2020 Chrysler Pacifica Problems

I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software update to the Battery Pack Control Module (BPCM) under Recall 52D, but their diagnostic scan logged an active high-voltage fault code (DTC P0E15-00 for the battery pack coolant heater) and a stored bypass valve code (DTC P0E7C-00). Despite these active thermal management codes showing up in their system, the technician marked the vehicle as passed and returned it to me. After driving the van home the vehicle completely refused to charge on my very first attempt at home. The dashboard displayed a "Service Battery" warning message, and the charging system has been completely locked out ever since. This is a serious safety concern because the high-voltage battery recall was issued specifically to prevent battery fires and thermal runaway caused by internal cell defects. Returning a hybrid vehicle with an active thermal management failure during a fire-related recall leaves the battery vulnerable to overheating and disables the charging safety systems. The van was returned to [XXX], where it has sat for over a month. Sames initially stated that Stellantis was refusing to cover the battery replacement even though federal law requires safety recall remedies to be completed free of charge regardless of mileage. The charging failure and trouble codes have been confirmed by the dealership under Repair Order #XXX. I have also opened an active corporate case directly with the manufacturer under Stellantis Case #XXX, and Sames has provided a temporary rental vehicle through Enterprise while this is investigated. The van and all of its original high-voltage components are currently in the service bay at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle was initially checked in, the following trouble codes were present: 5 BPCM FAULT CODES P1A21-00, P1D43-00, P1C01-00, P1A2A-00, and P1A29-00. We have completed Recall Y40.” The repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again to be repaired then. The repairs made so far are only software updates, no hardware has been repaired because the dealer said the errors didn’t recur after they reset the system. I have elevated the issue with the dealer and am awaiting a response. I am concerned based on the error codes and technician information that my vehicle is still at risk of catching fire at any time or experiencing another catastrophic loss of power if the faulty hardware is not replaced.

I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle was initially checked in, the following trouble codes were present: 5 BPCM FAULT CODES P1A21-00, P1D43-00, P1C01-00, P1A2A-00, and P1A29-00. We have completed Recall Y40.” The repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again to be repaired then. The repairs made so far are only software updates, no hardware has been repaired because the dealer said the errors didn’t recur after they reset the system. I have elevated the issue with the dealer and am awaiting a response. I am concerned based on the error codes and technician information that my vehicle is still at risk of catching fire at any time or experiencing another catastrophic loss of power if the faulty hardware is not replaced.

Head gasket is cracked causing cylinder 5 to misfire and burned up coolant in the engine causing the engine to overheat while driving and put safety of driver and passengers in danger while vehicle was traveling at high speeds.

On October 7, 2024, my vehicle was serviced at Coastal Chrysler Dodge Jeep Ram for a front-end rubbing/scrubbing noise that increased with speed. The dealer diagnosed both front hub assemblies as failed and replaced both front hub assemblies. I was charged a total of $2184.41 for the repairs, including parts and labor. In less than two years, I again experienced significant front-end noise and safety concerns. On May 19, 2026, because I urgently needed the vehicle and was unable to obtain a timely appointment with the dealership, I took the vehicle to a well-regarded independent repair facility, Koala Automotive Repair LLC. Their findings were extremely concerning. The mechanic documented that: The front wheel bearing was completely worn out. The axle had ripped due to contact with the strut assembly. Bolts on the hub bearing assembly were “very loose” and reportedly “finger loose” The vehicle owner stated that the hubs had recently been replaced by the dealership The independent mechanic further advised that the components replaced in October 2024 should still have been under dealer warranty, and that the second repair involved the same components and directly related failures. I am deeply concerned that: Components replaced by the dealer failed again prematurely; The loose hub bearing assembly bolts may indicate improper installation or insufficient torque procedures during the prior dealer repair; and The subsequent failure created additional damage to the CV axle and related front-end components. This situation caused: Significant unexpected repair expenses: I had to spend a total of $1,932.71 for the second repair. Loss of use of the vehicle. Safety concerns for myself and my passengers. Additiona

The start/stop system fails while car is running. Power not delivered appropriately resulting in check engine light coming on and entire car shaking. Only 62k miles. Started at 58k.

I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known Chrysler issue that removes the ability to control rear entertainment center from front screen leaving the feature unusable with small children in the rear for long periods of time, rear cross traffic warning detection malfunctioning and not making audible alarms or warning with vehicles and pedestrians behind vehicle, loud noises when braking that according to Chrysler TA is potentially the ABS system wanting to engage but didn't, electrical shorts causing intermittent surging of interior lights - slower functioning of sliding doors - shorted out multiple window washer pump systems leading to replacement - lane departure system malfunctioning causing vehicle to drastically steer vehicle towards a curbed center island in which I as the driver had to manipulate the wheel to avoid crashing - passenger slider door at time malfunctions causing the door to repeatedly open and close on it's own and also open on its own while vehicle was underway in reverse - blind spot monitoring system malfunctioning at times to not warn of vehicles in blind spot - vehicle stalled twice with check engine light on but no recorded data in computer of the events ever occurring. All of these issues have been inspected under both factory warranty and extended Mopar warranty with service department stating they could not replicate the error and no further investigation or diagnosing was completed. After "repair attempts" were made the malfunctions reoccurred with another service appointment being needed and more electrical errors happening over time. Per service department there were no DTC or check engine lights for our malfunctions, however years later they finally admitted there had been DTC logs but were ignored and not diagnosed. We feel the safety of our family and public are at great safety risk from the failures.

Backup camera goes in and out and then blue.

I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle was initially checked in, the following trouble codes were present: 5 BPCM FAULT CODES P1A21-00, P1D43-00, P1C01-00, P1A2A-00, and P1A29-00. We have completed Recall Y40.” The repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again to be repaired then. The repairs made so far are only software updates, no hardware has been repaired because the dealer said the errors didn’t recur after they reset the system. I have elevated the issue with the dealer and am awaiting a response. I am concerned based on the error codes and technician information that my vehicle is still at risk of catching fire at any time or experiencing another catastrophic loss of power if the faulty hardware is not replaced.

When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought was related to engine switching from electric to gas power. Dealer checked and performed two software updates. On way home from dealer, same problem occurred on highway. Super dangerous to loose all acceleration or same speed on highway! I got a video of second event as I was a passenger and my husband was driving. But as can see in video the car has a charge so the incident is not related to the switch from electric to gas power. Now we are very concerned whether Chrysler has the means to fix this at all and or whether the dealership will be actually able to identify the issue given the car was literally being driven home from the dealer. Attaching photos but have a full video. First time happened on April 4, 2026. Second on April 16, 2026

Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the seatbelt is unusable. This vehicle is used for family transport so there is no known cause as to why this would have happened. The middle seatbelt stitching is also disintegrating

Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021. Brought it back to them twice where they found "no problem", then I made an additional report here last year after it closed on them an excessive amount of times and I felt helpless. I was forced to move the child who was sitting in the back to front seat after it closed on them multiple times in one ride. A head on collision occurred a few miles down the road with my child in front seat. He was injured more than he should have ever been, due to needing to be moved from the rear of the van. Furious Chrysler did not take my previous complaints more seriously.

On October 7, 2024, my vehicle was serviced at Coastal Chrysler Dodge Jeep Ram for a front-end rubbing/scrubbing noise that increased with speed. The dealer diagnosed both front hub assemblies as failed and replaced both front hub assemblies. I was charged a total of $2184.41 for the repairs, including parts and labor. In less than two years, I again experienced significant front-end noise and safety concerns. On May 19, 2026, because I urgently needed the vehicle and was unable to obtain a timely appointment with the dealership, I took the vehicle to a well-regarded independent repair facility, Koala Automotive Repair LLC. Their findings were extremely concerning. The mechanic documented that: The front wheel bearing was completely worn out. The axle had ripped due to contact with the strut assembly. Bolts on the hub bearing assembly were “very loose” and reportedly “finger loose” The vehicle owner stated that the hubs had recently been replaced by the dealership The independent mechanic further advised that the components replaced in October 2024 should still have been under dealer warranty, and that the second repair involved the same components and directly related failures. I am deeply concerned that: Components replaced by the dealer failed again prematurely; The loose hub bearing assembly bolts may indicate improper installation or insufficient torque procedures during the prior dealer repair; and The subsequent failure created additional damage to the CV axle and related front-end components. This situation caused: Significant unexpected repair expenses: I had to spend a total of $1,932.71 for the second repair. Loss of use of the vehicle. Safety concerns for myself and my passengers. Additiona

The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving approximately 45 MPH, the vehicle started losing motive power. The vehicle stalled with the check engine light and several other unknown warning lights illuminated. The vehicle was restarted; however, the check engine warning light remained illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that there was an electrical failure in the transmission. The vehicle was not repaired. The contact stated that prior to the failure, the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); and associated the failure with the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.

Back up camera works intermittently and freezes or shows incorrect image. Wife almost backed into another car/family because the camera froze showing a clear driveway when there actually was a car there. We have an appoint with the dealership next week to investigate. Has not been inspected by police or insurance. No warning lights or messages came.

The windshield fogging up is insanely unsafe. Had to pull over multiple times in rain no matter what the setting are. Recirc, hi low hot cold. Nothing makes it better. I’ve read several complaints online with the same issue

My problem started about a year ago with the auto start/stop light coming on- said it needed serviced. They replaced my auxiliary battery. Mind you, my van was only about 2.5 years old at this point (bought it brand new). So then about a month ago, same warnings. Stop/start isn’t working. I get it inspected at the dealership, they say everything is fine. Well yesterday, my van stopped emergently in the middle of an intersection. The brake engaged, couldn’t use any pedals, steering or switch gears. I had to shut my vehicle off and restart. In the middle of a busy intersection at 4pm. The auto start/stop light keeps coming on. Take it to the dealership today and they said it’s a sensor issue with my hood switch. My hood thinks it’s open so my van freaks out and stops driving. It’s a $540 fix. This is a huge safety concern. From what I read, this van has had numerous start/stop issues and sensor problems. It’s a 2020 with 62k miles. I’m glad I wasn’t on the interstate or somewhere more dangerous.

Our car was fixed for a recall 5 months ago for engine failure on the highway because of an electrical issue. On Saturday morning driving on the highway, the car's dashboard gave a warning when we driving on the highway, 70 mph, and then immediately started breaking. This caused us to be slowing in the middle lane to 45 mph and cars swerving around us. We were very lucky to be able to maneuver around traffic and safely make it to the shoulder to catch our breath. This could of been a really bad accident involving 3-8 cars. We had the car towed to a dealership and after a diagnosis, the car needed a whole new transmission. The recall was an electrical update to control wiring in the transmission but then the transmission only after 32k miles completely shut down and needs to be replaced. We are hoping this gets looked into. After reading on forums, this issue has happened multiple times. We did have the recall fixed but it seems like the recall is 100% effective. Since this is a major issue and can cause fatality or serious body injury, FCA should have a more effective update to fix this issue with the transmisson.

Driver side air bags did NOT deploy resulting in injury

Driver side airbags failed to deploy during total loss head on collision.

The contact owns a 2020 Chrysler Pacifica. The contact stated while driving 60 MPH, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shock absorbers, radiator, and brake discs needed to be replaced. The vehicle was repaired; however, the failure persisted. On another occasion, the vehicle seized to function as needed. The contact took the vehicle to the independent mechanic and the vehicle was diagnosed with timing chain failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 161,500.

FIRST COMPONENT FAILURES - Passenger sliding door: a) WHILE DRIVING, the passenger sliding door mechanism engages and attempts to open the door - the driver then sees a notification "to operate the sliding door, put the vehicle in park"; b) when parked, if the door is open and we want to close it, we can engage the closing mechanism with button or fob, but then it will not stop and re-open even if there is an obstruction; it has closed on my wife's arm and almost hurt one of the kids. One can even try to stop the door from closing with their full body weight, or the use of the door handle, and the mechanism simply continues to closure. c) when parked, if the doors are unlocked, the door will sometimes start opening and then go into a cycle of back-and-forth opening and closing for several minutes; the only way to stop it is use the button on the ceiling to turn off the automatic sliding feature. SECOND COMPONENT FAILURE: Electrical. When we return home after driving the car, and turn it off, and go inside, the dashboard lights stay activated and the message on the dash says to depress the brake pedal and push the start button. This even happens when the keys are not present and doors are locked. We put both keyfobs on the other side of the house as a test, and the vehicle appeared ready to be started. The battery dies daily. THIRD COMPONENT PROBLEM: Suspension. This is a new vehicle we had converted into a wheelchair accessible vehicle by FREEDOM MOTORS in Battle Creek, Michigan, with a rear-entry ramp. For a wheelchair passenger in the back, the ride is extremely rough and unstable (a lot of swaying on curves). The car passed Maryland State Inspection after it was delivered to us, but we doubt validity of any safety self-certification Freedom did post-conversion. See these two videos: https://drive.google.com/file/d/1TUozETmOy8rN2HN9-b0AR4Vu9Y5a1CW2/view?usp=drivesdk https://drive.google.com/file/d/1dNcspXzWJyRAbBp_5s2lXli_FPLe67ss/view?usp=drivesdk

I own a 2020 Chrysler Pacifica (VIN: [XXX] ) with approximately 60,000 miles. In October 2024, corrosion began appearing on the sliding doors. Despite proper care (garage kept, washed and waxed monthly), the bubbling and corrosion worsened significantly over 11 months. Photos are timestamped and show clear progression. Two independent body shops confirmed this is premature aluminum corrosion and suggested I request goodwill coverage. On September 8, 2025, I brought the vehicle to Preston Jeep of Newark, DE, only 19 days after my factory warranty expired. Chrysler offered 58% coverage, but this defect appeared long before warranty expiration and is now more widespread than a single door. I am filing this complaint because I believe this represents a broader defect affecting Chrysler Pacifica vehicles. NHTSA has issued service alerts on aluminum corrosion for Chrysler body panels, which supports that this is not an isolated incident. This corrosion threatens the durability of the doors and could compromise safety if left untreated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear passenger sliding door power lock failed. The door does not lock, leaving the door accessible even with the vehicle alarm armed.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while stopped at a stop light, the vehicle inadvertently lost motive power; however, the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that several unknown warning lights were illuminated. The contact also stated that later, while driving at 40 MPH and attempting to accelerate, the vehicle briefly hesitated and jerked before returning to normal operation. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the transmission control module and performed a software update as per Technical Service Bulletin: 21-043-20. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 70,000.

The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an unknown speed, the vehicle began to forcefully jerk. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing to complete TBS: 21-043-20 (flash update transmission controller). The vehicle was repaired but continued to experience a failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.

Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the seatbelt is unusable. This vehicle is used for family transport so there is no known cause as to why this would have happened. The middle seatbelt stitching is also disintegrating

MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT FULLY ENGAGE. AS A RESULT, SHE HIT THE STEERING WHEEL CAUSING FRACTURES, A CONCUSSION AND A MINOR BRAIN BLEED.*DT*DT*DT*JB*JB *TR*TR

The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required towing. The vehicle is a hybrid and could not be shifted into neutral, yet it was dragged with the wheels locked during towing rather than transported on a flatbed. This caused damage to multiple systems. Following the tow, all four tires developed visible bulges consistent with being dragged while immobilized, creating a significant risk of tire blowout at highway speeds. Steering and alignment became unstable, with grinding noises and loss of predictable control. The hybrid underbody shielding was also damaged, leaving components exposed. These conditions have persisted despite repeated notice to the seller and service administrator. A repair facility has confirmed the vehicle is not safe for long-distance or highway travel. The vehicle must regularly be driven at interstate speeds, and continued operation poses a serious risk of crash or injury. The vehicle remains in service only due to lack of alternatives, despite known safety defects affecting steering, lighting, and tires.

My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have the Falken tires in stock or available from their suppliers. My remaining 2 tires were showing some normal wear for 40,000 miles. I made the decision to go with a different brand which would be available sooner. My warranty covered the cost of my second bulging tire. I of course had to pay for the 2 tires that were beginning to show some wear. I also chose to replace the front passenger Falken tire as well. The one that was replaced at 39,106 for a bulge in in the sidewall. I did this for 2 reasons. It is always best to have 4 tires of the same brand on a vehicle. Most importantly, I had already had 2 Falken tires develop a bulge in the sidewall. That is a failure rate of 50%. I did not feel comfortable with using Falken tires. In all my years driving, I have never had a bulge in a tire. I understand that it is usually caused by hitting potholes, driving over curbs, etc. but my driving habits are the same as before. I paid over a $1000.00 for 3 tires. Perhaps, this is not a safety issue with Falken tires that I should be reporting but I prefer erring on the side of caution. My feelings will not be hurt if you tell me I am wasting your time.