RoadVitals

2009 Chevrolet Express 3500 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Feb 14, 2017
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Feb 11, 2010

What this page shows

Our database holds 9 NHTSA owner-reported complaints for the 2009 Chevrolet Express 3500. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–9 of 9

Body & structure
Filed Feb 14, 2017

EXTERIOR PAINT PEELS & FLAKES OFF IN SHEETS AS OF NOT ADHERING TO THE METAL. PEELS OFF BOTH WHILE DRIVING & WHEN PARKED. FLAKING OF PAINT IS CONTINUOUS.

NHTSA ID
10954471
Incident
Jul 1, 2013
Mileage
92,000 mi
Driver assistance
Filed Oct 27, 2015
Crash reported

TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 10 MPH. THE ENGINE WAS ON; HOWEVER, THE GEAR SHIFT WAS IN THE PARK POSITION WITH NO DRIVER. THE CONTACT MENTIONED THAT THE FRONT PASSENGER SEAT WAS OCCUPIED AT THE TIME OF THE FAILURE. THE VEHICLE CRASHED INTO A WALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.

NHTSA ID
10786278
Incident
Oct 26, 2015
Mileage
123,000 mi
Airbags
Filed Sep 1, 2015

TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. UPON STARTING THE VEHICLE, THE SERVICE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROLL OVER SENSOR BECAME INOPERABLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,747.

NHTSA ID
10760744
Incident
Jul 10, 2015
Mileage
59,747 mi
Filed Jul 29, 2015

I TOOK THE VAN IN TO A DEALER TO FIND OUT WHY THE SERVICE AIR BAG LIGHT IS ON. AFTER PAYING $60.00 FOR A DIAGNOSTICS CHECK, (WHICH I STILL DON'T LIKE) THEY TOLD ME THE ROLLOVER SENSOR NEEDS TO BE REPLACED AT A CRIMINAL $700.00 WHICH I WILL NOT PAY. SOUNDS LIKE A GM ISSUE TO ME SO I CALLED THE HOT LINE AND A WEEK LATER THEY SAID THEY WOULD PAY $200.00 OUT OF THE $700.00 BECAUSE I WAS A GOOD GM BUYER. WRONG ANSWER. SO I FILLED OUT THE BBB COMPLAINT FORMS, WROTE AN ARTICLE ON CARCOMPLAINTS.COM, FILLING OUT THIS FORM, DROPPING OF THE PAPER WORK TO MY ATTORNEYS OFFICE TOMORROW, THEN HEADED TO THE FORD DEALERSHIP. UPDATED 10/01/15*LJ UPDATED 12/13/2017*CN

NHTSA ID
10744743
Incident
Jul 10, 2015
Mileage
59,747 mi
Tires & wheels
Filed Jun 22, 2014

VEHICLE WAS SHAKING. TOOK TO [XXX] INC.IN SYRACUSE, NY FOR ALIGNMENT. WAS TOLD VEHICLE WAS IN ALIGNMENT. WAS TOLD THAT THE STEEL BELTS IN THE TIRES WERE BAD DUE TO TIRES BULGING ON THE OUTSIDE AND INDENTED IN THE CENTER OF THE TIRE. WOULD NOT RECOMMEND TIRE ROTATION. ALL 6 TIRES ARE EFFECTED. THE WORSE TIRE PASSENGER FRONT WAS USED IN THE DATA COLLECTED BY THIS SITE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10605027
Incident
Jun 12, 2014
Mileage
14,000 mi
Electrical
Filed May 15, 2014

TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION IN ORDER TO START THE VEHICLE AND THE KEY COULD BE REMOVED FROM THE IGNITION WHILE THE VEHICLE WAS TURNED ON. THIS FAILURE OCCURRED INTERMITTENTLY FOR SEVERAL YEARS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED A NEW KEY WAS NEEDED TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

NHTSA ID
10588522
Incident
Feb 8, 2010
Mileage
110,000 mi
Fuel system
Filed Aug 3, 2011

WHEN REFUELING THIS VEHICLE, THE GASOLINE DOES NOT FLOW WITH EASE THROUGH THE INTAKE TUBES. IT BACKS UP, OVERFLOWING THE FILLER PIPE, SPILLING OUT OR SHUTTING OFF THE GAS NOZZLE REPEATEDLY. IT CAN TAKE TEN MINUTES TO PUT TEN GALLONS OF GASOLINE IN THE TANK. THERE ARE MANY OTHER OWNERS HAVING THE SAME PROBLEM. IT HAS HAPPENED ALMOST EVERY TIME WE PUT GASOLINE IN THE TANK. NOT JUST ONE INCIDENT FOR SURE. THIS IS ON THE CHEVY EXPRESS 3500 WHICH HAS BEEN MADE INTO A 2009 ROADTREK MOTORHOME VERSATILE 210. *KB

NHTSA ID
10416916
Incident
Oct 30, 2010
Mileage
18,000 mi
Fuel system
Filed Dec 30, 2010

CHEVY EXPRESS 4500 DIESEL CUTAWAY. FUEL OIL HEATER (FOH) IS AN AUXILIARY HEATER LOCATED UNDER THE CAB OF THE VEHICLE AND EXHAUSTS IN THE SAME AREA. ODOR OF PARTIALLY BURNED FUEL AND A STRONG EXHAUST SMALL WOULD ENTER THE CAB OF THE VEHICLE DURING LOW SPEED OPERATION IN COLD WEATHER. DUE TO THE INTERMITTENT CHARACTER OF THE ODOR A HOME CO MONITOR WAS PLACED IN THE CAB OF THE VEHICLE WHICH DID ALARM, PROMPTING THE VEHICLE TO BE REMOVED FROM SERVICE AND SENT FOR REPAIR. THE FOH REQUIRED REPLACEMENT. *TR

NHTSA ID
10373566
Incident
Dec 1, 2010
Mileage
82,000 mi
Tires & wheels
Filed Feb 11, 2010

I HAVE A 2009 CHEVROLET EXPRESS 3500 WITH 51,000 MILES ON IT. IN A TWO WEEK PERIOD AT THE END OF JAN '10 I HAD 3 TIRE VALVE STEM FAILURES. WHEN I ATTEMPTED TO REMOVE THE VALVE CAP TO CHECK AIR PRESSURE THE TOP OF THE STEM BLEW RIGHT OFF. I'VE REPLACED THREE AND THE ONE REMAINING FACTORY VALVE STEM IS ON THE DRIVERS SIDE FRONT TIRE. I'M IN FEAR OF MY LIFE DRIVING WITH THIS EQUIPMENT. WHAT HAPPENS IF IT FAILS WHILE I'M DRIVING 60 MPH DOWN THE HIGHWAY ?? *TR

NHTSA ID
10308730
Incident
Jan 25, 2010
Mileage
51,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .