2018 Chrysler Pacifica Other / unspecified Problems

My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Policy' adjustment because this is a known dangerous failure.

NHTSA ID

11732649

Incident

Apr 20, 2026

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V886000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.

NHTSA ID

11657227

Incident

Apr 28, 2024

Mileage

80,000 mi

The straps on my Nuna Rava come loose when pulled at the shoulder. I have contacted Nuna multiple times about this and they refuse to replace or refund my car seat. They told me to discontinue use as the seat is not safe, which I have done, but I had to purchase a new car seat from another company so that I would have a safe seat for my child.

NHTSA ID

11647620

Incident

Feb 9, 2025

While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.

NHTSA ID

11619720

Incident

Sep 5, 2023

Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel

NHTSA ID

11618389

Incident

Jan 8, 2020

The contact owns a 2018 Chrysler Pacifica. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled. The contact stated there were no warning lights illuminated. The contact related to the failure NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the VIN was not included. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

NHTSA ID

11539368

Incident

Aug 8, 2023

Mileage

50,000 mi

The contact owns a 2018 Chrysler Pacifica. The contact stated that the Back Over Prevention screen image remained on the display screen for approximately 30 seconds after shifting the vehicle out of reverse(R). The contact stated that the image distracted him while driving. The contact had taken the vehicle to the dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 19V886000 (Back Over Prevention, Equipment) however, the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,000.

NHTSA ID

11471141

Incident

Jan 1, 2022

Mileage

96,000 mi

The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and offered to pay for a rental. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. It is now going on 4 months since consumer received the recall notice and there is still no fix for this car.

NHTSA ID

11459134

Incident

Feb 27, 2022

The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V886000 (Back Over Prevention, Equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.

NHTSA ID

11423921

Incident

Aug 12, 2019

Mileage

800 mi

I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS

NHTSA ID

11277493

Incident

Oct 18, 2019

Mileage

11,000 mi

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V348000 (ELECTRICAL SYSTEM) AND 18V395000 (ELECTRICAL SYSTEM, EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (877) 677-5782) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11210564

Incident

Jun 14, 2018

LOOSE FEELING IN FRONT END WHILE DRIVING THE CAR AND GOING OVER BUMPS IN THE ROAD,HAD VEHICLE SERVICED 4 TIMES BY 2 SERVICE PLACES,THE NOISE STILL EXISTS AND I AM CONCERNED SOMETHING WILL HAPPEN DRIVING MY CAR SO I HAVE RENTED A VEHICLE A FEW TIMES TO MAKE SURE OF MINE AND MY FAMILY'S SAFETY,THIS ISSUE HAS BEEN GOING ON FOR 2 TO 3 MONTHS NOW AND EVERY TECHNICIAN CAN'T SEEM TO DUPLICATE THE NOISE THAT WE FEEL WHEN GOING OVER BUMPS,IT ALMOST FEELS LIKE SOMETHING IS BOBBLING AROUND UNDER THE CAR,THIS ISSUE ALSO AFFECTS THE STEERING WHEN MAKING A LEFT TURN AND IT MAKES SOME SORT OF RUBBING OR KNOCKING NOISE,THIS HAS BEEN SO FRUSTRATING AND I AM CONCERNED THAT SOMETHING WILL HAPPEN IF I DON'T GET THIS CAR FIXED,I HOPE SOMEONE OUT THERE CAN HELP ME,[XXX] 4/13/19,THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11195997

Incident

Apr 9, 2019

Mileage

6,118 mi

WHEEL WELLS FILL UP WITH SNOW AND ICE BUILDS UP. THE TIRES HAVE NO ROOM TO WORK. THEY SPIN BUT DON'T GO ANYWHERE. YOU CAN HAVE YOUR PEDAL TO THE GROUND, AND THE TIRES ARE NOT ABLE TO PROPEL FORWARD B/C OF THE EXTREME SNOW/ICE BUILD UP IN THE WHEEL WELLS. IT IS EXTREMELY DANGEROUS B/C IT CAN HAPPEN AS YOU ARE STOPPED AT A LIGHT. ONCE THE LIGHT TURNS GREEN, YOU ARE UNABLE TO GO B/C THE TIRES JUST KEEP SPINNING. THE ONLY WAY TO GET YOUR CAR MOVING AGAIN IS HOPE THAT SOME OF THE SNOW BREAKS LOOSE OR YOU HAVE TO MANUALLY REMOVE THE BUILD UP THAT IS AROUND, BEHIND AND ON THE TIRES!!! I HAVE TO DO THIS DAILY WHEN THERE IS SNOW ON THE GROUND. IT DOES NOT EVEN HAVE TO BE A LOT OF SNOW ON THE GROUND FOR THE WHEEL WELLS TO BE EFFECTED. IT IS VERY VERY DANGEROUS!!! IT SEEMS LIKE YOU ARE STUCK IN A 2 FOOT PILE OF SNOW BUT IN REALITY YOU ARE NOT. PLEASE PLEASE HELP ME WITH THIS! I HAVE THIS LEASE FOR OVER 2 MORE YEARS AND I AM AFRAID TO DRIVE IT IN THE WINTER WHEN WE HAVE SNOW. THE SNOW/ICE WILL BUILD UP AND STAY IN THERE SO BADLY THAT IT CAUSES THE WHOLE CAR TO SHAKE. I DROVE IT TO THE DEALERSHIP THE FIRST TIME IT HAPPENED B/C I THOUGHT MY TIRES WERE GOING TO FALL OFF. I HAD NO IDEA WHAT WAS CAUSING IT UNTIL THE SERVICE MAN SAID THEY HAVE SEEN THIS BEFORE WITH PACIFICAS. HE CLEANED OUT ALL OF THE WHEEL WELLS AND THEN IT WAS FINE. UNTIL THE NEXT TIME IT GOT FILLED UP!!!!!

NHTSA ID

11072158

Incident

Feb 10, 2018

Mileage

1,000 mi

DURING THE VERY FIRST MODEST SNOW FALL OF THE SEASON, I WAS NOT ABLE TO STOP AT INTERSECTIONS WHERE OTHER CARS COULD STOP. AT EVEN EXTREMELY SLOW SPEED, I HAD TROUBLE NEGOTIATING CURVES. I HAD TO DRIVE MUCH SLOWER THAN OTHER CARS AND YET COULDN'T STOP FOR YELLOW LIGHTS WHEN OTHER CARS COULD. I AM LEAVING THE CAR IN MY DRIVEWAY UNTIL I CAN GET SNOW TIRES BECAUSE IT IS TOO DANGEROUS TO DRIVE MY BRAND NEW VAN WITH THE FACTORY EQUIPPED "ALL WEATHER" TIRES. I HAVE DRIVEN LONG DISTANCES IN MUCH WORSE WINTER WEATHER OVER 42 YEARS AND HAVE NEVER FELT SO UNSAFE AS I DID IN THIS VAN WITH THESE TIRES!

NHTSA ID

11054071

Incident

Dec 11, 2017

Mileage

1,000 mi