RoadVitals

2018 Carado Banff

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 21, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 11, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2018 Carado Banff, most frequently naming the body & structure, electrical and interior & seats categories. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure125.0%
  • Electrical125.0%
  • Interior & seats125.0%
  • Seat belts125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V712000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Oct 11, 2018
172 units potentially affected
The defect: Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2018-2019 Hymer Aktiv and Aktiv 2.0, Carado Axion and Banff and Roadtrek Simplicity, Simplicity SRT, Zion and Zion SRT motorhomes. The undermount generator may overcharge the auxiliary batteries, damaging them.
The risk: If the supplied sealed batteries are replaced with batteries that are not sealed, overcharging the batteries may result in an acid spill, increasing the risk of injury.
The remedy: Erwin Hymer has notified owners, and dealers will install a new internal voltage regulator into the generator, free of charge. The recall began on October 24, 2018. Owners may contact Erwin Hymer customer service at 1-800-663-0066.
Erwin Hymer Group North America, Inc.View on NHTSA.gov
18V001000

EQUIPMENT

Jan 2, 2018
5,185 units potentially affected
The defect: Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2012-2018 Roadtrek E-trek, CS Adventurous, RS Adventurous, SS Agile, Zion, Zion SRT, Simplicity, Simplicity SRT, Hymer Aktiv, Aktiv 2.0, Sonne, Carado Banff, Axion, and Sunlight Van One vehicles. These motorhomes are equipped with Kidde E10 or EH10 Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher.
The risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
The remedy: Erwin Hymer will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 8, 2018. Owners may contact Erwin Hymer customer service at 1-844-413-8245, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. For additional guidance consumers can contact Erwin Hymer Group North America, Inc., customer service line at 844-496-3735. Erwin Hymer's number for this recall is 17E062000.
Erwin Hymer Group North America, Inc.Manufacturer number 17E062000View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureElectricalInterior & seats+1 more
Filed Dec 21, 2018

TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.

NHTSA ID
11162929
Incident
Apr 29, 2018
Mileage
300 mi

Compare model years

Complaint and recall counts across every year of this model

Carado Banff by model year
YearComplaintsRecallsInvestigationsIssue Index
2019010—
2018Viewing120—
2017010—
2016010—
2015010—
2014010—
2013010—
2012010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.