2014 Chevrolet Silverado 3500 Owner Complaints

Takata recall. The contact owns a 2014 Chevrolet Silverado 3500. The contact received notification of NHTSA campaign number 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ID

11421016

Incident

Jun 1, 2021

VEHICLE PARKED AT MY HOME, STARED REMOTELY TO DEFROST. UPON ENTERING SMELLED SLIGHT SMOKE SMELL. NOTICED RIGHT SIDE OF REAR SLIDING WINDOW HAD SHATTERED.CHECKED ON LINE FOR POSSIBLE ISSUES, RECALL IN CANADA. ALSO FOUND PROGRAM N192265660 FROM G.M.. SERVICING DEALER CONTACTED GM, THEY WON'T DO ANYTHING ABOUT ISSUE. LUCKILY NO ONE WAS IN REAR SEAT WHERE THEY PROBABLY WOULD HAVE BEEN HIT WITH SHATTERED GLASS. APPEARS ELECTRICAL ISSUE CAUSED GLASS TO SHATTER.

NHTSA ID

11399264

Incident

Feb 23, 2021

Mileage

37,900 mi

THE 2014 CHEVY SILVERADO 3500HD DURAMAX DIESEL COMES EQUIPP ED WITH THE BOSCH CP4 INJECTION FUEL PUMP. THIS PUMP IS PRONE TO FAILURE AT ANYTIME MILEAGE WISE. THE PUMP WAS USED IN EUROPEAN DIESEL ENGINES WITH SUCCESS SINCE THEIR FUEL HAS A HIGHER CONTENT OF LUBRICITY. DUE TO THE ULTRA-LOW SULFUR FUEL MANDATED FOR US DIESEL ENGINES THIS PUMP HAS A HISTORY OF CATASTROPHIC RESULTS WHEN USED IN THE 2011-2016 DURAMAX 6.6L CHEVY ENGINES.METAL TO METAL WEAR CAUSES SMALL METAL FRAGMENTS TO ENTER THE FUEL SYSTEM THEREBY CAUSING ENGINE FAILURE. THIS EVENT CAN HAPPEN WITHOUT WARNING. IF THE ENGINE HAS STOPPED WHILE IN MOTION THIS PRESENTS AN ACCIDENT WAITING TO HAPPEN. MY CONCERN IS THAT I TOW A 14000LB RV 5TH WHEEL TRAILER WITH MY TRUCK. HOW CAN IT BE STOPPED SAFELY WITH OUT THE ENGINE PROVIDING POWER TO THE BRAKING SYSTEM?. THIS ENGINE IS VERY POPULAR AMONG RV'ERS, BOATERS, FLATBED HAULERS ETC; BASICALLY ANYONE MOVING A HEAVY LOAD DOWN THE HIGHWAY.IF THIS INCIDENT HAPPENS WHEN THE VEHICLE IS OUT OF WARRANTY THE REPAIRS CAN COST $8 TO 12K. MANY WEBSITES CONTAIN INFORMATION ABOUT THE CP4 FAILURE. MY SON HAD 2 SUCH VEHICLES IN A SMALL TRUCKING FLEET COSTING HIM OVER $20K TO REPAIR. I FEEL GENERAL MOTORS SHOULD ISSUE A RECALL OR PROVIDE OWNERS OF THIS VINTAGE TRUCK ADDITIONAL COVERAGE. THIS PUMP WAS ALSO USED BY FORD & DODGE IN THE MID 2012-2014 WITH THE SAME RESULTS. THE MAY 2019 ISSUE OF "TRAILER LIFE" MAGAZINE CONTAINS AN ARTICLE ABOUT THE BOSCH CP4 ON PAGES 77-81. TO DATE MY VEHICLE HAS NOT HAD THIS PROBLEM YET. MY SONS TRUCKS BLEW UP IN JULY 2017

NHTSA ID

11208294

Incident

Jul 20, 2017

Mileage

120,000 mi

THE FUEL TRANSFER PUMP, WHICH MOVES FUEL FROM THE REAR TANK TO THE FRONT TANK HAS MALFUNCTIONED. THIS HAS CAUSED THE FUEL GAUGE TO READ INACCURATELY, CAUSING ENGINE TO STOP RUNNING, HAS ILLUMINATED THE SERVICE ENGINE LIGHT MULTIPLE TIMES, DISPLAYING CODE P2068 AND P0463. VEHICLE CAN RUN OUT OF FUEL UNEXPECTEDLY, DUE TO GAUGE SHOWING MORE FUEL THAN IS AVAILABLE. THIS HAS CAUSED THE ENGINE TO STALL UNEXPECTEDLY. THIS PROBLEM IS EXACTLY AS DESCRIBED IN RECALL DOCUMENT 13421 FROM GM, HOWEVER, THE VIN NUMBER OF MY VEHICLE IS NOT INCLUDED IN THE RECALL. I HAD AN INDEPENDENT AUTO REPAIR SHOP VERIFY THE CAUSE OF THE SERVICE ENGINE LIGHT CODES, AND THEIR FINDINGS ARE CONSISTENT WITH MINE. THE VEHICLE HAS 98,000 MILE. I AM THE ORIGINAL OWNER. I HAVE SPOKE WITH GM CUSTOMER SERVICE DEPARTMENT, WHO IS LOOKING IN TO THIS, HOWEVER HAS NOT YET RESPONDED TO MY COMPLAINT. I AM AWAITING THEIR RESPONSE IN THE NEXT 24 HRS. THANK YOU.

NHTSA ID

11206543

Incident

Apr 19, 2019

Mileage

98,000 mi

DASHBOARD CRACKS NEAR AIRBAG AND ON DEFROSTER PANEL

NHTSA ID

11156924

Incident

Dec 7, 2018

Mileage

90,000 mi

WHEN TURNING THE POWER STEERING WILL SOMETIMES FAIL FOR A SECOND OR MORE,

NHTSA ID

11129462

Incident

Jun 13, 2018

Mileage

3 mi

STEERING GETS VERY HARD TO TURN (LIKE WHEN THE ENGINE IF OFF) WHEN VEHICLE IS IN MOTION AND HAS HAPPENED ON MULTIPLE OCCASIONS OVER THE PAST YEAR OR MORE. WHEN IT'S HAPPENED IT'S BEEN DIFFICULT TO CONTROL THE VEHICLE AND THE DEALERSHIP I TAKE IT TO DOESN'T THINK IT'S SOMETHING CHEVROLET IS GOING TO RESOLVE UNDER WARRANTY SINCE THEY HAVE NOT BEEN ABLE TO REPEAT THE PROBLEM THEMSELVES AT THEIR SHOP. I WORRY THAT IT WILL COME UP AT AN INOPPORTUNE TIME CAUSING A POSSIBLE ACCIDENT.

NHTSA ID

11055599

Incident

Dec 10, 2017

Mileage

16,500 mi

TL* THE CONTACT OWNED A 2014 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT FELL ASLEEP AND CRASHED INTO A GUARDRAIL AND A COUPLE OF TREES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT LEG, RIGHT EYE, AND TRAUMA TO THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT CALLED BRENENGEN CHEVROLET (608-786-0400, 990 WI-16, WEST SALEM, WI 54669) WHERE IT WAS CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS OFFERED A FEE. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

NHTSA ID

11031689

Incident

Mar 27, 2016

Mileage

19,000 mi

TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 3500. WHILE DRIVING 65 MPH, THE SPEEDOMETER DECELERATED TO 1 MPH WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND CAUSED THE METAL SHAVINGS TO CLOG THE FUEL SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A TSB IN REFERENCE TO THE FAILURE. THE TSB NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 196,000.

NHTSA ID

10899800

Incident

Aug 19, 2016

Mileage

196,000 mi

TL*THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS SMOKE COMING FROM THE HOOD AND THERE WAS A CHEMICAL ODOR INSIDE THE VEHICLE. THE CONTACT MENTIONED THAT THE EXHAUST FLUID CONTAINED AMMONIA. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT DIESEL EXHAUST FLUID WAS LEAKING DUE TO A GASKET FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

NHTSA ID

10680902

Incident

Jan 28, 2015

Mileage

18,000 mi