RoadVitals

2011 Chevrolet Silverado 3500 Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
29
Latest Jan 9, 2024
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
11
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Chevrolet Silverado 3500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Airbags1027.8%
  • Engine616.7%
  • Fuel system616.7%
  • Powertrain (other)513.9%
  • Electrical25.6%
  • Brakes25.6%
  • Tires & wheels12.8%
  • Body & structure12.8%
  • Seat belts12.8%
  • Steering12.8%
  • Driver assistance12.8%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

10
reports

From owner reports, verbatim

Takata recall. The contact owns a 2011 Chevrolet Silverado 3500. The contact received notification of NHTSA campaign number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID 11427687 · filed Aug 4, 2021

Takata recall. The contact owns a 2011 Chevrolet Silverado 3500. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the contact was informed by the dealer that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the remedy was not yet available. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ID 11423955 · filed Jul 8, 2021
All 10 reports naming airbags

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

6
reports

From owner reports, verbatim

CP4 high pressure fuel pump failed causing Loss of Motive Power (LOMP) in Oct of 2018. Truck became hard to steer and brake but I was traveling at a lower speed. Had it of been 1 hour later I would have been at freeway speeds pulling a 13000lbs trailer. I had the truck towed to a local dealer where they diagnosed the truck as having a failed CP4 high pressure fuel pump made by Bosch. They informed me that the entire fuel system would have to be replaced do to the large amount of metal contaminants that this catastrophic failure produces and spreads though out the entire system. The total cost for the repairs were not covered under any type of warranty or recall and had to be paid entirely out of pocket. Not only was this a huge inconvenience as I was trying to leave town for a vacation it was very very expensive. I still can not understand why there has never been a recall on this issue. I think it can be related to a safety issue as a LOMP. I believe GM knew that the CP4 pump was and could be a faulty product but continued to use it.

NHTSA ID 11564389 · filed Jan 9, 2024

DIESEL EXHAUST FILTER (DEF) AND FLOW REDUCTION TUBE ON DURAMAX LML ENGINE. FAUTLY DEF REQUIRES EXTREMELY HIGH TEMPERATURES TO CLEAN - OR REGENERATE - CAUSING THE DEF AND REDUCTION TUBE TO FAIL. HIGH TEMPERATURES ARE A FIRE HAZARD TO VEHICLE AND GRASS OR OTHER TERRAIN OVER WHICH THE TRUCK IS PARKED. GM NO LONGER MANUFACTURES THE REDUCTION TUBE, GM PART NUMBER 25960609 FORCING THE CONSUMER TO WAIT FOR GM TO MAKE PART ON SPECIAL ORDER BASIS - OVER 30 DAYS - OR FORCE CONSUMER TO REMOVE DEF OR MAKE OTHER FABRICATION, ORDER TO OPERATE THE VEHICLE. GM IS AWARE VIA CUSTOMER SERVICE AND DEALER COMPLAINTS THAT THE LACK OF PART 25960609 AVAILABILITY IS A NATION-WIDE PROBLEM AND HAS A HIGH FAILURE RATE. GM STOPPED PRODUCTION AS A COST SAVING MEASURE. THE DURAMAX LML ENGINE IS IN SERVICE MOSTLY AS COMMERCIAL VEHICLE FLEET. THUS, THERE IS A HIGH PROBABILITY OF UNSAFE FABRICATION IN ORDER TO RESTORE VEHICLE OPERATION.

NHTSA ID 11012750 · filed Aug 4, 2017

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

6
reports

From owner reports, verbatim

CP4 high pressure fuel pump failed causing Loss of Motive Power (LOMP) in Oct of 2018. Truck became hard to steer and brake but I was traveling at a lower speed. Had it of been 1 hour later I would have been at freeway speeds pulling a 13000lbs trailer. I had the truck towed to a local dealer where they diagnosed the truck as having a failed CP4 high pressure fuel pump made by Bosch. They informed me that the entire fuel system would have to be replaced do to the large amount of metal contaminants that this catastrophic failure produces and spreads though out the entire system. The total cost for the repairs were not covered under any type of warranty or recall and had to be paid entirely out of pocket. Not only was this a huge inconvenience as I was trying to leave town for a vacation it was very very expensive. I still can not understand why there has never been a recall on this issue. I think it can be related to a safety issue as a LOMP. I believe GM knew that the CP4 pump was and could be a faulty product but continued to use it.

NHTSA ID 11564389 · filed Jan 9, 2024

The DEF system on this vehicle has failed three times since we bought it in 2021. The weather was not pleasant and in one case it was extremely dangerous. The DEF system froze up and fortunately I was able to limp it into a dealer who managed to get it working again but not after losing half a day and spending a couple hundred dollars. The second time a sensor failed and I was able to reset the system myself via removing all the electricity from the vehicle and doing what they call a shady tree reset. The third time the vehicle went into limp mode on us was when a sensor failed and the DEF pump failed at the same time. Chevy refused to help us cover the cost of repairs and refuses to replace the defective system. The vehicle might be over ten years old but it is like showroom new, it only had 20,000 miles on it in 2021 when we bought it and the previous owner took very good care of the truck. The vehicle now only has 32,000 miles on it. Our main argument is that Chevy aka GM knows about the defective systems and refuses to replace them. I have been in the transportation industry for a good part of my life and I know vehicles, especially diesel operated vehicles. The DEF systems are a complete joke and need to be removed especially for people who live in very cold climates.

NHTSA ID 11479129 · filed Aug 13, 2022

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

5
reports

From owner reports, verbatim

CP4 high pressure fuel pump failed causing Loss of Motive Power (LOMP) in Oct of 2018. Truck became hard to steer and brake but I was traveling at a lower speed. Had it of been 1 hour later I would have been at freeway speeds pulling a 13000lbs trailer. I had the truck towed to a local dealer where they diagnosed the truck as having a failed CP4 high pressure fuel pump made by Bosch. They informed me that the entire fuel system would have to be replaced do to the large amount of metal contaminants that this catastrophic failure produces and spreads though out the entire system. The total cost for the repairs were not covered under any type of warranty or recall and had to be paid entirely out of pocket. Not only was this a huge inconvenience as I was trying to leave town for a vacation it was very very expensive. I still can not understand why there has never been a recall on this issue. I think it can be related to a safety issue as a LOMP. I believe GM knew that the CP4 pump was and could be a faulty product but continued to use it.

NHTSA ID 11564389 · filed Jan 9, 2024

TRANSMISSION CONTROL MODULE (TCM). FAILURE OF THIS PART LEAVES THE VEHICLE INOPERABLE AND UNABLE TO DRIVE. BEING STRANDED, OR IN TRAFFIC CAN CAUSE INJURY TO MYSELF OR ANY OTHER DRIVER THAT MAY ENCOUNTER ME DISABLED UNKNOWN, MAJOR PROBLEM WITH THIS MAKE AND MODEL OF VEHICLE. DEALER INVENTORY OF THE PART IS EXHAUSTED AND TRUCKS ARE SITTING INOPERABLE ALL OVER THE U.S.A. NO INDICATIONS OF A ISSUE WERE DISPLAYED PRIOR TO THE PROBLEM. THE PROBLEM DOES DISPLAY ON DASH, AFTER THE PROBLEM SHOWS UP

NHTSA ID 11543113 · filed Sep 7, 2023

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

2
reports

From owner reports, verbatim

TAKATA RECALL: THERE IS A RECALL FOR 2014-15 SILVERADO (RECAL # 14V301000). I AM HAVING THE EXACT SAME ISSUES. I HAVE HAD THE TRUCK ABOUT A YEAR, 2ND OWNER, BOUGHT IT AT 30K MILES.ON NOV. 25 I CAME OUT TO START MY START MY TRUCK AND I IMMEDIATELY COULDN'T POWER UP STEREO AND THEN I NOTICED I HAVE NO DOOR CHIME FOR OPEN DOOR, NO CHIME FOR KEY IN IGNITION AND NO CHIME FOR MY SEATBELT. MY TURN SIGNAL INDICATOR NO LONGER LETS ME KNOW WHEN IT IS ON. MY KEY FOB WILL NOT OPERATE KEYLESS START. I BELIEVE MY VEHICLE COULD EASILY BE INCLUDED IN RECALL. I'M SURE THERE WERENT MANY BECAUSE MOST DEALERSHIPS ARE NOT GIVING ANY SIGNS THAT THEY HAVE DEALT WITH THIS ISSUE. I HAVE ALL GOOD FUSES IN BOTH BOXES TOO. THE 1 DEALERSHIP JUMPED RIGHT TO REPLACING STEREO FOR A $1000. NOW I JUST DONT HAVE THAT KIND OF MONEY NOR CAN I AFFORD TO BE COMING IN AND OUT OF DEALERSHIP TRYING TO FIGURE THIS OUT. SOMEBODY KNOWS WHAT IT IS AND THEIR NOT SHARING THAT INFO. CAN YOU HELP MEFIGURE OUT WHAT TO DO NEXT.I HAVE NO AUDIBLE INDICATOR LETTING ME KNOW DOOR IS OPEN WHILE KEY IS IN IGNITION AND AUDIBLE INDICATOR LETTING ME KNOW IF SEATBELT IS BUCKLED AND I AM A OVER THE ROAD CARRIER AND SPEND ALOT OF TIME IN MY TRUCK. THANK YOU

NHTSA ID 11155416 · filed Dec 2, 2018

EXHAUST FLUID QUALITY POOR APPEARED ON THE DASH DISPLAY, SO I TOPED IT OFF WITH MORE FRESH DEF AND THE WARNING WENT AWAY.3 DAYS LATER THE SAME WARNING CAME BACK ON THE DASH DISPLAY ONLY WITH A NEW WARNING WITH IT THAT SAID VEHICLE SPEED WILL BE LIMITED TO 55MPH NEXT FUEL FILL, IT DID! I TOOK THE TRUCK TO THE DEALER THEY FOUND BAD NOX SENSORS 1&2.REPAIRS WHERE NOT DONE BECAUSE I FELT THAT SHOULD BE SOME SORT OF RECALL ON DEFECTIVE PARTS THAT CONTROLS THE DRIVABILITY OF A VEHICLE. ON FEB-4-2015 I RECEIVED A LETTER FROM GM AFTER 2 YEARS TELLING ME THAT MY TRUCK MAY HAVE NOX SENSORS THAT CAN BECOME CONTAMINATED AND THAT GM IS EXTENDING THE WARRANTY ON THE NOX SENSORS AND THE WIRE CONNECTORS FOR 10/YRS. 120.000 MILES WHICH EVER COMES FIRST. SO I GO BACK TO THE DEALER AND SHOW THEM THE LETTER FROM GM AND SHOW THEM MY RECEIPT FROM WHEN I CAME IN 2 YEARS AGO THAT SHOWS THAT THE NOX SENSORS WERE DEFECTIVE WAY BACK IN 2013 AND ARE STILL ON THE VEHICLE AND I NEED THE REPAIRS DONE PER THE LETTER FROM GM. THE DEALER IS REFUSING TO REPAIR THE VEHICLE BECAUSE OF THE MILEAGE THAT IS NOW ON THE VEHICLE, HOWEVER THE DEFECTIVE PARTS THAT FAILED WHEN THE VEHICLE WAS WITHIN THE MILEAGE ARE STILL ON THE VEHICLE AND I FEEL SHOULD BE REPLACED AND REPAIRED OR REIMBURSEMENT FOR $800.00 PROGRAMMER. I HAVE CONTACTED CHEVROLET AND THEY ARE WORKING WITH THAT DEALERSHIP TO TRY AND RESOLVE THIS ISSUE. CASE NUMBER IS AVAILABLE IF NEEDED, GM LETTER NUMBER IS 13386. *JS

NHTSA ID 10681900 · filed Feb 7, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

2
reports

From owner reports, verbatim

WHILE DRIVING ON THE FREEWAY, EXITING TO AN OFF-RAMP, TRUCK LOST POWER STEERING AND BRAKES SIMULTANEOUSLY, WITHOUT ANY PRIOR INDICATIONS OF MECHANICAL TROUBLE. CHEVROLET CURRENTLY SHOWS NO RECALL ON THIS VEHICLE. FORTUNATELY TRAFFIC WAS LIGHT AND A COLLISION WAS AVOIDED. WHY WOULD ONE CRITICAL SYSTEM'S PUMP--POWER STEERING--BE USED TO DRIVE A SECOND CRITICAL SYSTEM'S PUMP--HYDROBOOSTER?

NHTSA ID 11063914 · filed Jan 20, 2018

ABS,BRAKE LIGHT,ANTISKID LIGHT, AND SERVICE TRAILER BRAKE SYSTEM COME AND HAVE NO TRAILER BRAKES. HAPPENS MANY TIMES. NEARLY CAUSED CRASH WHILE TOWING TRAILER. *TR

NHTSA ID 10466370 · filed Jul 18, 2012

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

1
report

From owner reports, verbatim

Complete collapse of tire (BLOWOUT) on highway that caused damage too wheel well of vehicle and outside body panel damages of vehicle including driver side mirror due to tire explosion of rubber coming apart on tire. The tire is the original tire that came with the vehicle green dot is still on tire with tread that covers Lincoln face during a penny test, the tires are maintained at my local Discount tire dealer here, I need the damages repaired caused by Michelin product .

NHTSA ID 11474339 · filed Jul 17, 2022

Too few reports in this category for a page of its own — they appear in the full complaint list.

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

1
report

From owner reports, verbatim

TAKATA RECALL: THERE IS A RECALL FOR 2014-15 SILVERADO (RECAL # 14V301000). I AM HAVING THE EXACT SAME ISSUES. I HAVE HAD THE TRUCK ABOUT A YEAR, 2ND OWNER, BOUGHT IT AT 30K MILES.ON NOV. 25 I CAME OUT TO START MY START MY TRUCK AND I IMMEDIATELY COULDN'T POWER UP STEREO AND THEN I NOTICED I HAVE NO DOOR CHIME FOR OPEN DOOR, NO CHIME FOR KEY IN IGNITION AND NO CHIME FOR MY SEATBELT. MY TURN SIGNAL INDICATOR NO LONGER LETS ME KNOW WHEN IT IS ON. MY KEY FOB WILL NOT OPERATE KEYLESS START. I BELIEVE MY VEHICLE COULD EASILY BE INCLUDED IN RECALL. I'M SURE THERE WERENT MANY BECAUSE MOST DEALERSHIPS ARE NOT GIVING ANY SIGNS THAT THEY HAVE DEALT WITH THIS ISSUE. I HAVE ALL GOOD FUSES IN BOTH BOXES TOO. THE 1 DEALERSHIP JUMPED RIGHT TO REPLACING STEREO FOR A $1000. NOW I JUST DONT HAVE THAT KIND OF MONEY NOR CAN I AFFORD TO BE COMING IN AND OUT OF DEALERSHIP TRYING TO FIGURE THIS OUT. SOMEBODY KNOWS WHAT IT IS AND THEIR NOT SHARING THAT INFO. CAN YOU HELP MEFIGURE OUT WHAT TO DO NEXT.I HAVE NO AUDIBLE INDICATOR LETTING ME KNOW DOOR IS OPEN WHILE KEY IS IN IGNITION AND AUDIBLE INDICATOR LETTING ME KNOW IF SEATBELT IS BUCKLED AND I AM A OVER THE ROAD CARRIER AND SPEND ALOT OF TIME IN MY TRUCK. THANK YOU

NHTSA ID 11155416 · filed Dec 2, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

TAKATA RECALL: THERE IS A RECALL FOR 2014-15 SILVERADO (RECAL # 14V301000). I AM HAVING THE EXACT SAME ISSUES. I HAVE HAD THE TRUCK ABOUT A YEAR, 2ND OWNER, BOUGHT IT AT 30K MILES.ON NOV. 25 I CAME OUT TO START MY START MY TRUCK AND I IMMEDIATELY COULDN'T POWER UP STEREO AND THEN I NOTICED I HAVE NO DOOR CHIME FOR OPEN DOOR, NO CHIME FOR KEY IN IGNITION AND NO CHIME FOR MY SEATBELT. MY TURN SIGNAL INDICATOR NO LONGER LETS ME KNOW WHEN IT IS ON. MY KEY FOB WILL NOT OPERATE KEYLESS START. I BELIEVE MY VEHICLE COULD EASILY BE INCLUDED IN RECALL. I'M SURE THERE WERENT MANY BECAUSE MOST DEALERSHIPS ARE NOT GIVING ANY SIGNS THAT THEY HAVE DEALT WITH THIS ISSUE. I HAVE ALL GOOD FUSES IN BOTH BOXES TOO. THE 1 DEALERSHIP JUMPED RIGHT TO REPLACING STEREO FOR A $1000. NOW I JUST DONT HAVE THAT KIND OF MONEY NOR CAN I AFFORD TO BE COMING IN AND OUT OF DEALERSHIP TRYING TO FIGURE THIS OUT. SOMEBODY KNOWS WHAT IT IS AND THEIR NOT SHARING THAT INFO. CAN YOU HELP MEFIGURE OUT WHAT TO DO NEXT.I HAVE NO AUDIBLE INDICATOR LETTING ME KNOW DOOR IS OPEN WHILE KEY IS IN IGNITION AND AUDIBLE INDICATOR LETTING ME KNOW IF SEATBELT IS BUCKLED AND I AM A OVER THE ROAD CARRIER AND SPEND ALOT OF TIME IN MY TRUCK. THANK YOU

NHTSA ID 11155416 · filed Dec 2, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

1
report

From owner reports, verbatim

WHILE DRIVING ON THE FREEWAY, EXITING TO AN OFF-RAMP, TRUCK LOST POWER STEERING AND BRAKES SIMULTANEOUSLY, WITHOUT ANY PRIOR INDICATIONS OF MECHANICAL TROUBLE. CHEVROLET CURRENTLY SHOWS NO RECALL ON THIS VEHICLE. FORTUNATELY TRAFFIC WAS LIGHT AND A COLLISION WAS AVOIDED. WHY WOULD ONE CRITICAL SYSTEM'S PUMP--POWER STEERING--BE USED TO DRIVE A SECOND CRITICAL SYSTEM'S PUMP--HYDROBOOSTER?

NHTSA ID 11063914 · filed Jan 20, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

1
report

From owner reports, verbatim

EXHAUST FLUID QUALITY POOR APPEARED ON THE DASH DISPLAY, SO I TOPED IT OFF WITH MORE FRESH DEF AND THE WARNING WENT AWAY.3 DAYS LATER THE SAME WARNING CAME BACK ON THE DASH DISPLAY ONLY WITH A NEW WARNING WITH IT THAT SAID VEHICLE SPEED WILL BE LIMITED TO 55MPH NEXT FUEL FILL, IT DID! I TOOK THE TRUCK TO THE DEALER THEY FOUND BAD NOX SENSORS 1&2.REPAIRS WHERE NOT DONE BECAUSE I FELT THAT SHOULD BE SOME SORT OF RECALL ON DEFECTIVE PARTS THAT CONTROLS THE DRIVABILITY OF A VEHICLE. ON FEB-4-2015 I RECEIVED A LETTER FROM GM AFTER 2 YEARS TELLING ME THAT MY TRUCK MAY HAVE NOX SENSORS THAT CAN BECOME CONTAMINATED AND THAT GM IS EXTENDING THE WARRANTY ON THE NOX SENSORS AND THE WIRE CONNECTORS FOR 10/YRS. 120.000 MILES WHICH EVER COMES FIRST. SO I GO BACK TO THE DEALER AND SHOW THEM THE LETTER FROM GM AND SHOW THEM MY RECEIPT FROM WHEN I CAME IN 2 YEARS AGO THAT SHOWS THAT THE NOX SENSORS WERE DEFECTIVE WAY BACK IN 2013 AND ARE STILL ON THE VEHICLE AND I NEED THE REPAIRS DONE PER THE LETTER FROM GM. THE DEALER IS REFUSING TO REPAIR THE VEHICLE BECAUSE OF THE MILEAGE THAT IS NOW ON THE VEHICLE, HOWEVER THE DEFECTIVE PARTS THAT FAILED WHEN THE VEHICLE WAS WITHIN THE MILEAGE ARE STILL ON THE VEHICLE AND I FEEL SHOULD BE REPLACED AND REPAIRED OR REIMBURSEMENT FOR $800.00 PROGRAMMER. I HAVE CONTACTED CHEVROLET AND THEY ARE WORKING WITH THAT DEALERSHIP TO TRY AND RESOLVE THIS ISSUE. CASE NUMBER IS AVAILABLE IF NEEDED, GM LETTER NUMBER IS 13386. *JS

NHTSA ID 10681900 · filed Feb 7, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .