2020 Chevrolet Bolt EV Owner Complaints

Steering rack is starting to fail at under 47000 miles, car pulls to right during acceleration and pulls left when decelerating. Steering wheel does not return to the center and a slight left pull on the wheel has to be maintained at all times so the car doesn't merge right into traffic. It is available upon inspection request. I almost didn't realize it pulling to the right and almost merged into another car on the highway. It has not been confirmed yet by a third party. It has not been inspected yet. No warning lights or messages occured when it started happening.

NHTSA ID

11755357

Incident

Aug 4, 2026

GM installed Advanced Monitoring Software on the car rather than replace the battery. The software detected a battery fault. Under the battery recall if a fault is detected the battery is replaced free of charge. GM is refusing to replace the battery. Now the car will not move.

NHTSA ID

11748422

Incident

Jun 15, 2026

General Motors is using the arbitrary 6,213-mile tracking window of Recall 944 to deny coverage for a diagnosed Cell Section 3 hardware failure at 123,582 miles. However, this vehicle is directly impacted by the failure parameters outlined in the expanded GM Safety Recall N242470160 / N242470162, where GM openly acknowledges to federal regulators that the advanced diagnostic software has failed to properly detect defective battery modules. By denying a physical battery replacement when a manufacturing defect is caught during a mandatory corporate software reconfiguration, GM is violating the spirit and legal intent of their ongoing federal safety recall campaigns.

NHTSA ID

11745256

Incident

Jun 5, 2026

Steering stiffened over several weeks. Then steering wheel would not automatically return to center while turning while driving. Diagnosed by service as a fault with steering column. This is apparently very common in Chevy Bolts.

NHTSA ID

11742825

Incident

May 24, 2026

After putting washer fluid in, my son closed the hood. The hood did not latch. He tried again but it still didn’t latch. He lifted the hood to find the hood striker had come off the hood. There was nothing to hold the hood closed. I’ve included photos of the striker welds. There is no rust or tearing of the welds. It just separated. It was a bad weld.

NHTSA ID

11742485

Incident

Jun 4, 2026

When driving the car through a busy intersection there was a sudden, brief surge of acceleration, followed by deceleration and the vehicle cutting all motor power and becoming inoperable. The MIL lamp illuminated and the "Ready" light went out. I was unable to move the vehicle out of traffic until I got out and disconnected / reconnected the 12v battery to reset the car systems. The problem is difficult to reproduce, happening randomly, sometimes with multiple months between incidents. The incidents happen with no warning, and there are no other symptoms associated with the issue. The dealer mechanic indicated it is likely the issue indicated in Chevrolet TSB 19-NA-220, indicating the root cause is the resolver feedback connector on the electric drive unit damaged during vehicle assembly.

NHTSA ID

11741473

Incident

May 24, 2026

Accelerating to merge onto the highway the accelerator pedal got stuck under the all weather mat (provided and installed by the manufacturer). When I took my foot off the pedal the vehicle continued to accelerate. I had to break against the force of the motor trying to accelerate until I was going slow enough for the car to allow me to put it into park.

NHTSA ID

11738205

Incident

May 15, 2026

Rear shock absorbers failed with only 8009 miles on vehicle

NHTSA ID

11736562

Incident

May 7, 2026

I purchased a 2020 Chevrolet Bolt EV in late 2023, already equipped with GM's recall diagnostic software (part of NHTSA Recall 21V650), which monitored battery health and limited charging to 80%. After the monitoring period, the software detected critical voltage variation failures across all 5 battery cell module rows. The dealer (Lee Johnson KIA, Kirkland WA) opened a TAC case (#9-14753041951), GM authorized a full high voltage battery replacement, and the work was completed on May 27, 2025 at no charge (Job Card 603815). Despite the replacement being triggered entirely by recall-installed software and authorized through GM's own TAC process, GM classified the repair as a standard warranty repair rather than a recall repair — denying me the fresh 8-year/100,000-mile parts warranty that applies to recall battery replacements.

NHTSA ID

11736147

Incident

May 27, 2025

VEHICLE FAILS TO CHARGE. Receiving error message that the vehicle fails to accept a charge. I've attempted charging using 3 separate chargers and all fail. This issue has been in service at numerous dealerships with no resolve. I was able to charge previously at a reduced rate but now the battery will no longer accept a charge and gives me an error message.

NHTSA ID

11732425

Incident

Apr 1, 2026

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that the vehicle's charge was designed to last for 259 miles, but failed to exceed 100 miles. The vehicle was taken to the dealer and was repaired under NHTSA Campaign Number: 24V812000 (ELECTRICAL SYSTEM); however, the failure persisted. The vehicle recently failed to charge, with an error message that the vehicle was unable to charge displayed. The contact stated that the recall repair failed to correct the issue. The dealer was contacted, and a service appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.

NHTSA ID

11732423

Incident

Apr 20, 2025

Mileage

36,000 mi

This is the second time since owning car this has happened the recall battery is not working again this time me and my sister were at the gas station were I work and this is all on camara at Chevron gas station were I work I went inside sister stayed in car it started making a buzzing sound under my dash car shut off windows wouldn't go down locked doors could not get car to turn on trapped us in car this is scary and smelled a wire burning smell started to get scared pounded on window couldn't get out ! Couldn't unlock doors this is very scary tried hitting window and it would not break we were stuck this has happened once before car just needed plug in to dealership computer to reset car it was fine for 2weeks and bam a month later I'm again having to take it back to have it reset because of this battery recall it's not fixed I still owe 14k for car I totally have been ripped off it's scary that these cars catch fire and u can not get out! Can't unlock doors windows nothing and u just get stuck I don't feel safe whatsoever in this car

NHTSA ID

11730613

Incident

Apr 11, 2026

Steering rack started failing: did not return to center out of slow corners. Basically I could do hands-free circles in a parking lot. Dealer confirmed the steering rack was bad and replaced it under warranty. Out of sweeping corners this can be a safety issue as it only got worse over time. No warning lights nor other indication of the problem.

NHTSA ID

11713269

Incident

Jan 14, 2026

While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but I was now in the middle of the intersection and slightly encroaching into oncoming lanes. I tried to accelerate to pull through, but the car did not respond. After several second of frantically pushing the accelerator, the car slowly and jerkily moved forward and cleared the intersection. My Chevy dealer says this is a known problem with service bulletin "Chevrolet TSB 19-NA-220". In my opinion this is incredibly dangerous and should have been recalled. However, there is no recall that I can find and outrageously Chevy will not cover this manufacturing defect under warranty as they specifically exclude wiring harnesses due to past issues with rodent damage, and they are hiding behind that rule.

NHTSA ID

11709509

Incident

Jan 6, 2026

See attached document for complaint.

NHTSA ID

11708736

Incident

Nov 20, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s steering system (specifically the electric power steering assist and/or steering rack assembly) began exhibiting stiffness, resistance, and intermittent loss of assist while turning. The steering system is still installed on the vehicle and is available for inspection upon request by NHTSA, GM, or a dealer representative. ⸻ How was your safety or the safety of others put at risk? The loss or inconsistency of steering assist makes it difficult to maintain control of the vehicle, especially at low speeds and during turns. The steering intermittently binds or jerks, creating a risk of collision with other vehicles, pedestrians, or fixed objects. Because steering is essential for directional control, any failure or unpredictability in the system poses a direct safety hazard to the driver and others on the road. ⸻ Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been observed by the owner and noted by a GM Certified dealer during inspection. The symptoms (binding and abnormal steering resistance) were reproduced during driving and while stationary. The dealer acknowledged abnormal steering behavior but initially denied warranty coverage despite the vehicle being sold as Certified Pre-Owned. ⸻ Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the vehicle was inspected by a GM Certified dealership that completed the original certification inspection and later reviewed the steering concern. The component has not been examined by police or insurance representatives at this time, but GM and NHTSA inspection is welcomed.

NHTSA ID

11698122

Incident

Nov 7, 2025

Steering very stiff will not return to center on its own. Seems to be the steering rack. Not returning to center seems dangerous in certain situations. This is a 2020 vehicle but seems to be a common problem on all years Bolt EV/EUV.

