2023 Chevrolet Silverado 2500 Owner Complaints

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. Additionally, the contact stated that while driving 60-70 MPH, the vehicle stalled. No warning light was illuminated. The contact pulled over to the side of the road. Upon inspection, the contact became aware of a coolant leak underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the turbo coolant inlet had fractured. The part was replaced. Additionally, the dealer determined that the transmission was in working order upon inspection; however, the failure persisted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

NHTSA ID

11753138

Incident

Jul 13, 2026

Mileage

83,000 mi

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred days later. The vehicle was taken back to the dealer, where it was lifted and inspected, and the contact was informed that no failure was found. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.

NHTSA ID

11753135

Incident

Apr 27, 2026

Mileage

105,000 mi

Was driving east on i40 between Hinton and calumet when my truck through a check engine light and service parking break. I pulled over it smelt like burning wires I cleared the codes with a code reader and turn the truck on the accessory when smoke filled the cab I got out and the truck was in flames.

NHTSA ID

11744216

Incident

Jun 2, 2026

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving or while parked, the tailgate unintendedly opened on several occasions. The contact related the failure to the tailgate exterior touchpad switch. The dealer and the manufacturer were contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V060000(LATCHES/LOCKS/LINKAGES). The vehicle was not diagnosed or repaired. The failure mileage was approximately 47,000.

NHTSA ID

11740033

Incident

May 21, 2026

Mileage

47,000 mi

Truck will not release the key consistently upon shutting down the truck. The interlock will not allow it to turn fully off and pull out despite being placed in park.

NHTSA ID

11736161

Incident

May 6, 2026

The entire infotainment system has gone black. Nothing shows on the screen. This is a safety issue as it does not show blind spot monitoring, heads up display, lane change warnings, allow hands free calling, gps, and much more. None of the safety features are available with a trailer hookup as well. We have taken it to a certified Chevrolet dealer who has said the truck was the 6th one that they have placed an order for in just over a week. The infotainment system is currently on back order which makes operating the vehicle concerning with its proper safety features.

NHTSA ID

11733001

Incident

Mar 7, 2026

Switch fails in shifter assembly that is supposed to sense the vehicle is in park. Does not allow the key to be removed. Dealership explained that complete failure may cause the vehicle to actually get stuck in drive. Very common problem that typically occurs just outside of bumper to bumper warranty. Related to a cheap microswitch but requires $1000 full replacement of the shifter assembly.

NHTSA ID

11731334

Incident

Feb 13, 2026

The high pressure fuel pump “grenaded” while driving on the interstate. Caused an immediate shutdown and barely got off the main lane to the shoulder in extremely heavy traffic putting me, my wife and others in imminent danger. The components were inspected by the dealer mechanic and insurance adjuster and they said that is what happened and that there was no reason for it to have happened. A warning of reduced power appeared about 3 seconds before the truck completely shutdown.

NHTSA ID

11727327

Incident

Mar 11, 2026

GM should be ashamed of themselves not covering the shift to park issue that they have created. This is a known issue and should be recalled. It is impacting thousands of consumers.

NHTSA ID

11724985

Incident

Mar 17, 2026

On February 3, 2026, my vehicle was taken to Rick Hendrick Chevrolet of Buford for diagnosis of a fuel system failure. The dealership charged a $235 diagnostic fee and concluded that the failure was caused by fuel contamination from an outside source. Based on this determination, my warranty claim with General Motors was denied and my case (#89096714) was closed. After this determination, the vehicle was transported to an independent diesel repair shop for further inspection. During the initial inspection, the technician removed the intake cover and discovered a large crack in the fuel injector pump. The pump had catastrophically failed and internally disintegrated, sending metal fragments throughout the fuel system. This clearly indicates the contamination originated from an internal mechanical failure of the fuel injector pump, not from outside fuel contamination. The independent technician confirmed that the injector pump failure caused metal debris to spread throughout the fuel system. Additionally, there was a visible leak at the front of the engine, which should have prompted further inspection in that area during the dealership’s diagnosis. It appears the dealership’s conclusion was based primarily on fuel sampling, without performing a full mechanical inspection of the injection pump and related components.

NHTSA ID

11724120

Incident

Dec 30, 2025

My key refuses to come out of the ignition caused by a parking sensor is what Chevy told me. I feel it is a safety hazard because I have to leave my truck idling and take the risk of the truck not registering it’s in park and moving on its.

NHTSA ID

11723995

Incident

Feb 16, 2026

When putting vehicle in park, I get a message on dash that says "shift to park" when the vehicle is already in park. The vehicle electrical components does not turn off. Sometimes if I wiggle/hit or stick my hand under the steering wheel adjustment lever I can get it to turn off. Becoming more troublesome. Through research I see it is a common issue among GM/Chevy vehicles.

NHTSA ID

11721726

Incident

Feb 1, 2026

Will pulling camper, truck lurched with hard shift at around 35mph and caused a sudden slow down in traffic. Truck then went into limp mode with engine light illuminated. Pulled over to turn vehicle off and restart. Attempted to gain speed again and similar lurch with hard shift at around 35-40mph. Vehicle again in reduced power mode. Was able to ease truck to dealer where code reader showed P0700 and P0747. This was similar to issue found in recall for model years 2020-2022 with GM 10L1000 transmissions. There has been a technical service bulletin issue by GM regarding models years 21-25 but no recall. Dealer has ordered parts for TSB but repair not performed yet.

NHTSA ID

11717831

Incident

Feb 6, 2026

I am unable to get the keys out of the ignition when shutting off the truck.

NHTSA ID

11712465

Incident

Jan 1, 2026

While driving, the 10l1000 transmission in the truck attempted to shift from 6th gear to 7th gear. The transmission locked up causing a violent "buck" from the rear end of the truck. The road was icy and could have caused the truck to lose control due to the lock up of the rear wheels. After getting the truck to a repair shop, valve body was deemed the cause of the failure. A complete transmission replacement is needed. Had I lost control of the vehicle due to the lock up, my family and other motorists would have been put at risk of severe injury or worse. No warning lights were illuminated prior to failure.

NHTSA ID

11710432

Incident

Nov 30, 2025

tramsmission valve body failed causing lack of porpulsion and inability to put the pickup in park while in traffic. after coasting to the nearest chevy dealer they cleared the codes so i could drive home and take it to my local chevy dealer asap. the local chevy dealer refused to inspect it until the check engine light came back. one week later the transmission violentley down shifted into 5th gear and stayed there until it was shut off it would not go into park. on the second occurances it gave codes p0700 and p0747. it was towed to the local chevy dealer who claimed to inspect on 3 ocassions but efused to give me any paper work on the results of the inspection. beacuse they never inspected it. i took it to an indepent mechanic to replace the valve body. the 5000 miles since the valve body replacement have been uneventful. no indicators of failure were seen before the inital failure.

NHTSA ID

11693493

Incident

Jul 12, 2025

The hood latch broke off mid drive on the freeway and my hood came up and then slammed down, came up again and went flying across the freeway.

NHTSA ID

11688146

Incident

Sep 16, 2025

While driving to work one day I came to an intersection and stopped. When I went to accelerate to take off my truck shuttered and made a loud noise. The truck immediately went into "Reduced Power Mode" with no warning. I could no longer drive the appropriate speed limit and had to constantly pull over to allow other vehicles to go by. This caused a traffic jam on narrow roads to get the vehicle to a safe spot. My truck only has 43,000 miles on it. The dealership confirmed that the truck has a bad valve body and needs to be replaced. The truck is currently sitting at the dealership and has been since May 15, 2025. As of today, July 18, 2025, GM still does not have an ETA on when the part to fix my truck will ship out.

NHTSA ID

11674444

Incident

May 8, 2025

“Shift to Park” warning light appears even when vehicle is in park. Faulty solenoid in steering column.

NHTSA ID

11674290

Incident

Jul 16, 2025

My vehicle says put in park when it’s already in park . My sons vehicle also does the same thing it’s a 1500 Silverado

NHTSA ID

11674156

Incident

Jul 16, 2025

I was on a two lane driving down the road and getting up to speed. I was still about 45 miles per hour on my way up to 55 mph my vehicle started de rating very fast as I’m driving and then my engine shut off. I had no control over my steering as I made a turn to get off the two-lane road because there was no shoulder. I had to turn the steering wheel really hard and was not able to control the vehicle at all because the engine shut down completely. Everything shut down. I was sticking out in the road. I have no clue yet. What caused it I had to get it towed to a dealership. I just thank God I wasn’t on an interstate but still I was on a two lane and had just topped over a small hill where nobody could see me when they topped the little hill. It could’ve been a very dangerous situation.

NHTSA ID

11674155

Incident

Jul 16, 2025

Sudden jerk power train and deceleration while driving and towing 5th wheel, immediate loss of power and could have been catastrophic. GM has a known defect that requires immediate attention and investigation to affirm this is a broad national problem with the Allison 10 speed 10L1000 transmission, specifically the defective transmission control valve body assembly. Do we have to wait for multiple family members to be killed or seriously injured due to this known defect? Time for action and resolution. My local dealer tells me this is bigger than anyone knows... why?

NHTSA ID

11671999

Incident

Jul 4, 2025

Component/System: The Allison 10‑speed (10L1000) transmission valve body catastrophically failed on [XXX], while driving Sunday afternoon down Galveston Seawall Blvd. The truck abruptly dropped from 45 mph into limp mode in heavy traffic, forcing me to pull into the bike lane to avoid being rear‑ended. The vehicle remains at Classic Chevrolet (Galveston, TX) awaiting the OEM valve body—which is on national backorder—and the complete transmission assembly is likewise unavailable. The failed valve body and transmission are available for inspection upon request. Safety Risk: Unexpected limp mode and gear lock‑up in heavy traffic create an immediate risk of rear‑end collisions or side impacts as surrounding drivers have no warning of sudden deceleration or loss of drive. Reproduction/Confirmation: Classic Chevrolet diagnosed and confirmed the failed valve body on May 12, 2025. Their service advisor and my assigned GM Case Agent (#[XXX]) have both acknowledged the defect but report no parts available for repair. Inspections: The vehicle has been inspected by Classic Chevrolet under warranty. GM Customer Care has reviewed my service orders and correspondence. No police or insurance inspections occurred, as no collision ensued—however, the roadside inspection at Classic Chevrolet confirmed the mechanical failure. Warnings/Symptoms: There were no prior warning lamps, messages, or symptoms before the failure. The valve body failure occurred without any advance indication. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11671056

Incident

May 11, 2025

While driving my truck it shifts into tow mode by itself, also on june 1st 2025 my truck shifted to 4 low by itself .

NHTSA ID

11664496

Incident

Jun 1, 2025

Tailgate randomly opens and closes on its own. It will continue to do so until I start the truck up and then it will start doing it again as soon as I open my drivers side door. Also, the tailgate will no longer open by the button that is on the tailgate. The only way to open the tailgate is to push the button on the remote. And if you do that, the tailgate starts opening and closing again on its own.

NHTSA ID

11661843

Incident

May 16, 2025