2018 Chrysler Pacifica

The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017–2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position. Complainants allege that during these events, increased steering effort is required to return the wheel to center. In many cases, this is followed by a sudden reactivation of EPS assistance, which may result in an oversteer condition. This behavior could increase the risk of a crash, especially at higher speeds. ODI has identified multiple VOQs describing similar symptoms. This investigation will assess the frequency, root cause, and potential safety-related consequences of the alleged EPS malfunction. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).  On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown.  An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.  In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008.  The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode.  The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010.  These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010.  The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down.  When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced.  Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010.  To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.

On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by FCA and suppliers. A software remedy designed to improve thermal event detectability by monitoring battery diagnostics is currently being installed on subject vehicles as an interim remedy. As of November 23, 2023, the root cause of the battery failure is unknown. From December 2022 through December 2023, NHTSA has received four consumer complaints (VOQs) alleging vehicle thermal events involving recalled 2017 and 2018 Chrysler Pacifica PHEVs. Additional information collected from complainants confirmed a thermal event originating near or at the HV battery pack after the Recall 22V077 remedy had been applied to the vehicle. Follow up meetings with FCA and suppliers in November and December 2023 to discuss the ongoing root cause investigation and post-recall remedy incidents indicated a recent increase in HV battery thermal events. Furthermore, a review of NHTSA complaint data indicated the post-recall HV battery thermal event complaint rate now exceeds pre-recall levels. The Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to review the effectiveness of the original recall remedy, understand the root cause of the battery fires, investigate additional reports of Pacifica PHEV HV battery fires, and to increase monitoring of the manufacturer root cause investigation. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

The check engine light came on, and the codes indicated a cylinder 5 misfire. We replaced the spark plugs and coils. Codes went away for a short time, a couple of days. Then it was noticed that the coolant was leaking somewhere. Nothing on the ground. The mechanic confirmed that coolant is in cylinder 5 and that a head gasket is leaking. The cost to replace the head gasket is $6500, plus car rental fees of $450/week. The head gasket is on backorder and was supposed to come in on October 30th. There is no word and when and if it will arrive. This is an obvious issue since there are a shortage of head gaskets available! We have all of the other parts except the head gasket.

NHTSA ID

11776712

Incident

Sep 8, 2026

This issues has been ongoing as the vehicle makes a loud clunking noise and the steering wheel shakes and its almost like it jumps while in a slow turn. The vehicle loses power steering while going down the rod and it's like the steering wheel gets stuck at the 11 and 2 position and you have to manually force it to come free then the power steering comes back. during low-speed turns is when you feel the vibrating and clunking. I have checked all of the steering components and the only thing i cannot physically check is the Rack and Pinion. I believe the vehicle is doing two different things as the steering comes back so that is possibly a dead spot in the pinion or the rack gears. or most likely it's a sensor issue like the sensor is being told to not sense or not reading the correct values. either way it is unsafe for this issue as I have almost hit vehicles head on because you have to physically move the steering without any assist in an instant causing an almost over reaction when the power assist kicks back on. THIS IS A VERY DANGEROUS SITUATION I HAVE PUT MY KIDS THROUGH AND NO LONG FEEL SAFE DRIVING THIS VEHICLE. I will be driving my other vehicle until this is resolved.

NHTSA ID

11776635

Incident

Oct 17, 2026

I own a 2018 Chrysler Pacifica Hybrid experiencing intermittent electric power steering problems consistent with NHTSA investigation PE25009. The steering wheel repeatedly sticks near the 11-o'clock position during gradual turns and when returning toward center. This has occurred at highway speeds and requires additional steering force to overcome the resistance. The steering can then release unexpectedly. There are no warning lights or DTC Codes related to this issue. We had a repair shop look at the issue and they suggested performing a wheel alignment. While this helped some at first, the issue has continued to occur and worsened in recent weeks. I have also experienced grinding noises when returning from a left turn, with vibration transmitted primarily through the vehicle floor and body. The condition is intermittent but recurring, and I am concerned about losing predictable steering control, particularly at highway speeds. I am requesting that this condition be investigated in connection with PE25009.

NHTSA ID

11776612

Incident

Jul 1, 2025

Steering wheel binding/sticking under continuous lateral load at 30+ mph on banked right-hand ramps, requiring breakaway force to unstick. It jerks the vehicle and my passengers look at me like I'm crazy. Only does it on right hand turns, left seems fine. No noises. Very scary as I'm afraid that it isn't going to unstick one of these times, or the sudden jerk when it releases is going to cause an accident. It started doing this several weeks ago and happens pretty much every time now. If I make small steering adjustments while going around the right hand bank, it doesn't seem to happen. Only when I hold the wheel at a constant position while traveling around the curve.

NHTSA ID

11776175

Incident

Oct 10, 2026

When turning the wheel slightly (ie. 10 or 1 position), the wheel will lock up and stick requiring additional effort/overcompensation to get turn the wheel back. The issue has become increasingly worse over the past few months, but there was no distinct onset or issue that prompted the first problem.

NHTSA ID

11775283

Incident

Nov 2, 2026

I originally took my car to Reedman toll in 2021 due to frequent issues with the batteries needing to be replaced and the car not starting. At the time I was told it was related to a recall, and they fixed it. However, over the last year I have continued to have various problems with the car. The batteries were replaced numerous times. The check engine light and stop start unavailable light going on randomly. The car also started having electrical issues like the radio would just turn off on its own, or the automatic car doors would not open. The car also started feeling jumpy and shaky upon starting, and when the car is off there is a thumping noise. This thumping noise is still heard when the car has been off and parked for hours. The car will be off and I will get in it and hear the thumping before the car starts. Over the summer the problems became more frequent, and on August 31st it would not start, and I had to have it towed to Reedman. Reedman said my started was bad and also the fuse box shorted. They had my car for 10 days, and during this time I paid $500 out of pocket for a rental. I paid $2000 to Reedman for these repairs. I got the car back, and immediately (same day) experienced the exact same problems, and then my car would not start again. When I did get it started I kept getting warnings that the engine might overheat. I got it back to Reedman and they then said it was a bad alternator and some wires were bad as well. They had my car for 2 months. I picked it up 9/30/26 and within less than 6 hours the check engine light and start stop unavailable light came on. The car started feeling jumpy again upon starting, and the thumping noise returned. This car was purchased brand new in 2018 and only has about 51,000 miles on it. I do not understand why this is all happening to a car that has such low mileage. My 2014 Nissan has never had a single problem.

NHTSA ID

11775135

Incident

Aug 31, 2026

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving uphill, the vehicle was shaking uncontrollably. Additionally, the Auto START/STOP feature intermittently failed to restart the engine while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where a diagnostic test indicated that the passenger’s side CV axle camshaft was defective. Upon investigation, the contact discovered NHTSA Campaign Number: 18V493000 (POWER TRAIN) and 18V492000 (POWER TRAIN); and associated the failure with the recalls. The dealer was notified of the failure and later informed the contact that the vehicle was not included in the recalls. The contact stated that the check engine warning light was illuminated. The failure mileage was approximately 170,000.

NHTSA ID

11775067

Incident

Oct 13, 2026

Mileage

170,000 mi

While driving, the vehicle experiences a sudden and intermittent "catching" or sticking sensation in the steering wheel. This issue happens exclusively when initiating a slight turn to the left, specifically around the 11 o'clock steering wheel position. There is no noise (no clunking, clicking, or grinding) associated with the failure. When the steering wheel "catches," it requires additional physical force to pull the wheel past the sticking point. Once it breaks free, the electric power steering suddenly engages with a sharp jolt, which causes the vehicle to momentarily jerk or oversteer.

NHTSA ID

11774947

Incident

Oct 28, 2026

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

HOSE AND TUBE - EGR COOLANT

Backup Camera Poor Image Quality Inspection

Calibration Requirements For The Power Sliding Door Module (PSDM).

Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A