2003 Compressor Mount Kit 4012120-02 Owner Complaints

20 AFTER I PURCHASED MY CAR AT CARMAX IN LAUREL, MD IN JUNE 2009 I HAD TO TAKE IT BACK BECAUSE MY AC WAS BLOWING HOT AIR, AFTER A DIAGNOSIS CARMAX SENT MY CAR TO A FITZGERALD VOLKSWAGEN DEALERSHIP IN ANNAPOLIS, MD WHERE THEY DIAGNOSED IT FOR THE SAME PROBLEM AND IN TURN HAD TO REPLACE MY AC COMPRESSOR, CONDENSOR AND CLUTCH. I RAN THE AC FOR APPROXIMATELY 2 MONTHS (JULY & AUG 2009) THAT YEAR, SINCE WE WERE ALREADY HALF WAY THROUGH THE SUMMER. IN MAY 2010 WHEN I TURNED MY AC ON AGAIN IT BLEW HOT AIR, I SENT IT BACK TO CARMAX WHO DIAGNOSED IT AGAIN AND SAID THE AC COMPRESSOR AND PRESSURE SWITCH SHOULD BE REPLACE, LESS THAN A YEAR SINCE THE INITIAL AC WAS REPLACED THE FIRST TIME. AT THIS POINT, I CALLED FITZGERALD AND WAS TOLD I WAS PAST MY 12,000 MILES PER THE REPLACEMENT WARRANTY AND THAT I WOULD HAVE TO PAY FOR THE WORK WHICH WAS QUOTED AT $2300 AND $1700. AFTER I COMPLAINED TO THE ATTORNEY GENERAL OFFICE, THE DEALER OFFERED A GOOD WILL ONE TIME OFFER DECREASING THE ESTIMATED COST TO $900. I DECLINED THE OFFER SINCE I DON'T BELIEVE I SHOULD HAVE TO PAY FOR SOMETHING THAT CLEARLY WAS NOT DONE CORRECTLY THE FIRST TIME. AFTER PURCHASING AN EXTENDED WARRANTY FOR ANOTHER ISSUE, I TOOK THE CAR BACK TO THE DEALER, THEY DIAGNOSED WITH THE SAME PROBLEM I AGREED TO HAVE THEM FIX IT BASED ON MY WARRANTY COVERAGE HOWEVER, I WAS DENIED COVERAGE BY THE WARRANTY COMPANY BECAUSE VOLKSWAGEN PREVIOUSLY ISSUED A TSB REGARDING AC ISSUES IN 2006 VW PASSAT. THIS TSB WAS ISSUED IN 2007, MY CAR WAS PURCHASED IN 2009. SO AS OF TODAY 7/20/2011 I AM STILL WITHOUT A WORKING AC SYSTEM AND I AM CURRENTLY DRIVING AROUND IN HEAT ADVISORY WEATHER WITH NO AC. I AM FORCED TO MAKE ALTERNATE ARRANGEMENTS FOR TRANSPORTATION AS A RESULT, SINCE THE EXCESSIVE HEAT EXPOSURE CAUSES ME HEADACHES & DIZZINESS. *KB

NHTSA ID

10413736

Incident

Jun 23, 2009

Mileage

24,336 mi

I HAVE A 2007 JEEP LIBERTY AND @ 44,000 MILES I HAD TO HAVE THE COMPRESSOR REPLACED, THE AUTO SHOP STATED THAT THE WIRES BURNED OUT AND THIS STOP THE COMPRESSOR WORKING, I ASKED HOW THIS COULD HAVE BEEN PREVENTED AND THE MECHANIC STATED THAT THIS COULD HAVE NOT BEEN AVOIDED DUE TO THE WAY JEEP HAS THE COMPRESSOR HOUSED. THIS COST ME OVER $1,000.00. *TR

NHTSA ID

10403621

Incident

May 20, 2011

Mileage

44,177 mi

IN JULY 2001, WE PURCHASED A 2001 CHEVROLET SILVERADO (OKLAHOMA PACKAGE) FROM LAWRENCE MARSHALL CHEVROLET. IN MAY 2002, AT APPROXIMATELY 20,000 MILES, THE AIR CONDITIONER COMPRESSOR SHORTED OUT THE DISTRIBUTOR CAP WHICH STOPPED THE ENGINE FROM TURNING OVER. LAWRENCE MARSHALL FIXED IT UNDER FACTORY WARRANTY AT THAT TIME AND CONSIDERED IT COMPLETELY FIXED. IN MAY 2003, AT APPROXIMATELY 40,000 MILES, THE SAME CONDITION WAS FIXED BY LAWRENCE MARSHALL AND BECAUSE THEY CONSIDERED IT A FACTORY DEFECT, THEY FIXED IT FOR NOTHING. NOW THE SAME THING HAS HAPPENED AT 60,000 MILES ON THE SAME VEHICLE. WHEN YOU TURN ON THE AIR CONDITIONER, THE ENGINE DIES, BUT ONLY WHEN THE AIR CONDITIONER IS RUN FOR A WHILE. THIS VEHICLE IS DRIVEN BY MY SON, AND I DON'T WANT HIM TO GET STRANDED IN THE MIDDLE OF NO WHERE WITH THE TRUCK NOT STARTING. THE FIRST TIME THIS HAPPENED, IT HAD GOTTEN SO BAD THAT THE SALESMAN FROM LAWRENCE MARSHALL HAD TO HAVE THE TRUCK TOWED FROM IN FRONT OF NEW SALES TO THE SERVICE DEPARTMENT AT HIS ESTABLISHMENT. THE SECOND TIME IT HAPPENED, WE HAD TO HAVE IT TOWED FROM A FRIENDS HOUSE TO THE DEALERSHIP. NOW IT HAS STARTED HAPPENING AGAIN. PLEASE DO SOMETHING TO RECTIFY THE SITUATION.*AK

NHTSA ID

10074608

Incident

May 30, 2002