2004 Chevrolet Suburban 2500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Chevrolet Suburban 2500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical730.4%
- Brakes626.1%
- Interior & seats313.0%
- Steering28.7%
- Engine28.7%
- Fuel system14.3%
- Body & structure14.3%
- Airbags14.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
SPEEDOMETER QUIT WORKING CORRECTLY IT DOES NOT GO BELOW 42 MPH AND SOMETIMES WILL NOT GO BELOW 90 MPH. *TR
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT THE CLUSTER IN THE VEHICLE WAS FAULTY AND THE INSTRUMENT PANEL FAILED. AS A RESULT, THE CONTACT DOES NOT KNOW HOW FAST SHE IS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR, WHICH WOULD COST BETWEEN $500-$600. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED ON THE VEHICLE AND WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
BRAKE LINES BETWEEN THE AREA OF THE BRAKE FLUID RESERVOIR AND ABS MODULATOR HEAVILY CORRODED. ONE OR MORE LINES FAILED ON 7/10/2016 REQUIRING VEHICLE TOW. VEHICLE WAS OPERATIONAL ASIDE FROM THE FAILURE OF BRAKING SYSTEM. WHEN DEPRESSED, VEHICLE BRAKE PEDDLE HAD LITTLE RESISTANCE AND TRAVELED COMPLETELY TO FLOOR PANEL UNDER NORMAL PRESSURE FROM FOOT. THE INCIDENT/FAILURE OCCURRED DURING NORMAL TRAVEL AND DURING AN ATTEMPTED STOP AT RED LIGHT. BRAKE SYSTEM FAILURE PREVENTED A SAFE STOP AND THE VEHICLE CONTINUED THROUGH THE INTERSECTION RUNNING A RED LIGHT. FORTUNATELY, THE INTERSECTION WAS CLEAR AND NO ACCIDENT OCCURRED. THE VEHICLE WAS PARKED IMMEDIATELY AFTERWARDS AND A TOW VEHICLE CALLED. THE VEHICLE IS CURRENTLY PARKED UNTIL REPAIRS CAN BE APPLIED. TOWING EXPENSE- 125.00 PARTS EXPENSE- 85.00 (REPLACING ALL AFFECTED LINES, FRONT BRAKING SYSTEM.) LABOR- 100.00 APPROX.
WHILE VEHICLE WAS STATIONARY AT IDLE I NOTED EXCESSIVE BRAKE PEDAL TRAVEL AFTER PLACING MY RIGHT FOOT ON THE BRAKE. THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR BOARD AND WAS VERY SLOW IN RETURN. I SHUT THE VEHICLE OFF AND VISUALLY CHECKED THE MASTER CYLINDER AND CONNECTIONS. I NOTED THE MASTER CYLINDER BRAKE FLUID RESERVOIR WAS NOT COMPLETELY AT THE FULL MARK. I CONTINUED TO OBSERVE THE HYDRAULIC CONNECTIONS AND FOUND NO ACTIVE LEAK AND NO FLUID ON THE GROUND BENEATH THE VEHICLE. I DROVE THE VEHICLE TO A REPAIR SHOP IN TOWN (OUT OF STATE VISIT) ADVISING THE SHOP OWNER OF THE PROBLEM INVOLVING BRAKE TRAVEL. A MECHANIC DETERMINED THE BRAKE LINES ON MY VEHICLE WERE ROUTED ALONG THE VEHICLE FRAME, MADE OF STEEL, AND UNPROTECTED RESULTING IN CORROSION, HOLES, AND ACTIVE LEAKS. TWO OF THE LINES WERE REPAIRED AND NOW THE REMAINING TWO LINES REQUIRE REPAIR. I OBSERVED AND NOTED CORROSION OF THE BRAKE LINE DISTRIBUTION SYSTEM ALONG THE VEHICLE FRAME RUNNING TO THE REAR OF THE VEHICLE AND CROSSING OVER THE RIGHT SIDE. I BELIEVE THE BRAKE LINE CORRODED AND FAILED IMMEDIATELY BEHIND THE DRIVER'S SIDE LOCATED IMMEDIATELY NEXT TO THE VEHICLE IDENTIFICATION TAG. THIS LOCATION WAS OBSCURED FROM VIEW BECAUSE A PLASTIC WIRING HARNESS IS ROUTED BETWEEN THE BRAKE LINES AND EXTERIOR OF THE FRAME. I BELIEVE THE PLACEMENT OF THE PLASTIC CONDUIT CONCEALS VISION / INSPECTION OF CORRODING BRAKE LINES. I BELIEVE UNPROTECTED STEEL BRAKE LINES ARE SUBJECT TO PHYSICAL ABRASION AND MOISTURE BETWEEN THE UNPROTECTED BRAKE LINE AND THE VEHICLE FRAME RESULTING IN BRAKE LINE FATIGUE AND WATER BASED CORROSION RESULTING IN HOLES AND FAILURE OF THE HYDRAULIC BRAKE SYSTEM. I NEVER OBSERVED THE OPERATION OF THE "BRAKE" ICON LOCATED ON THE VEHICLE MESSAGE PANEL. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
TRUNK WILL NOT OPEN. LOCKS AUTOMATICALLY WHILE DRIVING THEN WILL NOT UNLOCK. THERE IS NO MANUAL WAY TO OPEN THE TRUNK, HENCE NO ESCAPE IN THE EVENT OF AN ACCIDENT. *TR
A SHORT IN THE WIRING THAT POWERS THE HEATED SEATS AND POWER DRIVERS SEAT. CONNECTOR IS BURNED AND MELTED. AS A RESULT OF THE SHORT, MY BATTERY HAS BEEN DRAINED TWICE. LUCKILY THIS WAS FOUND BEFORE A FIRE OR SERIOUS INJURY. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
2004 CHEVY SUBURBAN 2500 SERIES WITH QUADRASTEER. THE REAR WHEEL STEERING FAULTS APPROXIMATELY EVERY 5 MILES, OFTEN WHEN EXITING A TURN. THIS CAN LEAVE THE REAR WHEELS FULL LEFT (OR RIGHT) IF THE TURN WAS TIGHT CAUSING THE VEHICLE TO CRAB DOWN THE ROAD SIDEWAYS. IF THE ROAD IS NOT WIDE AND THE DRIVER IS NOT EXTREMELY AWARE A SIDESWIPE ACCIDENT COULD EASILY OCCUR. THE REAR WHEELS SLOWLY SELF CENTER AFTER 10 TO 15 SECONDS. VEHICLE HAS BEEN BACK TO THE DEALER MANY TIMES. THEY EITHER SAY THEY HAVE REPLACED A SENSOR, TIGHTENED A LOOSE CONNECTION, OR NO PROBLEM FOUND. SOMETIMES IT WILL BE OK FOR 20 MILES OR SO BUT THE PROBLEM ALWAYS RECURS. UNABLE TO GET IT FIXED. *TR
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH, THE POWER ASSIST STEERING AND THE POWER ASSIST BRAKES FAILED SIMULTANEOUSLY, CAUSING A LOSS OF VEHICLE CONTROL. THE VEHICLE WAS TOWED TO A SERVICE DEALER WHO DETERMINED THE POWER STEERING PUMP AND BOOSTER HAD FAILED, ALONG WITH THE BOOSTER THAT LED TO THE POWER ASSIST BRAKE SYSTEM.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
THE REAR EXHAUST MANIFOLD BOLTS ON BOTH THE DRIVER'S SIDE AND PASSENGER SIDE ARE BROKE AND NOW THE VEHICLE HAS AN EXHAUST LEAK. *TR
REAR HEATER HOSE RUBBING ON THE FRAME OF VEHICLE CAUSED A FAILURE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
FUEL RUNNING OUT TOP OF GAS TANK AFTER FUELING
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
TRUNK WILL NOT OPEN. LOCKS AUTOMATICALLY WHILE DRIVING THEN WILL NOT UNLOCK. THERE IS NO MANUAL WAY TO OPEN THE TRUNK, HENCE NO ESCAPE IN THE EVENT OF AN ACCIDENT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. THE CONTACT'S HUSBAND WAS INVOLVED IN A FRONTAL CRASH. WHILE DRIVING 40 MPH, A DEER JUMPED IN FRONT OF THE VEHICLE AND DROVE INTO A DITCH. THE FRONT END WAS COMPLETELY DAMAGED. THE INSURANCE COMPANY CLAIMED THAT THE VEHICLE WAS DESTROYED. THE AIR BAGS FAILED TO DEPLOY. THE CURRENT AND FAILURE MILEAGES WERE 150,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .