RoadVitals

2011 Craftsmen Custom Vehicle

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest May 5, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Sep 18, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2011 Craftsmen Custom Vehicle, most frequently naming the body & structure category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V443000

EQUIPMENT

Sep 18, 2013
79 units potentially affected
The defect: Craftsmen Industries Incorporated (Craftsmen) is recalling certain model year 2006-2013 custom vehicles manufactured January 1, 2006, through April 30, 2013 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
The risk: If the deadbolt jams, the interior side of the door lock may also jam. A person inside the vehicle at the time will then be locked in and be unable to exit the vehicle without using the emergency exit, increasing the risk of injury.
The remedy: Craftsmen will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began on November 22, 2013. Owners may contact Craftsmen at 1-800-373-3575 or Fastec at 1-800-837-2505.
Craftsmen Industries, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed May 5, 2016

TAKATA RECALL I OWN MANY CRAFTSMAN ITEMS AND MY RECENT PURCHASE OF A RIDING MOWER HAS BEEN A NIGHTMARE WITH NO ONE WILLING TO HELP. THE TRANS AXLE HOUSING UNIT IS MADE OF ALUMINUM WHERE THE OLD ONES ARE MADE OF STEEL, ( I HAVE A 20 YEAR OLD) IT'S POOR WORKMANSHIP AND THEY REFUSE TO SEND SOMEONE TO LOOK AT IT WITHOUT PAYING THE TECHNICIAN IT'S A DEFECT WHY DO I HAVE TO PAY...I ASK AND WAS TOLD IT'S NOT OUR PROBLEM. WOW I HAVE OVER 100 TOOL SETS, ELECTRICAL TOOLS AND BATTERY OPERATED TOOLS BY CRAFTSMAN AND THIS IS THE THANKS YOU GET. THANKS BUT NO THANKS CRAFTSMAN I WILL BE TAKING ALL MY CRAFTSMAN ITEMS TO SEARS FOR A FULL MONEY REFUND ON EVERYTHING. WAY TO STAND BEHIND YOUR ITEMS

NHTSA ID
10863333
Incident
Apr 25, 2016
Mileage
50 mi

Compare model years

Complaint and recall counts across every year of this model

Craftsmen Custom Vehicle by model year
YearComplaintsRecallsInvestigationsIssue Index
2013010—
2012010—
2011Viewing110—
2010010—
2009010—
2008010—
2007010—
2006010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.