1998 Dodge Durango Brakes Problems

TL* THE CONTACT OWNS A 1998 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING, THE ENGINE SUDDENLY SHUT OFF. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL INJECTION LINES WERE FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED TO OCCUR. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE CEILING LIGHT INSIDE THE VEHICLE WOULD ERRONEOUSLY TURN ON. IN ADDITION, WHEN DEPRESSING THE BRAKE PEDAL, A BANGING NOISE WAS PRESENT COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 156,000.

NHTSA ID

10822477

Incident

Dec 1, 2015

Mileage

156,000 mi

NYLE MAXWELL DODGE SUPERCENTER IN AUSTIN TEXAS WAS PAID TO FIX MY SENSOR LIGHT FOR THE ANTILOCK BRAKE SYSTEM WHICH COMES ON CONTINUOUSLY AND STAYS ON 100 PERCENT OF THE TIME. I WAS TOLD THAT THEY NEEDED TO REPLACE A SENSOR WHICH WOULD COST JUST OVER $1100, AND WAS REQUIRED TO SIGN OFF ON A FORM SO THEY COULD BEGIN THE WORK. AFTER THEY HAD MY DODGE DURANGO A COUPLE OF DAYS, FEBRUARY 27, 2013, I GOT A PHONE CALL FROM SERVICE TO SAY THEY COULD NOT COMPLETELY FIX THE PROBLEM AND THAT THE LIGHT STILL COMES ON "INTERMITTENTLY". THEIR EXPLANATION WAS CONFUSING. SO I BELIEVE THAT I UNDERSTAND FROM THIS, IF THE WARNING LIGHT IS ON THAT THE ABS BRAKE WILL NOT BE WORKING AT ALL. AFTER THIS, I WAS GIVEN AN OPTION OF PAYING ANOTHER $350 FOR A SEPARATE PART, PERHAPS "MODULE" AND THE SERVICE MAN FELT IT WOULD BE THE SOLUTION. I COLLECTED MY CAR WITHOUT NYLE MAXWELL DODGE SUPERCENTER HAVING FIXED THIS $1100 ISSUE. BUT I PAID THEIR BILL. (I NEED TO TAKE IT SOMEWHERE FOR A SECOND UNBIASED OPINION.) AS A CUSTOMER/CONSUMER OF THEIR SERVICE AGREEMENT, I SHOULD HAVE THE RIGHT TO EXPECT THEM TO FIX IT FROM HERE ON OUT TO COMPLETION AT THE EXPENSE OF NYLE MAXWELL DODGE SUPERCENTER; OR REFUND ME. *TR

NHTSA ID

10500876

Incident

Feb 28, 2013

Mileage

95,600 mi

TL*THE CONTACT OWNS A 1998 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS, THE BRAKE PEDAL REQUIRED GREATER FORCE IN ORDER FOR THE VEHICLE TO SLOW DOWN. SUDDENLY, THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE STOPPING DISTANCE INCREASED WHEN BRAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY DISCOVERED NHTSA CAMPAIGN ID NUMBER 99V341000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES). THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL; HOWEVER, IT WAS INSUFFICIENT IN REMEDYING THE FAILURES. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 130,000 AND CURRENT MILEAGE WAS 139,000.

NHTSA ID

10272698

Incident

May 24, 2009

Mileage

130,000 mi

I BOUGHT THIS CAR USED IN THE LAST WEEK OF NOVEMBER '08. I HAD MY BRAKES DONE BY AN INDIVIDUAL MAYBE TWO WEEKS LATER. A COUPLE OF DAY LATER DRIVING HOME FROM WORK I STARTED HEARING A REAL LOUD IRON GRINDING NOISE. THE NEXT DAY I HAD THE CAR TOWED TO AAMCO, WHO TOLD ME MY CALIPER PINS HAD CAME OUT, AND I WOULD NEED A NEW STEERING KNUCKLE AND A SET OF CALIPER PINS.THE TRUCK WAS FIXED COSTING ME $525 (NOTING: MECHANIC USED A USED STEERING KNUCKLE.) NOW 2 MONTHS AFTER THOSE REPAIRS I NEED A WHEEL SPINDLE, AND CALIPER BOLTS BECAUSE THE THREADING HAVE STRIPPED AWAY AND SOMETHING TOTALLY UNRELATED A NEUTRAL SAFETY SWITCH. COSTING ME $580. I WAS TOLD THAT BY FIRESTONE WHO TOLD ME I NEEDED NEW TIE RODS AND THEN CORRECTED THEMSELVES BY TELLING ME I NEEDED A NEW STEERING KNUCKLE - WHO WOULDN'T EVEN WORK ON MY CAR BECAUSE OF LIABILITY TOLD ME THAT IT WAS UNSAFE TO DRIVE BECAUSE THE RIGHT FRONT TIRE COULD LITERALLY FALL OFF DUE TO LACK OF SUPPORT AND CAUSE A MAJOR OR SERIOUS ACCIDENT, AND THAT I NEEDED TO TAKE IT BACK TO AAMCO. I DIDN'T WANT TO BECAUSE I FELT AAMCO SHOULD HAVE FIXED THIS THE FIRST TIME. BUT AFTER FIGHTING WITH THEM AND READING THE OTHER COMPLAINTS MAYBE THEY'RE NOT IN THE WRONG. *TR

NHTSA ID

10260164

Incident

Feb 20, 2009

Mileage

134,000 mi

DODGE DURANGO 1998 BRAKE LINE RUSTED THROUGH . I CHECKED YOUR WEB SITE AND FOUND RECALL ID NHTSA:99V341000 WHICH IS EXACTLY WHAT HAPPENED . I CONTACTED TWO DODGE DEALERS , AND THEY SAID THERE WAS NEVER ANY RECALL FOR THAT PROBLEM . *TR

NHTSA ID

10230557

Incident

Jun 10, 2008

Mileage

93,322 mi

WHILE MY 1998 DODGE DURANGO BEING DRIVEN A ON SURFACE STREET, ONE OF TWO 8 MM STUDS THAT ARE WELDED TO THE POWER BRAKE BOOSTER AND THAT ATTACH THE MASTER BRAKE CYLINDER TO THE POWER BOOSTER SUDDENLY BROKE DURING BRAKING WHICH DISENGAGED THE MASTER CYLINDER WHICH THEN CAUSED A TOTAL LOSS OF VEHICLE HYDRAULIC BRAKING. TO AVOID A REAR END CRASH THE VEHICLE HAD TO CHANGE LANES AND THE PARKING BRAKE WAS USED TO EVENTUALLY BRING THE VEHICLE TO A STOP IN THE MIDDLE OF AN INTERSECTION. I AM THE ORIGINAL OWNER OF THIS VEHICLE AND THE MASTER CYLINDER IS ORIGINAL EQUIPMENT AND HAS NEVER BEEN REMOVED OR SERVICED SINCE IT WAS INSTALLED BY THE FACTORY. *JB

NHTSA ID

10205545

Incident

Oct 8, 2007

Mileage

151,398 mi

WHILE REPLACING THE FRONT DISC BREAK PADS I OBSERVED THE PASSENGER SIDE UPPER CALIPER BOLT WAS NO TIGHTENING. UPON FURTHER INSPECTION I OBSERVED THAT THE THREADS IN THE KNUCKLE WERE STRIPPED COMPLETELY. THE PRICE TO FIX IT WITH A HELI COIL REPAIR WAS AROUND 250.00 NOT INCLUDING LABOR OR 750.00 FOR A NEW STEERING KNUCKLE NOT INCLUDING LABOR. *NM

NHTSA ID

10177813

Incident

Jan 3, 2007

Mileage

11,500 mi

DT*: THE CONTACT STATED WHILE AT THE DEALERSHIP FOR A TIRE REPLACEMENT AND ALIGNMENT THE DEALERSHIP OBSERVED THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED PRIOR TO THE TIRE REPLACEMENT. THERE IS A NHTSA RECALL, # 04V596000, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: UPPER BALL JOINT. THE VIN WAS NOT INCLUDED IN THE RECALL. THE DEALERSHIP REPLACED THE UPPER AND LOWER BALL JOINTS ON BOTH SIDES. SINCE PURCHASE, THE ABS LIGHT AND BRAKE LIGHT INTERMITTENTLY ILLUMINATE. AS A RESULT, SMOKE COMES FROM THE WHEEL WELL AREA. THE DEALERSHIP WAS NOTIFIED ABOUT THE PROBLEM HOWEVER, THEY ARE UNABLE TO DUPLICATE IT.

NHTSA ID

10158528

Incident

May 17, 2006

Mileage

155,000 mi

I TOOK VEHICLE TO MY MECHANIC, COMPLAINT REGARDING LEFT FRONT BRAKE. ALREADY HAD NEW BRAKES, ROTORS REPLACED ONE YEAR AGO. MECHANIC FOUND THAT THE BALL JOINTS NEED REPLACED. VEHICLE HAS 59,000 MILES ON IT, AND HAS ALREADY HAD BALL JOINTS REPLACED, DURING A TSB REPAIR BULLETIN, SEVERAL YEARS AGO, ON MY 1998 DODGE DURANGO, 4X4. MECHANIC SAYS THAT SPINDLES NEED REPLACED, ALONG WITH BALL JOINTS. PREMATURE FAILURE, VEHICLE SHOULD DRIVE FOR 100,000 MILES BEFORE A FAILURE SUCH AS THIS ON THE BALL JOINTS. CURRENTLY WAITING ON PARTS FROM DEALER, TO REPLACE WORN PARTS, HAD EXTENDED WARRANTY, BUT ALREADY RAN OUT IN MAY 2005. AM ALSO HAVING BUSHINGS REPLACED, DUE TO EXTREME TEMPS IN PHOENIX AREA. WILL COST OVER $3000.00 TO DO THE REPAIRS, WHICH SHOULD EITHER BE RECALLED BY DC, OR COVERED UNDER WARRANTY. WILL ALSO CALL AND COMPLAIN TO DEALER. *NM

NHTSA ID

10149955

Incident

Feb 6, 2006

Mileage

59,718 mi

DT*: THE CONTACT STATED WHILE DRIVING LESS THAN 3 MPH THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES DID NOT HOLD. THE BRAKES WERE PRESSED HARDER AND THE VEHICLE FINALLY STOPPED. WHEN EXITING THE VEHICLE THE SMELL OF SMOKE WAS PRESENT. UPON INSPECTION THERE WASN'T ANY BRAKE FLUID IN THE MASTER CYLINDER. AFTER ADDING BRAKE FLUID, THE VEHICLE WAS DRIVEN FOR A SHORT DISTANCE. THE FLUID WAS CHECK AGAIN AND THERE WAS VERY LITTLE FLUID LEFT. THE VEHICLE WAS THEN TAKEN TO A DEALERSHIP. THERE IS A NHTSA CAMPAIGN ID # 99V341000 CONCERNING THE SERVICE BRAKES, HYDRAULIC FOUNDATION COMPONENTS: HOSES, LINES, PIPING AND FITTINGS. THE MANUFACTURER WAS CONTACTED AND IT WAS DETERMINED THE VIN WAS NOT INCLUDED IN THE RECALL.

NHTSA ID

10148843

Incident

Jan 26, 2006

Mileage

100,229 mi

DT: CONTACT STATED BOTH LOWER BALL JOINTS WERE REPLACED TWICE ON VEHICLE. ALSO, BOTH FRONT TIRES HAD TO BE REPLACED TWICE. THE SERVICE DEALER STATED THE TIRES NEEDED REPLACEMENT DUE TO THE FAILURE OF THE BALL JOINTS. THE FIRST REPLACEMENT OCCURRED WHEN THE VEHICLE'S MILEAGE WAS AT 27,280. THE SECOND REPLACEMENT OCCURRED AT 43,908 MILES. CONSUMER STATED FRONT END WAS MAKING A SQUEAKING NOISE AND WAS DRIVING DIFFERENTLY. CONSUMER CONTACTED MANUFACTURER, AND WAS SENDING THE SERVICE RECEIPTS. THERE WAS A RECALL ON DIFFERENT MODEL YEAR FOR THIS SPECIFIC COMPONENT, BUT CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN DUE TO VIN. CONSUMER DID NOT HAVE THE COMPLETE ADDRESS FOR THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED.*AK REPAIR RECEIPTS ATTACHED FOR BALL JOINTS. WINDSHIELD SPRAYER SPRAYS ONE SIDE. CONNECTOR REPALCED. FRONT BRAKE PADS AND ROTORS MACHINED. *TT

