RoadVitals

2004 Chevrolet Silverado 3500 Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
41
Latest Sep 16, 2017
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
9
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
5

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Chevrolet Silverado 3500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Brakes2146.7%
  • Fuel system715.6%
  • Engine613.3%
  • Electrical48.9%
  • Body & structure24.4%
  • Steering24.4%
  • Visibility12.2%
  • Suspension12.2%
  • Powertrain (other)12.2%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

21
reports

From owner reports, verbatim

ALL FACTORY HARD BRAKE LINES HAVE FAILED DUE TO CORROSION. I'VE REPLACED THE INTERMEDIATE LINE BETWEEN THE MASTER CYLINDER AND DISTRIBUTION BLOCK WITH STAINLESS STEEL 1.5 YRS AGO. I JUST REPLACED THE REAR BRAKE LINES ALONG THE AXEL. NOW THE FRONT BRAKE LINES HAVE FAILED. IN ALL CASES THE LINES FAILED WHILE DRIVING AND EMPTIED THE MASTER CYLINDER. I DO NOT LIVE IN THE SALT BELT.

NHTSA ID 11023798 · filed Sep 16, 2017

BRAKE LINE FAILURE DUE TO RUSTED & CORRODED BRAKE LINES RESULTING IN COSTLY REPAIRS. LUCKILY MY 2004 CHEVY SILVERADO 3500 WAS STATIONARY WHEN BRAKE LINE RUPTURED AND I WAS NOT TOWING A TRAILER OR LOADED WITH CARGO AT THE TIME OF FAILURE. THE ABS PUMP ALSO FAILED PRIOR TO LINE FAILURE. MY FATHER IN LAW HAD SIMILAR ISSUES WITH THE SAME MODEL YEAR 1500. WHY DOES GM NOT USE STAINLESS BRAKE LINES FOR SUCH AN IMPORTANT SAFETY COMPONENT.

NHTSA ID 10927504 · filed Nov 22, 2016
All 21 reports naming brakes

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

7
reports

From owner reports, verbatim

2 PROBLEMS: 1- WHILE DRIVING WITH NO WARNING THE BRAKES FAILED. AFTER COASTING TO A STOP I NOTICED A BRAKE LINE HAD RUPTURED AT THE FRAME RAIL UNDER DRIVER AREA. I WAS ABLE TO CRIMP BRAKE LINE WITH A PAIR OF VICE GRIP PLIERS AND MOVE TRUCK TO A SAFE LOCATION FOR REPAIR. I BELIEVE THE BRAKE LINES USED ON THESE TRUCKS TO BE OF SUCH INFERIOR QUALITY THAT SUDDEN FAILURE IS A COMMON OCCURRENCE. 2- MY TRUCK HAS DUAL TANKS FOR DIESEL FUEL AND THEY HAVE WORKED SPORADICALLY FOR YEARS. I DID NOT SEE THIS AS A SAFETY ISSUE AS MUCH AS AN INCONVENIENCE. HOWEVER WHILE MY TRUCK WAS IDLING ON A HOT SUMMER DAY I NOTICED DIESEL FUEL DRIPPING OUT OF THE FRONT TANK FILLER CAP. APPARENTLY THE PUMP THAT PUMPS THE FUEL FROM THE REAR TANK TO THE FRONT TANK WAS RECEIVING A SIGNAL TO PUMP EVEN THOUGH THE FRONT TANK WAS COMPLETELY FILLED. IT WAS CONTINUING TO PUMP AND LEAKING THE FUEL OUT THE FILLER NECK. THIS SEEMS LIKE A SERIOUS SAFETY HAZARD TO ME. I DO NOT KNOW IF THE ROOT OF THE PROBLEM IS THE FLOAT THAT STICKS IN THE REAR TANK, THE SENDING UNITS THAT FAIL, A WIRING GROUND ISSUE OR SOME OTHER ELECTRONIC GLITCH. I DO KNOW ISSUES WITH DUAL TANK DURAMAX DIESEL TRUCKS ARE ABOUT AS COMMON AS THE TRUCK ITSELF IS. AFTER RESEARCHING ONLINE I REALIZED MANY OTHER OWNERS OF MY VEHICLE MODEL HAVE HAD BOTH OF THE EXACT SAME PROBLEMS SO I THOUGHT I SHOULD REPORT THEM.

NHTSA ID 10849665 · filed Mar 14, 2016

2004 CHEVROLET SILVERADO 3500. CONSUMER WRITES IN REGARDS TO ENGINE INJECTORS ISSUE. *SMD THE CONSUMER STATED THE INJECTORS WERE REPLACED IN 2010, AND NOW THEN NEED TO BE REPLACED AGAIN.

