RoadVitals

1998 Chrysler Town And Country Airbags Problems

Owner-reported complaints naming the airbag system, filed with NHTSA

Data refreshed

Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
45
Latest Nov 6, 2014
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
15%
of 296 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2

What this page shows

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 1998 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 45 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming airbag

The 25 most recent of 45, in the owner's own words

AirbagsFuel systemSteering
Filed Nov 6, 2014

VEHICLE CONTINUES TO TURN OFF WHEN SLOWING DOWN AND MUST RESTART VEHICLE WHILE APPROACHING A LIGHT OR GOING UP A HILL. VEHICLE TAKEN TO REPAIR SHOP PRIOR AND COULD NOT FIND ANYTHING WRONG WITH VEHICLE, REPAIR SHOP CONFIRMED ISSUES. HAVE REPORT FROM SHOP INDICATING CONCERN FOR SAFETY WHILE DRIVING VEHICLE. LOOKED FOR RECALLS REGARDING THIS AND NOTHING REPORTED. AGAIN, VEHICLE STOPS RUNNING INTERMITENTLY AND MUST RESTART VEHICLE. ALL POWER TO VEHICLE STOPS. *TR

NHTSA ID
10652960
Incident
Nov 5, 2014
Mileage
300,000 mi
Airbags
Filed Mar 29, 2014

THE AIRBAG LIGHT HAD BEEN ON FOR MONTHS AND WAS ON WHEN I BOUGHT THE CAR LAST NOVEMBER, 2013. SO IT HAD BEEN ON FOR AN UNKNOWN PERIOD OF TIME. THE HORN AND CRUISE CONTROL STOPPED WORKING AFTER I BLEW THE HORN AT SOMEONE WHO DID NOT TURN ON GREEN ARROW IN FRONT OF ME. I AM SURE IT WAS THE CLOCKSPRING WHICH OPERATES THOSE THREE FEATURES. THE DEALER WOULD NOT FIX IT AT CHRYSLER'S COST BECAUSE THE VIN NUMBER WAS NOT PART OF THE CLOCKSPRING RECALL. *TR

NHTSA ID
10575507
Incident
Mar 19, 2014
Mileage
121,000 mi
AirbagsDriver assistanceElectrical
Filed Mar 28, 2014

TL* THE CONTACT OWNS A 1998 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE FAILURE RECURRED WHEN DRIVING VARIOUS SPEEDS. ADDITIONALLY, THE HORN AND CRUISE CONTROL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 04V480000 (AIR BAGS) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. UPDATED 05/19/14 MA THE CONSUMER REPAIRED THE CLOCKSPRING. THE CONSUMER STATED THE FAILURES ALL OCCURRED BEFORE 118,000. THE VEHICLE NEEDED TO BE REPAIRED WHEN IT WAS PURCHASED. UPDATED 06/04/2014 *JS

NHTSA ID
10575404
Incident
Dec 18, 2013
Mileage
118,000 mi
Airbags
Filed Aug 6, 2008

MY AIR BAG LIGHT WOULD COME ON AND GO OFF AND NOW IT JUST STAYS ON AND HORN DOES NOT WORK, I JUST LEARNED THERE WAS A RECALL ON THE CLOCKSPRING PART A FEW YEARS AGO BUT I JUST BOUGHT THE CAR USED IN APRIL OF 2006 AND A FEW MONTHS AGO I JUST HAD A BRAKE PROBLEM FIXED BECAUSE LIGHT CAME ON AND THAT COST OVER $400.00 WHICH I HAD TO OPEN AN ACCOUNT TO PAY FOR AS I AM ON DISABILITY AND COULD NOT AFFORD THAT AMOUNT SO I SURE CAN'T PAY HUNDREDS OF DOLLARS AGAIN FOR SOMETHING THAT IS A DEFECT. SO FAR HAVE NOT TAKEN IN TO BE CHECKED AS DID NOT KNOW WHAT PROBLEM WAS UNTIL I STARTED SEARCHING THE WEB, HAD ASKED OTHERS IN PRIOR MONTH BUT NO ONE KNEW WHAT COULD BE CAUSING IT AND HAD NO CASH TO TAKE IT IN. *TR

NHTSA ID
10237297
Incident
Jun 10, 2008
AirbagsInterior & seats
Filed Feb 26, 2004

WHEN TURNING THE STEERING WHEEL THE DRIVER HEARD A RATTLING NOISE. THE HORN STOPPED OPERATING AND THE INTERIOR LIGHTING REMAINED ON. *AK THE VEHICLE HAD AN AIR BAG FAILURE WHICH ALSO CAUSED THE CRUISE CONTROL TO STOP FUNCTIONING. *NM

NHTSA ID
10057761
Airbags
Filed Feb 11, 2004

THERE HAS BEEN A RECALL OF THE 1996-98 MINIVANS FOR THE CLOCKSPRING FAILURE. DEALER SAYS THAT MY VAN IS NOT COVERED UNDER THIS RECALL AND CHRYSLER'S CUSTOMER SERVICE CENTER IS OF NO HELP EITHER. MY 1998 T&C EXHIBITS THE EXACT SAME ISSUES AS THE OTHER MINIVANS AFFECTED BY THIS DEFECTIVE DEVICE (AIRBAG LIGHT, CRUISE & HORN NOT FUNCTIONAL). THE AIRBAG AND HORN ARE SAFETY DEVICES AND MUST BE REPLACED/REPAIRED. I HAVE HAD TO REPLACE THIS PART AT MY OWN EXPENSE. WHY IS MY VEHICLE NOT COVERED UNDER THIS RECALL? IT HAS THE SAME MANUFACTURED DATE, SAME ISSUES, SAME DEFECTIVE PART... I EXPECT CHRYSLER TO PAY FOR THIS REPAIR ($233.94). *AK

NHTSA ID
10057047
Incident
Jan 29, 2004
Airbags
Filed Feb 2, 2004

AIRBAG LIGHT CAME ON, HORN AND CRUISE CONTROL WOULD NOT WORK. WE HAD TO HAVE THE CLOCK SPRING REPLACED. MISSED A RECALL BY 5 DAYS. *JB

NHTSA ID
10056371
Incident
Dec 18, 2002
Mileage
85,000 mi
AirbagsElectrical
Filed Jan 15, 2004
1 injury reported

AIRBAG DEPLOY WHILE DRIVING 55MPH MIDDLE LANE, COULD NOT SEE, VAN FILLED WITH SMOKE, ALMOST CRASH WITH MY 3 CHILDREN IN VAN, INJURY BURNS ON ARMS IGNITION FAILED 4 TIMES REPLACED 2X UNDER WARRANTY

NHTSA ID
10069664
Incident
Nov 15, 2002
AirbagsElectrical
Filed Oct 17, 2003

AIRBAG LIGHT STAYS ON. HORN DOESN'T WORK. TOLD BY CHRYSLER THAT THE CAR IS NOT AMONG THE CARS RECALLED FOR CLOCK SPRING FAILURE. *LA

NHTSA ID
10043132
Incident
Oct 10, 2003
Mileage
50,853 mi
AirbagsElectrical
Filed Oct 2, 2003

CLOCKSPRING FAILED, CAUSING AIR BAGS AND HORN TO MALFUNCTION.*AK

NHTSA ID
10042127
Incident
Sep 15, 2003
Airbags
Filed Sep 26, 2003

AFTER STARTING THE VEHICLE AIR BAG LIGHT WOULD COME ON AND WOULD STAY ON THE REMINDER OF THE TIME THAT VEHICLE OPERATED. DEALERSHIP HAD BEEN NOTIFIED, BUT THE PROBLEM HAD NOT BEEN RESOLVED.*AK

NHTSA ID
10040751
Incident
Sep 22, 2003
Mileage
76,000 mi
Airbags
Filed Jun 11, 2003

CONSUMER REQUESTING REIMBURSEMENT FOR CLOCKSPRING REPAIRS. *MR PH

NHTSA ID
10024191
Mileage
86,050 mi
Airbags
Filed May 2, 2003

THE VEHICLES ABS SENSOR LIGHT STAYED ON AND HORN DID NOT FUNCTION. *NLM

NHTSA ID
10018067
Incident
May 2, 2003
Mileage
70,000 mi
Airbags
Filed May 1, 2003

WHILE DRIVING THE VEHICLES AIR BAG WARNING LIGHT ILLUMINATED AND STAYED ON. POSSIBLE CLOCK SPRING FAILURE. VEHICLE MADE IN MARCH 98, 2 WEEKS OUTSIDE OF RECALL LIMIT.

NHTSA ID
10017938
Incident
Mar 23, 2003
Mileage
90,000 mi
Airbags
Filed May 1, 2003

THE VEHICLES CRUISE CONTROL DID NOT WORK. POSSIBLE CLOCK SPRING FAILURE. *NLM

NHTSA ID
10017937
Incident
Mar 23, 2003
Airbags
Filed May 1, 2003

THE VEHICLES HORN NO LONGER WORKED WHILE DRIVING. POSSIBLE CLOCK SPRING FAILURE. *NLM

NHTSA ID
10017936
Incident
Mar 23, 2003
Airbags
Filed Apr 1, 2003

THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD, THE DEALER STATED THE CLOCK SPRING NEEDED TO BE REPLACED, THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB *SCC

NHTSA ID
10014945
Incident
Mar 15, 2003
AirbagsSuspension
Filed Jan 30, 2003

THE FRONT STRUTS AND CLOCKSPRING WAS REPLACED.*JB

NHTSA ID
10004132
AirbagsSteering
Filed Nov 10, 2002

THIS VEHICLE HAD TWO CLOCK SPRING FAILURES WITH THE AIR BAG WARNING LIGHT STAYING ON. THE FIRST OCCURRED AT 3000 MILES. THE SECOND FAILURE CAUSED CRUISE CONTROL TO CEASE WORKING. WITH POWER STEERING COMPLAINT, THE VIBRATION AND GRUMBLING IN THE STEERING AT SLOW SPEEDS WAS A CAUSE OF CONCERN. AFTER THE STEERING RACK WAS REPLACED, AND LONGER STEERING HOSES PLACED ON THE VEHICLE, THE VIBRATION CONTINUED IN THE STEERING, ALTHOUGH SOMEWHAT SUBDUED. THE STEERING PUMP FLOW CONTROL VALVE WAS WORN. WHEN THE FLUID REACHED OPERATING TEMPERATURES, THE VIBRATION INCREASED AND BECAME MORE NOTICEABLE WHEN DRIVING FOR SEVERAL HOURS. THE STEERING FELT NON-RESPONSIVE GOING INTO TURNS AT SLOW SPEEDS. I ENDED UP PAYING FOR THE STEERING PUMP REPLACEMENT, SINCE THE DEALERSHIP DIDN'T CONSIDER MY COMPLAINT A FAULT WITH THE PUMP, ALTHOUGH THE STEERING IS 100% BETTER WITH THE UNIT REPLACED.---*DT. ------DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS-------769523. *AK

NHTSA ID
10008550
Incident
Nov 7, 2002
Mileage
3,000 mi
Airbags
Filed Nov 5, 2002

CONSUMER NOTICE WHILE TRAVELING AIR BAG INDICATION LIGHT FLASHING AND HORN NOT WORKING INTERMITTENTLY DUE TO CLOCK SPRING. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS

NHTSA ID
8022172
AirbagsDriver assistance
Filed Aug 1, 2002

THE AIRBAG LIGHT KEPT COMING ON, TOOK TO DEALER, COULDN'T FIND PROBLEM. CRUISE CONTROL STOPPED WORKING. FOUND OUT IT WAS THE CLOCKSPRING. HAD TO REPLACE IT MYSELF AT A COST OF $90.00, WOULD HAVE COST ALMOST $400.00 TO HAVE DEALER INSTALL.*AK

NHTSA ID
765052
Incident
Jun 1, 2002
Airbags
Filed Jul 27, 2002

CLOCKSPRING FAILURE. *AK

NHTSA ID
764815
Incident
Jul 23, 2002
AirbagsDriver assistanceElectrical
Filed Jul 15, 2002

AIR BAG SENSOR LIGHT CAME ON AND STAYED ON . ALSO, HORN AND CRUISE CONTROL WERE INOPERATIVE.*AK

NHTSA ID
8013884
Incident
Jul 12, 2002
Airbags
Filed Jul 9, 2002

FAILED PART WAS THE 'CLOCKSPRING' ASSEMBLY.*AK

NHTSA ID
763974
Incident
May 5, 2002
Airbags
Filed Jun 20, 2002

AIRBAG LIGHT WAS ON, HORN AND CRUISE STOPPED WORKING. DEALER STATED CLOCKSPRING ASSEMBLY NEEDED TO BE REPLACED.*AK *JG

NHTSA ID
8012216
Incident
May 15, 2002

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .