2024 Chevrolet Silverado 5500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2024 Chevrolet Silverado 5500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes133.3%
- Other / unspecified133.3%
- Suspension133.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
In August of 2025 I purchased a Chevy MD 5500 from Paul Masse, Inc., in RI. From the time of delivery the truck had a serious shake while operating. Paul Masse, Inc., told me that the tires had flat spots from sitting on the lot prior to purchase. As time went on the dealership placed two new sets of tires on the truck. Neither set fixed the shaking. Paul Masse, Inc., told me that this was how the truck operates and that there was nothing that they could do about it. I continued to contact the dealership for further examination of the vehicle for months with no response. I eventually sent a claim into the RI Dealer Commissioners' office. The commission acknowledged my claim and reached out to Paul Masse, Inc. Paul Masse, Inc., agreed to have their Executive VP, Bob Masse take the vehicle for a ride with me to see what was going on. After driving the truck with Bob Masse, he agreed to bring the truck in for further review. I dropped the truck off a day later, Bob Masse called me after his mechanics looked the vehicle over and told me that they would not be able to fix the truck, but they would offer a buyback if I agreed to take a new truck. I agreed to take the new truck. I had to finance a whole new truck, paying for more insurance, sales and registration taxes. The day I took delivery of the new truck it drove exactly as the old truck drove. In addition to the truck shaking like the old truck, the check engine light was on. I immediately called the Bob Masse, Bob told me to drop the truck off and they would have a look at it. After I dropped the truck off to the dealership, they had it for five days. Bob Masse had called me to say that the check engine light had been repaired, but they were waiting on new tires to come in, as they thought the shaking was once again from "Flat Spots" on the tires. Two days later I was notified from the service department that the truck was ready for pickup. There were no new tires on the truck. Bob Masse said no new tires.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
In August of 2025 I purchased a Chevy MD 5500 from Paul Masse, Inc., in RI. From the time of delivery the truck had a serious shake while operating. Paul Masse, Inc., told me that the tires had flat spots from sitting on the lot prior to purchase. As time went on the dealership placed two new sets of tires on the truck. Neither set fixed the shaking. Paul Masse, Inc., told me that this was how the truck operates and that there was nothing that they could do about it. I continued to contact the dealership for further examination of the vehicle for months with no response. I eventually sent a claim into the RI Dealer Commissioners' office. The commission acknowledged my claim and reached out to Paul Masse, Inc. Paul Masse, Inc., agreed to have their Executive VP, Bob Masse take the vehicle for a ride with me to see what was going on. After driving the truck with Bob Masse, he agreed to bring the truck in for further review. I dropped the truck off a day later, Bob Masse called me after his mechanics looked the vehicle over and told me that they would not be able to fix the truck, but they would offer a buyback if I agreed to take a new truck. I agreed to take the new truck. I had to finance a whole new truck, paying for more insurance, sales and registration taxes. The day I took delivery of the new truck it drove exactly as the old truck drove. In addition to the truck shaking like the old truck, the check engine light was on. I immediately called the Bob Masse, Bob told me to drop the truck off and they would have a look at it. After I dropped the truck off to the dealership, they had it for five days. Bob Masse had called me to say that the check engine light had been repaired, but they were waiting on new tires to come in, as they thought the shaking was once again from "Flat Spots" on the tires. Two days later I was notified from the service department that the truck was ready for pickup. There were no new tires on the truck. Bob Masse said no new tires.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
In August of 2025 I purchased a Chevy MD 5500 from Paul Masse, Inc., in RI. From the time of delivery the truck had a serious shake while operating. Paul Masse, Inc., told me that the tires had flat spots from sitting on the lot prior to purchase. As time went on the dealership placed two new sets of tires on the truck. Neither set fixed the shaking. Paul Masse, Inc., told me that this was how the truck operates and that there was nothing that they could do about it. I continued to contact the dealership for further examination of the vehicle for months with no response. I eventually sent a claim into the RI Dealer Commissioners' office. The commission acknowledged my claim and reached out to Paul Masse, Inc. Paul Masse, Inc., agreed to have their Executive VP, Bob Masse take the vehicle for a ride with me to see what was going on. After driving the truck with Bob Masse, he agreed to bring the truck in for further review. I dropped the truck off a day later, Bob Masse called me after his mechanics looked the vehicle over and told me that they would not be able to fix the truck, but they would offer a buyback if I agreed to take a new truck. I agreed to take the new truck. I had to finance a whole new truck, paying for more insurance, sales and registration taxes. The day I took delivery of the new truck it drove exactly as the old truck drove. In addition to the truck shaking like the old truck, the check engine light was on. I immediately called the Bob Masse, Bob told me to drop the truck off and they would have a look at it. After I dropped the truck off to the dealership, they had it for five days. Bob Masse had called me to say that the check engine light had been repaired, but they were waiting on new tires to come in, as they thought the shaking was once again from "Flat Spots" on the tires. Two days later I was notified from the service department that the truck was ready for pickup. There were no new tires on the truck. Bob Masse said no new tires.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .