RoadVitals

2013 Collins DH500

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jul 23, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2013 Collins DH500. 2 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V452000

FUEL SYSTEM, OTHER

Jul 23, 2014
374 units potentially affected
The defect: Collins Bus Corporation (Collins) is recalling certain model year 2012-2014 DH500, DH516, DH516WR, DE500, and DE516WR school buses manufactured May 18, 2012, to May 30, 2014. In the affected vehicles, the propane fuel line may rub on the third body mount bolt on the left rear of the frame rail possibly resulting in damage to the propane fuel line.
The risk: Damage to the fuel line may cause a propane leak which may result in a vehicle stall, increasing the risk of a crash. Additionally, a propane leak in the presence of an ignition source may result in a fire.
The remedy: Collins will notify owners, and dealers will inspect and relocate the propane fuel line, free of charge. The recall began Spetember 23, 2014. Owners may contact Collins customer service at 1-800-533-1850.
Collins Bus CorporationView on NHTSA.gov
13V590000

SEAT BELTS

Nov 21, 2013
333 units potentially affected
The defect: Collins Bus Corporation (Collins) is recalling certain model year 2013 model school bus and multi-functional school activity buses manufactured August 20, 2013, through November 13, 2013 and equipped with IMMI-brand L9 seat belt buckles. When the button is pressed to release the seat belt, the latch plate can become partially engaged with the buckle, making the seat belt difficult to unlatch. Thus, the buses fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 209, "Seat Belt Assemblies."
The risk: If the latch plate remains partially engaged after the button is pressed, egress from the vehicle could be hindered which would increase the risk of injury in the event of an emergency.
The remedy: Collins will notify owners, and dealers will inspect the seat belt buckle, and if necessary, replace the seat belt buckles, free of charge. The recall began on January 7, 2014. Owners may contact Collins at 1-800-533-1850.
Collins Bus CorporationView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBC-2014-002

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

POSITIVE BATTERY CABLE ROUTING: THE POSTITVE BATTERY CABLE MAY HAVE BEEN ROUTED UNDER THE HEAR SHIELD. THIS IS LOCATED ON THE PASSENGER SIDE BETWEEN FRAME RAIL AND EXHAUST MANIFOLD HEAT SHIELD.

CBC-2014-003

EXTERIOR LIGHTING

LIGHTED SIGN LED STRIPS : LIGHTED LED STRIP MAY EXPERIENCE CORROSION AT THE WIRE CONNECTION WHICH MAY CAUSE FAILURE.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Collins DH500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2019010—
2018010—
2017010—
2016010—
2015030—
2014020—
2013Viewing020—
2012020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.