See attached document for complaint. I am writing to you about the attached letter from BRP (reference letter dated January 22, 2025 re: Engine Output Shaft Can Break- Potential Loss of Drive Power-NHTSA Campaign ID Number 24V728). My Can-Am Spyder is affected by this issue. As stated in the instructions in the letter, I contacted my local authorized BRP Can-Am dealer to have the repair completed. I provided my Can-Am Spyder RT to Coleman Powers ports in Falls Church, VA on March 26, 2025. The letter goes on to state that the repair takes approximately 8 hours. After discussion with Coleman Powers ports, they advised this is grossly incorrect, as the engine must be removed and the work scope is orders of magnitude greater than 8 hours. Bottom line: I am writing this letter on October 18, 2025, and I still do not have my Spyder back. I periodically call the shop, and they have been understanding of my frustration and seem to be doing their best, but I understand they have stopped taking in vehicles for this warranty repair due to the extensive work scope and hours required for each unit. I am not satisfied that BRP has done their best to remedy this situation. They should offer alternate repair options, assist the shop, or do whatever it takes it get my Spyder back to me (6+ months and counting is completely unreasonable for a repair that BRP says in the letter should take 8 hours). If there is anything you can do to push BRP to get involved, that would be appreciated. (Note: I've called them twice already, but no meaningful advice was provided other than for me to contact the shop).
- NHTSA ID
- 11699342
- Incident
- Oct 18, 2025