Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Interior & seats reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Oct 3, 2012
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
6%
of 195 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
3
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
6
What this page shows
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2003 Dodge Caravan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming interior
Shown in the owner’s own words, exactly as filed
Interior & seats
Filed Oct 3, 2012
THE SIDE SLIDING DOOR ON THE DRIVER'S SIDE WILL NOT UNLOCK WITH THE UNLOCK BUTTON NOR ARE YOU ABLE TO UNLOCK IT MANUALLY WITH THE CHILD SAFETY SWITCH OFF. THIS IS A SAFETY HAZARD AS YOU ARE UNABLE TO UNLOCK OR OPEN THIS DOOR IN AN EMERGENCY. THIS IS THE DOOR MY SMALL CHILD IS ACCESSED THROUGH. APPARENTLY IT IS A VERY COMMON ISSUE WITH THIS VEHICLE TOO!!! I CAN'T AFFORD TO HAVE A DEALER FIX IT. & THERE IS NO OTHER OPTION AVAILABLE. *TR
NHTSA ID
10478422
Incident
Oct 1, 2009
Mileage
100,000 mi
Interior & seats
Filed Mar 16, 2011
2003 DODGE CARAVAN ONLY EQUIPPED WITH 3 TETHER LATCHES. TWO ON THE 2ND ROW BUCKETS AND ONE IN THE MIDDLE OF THE REAR BENCH. IF A CHILD SEAT IS PLACED IN THE MIDDLE OF THE BENCH, YOU CAN NOT FIT ANOTHER CHILD SEAT BESIDE IT. IT IS NOT POSSIBLE TO LEGALLY AND SAFELY INSTALL MORE THAN THREE CHILD SEATS IN A 2003 CARAVAN. *TR
NHTSA ID
10390414
Incident
Mar 15, 2011
Body & structureInterior & seats
Filed Aug 18, 2008
PASSENGER SLIDING DOOR ON DRIVER SIDE, LOCK WILL NO LONGER LOCK USING REMOTE OR DRIVER DOOR LOCK SWITCH, ALSO AUTO LOCK AT 20MPH NO LONGER AUTO LOCKS, THIS IS SAFETY HAZARD AND THEFT HAZARD. DID NOT KNOW THAT ALL DOORS WERE NOT LOCKING ITEMS COULD BE EASILY STOLEN. *TR
NHTSA ID
10238618
Incident
Aug 7, 2008
Mileage
52,850 mi
AirbagsEngineInterior & seats+4 more
Filed Apr 29, 2008
TL*THE CONTACT OWNS A 2003 DODGE CARAVAN. WHILE ATTEMPTING TO TURN THE VEHICLE AT 5 MPH, THE CONTACT HEARD A SOUND FOR THE FIRST TEN MINUTES OF DRIVING, AND THEN IT WOULD STOP. THE VEHICLE WAS SERVICED BY THE DEALER, BUT THE FAILURE PERSISTS. THE FAILURE MILEAGE WAS 18,380. UPDATED 05/20/08. *LJ THE CONSUMER HAD PROBLEMS WITH THE POWER STEERING, TRANSMISSION, REAR LIGHTS THAT WERE HANGING, THE REAR WIPER CAME OFF, THE SLIDING DOOR DID NOT SHUT PROPERLY. THE CLOCKSPRING WAS REPLACED. THE ENGINE LIGHT WAS ON, THE WATER PUMP WAS COMING APART THE VALVE COVER GASKET AND OIL PAN GASKET WERE LEAKING. UPDATED 05/20/08. *JB
NHTSA ID
10226034
Incident
Nov 10, 2003
Mileage
18,380 mi
Interior & seats
Filed Sep 23, 2005
DT: NOTICED THAT AROUND SEPTEMBER 1, 2004 THAT THE DESIGNED SEAT OF THE SECOND ROW SEATS HINGE IN THE FRONT SEAT LOCKS ON THE BACK. WHEN LOCKING THE SEAT IT APPEARS THAT THEY ARE LOCK. BUT, IN REALITY, THEY ARE NOT LOCKING IN THE BACK OF SECOND ROW SEAT. THERE IS NO INDICATION THAT THE SEAT IS NOT PROPERLY LOCKED. WHEN CHILDREN ARE IN THE SEAT AND ITS IS NOT LOCKED IT WILL ROTATE FORWARD. THE ROW IN FRONT FEATURES A HARD PLASTIC HANDLE THAT IF THE CHILDREN WOULD HIT WOULD CAUSE EVEN MORE DAMAGE WHEN NOT PROPERLY LOCKED DOWN. THIS HAPPENED WITH THE CONSUMER'S CHILD IN THE VEHICLE, AND THE ENTIRE WEIGHT OF THE SEAT WAS ON HIM. HE HIT THE BACK FRONT SEAT, AND THIS BROKE TEETH. CONTACTED MANUFACTURER AND THEY JUST COMPLAINT. *AK
NHTSA ID
10137412
Incident
Sep 1, 2004
Interior & seats
Filed Aug 3, 2005
DT: CONTACT OWNED A 2003 DODGE CARAVAN. THE CONTACT STATED WHILE TRYING TO GET INTO VEHICLE A FEW WEEKS AGO REALIZED THAT ON THE PASSENGER SIDE DOOR THERE WAS NO KEY LOCK TO UNLOCK THE DOOR FROM THE OUTSIDE. THE VEHICLE HAS THE KEYLESS ENTRY SYSTEM WHICH UNLOCKS ALL OF THE DOORS. HE DRIVER'S SIDE DOOR WAS THE ONLY DOOR THAT HAS THE ACTUAL KEY LOCK. THE CONSUMER CONTACTED THE SERVICE DEALER, WHO STATED IT WAS THE DESIGN OF THE VEHICLE. *AK
NHTSA ID
10131251
Incident
Jul 20, 2005
Interior & seats
Filed Jul 15, 2004
1 injury reported
THE REAR PASSENGER SIDE SEAT LUNGED FORWARD. AS A RESULT, CONSUMER SUSTAINED A CONCUSSION AND A BLACK EYE. *AK THE SEAT WAS LEFT RECLINED BY THE OWNER'S DAUGHTER BEFORE INCIDENT OCCURRED. AS CONSUMER TRIED TO RETRIEVE SOME ITEMS FROM THE REAR DRIVER SIDE, CONSUMER LEANED ACROSS THE SEAT AND PULLED THE LEVER TO RAISE IT FROM THE RECLINED POSITION. AS THE SEAT LUNGED FORWARD, IT HIT THE CONSUMER'S HEAD FORCING IT TO HIT THE HANDLE OF THE FRONT PASSENGER SEAT. *LA
NHTSA ID
10079494
Incident
Jun 17, 2004
Mileage
7,051 mi
Interior & seats
Filed Dec 18, 2003
Crash reported2 injuries reported
VEHICLE WAS REAR ENDED WHILE AT A COMPLETE STOP. DRIVER'S SIDE AND PASSENGER'S SIDE SEAT BACKS COLLAPSED. DRIVER AND PASSENGER SUSTAINED NECK INJURIES. *AK
NHTSA ID
10051738
Incident
Sep 13, 2003
Mileage
10,000 mi
Interior & seats
Filed Dec 4, 2003
Crash reported1 injury reported
WHILE WAITING AT A RED LIGHT, THE CONSUMERS VEHICLE WAS STRUCK FROM THE BEHIND BY ANOTHER VEHICLE, DRIVING FROM 55 TO 60 MPH. AT THE MOMENT OF IMPACT THE DRIVERS SEAT BACK COLLAPSED, SLAMMING THE CONSUMER ONTO THE REAR SEATS. SEAT BELTS WERE WORN AT THE TIME OF THE COLLISION. THE POLICE ARRIVED ON THE SCENE AND CITED THE OTHER DRIVER. THE CONSUMER SUFFERED NECK AND SPINAL INJURIES. THE MANUFACTURER AND THE DEALER ARE AWARE OF THE PROBLEM. *PH *MR
NHTSA ID
10050078
Incident
Oct 20, 2003
Mileage
48,000 mi
AirbagsInterior & seats
Filed Nov 29, 2003
Crash reported2 injuries reported
40 TO 60 MPH REAR END CRASH BY BMW INTO STATIONARY (TRANS IN DRIVE, WAITING TO EXIT EXPRESSWAY) 2003 DODGE CARAVAN SPORT - (ONLY DRIVER AND FRONT PASSENGER IN CARAVAN, BOTH WITH SEAT BELTS FASTENED) ALL SEAT BACKS COLLAPSED BACKWARD, INCLUDING MIDDLE BENCH, BOTH DRIVER AND PASSENGER WERE FLUNG BACK CAUSING NECK INJURIES. IF A CHILD HAD BEEN SITTING ON THE MIDDLE BENCH SEAT THEY MAY HAVE BEEN CRUSHED. IN ADDITION THE DRIVER SIDE VISOR DETACHED COMPLETELY (ELECTRICAL WIRES TORN OUT FROM VISOR LIGHT) AND FLEW INTO THE DRIVERS FACE. THE CARAVAN AFTER BEING HIT WAS PUSHED INTO THE NEXT CAR IN FRONT OF IT. NEITHER THE DRIVER SIDE OR PASSENGER SIDE AIRBAGS DEPLOYED.*AK
NHTSA ID
10048839
Incident
Nov 24, 2003
Mileage
18,250 mi
Interior & seats
Filed Aug 13, 2003
SECURITY/VTA LAMP ILLUMINATED ON THE INSTRUMENT CLUSTER. TOOK IT INTO THE DEALER FOR SERVICE. SERVICE DEPARTMENT STATED THAT THE PART WAS ON BACK-ORDER. THE PART HAS STILL NOT BEEN RECEIVED AS OF AUG 18, 2003. *AK
NHTSA ID
10032754
Incident
Apr 24, 2003
Mileage
5,097 mi
Interior & seats
Filed Oct 27, 2002
ON THE NIGHT OF OCTOBER 24, 2002, I PURCHASED A NEW 2003 DODGE SXT MINIVAN. ON OCTOBER 25, 2002, I DISCOVERED EXPOSED ELECTRICAL WIRES UNDER BOTH THE DRIVER AND PASSENGER FRONT SEATS. WHEN I REPORTED THIS TO THE DEALER ON OCTOBER 25, 2002, SALES AND CUSTOMER SERVICE REPRESENTATIVES INFORMED ME THIS IS THE CONFIGURATION FOR THE NEW 2003 DODGE CARAVAN SXT. DAIMLER-CHRYSLER MADE A DECISION TO ELIMINATE WHAT HAD BEEN STORAGE COMPARTMENTS UNDER THE TWO SEATS. THE DRIVER AND PASSENGER CHAIR BASE HAS HOLES DRILLED TO ACCEPT STORAGE DRAWERS, HOWEVER, NONE ARE INSTALLED. UNDER BOTH SEATS ONE FINDS AN ACCUMULATION OF EXPOSED ELECTRICAL WIRES. I WOULD NOT HAVE PURCHASED THE VAN HAD I DISCOVERED THIS THE NIGHT OF THE PURCHASE. THIS IS NOT AN ISOLATED INCIDENT. ON OCTOBER 25, 2002, THE DAVID STANLEY DODGE SALES AND CUSTOMER SERVICE PEOPLE INFORMED ME THIS IS STANDARD ON THE NEW CARAVAN STX. IN MY OPINION, THIS IS A SIGNIFICANT SAFETY HAZARD AFFECTING EVERY 2003 DODGE CARAVAN SXT MINIVAN PRODUCED. CONSEQUENTLY, EVERY OWNER SHOULD BE NOTIFIED OF THIS HAZARD; DAIMLER-CHRYSLER SHOULD CORRECT THE PROBLEM ON ALL FUTURE PRODUCTION, A RECALL SHOULD BE MADE TO INSTALL DRAWERS TO COVER THE EXPOSED WIRES OR SOME SORT OF FACE PLATE SHOULD BE MANUFACTURED WHICH COULD BE INSTALLED OVER THE OPENING ON THE FRONT OF THE DRIVER AND PASSENGER CHAIR BASE TO COVER THESE EXPOSED ELECTRICAL WIRES. AGAIN, I REPEAT THIS IS NOT AN ISOLATED INCIDENT. THESE EXPOSED ELECTRICAL WIRES EXIST ON EVERY 2003 DODGE CARAVAN SXT. BY THE WAY, THE DEALER FROM WHOM I PURCHASED THE VEHICLE REFUSED TO TAKE ANY CORRECTIVE ACTION CITING COST AS THE REASON. THE DEALER'S CUSTOMER SERVICE REPRESENTATIVE ACKNOWLEDGED A SAFETY PROBLEM EXISTS. I FILED A COMPLAINT WITH THE DEALER. I URGE NHSTA TO TAKE IMMEDIATE ACTION ON THIS ISSUE BEFORE SOME CATASTROPHE BEFALLS SOMEONE BECAUSE OF THE EXPOSED ELECTRICAL WIRES ON ALL NEW 2003 DODGE CARAVAN SXT MINIVANS. DT
NHTSA ID
768950
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own