NHTSA ID 10694538 · filed Mar 23, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

6
reports

From owner reports, verbatim

TICKING UNDER HOOD. EXHAUST LEAK DUE TO BROKEN EXHAUST MANIFOLD BOLT PASSENGER SIDE NEAR FIREWALL. TRIED TO LOOSEN OTHER BOLTS, 3 MORE BROKE. TRUCK HAS VERY LOW MILES, 8.1L MOTOR. INTERNET SHOWS THOUSANDS OF SAME ISSUES. BOLTS USED ARE VERY THIN FOR WHAT THEY DO. *TR

NHTSA ID 10705759 · filed Apr 15, 2015

IN JANUARY 2004, I BOUGHT A NEW CHEVY 3500 DURAMAX DIESEL TRUCK. SINCE MARCH 2005, I HAVE HAD TO HAVE THE INJECTORS REPLACED A TOTAL OF 6 TIMES. NOW AT 202,000 THE INJECTORS NEED REPLACED AGAIN. CHEVY WILL NOT HELP OUT ON THIS PROBLEM. I HAVE READ THAT EVERYONE SHOULD FILE A COMPLAINT WITH THIS DEPARTMENT SO THAT THIS CAN BE INVESTIGATED. IN NOVEMBER 2011, SOMEONE WAS TOLD THERE WERE NOT COMPLAINTS. BEING A CHEVY OWNER WITH THESE INJECTOR PROBLEMS, I AM WRITING TO COMPLAIN. HOPEFULLY, THIS DEPARTMENT WILL CONDUCT THE INVESTIGATION AND HELP ALL THE OTHER PEOPLE WITH THIS PROBLEM GET A RESPONSE FROM CHEVY TO DO SOMETHING. THESE TRUCKS ARE NOT CHEAP AND JUST BECAUSE WE USE OUR TRUCKS AND PUT MILES ON THEM, AND THEY HAVE REPEATED FAILURES, WE SHOULD NOT HAVE TO BEAR THE BURDEN. THIS PROBLEM WITH MY TRUCK IS IN THE DESIGN. HOW MANY PEOPLE REPLACE INJECTORS EVERY 30-40K MILES? THIS IS WHAT I HAVE HAD TO DO OVER THE LAST 7 YEARS. *TR

NHTSA ID 10463027 · filed Jun 25, 2012

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

4
reports

From owner reports, verbatim

AFTER DISENGAGING CRUISE CONTROL MY SPEEDOMETER WAS REGISTERING 80MPH PLUS AS MY SPEED. WHEN COMING TO A STOP THE SPEEDOMETER REGISTERED 35 MPH. THE SPEEDOMETER WENT UP TO 100MPG WHEN I STAYED WITH EXPRESSWAY TRAFFIC, KEEPS ON GOING UP,EVEN THOUGH MY FOOT IS OFF THE GAS PEDAL. THIS IS A DEFECT IN THE DASH INSTRUMENT CLUSTER.(AS TOLD BY GM REPAIR PERSON) I WAS NOT NOTIFIED OF A RECALL BECAUSE THERE ISN'T ONE. *TR

NHTSA ID 10261677 · filed Mar 12, 2009

I OWN A 2004 CHEVROLET SILVERADO 3500. THE SPEEDOMETER AND OTHER GAUGES DO NOT WORK PROPERLY. FOR EXAMPLE, THE SPEEDOMETER READS THAT I AM DOING 120 MPH. KEEP IN MIND I HAVEN'T EVEN RELEASED THE BRAKE PEDAL YET. THERE IS ALSO AN ISSUE WITH THE AMPERAGE GAGE. I HAVE RECEIVED A LETTER FROM CHEVROLET EXTENDING THE WARRANTY, BUT OF COURSE EVEN WITH THE EXTENSION, IT IS STILL OUT OF WARRANTY. THIS IS A HUGE SAFETY ISSUE. IF THE SPEEDOMETER IS READING 120 MPH WHILE SITTING STILL, HOW DO I KNOW THAT WHEN IT SAYS I AM DOING 55 MPH THAT I'M NOT ACTUALLY DOING 120 MPH. THIS IS A DEFECTIVE PART THAT GM MANUFACTURED. LOOKING AT THE INTERNET, THIS AFFECTS PRETTY MUCH ALL OF THE LARGE GM TRUCKS. I WHEN TO CHECK THE COST FOR REPLACEMENT OF THIS PART AND THEY WANTED $450 JUST FOR A REFURBISHED CLUSTER. THIS IS AN ON GOING PROBLEM AND THE CORPORATION IS GIVING OUT DEFECTIVE PARTS WITH OUT REGARD TO THE SAFETY OF THE PEOPLE DRIVING THE VEHICLES OR ANYONE AROUND THEM. AN ODD THING THAT I HAVE NOTICED IS THAT IF I LET THE FUEL TO DEPLETE COMPLETELY, THEN FILL IT UP, IT WILL RESET THE SPEEDOMETER THE SECOND FILL UP. I HAVE TESTED THIS SEVERAL TIMES AND IT SEEMS TO RESET IT AT LEAST BY THE SECOND TIME. IF I DO NOT DEPLETE THE FUEL TAKE IT NEVER GETS BELOW 40 AN THE SPEEDOMETER. THIS UN-SCIENTIFIC TEST HAS NOT AFFECTED THE AMP METER BEING BAD THOUGH. THIS IS CONTINUALLY HAPPENING. *TR

NHTSA ID 10225845 · filed Apr 27, 2008

Too few reports in this category for a page of its own — they appear in the full complaint list.

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

2
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT THE ROCKER PANELS LOCATED UNDER THE DOORS ON BOTH THE DRIVER AND PASSENGER SIDE OF THE VEHICLE WERE RUSTED AND CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DID NOT REPAIR THE VEHICLE. THE CONTACT INDICATED THAT THE STEEL INSIDE THE ROCKER PANEL WAS NOT PAINTED AND CONTRIBUTED TO THE RUSTING. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILIABLE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ID 10837777 · filed Feb 23, 2016

WAS PLUGGING IN BLOCK HEATER WHEN HOOD CAME DOWN ON ME TWICE. *TR

NHTSA ID 10216295 · filed Jan 28, 2008

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

2
reports

From owner reports, verbatim

TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 3500. WHILE DRIVING VARIOUS SPEEDS, ESPECIALLY WHEN MAKING A TURN, THE POWER STEERING FAILS AND THE BRAKE PEDAL STIFFENS. THE VEHICLE WAS TAKEN TO A MECHANIC AND THEY REPLACED THE HYDRAULIC BOOSTER WITH GM PARTS. THE POWER STEERING PUMP WAS ALSO REPLACED, AS WELL AS BOTH HYDRAULIC LINES; HOWEVER, THE FAILURE CONTINUED. GM RECOMMENDED THAT THE POWER STEERING BOX BE REPLACED, IN WHICH THE CONTACT COMPLIED. THE FAILURE CONTINUED AND THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER (REFERENCE NUMBER 71-742385439). THE FAILURE MILEAGE WAS 49,000 AND CURRENT MILEAGE WAS 50,000. UPDATED 9/23/09 *CN THE HOSES, PUMP AND HYDRO BOOST WERE REPLACED. UPDATED 09/28/09. *JB

NHTSA ID 10278804 · filed Jul 30, 2009

DT: CONTACT STATED WHILE DRIVING VEHICLE SHOOK AND VIBRATED. HE TOOK VEHICLE TO DEALER TO HAVE THE STEERING COLUMN SHAFT REPLACED WITH ONLY 25, 000 MILES ON THE VEHICLE. THE VEHICLE NOW HAS 54, 000 MILES. HOWEVER, THE PROBLEM RECURRED. *AK

NHTSA ID 10143664 · filed Nov 25, 2005

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

1
report

From owner reports, verbatim

THE ELECTRIC SIDE MIRRORS ON THIS TRUCK ARE WAY TOO SMALL. SPECIFICALLY, THEY ARE TOO SHORT. UPON INQUIRING AT THE GM DEALER, I WAS INFORMED THAT THEY CANNOT BE CHANGED DUE TO THE ONBOARD COMPUTER WILL NOT ACCEPT ANYTHING BUT THE ORIGINAL. THEY CANNOT EVEN BE CHANGED TO A MANUAL MIRROR. UPON INQUIRING AT A LOCAL TRUCK AFTERMARKET STORE, I WAS INFORMED THAT THEY HAVE HEARD THIS MANY TIMES BEFORE BUT UNFORTUNATELY OFFER NO SOLUTION AFTERMARKET OR OTHERWISE. THESE MIRRORS ARE WOEFULLY TOO SMALL, THEREFORE CANNOT BE ADJUSTED PROPERLY AND IN FACT ARE NEARLY USELESS. I HAVE INFORMED GM VIA EMAIL AND BY RESPONDING TO THEIR SURVEYS. THEY OF COURSE, IGNORE ME. THANKS, DAVE *TR

NHTSA ID 10216296 · filed Jan 28, 2008

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

1
report

From owner reports, verbatim

TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 3500. THE REAR AXLE SEAL LEAKED AND CONTAMINATED THE REAR BRAKES, ROTORS, AND PADS. THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, THE CONTACT WAS RESPONSIBLE FOR THE REPAIR COSTS. THE FAILURE MILEAGE WAS 58,583. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB

NHTSA ID 10241465 · filed Sep 9, 2008

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

1
report

From owner reports, verbatim

TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 3500. THE REAR AXLE SEAL LEAKED AND CONTAMINATED THE REAR BRAKES, ROTORS, AND PADS. THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, THE CONTACT WAS RESPONSIBLE FOR THE REPAIR COSTS. THE FAILURE MILEAGE WAS 58,583. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB

NHTSA ID 10241465 · filed Sep 9, 2008

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .