RoadVitals

1997 Chevrolet Silverado 3500 Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
61
Latest May 16, 2014
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
12
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
6

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 1997 Chevrolet Silverado 3500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Brakes2636.6%
  • Tires & wheels79.9%
  • Fuel system79.9%
  • Visibility68.5%
  • Engine68.5%
  • Steering68.5%
  • Transmission57.0%
  • Interior & seats22.8%
  • Suspension22.8%
  • Electrical22.8%
  • Powertrain (other)11.4%
  • Body & structure11.4%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

26
reports

From owner reports, verbatim

FAILURE OF ABS SYSTEM IN 1997 CHEVROLET PICKUP CK3500.*JB

NHTSA ID 10136987 · filed Sep 19, 2005

I HAVE A 1997 CHEVY 3500 4X4 PICKUP TRUCK. EVER SINCE I BOUGHT IT I HAVE HAD PROBLEMS WITH THE ANTILOCK BRAKES. THEY SEEM TO COME ON AT SLOW SPEEDS UNEXPECTEDLY. I HAD THEM REPLACED 1 TIME AT A COST OF $700, HOWEVER WITHIN 3 MONTHS THE PROBLEM RECUERRED. I CANNOT AFFORD TO KEEP REPAIRING THEM AS UPON TALKING TO OTHER OWNERS OF THE SAME TYPE OF VEHICLES BY GM THIS IS A COMMON PROBLEM THE SOLUTION TO WHICH IS TO REMOVE THE ABS FUSE RENDERING THE SYSTEM INOPERATIVE. I UNDERSTAND THERE IS AN INVESTIGATION ABOUT THIS PROBLEM FOR YEARS 1999-2001. WHAT I WANT YOU TO KNOW IS THAT IS ALSO COMMON TO VEHICLES MADE BEFORE 1999. THERE MAY NOT BE MAY COMPLAINTS BECAUSE MOST PEOPLE PULL THE FUSE AND DISABLE THE ABS SYSTEM.

NHTSA ID 10120040 · filed May 6, 2005
All 26 reports naming brakes

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

7
reports

From owner reports, verbatim

1997 CHEVROLET 3500. WRANGLER HT TIRES (LT245/75R16) WERE DRY ROTTED. *NJ THE CONSUMER STATED THE TIRES DID NOT HAVE ANY TREAD LEFT. *JB

NHTSA ID 10241552 · filed Sep 9, 2008

COMPLAINT IS FOR A TIRE PLY FAILURE ON A FIRESTONE FIREHAWK RMT TIRE SIZE LT235/85-R16

NHTSA ID 10128994 · filed Jul 16, 2005

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

7
reports

From owner reports, verbatim

TRUCK HAS A DIESEL ENGINE WITH A DEFECTIVE INJECTOR PUMP. ENGINE WILL SHUT OFF WITH OUT NOTICE, NO INDICATION, JUST INSTANTLY SHUTS OFF COMPLETELY WHILE DRIVING. I HAVE HAD TO REPLACE A TOTAL OF 5 OR 6 INJECTOR PUMPS SINCE PURCHASING THIS VEHICLE NEW. THE LAST OCCURRENCE WAS MARCH 2014. *TR

NHTSA ID 10592036 · filed May 16, 2014

CONSUMER CALLED COMPLAINING ABOUT THE GAS TANK. VEHICLE ONLY HAS 84000 MILES. FUEL TANK SPLIT BETWEEN TWO TO THREE INCHES IN BETWEEN THE TANK. MANUFACTURER WAS CONTACTED, AND STATED THAT THERE WAS A RECALL ON 1998 MODEL, BUT CONSUMER NEVER RECEIVED A RECALL LETTER, AND MANUFACTURER WILL NOT REIMBURSE THE MONEY.DEALER WAS NOT CONTACTED, VEHICLE WAS REPAIRED AT AN INDEPENDENT SHOP.*AK

NHTSA ID 10034581 · filed Aug 25, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

6
reports

From owner reports, verbatim

TL*THE CONTACT OWNS A 1997 CHEVROLET C3500. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WORKED INTERMITTENTLY OR NOT AT ALL ON LOW SPEEDS. AS OF DECEMBER 11, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V159000 (VISIBILITY: WINDSHIELD WIPER/WASHER). THE CONTACT FELT THAT HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 150,000 AND CURRENT MILEAGE WAS 205,000. UPDATED 03-04-08 *BF

NHTSA ID 10211457 · filed Dec 11, 2007

DT: CONTACT STATES THAT THERE WAS A PREVIOUS RECALL ON HIS VEHICLE, AND THE DEALERSHIP TOLD HIM THAT THE RECALL DID NOT INCLUDE HIS VEHICLE. THEN HE CALLED THE MANUFACTURER, THEY TOLD HIM HIS VEHICLE DID QUALIFY BUT HIS VEHICLE HAD MORE THAN 70000 MILES, AND THEY WOULDN'T REPLACE IT. THE NHTSA CAMPAIGN ID NUMBER 03V159000. THE CONTACT IS HAVING THE SAME PROBLEM WITH HIS VEHICLE AS THIS RECALL STATES: ON CERTAIN MINIVANS, PICKUP TRUCKS, AND SPORT UTILITY VEHICLES WITH CERTAIN MODEL-ENGINE COMBINATIONS, THE WINDSHIELD WIPER MOTOR MAY FAIL DUE TO CRACKED SOLDER JOINTS ON THE CONTROLLER CIRCUIT BOARD. THE WINDSHIELD WIPERS COULD WORK INTERMITTENTLY OR NOT AT ALL. THE CONTACT HAD THE PART REPLACED TODAY. *AK THIS FAILURE OCCURRED ON NUMEROUS OCCASIONS. SOMETIMES THE WIPERS WOULD ONLY WORK ON HIGH SPEED. *SC

NHTSA ID 10120477 · filed Jun 3, 2005

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

6
reports

From owner reports, verbatim

CONSUMER STATES THE THE DISTRIBUTOR GEAR TEETH BROKE, CAUSING THE ENGINE TO SHUT OFF WHILE THE CONSUMER WAS STILL DRIVING, WHICH ALMOST CAUSED LOSS OF CONTROL. NLM THE GEAR TEETH BROKE BECAUSE OF EXCESSIVE WEAR ON THE TEETH OF THE DISTRIBUTOR GEAR. THE DISTRIBUTOR SHAFT IS SLIGHTLY BENT. *JG

NHTSA ID 8007895 · filed Apr 17, 2002

CONSUMER HAS PROBLEM WITH ENGINE. THERE WAS OIL LEAKING FROM UNDERNEATH AND VEHICLE LOST POWER. BLACK SMOKE WAS COMING FROM UNDERNEATH THE PIPE. *AK

NHTSA ID 867172 · filed Aug 8, 2000

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

6
reports

From owner reports, verbatim

I LOST MY POWER STEERING AND BRAKES ON MY 3500 CHEVY. 1997 PICK UP TRUCK, THERE IS ONLY 56.000 MILES ON THIS TRUCK. I HAD THE TRUCK TOWED IN AND HAD THE POWER STEERING PUMP REPLACED AT MY COST, I CALLED THE CHEY. FACTORY AND THE GIRL SAID THEY HAVEN'T HAD A PROBLEM WITH THE PUMPS. ALL I KNOW IS I'M GLAD I WASN'T TRAVELING AT HIGHWAY SPEEDS AS YOU CAN'T CONTROLL THE STEERING OR THE BRAKING ON THIS TRUCK.

NHTSA ID 10068388 · filed May 6, 2004

WHEN TRYING TO STOP VEHICLE BY APPLYING THE BRAKES BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, RESULTING IN BRAKE FAILURE. ALSO, POWER STEERING FAILED WHEN TRYING TO TURN LEFT. INDEPENDENT MECHANIC REPLACED THE POWER STEERING PUMP, AND MADE SOME REPAIRS TO THE BRAKING SYSTEM. HOWEVER, BRAKES STILL OPERATED POORLY. *AK

NHTSA ID 10057527 · filed Feb 4, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

5
reports

From owner reports, verbatim

STEERING PROBLEMS. SINCE MY TRUCK WAS NEW I HAVE HAD PROBLEMS WITH THE POWER STEERING. I HAVE INTERMITTENT LOSS OF POWER STEERING, PARTICULARLY WHEN GOING AT LOW SPEED. SOMETIMES THERE IS ALSO UNINTENDED POWER ASSIST THAT PULLS THE CAR IN THE OPPOSITE DIRECTION. I HAVE COMPLAINED ABOUT IT A DEALER AND BEEN TOLD THERE IS NOTHING WRONG. I HAVE HAD IT CHECKED BY A GM DEALER AND BEEN TOLD THERE IS NOTHING WRONG. BUT THE PROBLEM PERSISTS. SOMETIMES, WHEN I PULL INTO MY DRIVEWAY, WHICH IS USUALLY A LEFT HAND TURN, I TOTALLY LOSE THE POWER STEERING. I HAVE ALSO HAD REPEATED FAILURE OF THE CLUTCH SYSTEM AND SLAVE CYLINDER. I HAVE COMPLAINED OVER AND OVER AGAIN TO GM WITH NO RESULTS. I HAVE HAD TO REPLACE THE CLUTCH THREE TIMES. AT ONE POINT, IT SHOT ME FORWARD OUT OF MY DRIVEWAY INTO THE TRAFFIC UNEXPECTEDLY WHEN I PUSHED IN THE CLUTCH. I BELIEVE IT IS A DANGER. IT HAS BEEN GIVING ME TROUBLE SINCE THE TRUCK HAD 30,000 MILES ON IT. I HAVE BEEN TOLD BY TWO MECHANICS THAT IT IS DEFECTIVE. GM WILL DO NOTHING AND HAS DONE NOTHING SINCE THE FIRST COMPLAINT AT 30,000 MILES.

NHTSA ID 10053119 · filed Jan 13, 2004

WHILE DRIVING THE TRANSMISSION LOCKED UP. *NLM

NHTSA ID 10012035 · filed Mar 18, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

2
reports

From owner reports, verbatim

RECEIVED RECALL NOTICE FOR VEHICLE . TAKEN TO DEALER AND WORK WAS REFUSED. RECALL MAN #C97008-5. *AK

NHTSA ID 810377 · filed Mar 25, 1997

EXPERIENCED FIRE IN DASH AND UNDER HOOD, TOTAL LOSS. *AK

NHTSA ID 807890 · filed Mar 4, 1997

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

2
reports

From owner reports, verbatim

RIVETS TO THE UPPER BALL JOINTS SNAPPED OFF, CAUSING RIGHT WHEEL TO BLOW OUT.

NHTSA ID 534587 · filed Apr 19, 1998

RIVETS HOLDING THE BALL JOINT TO THE UPPER CONTROL ARM SNAPPED.

NHTSA ID 534296 · filed Apr 14, 1998

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

2
reports

From owner reports, verbatim

SPARK PLUG FAILED. *YC

NHTSA ID 609391 · filed Feb 1, 1999

WHILE DRIVING THE VEHICLE SHUTS DOWN AND DIES, GIVING THE DRIVER NO INDICATION. THE DEALER HAS CHANGED THE FUEL PUMP AND THE IGNITION PUMP , HOWEVER , DEALER HAS NOT BEEN ABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER HAS BEEN NOTIFIED. *AK

NHTSA ID 827391 · filed Aug 31, 1998

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

1
report

From owner reports, verbatim

REAR AXLE SEALS CONTINUALLY LEAK OIL CAUSING DAMAGE TO BRAKES, EXTENDED STOPPING DISTANCES PRIOR TO REPLACEMENTS. *MJS

NHTSA ID 551605 · filed Mar 29, 2000

Too few reports in this category for a page of its own — they appear in the full complaint list.

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

1
report

From owner reports, verbatim

THE TWO CENTER CROSS MEMBERS WHICH HOLD THE FUEL TANK HAD CRACKS, ONE CRACKED COMPLETELY THROUGH AND THE SECOND WAS CRACKED 3/4'S THROUGH THE METAL, THE FUEL TANK ALMOST TOUCHED THE GROUND, THE CROSS MEMBERS WERE REPLACED. *CJ

NHTSA ID 559079 · filed Jan 22, 2001

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .