESSOR MOTOR AND IT STILL FAILS AT RANDOM TIMES. HAVING THIS CONDITION HAPPEN ESPECIALLY AT HIGH SPEEDS IS A SERIOUS SAFETY ISSUE AND COULD RESULT IN A MAJOR ACCIDENT CAUSING INJURY OR DEATH. THIS SHOULD BE A PRIORITY TO RESOLVE, READ CARCOMPLAINTS.COM FOR SIMILAR COMPLAINTS.
I WAS DRIVING THE VEHICLE ON A CITY STREET IN TRAFFIC AT APPROXIMATELY 30 MILES AN HOUR AND THE REAR AIR SUSPENSION DEFLATED AND THE REAR OF MY CAR WAS LAYING ON TOP OF MY REAR TIRES CAUSING THEM TO RUB AGAINST THE INSIDE OF THE REAR WHEEL WELL. AS I TRIED TO DRIVE OFF THE TIRES WERE GRINDING UP AGAINST THE INSIDE OF THE WHEEL WELL. I LET THE CAR SIT AS I WAITED FOR A TOW TRUCK FOR APPROXIMATELY 40 MINUTES AND WHEN I RESTARTED THE CAR THE REAR SUSPENSION INFLATED IT ONCE AGAIN. THEN BEFORE I COULD MAKE IT HOME THE REAR AIR SUSPENSION DEFLATED AGAIN WHILE IN TRAFFIC SO I HAD TO PULLOVER TO THE SIDE OF THE ROAD AND CALL FOR A TOW TRUCK AGAIN. AS I WAS WAITING FOR THE TOW TRUCK APPROXIMATELY 40 MINUTES PAST AGAIN SO I STARTED THE VEHICLE AND THE REAR SUSPENSION AND INFLATED PROPERLY AND THIS TIME I WAS ABLE TO DRIVE THE CAR HOME AND PARK IN THE GARAGE. WHEN I CAME OUT TO THE VEHICLE THE NEXT DAY AND STARTED THE CAR THE AIR SUSPENSION IS NOW WORKING JUST FINE BUT I'M AFRAID TO DRIVE IT BECAUSE IF THE AIR SUSPENSION DEFLATES AGAIN I'LL BE STUCK IN TRAFFIC SOMEWHERE.
TAKATA INFLATTORS: HAD BEEN HAVING DIFFICULTY WITH THE STEERING IN MY CADILLAC 2014 CADILLAC XTS VSPORT FOR SOMETIME BACK IN 2017. IT WOULD BECOME HARD TO STEER AT TIMES WHEN NEGOTIATING TURNS ESPECIALLY OR WHEN BACKING UP AND TURNING. HAD REPORTED TO JOE BULLARD CADILLAC SERVICE DEPARTMENT ON SEVERAL OCCASIONS AND THEY INSPECTED THE VEHICLE BY PUTTING IT ON THE COMPUTER TO SEE IF AND THING SHOWED UP WHICH NOTHING DID ON THE MANY MANY OCCASIONS WHICH I TOOK THE VEHICLE INTO THE FOR THIS CONCERN. THEN ON NOVEMBER 22ND, 2017; I WAS TRAVELING ON A COMMUNITY STREET AND THE VEHICLE WOULD NOT TURN AND I HAD A SERVER ACCIDENT WITH THE VEHICLE AS A RESULT. THIS ACCIDENT INCURRED OVER $22, 000.00 WORTH OF VEHICLE AND PROPERTY DAMAGE WHICH IS CONSIDERED BY MY AUTO INSURANCE PROVIDER AS AN AT FAULT ACCIDENT ON MY PART. YET IN ALL REALITY, IT IS A RECALL SAFETY ISSUE WHICH COULD HAVE DONE OTHERS AND MYSELF GREAT PHYSICAL HARM. VEHICLE WAS IN MOTION.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .