2017 Chrysler Pacifica Plug-In Hybrid Other / unspecified Problems

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.

NHTSA ID

11615657

Incident

Jul 24, 2024

Mileage

77,000 mi

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 75 MPH, the check engine warning light was illuminated, and there was a burning odor coming from the A/C vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,849.

NHTSA ID

11501537

Incident

Dec 15, 2022

Mileage

68,849 mi

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 MPH, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started up for several minutes but then stalled. The vehicle was towed to the dealer and the contact was informed that the vehicle needed to be charged for a full day, but no failure was found. The mechanic at the dealer had experienced the vehicle unintendedly accelerating. The dealer stated that the failure would be reported to the manufacturer. The manufacturer was contacted but stated that there was no record of the failure. The failure mileage was 39,947.

NHTSA ID

11495433

Incident

Nov 2, 2022

Mileage

39,947 mi

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11485879

Incident

Mar 1, 2022

The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ID

11478742

Incident

Feb 11, 2022

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11478164

Incident

Apr 21, 2022

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11476166

Incident

Jul 27, 2022

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 MPH, the vehicle stalled. The contact stated that the charging malfunction warning light was illuminated. The contact rested the vehicle for approximately 1 1/2 - 2 hours before being able to restart the vehicle. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

NHTSA ID

11473401

Incident

Feb 11, 2022

Mileage

78,000 mi

The contact owns a 2017 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11471138

Incident

Feb 1, 2022

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

NHTSA ID

11469522

Incident

Jun 6, 2022

Mileage

62,000 mi

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated the Van will not charge.

NHTSA ID

11464925

Incident

May 1, 2022

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11464765

Incident

Feb 28, 2022

The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

NHTSA ID

11458999

Incident

Feb 14, 2022

Mileage

98,000 mi

The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had also been notified of the recall and confirmed the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11458864

Incident

Feb 1, 2022

The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact called the local dealer and Jacksonville Chrysler Dodge Jeep Ram Arlington (9600 Atlantic Blvd, Jacksonville, FL 32225) and both confirmed that the part to do the recall repair was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11457768

Incident

Feb 22, 2022

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11456787

Incident

Mar 15, 2022

The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11456624

Incident

Feb 28, 2022

The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer had been notified contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed her that they could not offer her a loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer is unable to drive the vehicle due to mechanical failure. Car cannot be parked in the carport or near a tree because car can catch fire when off.

NHTSA ID

11454682

Incident

Feb 28, 2022

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V371000 (HYBRID PROPULSION SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED 800-853-1403, WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11020036

Incident

Jan 7, 2017