NHTSA ID

10130047

Incident

Feb 22, 2005

DT: THE FRONT BRAKE ROTORS PULSATED AFTER BEING BROUGHT TO THE DEALERSHIP. THEY TURNED THEM THEN THEY WORKED FINE FOR A SHORT PERIOD, THEN THEY PULSATED AGAIN. *AK

NHTSA ID

10126632

Incident

Jun 26, 2004

Mileage

12,000 mi

WHILE DRIVING HOME FROM WORK VEHICLE HAD ABRUPT BRAKING, AND CLUNKING NOISES WERE HEARD INSIDE VEHICLE. VEHICLE WAS STOPPED AND NON INTRUSIVE VISUAL INSPECTION WAS COMPLETED PRIOR TO FURTHER OPERATION. CONTINUOUS NOISE WAS HEARD THROUGHOUT TRANSIT HOME. ONCE VEHICLE WAS HOME AND IN DRIVEWAY, INSPECTION BY REMOVAL OF DRIVERS SIDE WHEEL REVEALED LOOSE BRAKE CALIPER. STRIPPED MOUNTING THREADS WERE FOUND ON STEERING KNUCKLE AT BRAKE CALIPER ATTACHMENT. CALIPERS ARE ONLY ATTACHED TO VEHICLE USING (2) THREADED PINS, ONCE THEY ARE STRIPPED CALIPER IS FREE TO SEPERATE FROM VEHICLE.

NHTSA ID

10123796

Incident

May 26, 2005

Mileage

140,000 mi

BRAKES FAILED AT 50MPH. SLAMMED INTO THE BACK OF SEMI TRUCK AT 40MPH AND TOTALED VECHILE. THE SEATBELT RESTRANT AND AIRBAG SYSTEM FAILED TO ENGAGE. I SLAMMED INTO THE STEERING WHEEL TO BREAK 2 RIBS AND CRACK MY STERNUM. IF THE AIRBAGS WOULD HAVE WENT OFF I WOULDNT BE HAVING BACK AND NECK PROBLEMS EITHER. I WISH DODGE WOULD HELP US INSTEAD OF HURTING US.

NHTSA ID

10120037

Incident

May 4, 2005

Mileage

142,000 mi

I WON A 1998 DODGE DURANGO 4X4. I RECENTLY HAD TO REPLACE THE BRAKES ON MY DURANGO. I HAD ONE OF THE PADS ON THE PASSENGER SIDE BREAK LOOSE FROM THE SHOE. I HAD TO REPLACE THE ROTORS AS WELL. COSTING ME $435. THE MECHANIC DOING THE WORK WANTED TO KNOW IF I HAD REPLACED THE REAR BRAKES RECENTLY. I INFORMED HIM THAT I HAD NOT. THE FRONT AND REAR WERE REPLACE AT THE SAME TIME MAYBE A YEAR EARLIER. HE SAID THERE WAS NEXT TO NO WEAR ON MY REAR BRAKES. SINCFE HAVING MY BRAKES REPLACED THERE IS THIS AWFUL GRINDING SOUND IN THE FRONT OF THE VEHICLE. I TOOK IT BACK TO THE MECHANINC AND HE SAID ALL 4 BALL JOINTS, UPPER AND LOWER, NEEDED TO BE REPLACED AT A COST OF $1400. PARTS AND LABOR. I KNOW DODGE RECALLED THE 2000-2003, BUT THIS IS REDICULOUS. I HAVE NOT READ ALOT OF COMPLAINTS ABOUT THE 2000-2003, I'VE READ MORE ABOUT THE 98-99. ALSO MY BRAKES HAVE FAILED TO ENGAGE TWICE AND THEY LOCKED UP ON ME ONCE ON DRY PAVEMENT.*AK

NHTSA ID

10114732

Incident

Mar 22, 2005

Mileage

103,600 mi

THE FRONT WHEELS DO NOT LOCK WHEN APPLYING THE BRAKES. THE REAR BRAKES SEEM TO BE DEFECTIVE. THE DEALER CAN FIND NO DEFECTS.

NHTSA ID

10109694

Incident

Jan 6, 2004

Mileage

38,000 mi

AFTER PARKING CAR IN DRIVEWAY, ABS MOTOR TURNS ON AND STAY ON EVEN AFTER TURNING THE KEY OFF, HAD TO ACT QUICK TO PULL THE 40 AMP FUSE UNDER HOOD BEFORE THE ABS HCU MOTOR OVER HEAT. CAN SOMEONE EXPLAIN WHY DODGE NEEDS A 40AMP FUSE TO POWER A LESS THAN 20AMP ABS CONTROL UNIT, AND WHY DOES THE MOTOR STAYS ON WHEN THE IGNITION SHOULD HAVE SHUT EVERYTHING DOWN. THAT COULD HAVE BEING A FIRE HAZARD IF I HAVE LET THE MOTOR STAY RUNNING. BOTH ABS FUSE OR PULLED AT THIS TIME SO I CAN COMMUTED TO AND FROM WORK WITHOUT WORRY ABOUT THE HCU MOTOR RUNNING. *JB

NHTSA ID

10108472

Incident

Jan 14, 2005

ALL OF THE VEHICLE'S BALL JOINTS HAD TO BE REPLACED. *NM THE CONSUMER STATED THAT THERE WAS A PROBLEM IN THE FRONT END OF THE VEHICLE. THE RECALL DID NOT INCLUDE THE CONSUMERS VEHICLE. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE AMOUNT SHE PAID FOR SERVICE. THE ABS AND BRAKE LIGHT CAME ON . THE RIGHT INNER TIE ROD ASSEMBLY WAS REPLACED. *TC *JB

NHTSA ID

10110885

Incident

Aug 1, 2003

WHILE TRAVELING 55 MPH APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE,AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE BRAKE LINE AND HOSE NEEDED TO BE REPLACED. *AK

NHTSA ID

10103691

Incident

Dec 13, 2004

1) ABS AND BRAKE LIGHTS CAME ON, WHINING NOISE FROM FRONT END 2) DEALER DETERMINED BALL JOINTS IN FRONT AND WHEEL BEARINGS IN SERIOUS SHAPED, LAUGHED AT HOW I WAS JUST DRIVING ON THE HIGHWAY SINCE THE LIKELIHOOD OF THE WHEELS FALLING OFF WAS SO HIGH.*AK 3. DEALER INSTALLED 2 HUB BRAKES, BEARINGS IN FRONT ($1025.30 COST) AND OVERHAULED REAR DIFFERENTIAL, BEARINGS WORN AND EXCESSIVE MOVEMENT IN PINION ($924.48). * NOW I HEAR NHTSA HAS DISCOVERED THIS ON 00-03 DURANGOS (MINE IS A 98) AND WANTS CHRYSLER TO RECALL THEM. I PAID ALL THIS MONEY TO CORRECT A PROBLEM EVEN THE FEDERAL GOVERNMENT SAYS IS CHRYSLER'S FAULT. THEY SHOULD GIVE ME AT LEAST A CREDIT FOR FUTURE REPAIRS.

NHTSA ID

10102524

Incident

Feb 5, 2004

Mileage

73,366 mi

COMPLAINT RECEIVED VIA E-MAIL. THERE WAS BRAKE FAILURE. THE FRONT DISC BRAKES REPLACED SEPTEMBER 2004. OCTOBER 27, 2004 THE CONSUMER APPLIED BRAKES WHILE APPROACHING A STOP SIGN AT 30 MPH AND PEDAL WENT TO FLOOR, AND ENDED UP IN THE STREET WITH THE SEMI BEARING DOWN ON ME. THE TRUCK DRIVER SWERVED BARELY MISSING ME AND MY VEHICLE. THE CONSUMER CALLED THE DEALER AND WAS ADVISED THAT IT WAS NOT THEIR PROBLEM SINCE I BOUGHT VEHICLE USED. THEY WERE THE ONES THAT KNEW THE VEHICLE HAD PROBLEMS WITH BRAKES, THAT WAS WHY THEY SENT ME TO COX AUTOMOTIVE TO HAVE BRAKES REPLACED. COX INDICATED THAT PISTON ON ROTORS BLEW OUT, AND ONE BRAKE LINE NEEDED REPLACEMENT. I PAID FOR REPAIRS AND TOWING OUT OF POCKET. I SURELY FELT LIKE I WAS DEAD FOR A MOMENT. I GOT CHEST PAINS AND TOOK MEDICATION. *AK *SC *JB

NHTSA ID

10099920

Incident

Sep 15, 2004

Mileage

60,942 mi

REAR ABS FAILURE WHEN A DEAR RAN OUT IN FRONT OF ME. FRONT BRAKES LOCKED UP, REAR OF SUV PASSED THE FRONT. DEAR WAS HIT WITH THE LEFT FRONT AND LEFT SIDE AS THE VEHICLE SKIDDED OUT OF CONTROL.*AK 1 DEATH IF YOU COUNT THE DEAR

NHTSA ID

10082543

Incident

Jul 1, 2000

Mileage

60,000 mi

ABS FAILURE, VEHICLE HAD 500 MILES. CAR SLAMMED ON BRAKES IN FRONT OF ME. I SLAMMED ON BRAKES. FRONT BRAKES LOCKED, REAR BRAKES DID NOT WORK AT ALL. *AK THE DEALERSHIP AND MECHANINCS CAN NOT FIND FAILURE. DEALERSHIP CLAIMS THERE IS NOTHING WRONG WITH THE BRAKES.

NHTSA ID

10082542

Incident

Nov 1, 1998

Mileage

500 mi

ABS/BRAKE LIGHTS CAME ON. WE TOOK THE CAR TO A REPUTABLE DEALER FOR REPAIRS. FIRST, WE WERE TOLD THAT THE REAR SPEED SENSOR WAS DEFECTIVE. THE LIGHTS CAME BACK ON 3 MONTHS LATER. THEN, WE WERE TOLD THAT THE MAIN RELAY WAS OPEN AND IT NEED RESETTING. THE LIGHTS CAME ON AGAIN. WE TOOK IT BACK AND WAS TOLD THE SAME THING AGAIN( MAIN RELAY WAS OPEN). THE LIGHTS CAME BACK ON AGAIN. THIS LAST TIME WE TOOK IT IN WE WERE TOLD THAT IT NEEDS A ANTILOCK CONTROLLER MODULE, WHICH COST AT THE MINIMUN OF $600.00.*AK

NHTSA ID

10081088

Incident

Jul 18, 2002

I OWN A 1998 DODGE DURANGO. IN THE LAST 2 YEARS I HAVE HAD TO REPLACE THE ENGINE AND DRIVE SHAFT, SIMPLY BECAUSE THEY FAILED. THE SUV HAS BEEN METICULOUSLY CARED FOR; ALL MAINTENANCE SCHEDULES HAVE BEEN FOLLOWED. IN ADDITION, THE ABS COMPUTER/SYSTEM HAD TO BE REPLACED, AND NOW 15 MONTHS LATER, THE ABS LIGHT HAS COME ON AGAIN. I WANTED TO KNOW IF OTHER CUSTOMERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THIS VEHICLE. WHEN I CALLED CUSTOMER SERVICE, THE ONLY PEOPLE I HAVE BEEN ABLE TO TALK TO HAVE BEEN THE LOW LEVEL EMPLOYEE. THEY WILL NOT, AND PROBABLY HAVE BEEN INSTRUCTED NOT TO, FORWARD THE CALL TO SOMEONE IN UPPER MANAGEMENT. THEY WILL NOT GIVE ME ANY INFORMATION AS TO WHETHER THE PROBLEMS I HAVE HAD WITH THIS VEHICLE ARE COMMON.THIS HAS BEEN VERY FRUSTRATING.*AK

NHTSA ID

10079219

Incident

May 1, 2003

Mileage

60,000 mi