RoadVitals

2012 Collins SL400

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jul 19, 2012
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2012 Collins SL400. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
12V345000

FUEL SYSTEM, DIESEL; FUEL SYSTEM, GASOLINE; FUEL SYSTEM, OTHER

Jul 19, 2012
598 units potentially affected
The defect: Collins is recalling certain model year 2012 Collins, Corbeil, and Mid-Bus school bus and multi-function school activity buses, models SL400, SH400, DH400, DH416 with 139" wheel base and two-passenger seat set at 24, 25, 26, 27, or 28" hip to knee spacing and three-passenger seat set at 24, 25, or 26" hip to knee spacing and model year 2012 DH500 and DH516 with 159" wheel base and two-passenger seat set at 28 or 29" hip to knee spacing and three-passenger seat set at 27, 28, or 29" hip to knee spacing. These buses were manufactured from March 12, 2012, through September 20, 2012. In some floor plans on these models of buses, there is the possibility that the fuel filler hose was damaged during seat or seat track installation or that a seat bolt and/or the seat bolt bracket interferes with the routing of the fuel fill hose. The fuel fill hose runs from the exterior of the bus, through a housing in the bus, then under the bus and toward the fuel tank. Some floor plans have a seat or track bolt that comes through the floor near the area where the hose crosses the chassis frame. In addition to possible damage during installation, there is a chance that the bolt or the bracket can abrade or puncture the hose in this area.
The risk: If the integrity of this hose is breached, fuel could spill. In the case of gasoline or diesel vehicle, fuel could spill during fueling operations or in the event of a crash, increasing the risk of a fire. In the case of a propane vehicle, propane gas could be released during fueling operations (check valves prevent release from the tanks) creating the risk of a fire during filling.
The remedy: Collins will notify owners, and dealers will repair the buses free of charge. The safety recall began on August 13, 2012. Owners may contact Collins at 1-800-533-1850.
COLLINS BUS CORPORATIONView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBC-2014-006

EQUIPMENT ADAPTIVE/MOBILITY; FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

FUEL FILL HOSE SEAT PLATE INTERFERENCE: THE SEAT MOUNT PLATE MAY HAVE A SHARP CUT EDGE. IF THIS EDGE COMES IN CONTACT WITH THE FUEL FILLHOSE A POSSIBLE WEAKENING OF THE HOSE WALL MAY OCCUR OVER TIME.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Collins SL400 by model year
YearComplaintsRecallsInvestigationsIssue Index
2015010—
2014010—
2013010—
2012Viewing010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.