NHTSA ID

11686558

Incident

Sep 1, 2025

High-voltage battery failure left Bolt EV immobilized after recall fix: Our 2020 Chevrolet Bolt EV (VIN: [XXX] ) became completely immobilized on [XXX], due to high-voltage battery failure. The vehicle previously underwent all recall remedies, including a full propulsion battery replacement in May 2023, but less than two years later the same issue has reoccurred. This failure left us stranded and unable to operate the car. Loss of propulsion without warning presents a serious safety risk, particularly if it were to occur while driving at speed. Out of concern for fire risk, the dealer (Colonial Chevrolet in Milford, CT) parked the disabled vehicle approximately 500 feet away from other cars and structures. The dealer diagnosed the failure as HV battery pack malfunction and confirmed the pack requires replacement. The vehicle remains in their custody and is available for inspection upon request. GM Customer Assistance has denied two separate repurchase claims (case #[XXX] and #[XXX]), despite the prolonged immobilization and repeated delays. The car has been inspected by Colonial Chevrolet and GM representatives. Despite prior recall service and battery replacement, the Bolt is inoperable again, raising concerns that the recall remedy was ineffective and that other Bolt EV owners may face the same hazard. No warning lamps or error messages appeared prior to failure. The vehicle simply would not start on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11683892

Incident

Jun 23, 2025

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that while the vehicle was parked unattended, the vehicle exploded. The contact believed the failure was due to the battery. The front left tire message was displayed. The battery was previously replaced. The local dealer was contacted regarding the battery purchase. The vehicle was not diagnosed or repaired. The contact called another local dealer. La Quinta Chevy Cady Service, 79225 CA-111, La Quinta, CA 92253, to obtain the service records, but the vehicle was not diagnosed or repaired. The fire department was able to extinguish the fire. There were no reported injuries, police report filed, or airbag deployments. The manufacturer was contacted, who filed an incident report. The failure mileage was approximately 53,030.

NHTSA ID

11683606

Incident

Aug 28, 2025

Mileage

53,030 mi

The steering wheel fails to return to center after turns. This requires constant manual correction to re-center the vehicle, which increases the risk of overcorrection or unintended lane departure. There are no warning lights or noise, and the issue does not appear to be related to alignment, tires, or pressure. Many other Chevrolet Bolt owners are reporting the same behavior, pointing to a potential defect in the steering gear or rack. This is an very serious safety hazard that could result in loss of vehicle control and death. GM has not issued a recall or service bulletin, and repairs are extremely expensive.

NHTSA ID

11680182

Incident

Aug 8, 2025

The steering wheel intermittently sticks and fails to return to center after turns or minor corrections, especially at low to moderate speeds. This requires constant manual correction to re-center the vehicle, which increases the risk of overcorrection or unintended lane departure. There are no warning lights or noise, and the issue does not appear to be related to alignment, tires, or pressure. Many other Chevy Bolt owners are reporting the same behavior, pointing to a potential defect in the steering gear or rack. This is a serious safety hazard that could result in loss of vehicle control. GM has not issued a recall or service bulletin, and repairs are expensive.

NHTSA ID

11676460

Incident

Jul 25, 2025

The backup/360 camera intermittently but frequently fails to turn on, showing a black screen instead with a crossed out camera icon. This makes it very difficult to back up safely and puts bystanders at risk. This problem has not yet been evaluated by a dealer, but there are numerous other reports of the issue online. There have been no other warning lights or issues.

NHTSA ID

11675125

Incident

Jul 7, 2025

The car has 80,000 miles. The backup camera has always had an intermittent issue after rain but now has stopped working. I cannot see properly to back up. I understand that this is an issue with quite a few Chevy Bolts and can/has caused problems with backing accidents. I also understand that the company has known about this for a while, but has done nothing about the issue.

NHTSA ID

11674495

Incident

Jul 15, 2025

Steering would not return to center after a turn only for LEFT turns, even at higher speeds. Steering would be sticky at low speeds. Resulted in challenging to predict cornering particularly for left turns. Manufacturer replaced steering gear under warranty. OK now.

NHTSA ID

11674016

Incident

Jun 6, 2025

I first noticed an issue with the steering wheel not returning to center after a turn, and also when in a slow sweeping curve that the wheel would hold the position and keep in the turn/curve unless corrected by manually turning it straight. I had new tires installed on 11/6/2024 and the alignment was checked and was correct. The tires that I chose turned out to be way harsher riding and noisy then the OEM's so I went with a different tire that was more EV specific. Nothing changed in regards to the steering issue. I checked online at the Chevy Bolt EV forum site to see if anyone else was having this problem and it appears to be a common issue with these cars. The steering rack should not be failing after 33K miles of use. It creates an unsafe condition when the steering does not return to center after a turn, or proceeding through a curve, and I'm sure it will only get worse as time/miles go by. I have a 2023 Chevy Bolt EUV that does not do this.....yet....but I have less than 2k miles on that vehicle.

NHTSA ID

11673027

Incident

Nov 6, 2024