RoadVitals

2015 Crossroads Elevation

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 17, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 Crossroads Elevation, most frequently naming the body & structure category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Jul 17, 2018

TL* THE CONTACT OWNS A 2015 CROSSROADS ELEVATION TRAILER. THE CONTACT STATED THAT THE FRAME OF THE TRAILER WAS CRACKED. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THE CRACKED FRAME. THE RECREATIONAL TRAILER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THERE WAS NO MILEAGE. *DT *BF CONSUMER STATED I HAVE ATTACHED 5 PICTURES OF THE WIRES FOR YOU. YOU WILL NOTICE THE USE OF WIRE NUTS AS OPPOSED TO CRIMPING THE WIRES, WHICH IS DONE IN THE AUTOMOTIVE AND MARINE INDUSTRY. JUST CURIOUS IF THAT IS THE BEST PROCEDURE FOR RV'S THAT DO MOVE AND VIBRATE GOING DOWN THE ROAD. CARFAX CANNOT PROCESS THIS REQUEST. UPDATED 10/31/18*JB 11/27/2018 UPDATED *DT CONSUMER STATED THERE WAS A TIRE BLOWOUT ON THE DRIVER SIDE. UPDATED 12/4/18*JB *DT*JB *DT CONSUMER WOULD LIKE TO ADD MORE INFO TO TH COMPLAINT. BROKEN WELD ON THE SIDE WALL SUPPORT STRAPS. BROKEN BOLTS AND HAD MISSING BOLTS. CONSUMER HAS ATTACHED TWO VIDEOS FROM INSPECTION.*JB

NHTSA ID
11111953
Incident
Jul 17, 2018

Compare model years

Complaint and recall counts across every year of this model

Crossroads Elevation by model year
YearComplaintsRecallsInvestigationsIssue Index
2016020—
2015Viewing110—
2014010—
2013220—
2012030—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.