2002 Chevrolet Suburban 1500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Chevrolet Suburban 1500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes6650.0%
- Fuel system1612.1%
- Engine1511.4%
- Steering86.1%
- Body & structure64.5%
- Tires & wheels43.0%
- Other / unspecified43.0%
- Electrical32.3%
- Visibility32.3%
- Powertrain (other)32.3%
- Exterior lighting10.8%
- Driver assistance10.8%
- Airbags10.8%
- Transmission10.8%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
PASSENGER FRONT BRAKE IS LOCKING UP WHILE VEHICLE IS IN MOTION. HAS CAUSED NUMEROUS BRAKE PAD REPLACEMENTS AND CALIPER AND ROTOR REPLACEMENT. HAS CAUSE SMALL FIRE.
NO WARNING LIGHTS ON THE DASH, BUT UPON BREAKING AT SLOW SPEED THE PEDAL EITHER PUSHES BACK OR THE BRAKES SLOW THE VEHICLE AT A FRIGHTENINGLY SLOW PACE, ALL WHILE THE ABS SYSTEM IS ON AS IF SLIDING ON ICE, BUT IT WAS AND IS DRY PAVEMENT. THIS HAPPENS 95 -100% OF EVERY BRAKING ATTEMPT. I HAVE TAKEN IT TO A LOCAL MECHANIC HE COULDN'T FIGURE OUT WHAT TO FIX SINCE THE COMPUTER CODES WERE BOUNCING ALL OVER THE PLACE. I SEE THIS IS A PROBLEM AFTER I HAVE DONE RESEARCH ON THE WEB. I PULLED THE MAIN ABS 60 FUSE UNDER THE HOOD TO TURN OFF THE SYSTEM. THIS CAUSES THE BREAK WARNING FAILURE LIGHT TO COME ON BUT I CAN AT LEAST STOP THE VEHICLE. THIS IS A FAILURE ON A SAFETY SYSTEM (ABS) THAT ACTUALLY CAUSES A SERIOUS SAFETY ISSUE...AS EACH STOP IS A POTENTIAL CRASH.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
WHETHER IT'S IDLING OR DRIVING SHUTS OFF I REPLACED THE FUEL PUMP AND THE WIRING HARNESSES THAT COME WITH THE FUEL PUMP AND STILL NO AVAIL IT'S CAUSED A LOT OF TIME OFF OF WORK AND A LOT OF HEADACHE I WORK FOR A REPUTABLE DEALERSHIP I WORKED ON VEHICLES FOR OVER 40 YEARS
WHILE REPLACING THE RUSTED BRAKE LINES ON MY SUBURBAN (SEE TRACKING NUMBER 11066863), I NOTICED THE FUEL LINES GOING TO THE FUEL FILTER WERE ALSO TERRIBLY RUSTED. IT APPEARS THE RUST EMANATES FROM THE PLASTIC CLAMP THAT SECURES THE FUEL LINE TO THE FRAME. THE TUBE NUT THAT GOES INTO THE FILTER APPEARS TO BE FROZEN WITH RUST. SALT AND DIRT ARE TRAPPED IN THE PLASTIC CLAMP AND NUT, WHICH IS IMPOSSIBLE TO WASH OUT. THE FUEL LINES ON TOP OF THE FUEL TANK ARE LIKELY TO BE RUSTED, TOO.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
WHETHER IT'S IDLING OR DRIVING SHUTS OFF I REPLACED THE FUEL PUMP AND THE WIRING HARNESSES THAT COME WITH THE FUEL PUMP AND STILL NO AVAIL IT'S CAUSED A LOT OF TIME OFF OF WORK AND A LOT OF HEADACHE I WORK FOR A REPUTABLE DEALERSHIP I WORKED ON VEHICLES FOR OVER 40 YEARS
ON TWO SEPARATE OCCASIONS, MY FAMILY AND I WERE COMING HOME FROM TWO DIFFERENT TRIPS. THE FIRST TRIP WAS TO NEW ORLEANS FROM SOUTH TEXAS. ON OUR WAY HOME, WHILE DRIVING ON THE EXPRESSWAY, OUR SUBURBAN SUDDENLY TURNED OFF. WE WERE DRIVING ABOUT 70 MPH. THE DRIVER IMMEDIATELY PUT THE VEHICLE IN NEUTRAL AND STARTED THE VEHICLE AGAIN. IT TURNED ON. WE PULLED OVER TO A RESTING AREA AND OPENED THE HOOD, BUT WE WERE UNABLE TO DETERMINE WHAT CAUSED THE MALFUNCTION. IT HAPPENED ONCE MORE WHEN WE GOT HOME. THIS TRIP WAS DURING THE WEEK OF JULY 20TH, 2015. THIS PAST WEEKEND (MARCH 12-14, 2016), WE DROVE UP TO SAN ANTONIO FROM SOUTH TEXAS. WHILE WE WERE IN SAN ANTONIO ON THE EXPRESSWAY, THE VEHICLE TURNED OFF AGAIN. AGAIN, THE DRIVER PUT THE VEHICLE IN NEUTRAL AND TURNED ON THE VEHICLE AGAIN. WE WERE ABLE TO SAFELY PULL OVER AND CHECK THE VEHICLE. AGAIN, WE WERE UNABLE TO DETERMINE WHAT WAS CAUSING THE MALFUNCTION. I HAD RESEARCHED THIS PROBLEM ONLINE AND HAVE READ THAT THIS HAS HAPPENED TO SEVERAL PEOPLE WHO OWN A 2002 CHEVROLET SUBURBAN.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
HAVE 2002 CHEVROLET SUBURBAN 1500 4WD 5.3 ENGINE A/T. WAS DRIVING 45 MPH WHEN VEHICLE SUDDENLY STALLED OUT & LOST ALL STEERING/BRAKES. 131,589 MILES ON ODOMETER AT TIME. MANAGED TO COAST VEHICLE ONTO SHOULDER, WAITED 2 MINUTES, STARTED VEHICLE AGAIN, PULLED OUT INTO BUSY TRAFFIC JUST TO MAKE IT 2 BLOCKS BEFORE STALL OUT AGAIN. REPEATED THIS PROCESS SEVERAL MORE TIMES BEFORE I FOUND A GAS STATION. SUSPECTING WATER IN GAS, ADDED 1 BOTTLE OF GAS LINE ANTI-FREEZE. DROVE REST OF WAY HOME WITHOUT INCIDENT. REPLACED FUEL FILTER, PCV VALVE, AIR FILTER, SPARK PLUGS, AND CLEANED THROTTLE BODY JUST TO HAVE STALL OUT THE VERY NEXT DAY. NO CODES ARE DISPLAYED IN MESSAGE CENTER IN DASH BOARD. STALLS OUT RANDOMLY WITHOUT A PATTERN. WAIT 1-2 MINUTES THEN WILL START AGAIN. *TR
I HAD JUST PULLED AWAY FROM MY HOME ( APPROXIMATELY GOING 5 MPH) AND MY STEERING WHEELED LOCKED TO THE RIGHT AND I SIDE SWIPED 2 PARKED VEHICLES. I HAD BOTH HANDS ON THE WHEEL, WAS SEAT BELTED, NOT ON MY CELL PHONE NOR WAS I TEXTING...MY FULL ATTENTION WAS ON DRIVING AND I HAD NO CONTROL OVER THE STEERING FOR A FEW SECONDS. I CHECKED THE POWER STEERING FLUID AND BELTS FOR ANY SIGNS OF LEAKS OR WEAR, BUT THERE WERE NO OBVIOUS SIGNS OF A MALFUNCTION. MY GREAT CONCERN IS , WILL THIS HAPPEN AGAIN...WHY DID IT HAPPEN AND IF THOSE PEOPLE WERE GETTING INTO THEIR CARS...I MOST PROBABLY WOULD HAVE KILLED THEM! *TR
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
PAINT ON THE ROOF AND HOOD STARTED TO FADE. *TR
2000 CHEVY SUBURBAN REAR GLASS HATCH HINGE ON PASSENGERS SIDE SEPARATED FROM THE GLASS, I HAVE READ ABOUT 50+ OF THESE FROM 2000-2005 MODELS AND GM SAYS NO ONE HAS COMPLAINED. THEY WANT YOU TO BUY A NEW ONE FOR $800.00. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
TIRE SIZE P265/70R17DOT4BT6DYWR THE FOLLOWING NUMBERS SET OF 3 0611 ODD TIRE1711 THE OTHER ODD NUMBER 1711. PURCHASED TIRES IN 2012 ONLY 24000 MILES NOW THEY ARE CRACKED FOUND OUT THESE TIRES WERE MANUFACTURED IN 2011.I DRIVE TO THE AROLINAS AT THE MINIMUM OF ONCE A YEAR AND I DON'T APPRECIATE DRIVING THE MOUNTAINS WITH DEFECTIVE TIRES. NOW GOODYEAR WANTS ME TO TAKE TIRES OFF AND SEND BACK TO THEM BUT IN THE MEAN TIME I HAVE TO PURCHASE ANOTHER AT MY COST. THESE TIRE WERE PURCHASED IN HOLLY SPRINGS NORTH CAROLINA,TIRES WERE MANUFACTURES IN FAYETTEVILLE N.C. WOULD APPRECIATE ANY HELP YOU CAN OFFER. *TR
MICHELIN TIRES SIZE 265/70/15 ARE CRACKING ON THE SIDE WALL AREA ALSO TREAD IS COMING OFF TIRES,I DID PURCHASED THE TIRES FROM COSTCO FIVE YEARS AGO ,BUT THE TIRES HAVE LESS THAN FORTY THOUSAND MILES ON THEM,COSTCO REFUSED TO ROTATE OR WORK ON THEM,THE TIRES ORIGINAL WARRANTY WAS FOR SIXTY FIVE THOUSAND I DON'T THINK THE TIRES ARE SAFE TO DRIVE ANY MORE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
I HAVE AJ 2002 CHEVY SUBURBAN W/144K MILES ON IT. THE FUEL PUMP WAS REPLACED WHILE STILL UNDER WARRANTY BECAUSE IF THE FUEL LEVEL GOT TOO LOW IT WOULD NOT START. IN THE LAST 3 MONTHS HAVE HAD THE INTERMITTENT SHUT OFF PROBLEM LISTED ON OTHER COMPLAINTS. I HAVE HAD IT DO IT ON ROUGH ROADS AND INTERSTATE HIGHWAYS. SAME THING, ENGINE STOPS, WAIT 3-5 MINUTES ENGINE STARTS, SEEMS LESS PREVALENT WHEN TANK IS FULL. DEALERSHIP SAYS CHEVY SEES NO OVERALL PROBLEM WITH IT, MY MECHANIC TELLS ME A NEW FUEL PUMP IS NOT TOO EXPENSIVE BUT THE REAL COST IS THE LABOR TO TAKE THE FUEL TAKE OFF AND REPLACE IT. TOTAL $900-1100, THAT IS OUTRAGEOUS ESPECIALLY FOR A PROBLEM GM KNOWS IT HAS. *TR
CLANKING IN STEERING WHEEL / COLUMN. TOOK TO DEALERSHIP, WAS TOLD EVERYTHING WAS FINE JUST HOW 2002 SUBURBANS RUN. NOT HAPPY WITH ANSWER, TOOK IT BACK AGAIN, INTERMEDIATE SHAFT WAS REPLACED. 6 MONTHS LATER, SAME THING, AGAIN INTERMEDIATE SHAFT WAS REPLACED. GUESS WHAT, MAKING APPOINTMENT TO GO BACK BECAUSE OF SAME PROBLEM IN STEERING, WITH CLANKING AND VIBRATION, CAN HEAR IT AND FEEL MOSTLY WITH ANY TURN OF THE WHEEL....BET IT WILL ONCE AGAIN BE AN INTERMEDIATE SHAFT REPLACEMENT AND 3 DAYS WITH OUT MY VEHICLE! *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
2002 SUBURBAN JUST STOPS WHILE DRIVING, NO WARNING NO LIGHTS ON THE DASH OR NOTHING IT JUST STOPS. AT DIFFERENT SPEEDS. CHANGED INJECTORS FUEL FILTER PUMP AND STILL THE SAME PROBLEM EVEN CHANGED THE FLEX FUEL SENSOR. SOME ONE WILL DIE BECAUSE OF THIS IN THE FUTURE IF THEY HAVEN'T DONE SO YET. I HAVE RESEARCHED THIS ON THE INTERNET AND A LARGE NUMBER OF PEOPLE ARE HAVING THE SAME PROBLEM. MAYBE ITS A COMMUTER PROBLEM OR SOMETHING ELSE BUT IT NEEDS TO BE LOOKED AT SOON. THANK YOU *TR
NORMAL OPERATION ABS CYCLING WHEN INCHING TO A STOP,ON HWY OPERATION ABS CYCLES EVEN WHEN BRAKING AND THERE ARE NO ADVERSE CONDITIONS PROBLEM IS SPORADIC AT BEST FOR CONSEQUENCES IT HAS NOT BUT COULD LEAD TO ACCIDENT. HAD BEEN TAKEN TO DEALER FOR RECALL, SENSORS FOR ABS WERE REPLACED. PROBLEM IS STILL PRESENT.*CW
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. HE STATED THAT THE SIDE VIEW MIRROR IS PERFECTLY IN TACT FROM THE OUTSIDE; HOWEVER, FROM THE INSIDE IT WAS SMEARED AND DISPLAYED DOUBLE VISION. THE DEALER STATED THAT THEY COULD DIAGNOSE THE FAILURE AT THE OWNERS EXPENSE WITH AN ESTIMATE OF $100.00. THE DEALER ALSO STATED THAT IF THE MIRROR NEEDED TO BE REPLACED THE OWNER WOULD BE RESPONSIBLE FOR PAYING $300. THE MIRROR HAS BEEN DISTORTED FOR A FEW MONTHS. THE FAILURE AND CURRENT MILEAGES WERE 65,000. UPDATED 05/15/09 *BF UPDATED 05/18/09. *JB
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE DRIVING 40 MPH, A ROCK CRASHED INTO HER WINDSHIELD. AS A RESULT, THE WINDSHIELD CRACKED AND PRODUCED PIECES OF GLASS ON THE FRONT SEATS AND DASHBOARD. THE CONTACT FELT THAT THE WINDSHIELD SHOULD NOT HAVE PRODUCES GLASS PIECES. AS OF MAY 6, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
HAVE 2002 CHEVROLET SUBURBAN 1500 4WD 5.3 ENGINE A/T. WAS DRIVING 45 MPH WHEN VEHICLE SUDDENLY STALLED OUT & LOST ALL STEERING/BRAKES. 131,589 MILES ON ODOMETER AT TIME. MANAGED TO COAST VEHICLE ONTO SHOULDER, WAITED 2 MINUTES, STARTED VEHICLE AGAIN, PULLED OUT INTO BUSY TRAFFIC JUST TO MAKE IT 2 BLOCKS BEFORE STALL OUT AGAIN. REPEATED THIS PROCESS SEVERAL MORE TIMES BEFORE I FOUND A GAS STATION. SUSPECTING WATER IN GAS, ADDED 1 BOTTLE OF GAS LINE ANTI-FREEZE. DROVE REST OF WAY HOME WITHOUT INCIDENT. REPLACED FUEL FILTER, PCV VALVE, AIR FILTER, SPARK PLUGS, AND CLEANED THROTTLE BODY JUST TO HAVE STALL OUT THE VERY NEXT DAY. NO CODES ARE DISPLAYED IN MESSAGE CENTER IN DASH BOARD. STALLS OUT RANDOMLY WITHOUT A PATTERN. WAIT 1-2 MINUTES THEN WILL START AGAIN. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
LOW DIM HEADLIGHT SHUT OFF WHEN DRIVING DOWN THE ROAD, SOMETIME IT WILL COME BACK ON AND IT WON'T COME ON AT ALL, BUT CAN HIT THE FUSE BOX UNDER HOOD IT WILL COME BACK ON, NOW IT DON'T WORK AT ALL, HAVE TO RIDE WITH THE BRIGHT LIGHT ON. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
TRAVELING ON HWY 35 IN DALLAS TEXAS AND MESSAGE APPEARED ON INSTRUMENT CLUSTER "REDUCED POWER MODE". VEHICLE SPEED DROPPED TO 20 MPH (POSTED SPEED WAS 70 MPH). HAD TO HAVE VEHICLE TOWED TO DEALERSHIP AND A FIX HAS NOT BEEN DETERMINED. THE DEALER SO FAR HAS CHARGED ME $900 AND IT DID NOT FIX IT.THIS SAME PROBLEMS BEEN POSTED ON GM FORUMS, GM TRUCK FORUMS WITH THESE SAME RESULTS. THERE ARE HUNDREDS OR MAYBE THOUSANDS OF COMPLAINTS FOR THIS ISSUE. IT IS VERY UNSAFE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
I WAS INVOLVED IN A FRONT-IMPACT MOTOR-VEHICLE ACCIDENT IN MY 2002 CHEVROLET SUBURBAN. I WAS TRAVELING APPROXIMATELY 35 MPH WHEN THE IMPACT OCCURRED. THE ENTIRE FRONT END OF MY VEHICLE WAS CRUSHED AND NONE OF MY AIRBAGS DEPLOYED. I SUFFERED NECK AND BACK INJURY ("CERVICAL STRAIN" - WHIPLASH) AND INJURY TO BOTH KNEES (WHICH HIT THE DASH BOARD UNDER THE STEERING WHEEL). MY VEHICLE IS "TOTALED", SO NO REPAIR IS POSSIBLE TO REMEDY THE DAMAGE TO MY VEHICLE. WE HAVE A CLAIM FILED WITH CHEVROLET AND ARE WAITING TO HEAR BACK FROM THEM. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
I HAVE A 2002 SUBURBAN THAT SINCE I PURCHASED IT IN 2002 I HAVE BEEN COMPLAINING ABOUT THE TRANSMISSION NOT SHIFTING RIGHT. EVERY TIME I BROUGHT IT IN IT WOULD BE IN THE DEALERSHIP FOR LESS THAN A DAY AND I WOULD BE TOLD THAT EVERYTHING IS OKAY. NOW MY WARRANTY IS UP AND MY TRANSMISSION IS BROKE. I HAVE NO REVERSE, AND IT DOES NOT WANT TO DOWN SHIFT ON ANY FORWARD GEAR. I CALLED A TRANS SHOP IN MY AREA AND THEY STATED THAT WITH CHEVY SUBURBANS OF MY YEAR (GIVE AND TAKE 3YEARS BOTH WAYS) THERE IS A VERY COMMON PROBLEM WITH THE SEAL IN THE TRANS THAT IT WEARS TOO SOON AND TRANS OIL LEAKS WHILE DRIVING DOWN THE ROAD - THE OWNER DOES NOT EVEN NOTICE IT - BECAUSE IT GETS BLOWN AWAY WHILE DRIVING. THIS TO ME SEEMS LIKE SOMETHING THAT SHOULD BE FIXED BY THE MANUFACTURER. THE FACT THAT WHEN I CALLED THE TRANS SHOP (ATOMIC TRANSMISSIONS) THEY NEW RIGHT AWAY WHAT HAPPENED. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .