RoadVitals

2017 Crossroads Redwood Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 4, 2018
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2017 Crossroads Redwood, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Suspension2100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

2
reports

From owner reports, verbatim

BROKEN SPRINGS, 1 ON EACH SIDE. *TT *TR *DT*JB

NHTSA ID 11124215 · filed Sep 4, 2018

THE LEAF SPRINGS ON MY UNIT WERE BENDING IN THE WRONG DIRECTION. A FRIEND FOLLOWING ME ON THE INTERSTATE HIGHWAY TOLD ME MY TRAILER WAS LEANING TO THE LEFT WHILE DRIVING. I CRAWLED UNDERNEATH THE UNIT AND FOUND THE SPRINGS ON THE LEFT SIDE BENT. I THOUGHT MAYBE I HAD OVERLOADED THE TRAILER SO I WENT TO THE CAT CERTIFIED SCALES AND FOUND I WAS UNDER THE FACTORY SPECS BY AT LEAST 300 OR MORE LBS. I TALKING WITH FELLOW REDWOOD OWNERS I DISCOVERED THEY HAVE HAD THIS SAME ISSUE AND EVEN SOME THAT HAD BROKEN THAT SPRING WHILE DRIVING. THIS IS A FACTORY DEFECT EITHER IN THE WEIGHT CAPACITY OF THE SPRINGS OR QUALITY OF THE CHINA MADE SPRINGS ON THESE UNITS. IF THESE BREAK OFF IT COULD BE A CATASTROPHIC OUTCOME FOR THE PERSON TOWING. MAJOR SAFETY DEFECT IN MY MIND. I AM A ASE MASTER AUTO TECHNICIAN SO I AM VERY KNOWLEDGEABLE OF SUSPENSIONS AND AXLES.*DT THE CONSUMER STATED HE RECEIVED SPRINGS UNDER WARRANTY AND NO FURTHER ACTION IS REQUIRED. *TR

NHTSA ID 11121598 · filed Aug 22, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .