RoadVitals

2009 Crossroads Crossforce

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 27, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2009 Crossroads Crossforce, most frequently naming the engine category. 2 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
09V136000

EXTERIOR LIGHTING

Apr 23, 2009
1,018 units potentially affected
The defect: CROSSROADS RV IS RECALLING 1,018 MY 2005-2009 CROSS TERRAIN, MY 2006-2009 CROSSFORCE AND MY 2006-2008 ZINGER CROSSFIRE TRAVEL TRAILERS. THESE TRAVEL TRAILERS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE TRAVEL TRAILERS WERE BUILT WITHOUT REAR REFLEX REFLECTORS.
The risk: LACK OF REFLECTORS COULD LEAD TO REDUCED VISIBILITY OF THE TRAVEL TRAILER INCREASING THE RISK OF A CRASH.
The remedy: DEALERS WILL SEND REFLECTORS AND INSTALLATION INSTRUCTIONS TO CUSTOMERS. CUSTOMERS WILL HAVE THE OPTION OF INSTALLING THE REFLECTORS OR TAKE THEIR TRAVEL TRAILER TO THE NEAREST CROSSROADS RV CERTIFIED DEALER TO HAVE THE INSTALLATION DONE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CROSSROADS RV AT 888-226-7496.
CROSSROADS RVView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Sep 27, 2015

I PULLED OUT OF MY DRIVE WAY TO GO TO THE STORE WHEN I HIT ABOUT 15MPH MY IGNITION COIL BLEW OUT RIGHT ALONG WITH THE SPARK PLUG STRIPPING THE THREADS IN THE ALUMINUM HEAD. THIS IS THE 5TH INCIDENT I'VE HAD ON JUST MY VEHICLE. I'VE JUST LOOKED THIS PROBLEM UP AND READ THE REVIEWS AND REPORTS. ALONG WITH EVERYONE ELSE I AM TIRED OF SPENDING MONEY ON THIS PROBLEM AND THINK FORD SHOULD FIX IT. ALL OF MY OEM PARTS ARE THE ONES BREAKING AND I REFUSE TO FIX ANY MORE PROBLEMS LIKE THIS. I'VE TRIED EVERYTHING INCLUDING THE HELI-COIL FIX AND THESE WEAK ALUMINUM HEADS TEND TO KEEP STRIPPIN. I AM LOOKING TO SEE IF THERE IS YET A RECALL ON THIS PROBLEM AND IF NOT WE SHOULD FIGHT FOR ONE. OTHERWISE I BOYCOTT FORD PRODUCTS DUE TO THEIR EXTENSIVE EXCUSES ABOUT HOW PEOPLE AREN'T TORQUING THE PLUGS RIGHT ETC. WHEN REALLY IT IS ORIGINAL FACTORY PLUGS AND HEADS THAT ARE HAVING ISSUES.

NHTSA ID
10777946
Incident
Sep 26, 2015
Mileage
179,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

16_TL-2

BACK OVER PREVENTION; SEATS

The Detroit? special tools group has developed and released a robust NOx sensor socket, W470589060900. The socket will aid in the removal and installation of the NOx sensors.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Crossroads Crossforce by model year
YearComplaintsRecallsInvestigationsIssue Index
2009Viewing120—
2008020—
2007030—
2006030—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.