Owner-reported complaints naming the seat belt system, filed with NHTSA
Data refreshed
Reports naming seat belts, buckles, retractors and pretensioners. Every record below is an owner-reported complaint about the 2013 Dodge Durango submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The contact owns a 2013 Dodge Durango. The contact stated that while pulling the vehicle out of a parking lot, the front driver’s headrest deployed without an accident or impact. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
The contact owns a 2013 Dodge Durango. The contact stated while driving 55–60 MPH, there was an abnormal exploding sound detected. The contact pulled over and noticed that the driver's side headrest air bag had exploded without warning or impact. The contact sustained a headache, but medical attention was not provided. The contact called the local dealer, who stated that repairs were not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case and informed the contact that the repairs would be at her own expense. The failure mileage was approximately 171,088.
The contact owns a 2013 Dodge Durango. The contact stated that while the vehicle was parked, the driver's side headrest deployed prematurely. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,820.
The contact owns a 2013 Dodge Durango. The contact stated that while reversing into a parking space, the driver's side front seat headrest was deployed without impact. The contact sustained an injury to her head; however, no medical attention was received. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 146,000.
THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER’S SIDE FRONT SEAT HEADREST AIR BAG DEPLOYED INADVERTENTLY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
SINCE I PURCHASED THIS VEHICLE IN JANUARY 2020 11TH, IT DROVE LIKE IT HAD BAD GAS IN IT. IT WANTED TO GO WHEN I ACCELERATED BUT SLOW TO MOVE. I WAS NOT TOLD BY THE DEALER NOR GIVEN CAR FAX ABOUT THE RECALL AND THE DANGEROUS IT COULD POSE TO ME AND MY FAMILY. I HAD A LEAK, WHICH HAD TO DO WITH TRANSMISSION AND I REPAIRED IT OUT OF OUR OWN EXPENSES BC IT WASNT COVERED. IT ALSO STOPPED TURNING ON AS WELL. MY HUSBAND WAS VISITING HIS SISTER, AND IT CUT OFF WHILE COMING ONTO THE ON THE RAMP OF A LOCAL STREET. EXACTLY WHAT THE RECALL SAID AS NOTIFIED IN DECEMBER 2020 HAPPENED WHILE IN MOTION ON A BUSY ROAD. I AM THANKFUL IT WAS MY HUSBAND AND NOT ME AND MY THREE YOUNG CHILDREN. THAT DAY WAS JANUARY 1ST 2021, THE CAR WAS TOWED TO MY HOME, AAA ONLY ALLOWS ONE TOW. AND GATE OF DEALERSHIP WAS CLOSED. IT IS STILL THERE. AND I WAS TOLD IT WAS ON BACK ORDER THE PART AND WONT BE IN UNTIL FEBRUARY. I AM WITHOUT A LOANER AS WELL AS A RENT A CAR. UNFORTUNATELY THE DEALERSHIP IN MY HOME WONT HAVE THE PART UNTIL FEBUARY AND I ALREADY DROVE TO THE DEALER I PURCHASED FROM OVER 100 MILES AWAY 2X SINCE OUR PRUCHASE AND ITS NOT SAFE TO DRIVE.
HEAD REST POPPED OPEN. *TR
2013 DODGE DURANGO. I WAS LEAVING WORK, GOT IN CAR, PUT ON SEAT BELT AND HEAD REST DEPLOYED. I CAN SEE THAT THE BRACKETS HOLDING THE PIN IN PLACE BROKE CAUSING IT TO DEPLOY.*DT*JB
2013 DODGE DURANGO SXT. CONSUMER WRITES IN REGARD TO DRIVER SIDE HEAD-REST OPENING WHILE DRIVING. *AS *JS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ANTI-WHIPLASH CUSHION DETACHED FROM THE HEADREST ON THE FRONT PASSENGER SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADREST DETACHED FROM THE DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH REAR COLLISION SENSORS THAT CAUSED THE FAILURE. AUTONATION CHRYSLER DODGE JEEP RAM & FIAT IN PHOENIX, ARIZONA CONFIRMED THAT THE REAR COLLISION SENSORS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 76,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED AN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000...UPDATED 09-24-14 *BF THE CONSUMER STATED THE AIRBAG AND THE SHOULDER RESTRAINT BOTH FAILED. THIS CAUSED THE CONSUMER'S FACE TO HIT THE STEERING WHEEL RESULTING IN A FRACTURED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INSPECTED THE VEHICLE. UPDATED 02/24/2015*JS
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .