Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2017 Dodge Durango submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Runaway vehicle, police was called after car stopped and I was able to safely park it on the side of the freeway.also a police officer on motorcycle came the the scene to make sure I was able to get a towing scheduled. Dealership currently confirmed gas pedal accelerator needing to be replaced.
I bought my car with 50,000 miles. I didn’t even have 55,000 and my car started have electrical issues with the speedometer, my dashboard started glitching with all the lights including an A with exclamation mark. I took it to the Dodge dealership in Huntsville and said they couldn’t do anything about it since the recall seemed to be repair but they couldn’t clear the code. My truck has had the same issue with the recall. My car was never repaired from the recall. My vehicle is dangerous to drive on the freeway as I will get this code a! And the speed will automatically drop. I really need help as this recall was never resolved on my car
Cruise control will engage and disengage. The cruise light will flicker on screen. When pressed it will not engage or come on at all
When backing with trailer or and hitch usage the car will not allow the driver to turn off the parking assist “off” button its been a ongoing issue with many dodge vehicles and the dealer ships will say a update is needed and charge for it. How ever we dont know when its needed and get stuck in a parking lot tryna back up or in the middle of a street trying to back up a trailer. When you turn it off the button will turn it self back on and brake as if it is an emergency so your stuck with a trailer on the vehicle and cant park.
The contact owns a 2017 Dodge Durango. The contact stated that while driving the vehicle, the rear brake lights failed to illuminate. The vehicle was taken to the local dealer who diagnosed that the rear brake light bulbs had failed due to water and condensation inside the rear taillight assembly housings. The light bulbs were replaced, and the failure was temporarily fixed; however, the failure reoccurred. The contact stated that the rear taillight assembly housings had been replaced on two previous occasions for the same failure. Additionally, the rear back-up camera malfunctioned and no image was displayed. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000. The contact stated that the rear brake lights were replaced for a second time but the problem still persists.
The electrical power steering failed making it nearly impossible to steer.
When driving on the freeway I went to accelerate the car then begin to accelerate by itself even when I was hitting the brakes it would not slow down. Finally after a few seconds it slowed down. About a week after that started feeling like the transmission was having issues. Now I cannot drive my car. And this happened about three times with the acceleration of the car doing that by itself.
I have taken it twice to the dealership. There is an issue with the rpm and i receive several light on my dash. The most dangerous is when I try to speed the RPM goes so high and it stops driving. They told me it had something to do with the recall but the recall has expired so now i have to fix it.
The vehicle has a rear parking assist function. Via a Uconnect (touchscreen) system, the function can be enabled or disabled. The Uconnect system allows the operator to select whether the function will provide an audible warning or brake automatically if an object behind the vehicle is detected by any of 4 sensors installed in the rear bumper. The function can also be enabled or disabled via a physical button below the Uconnect system. I purchased the vehicle new and have owned the vehicle for 3 years. I have towed boats many times. Until recently, I was able to successfully use the touchscreen or physical button to disable the function when backing up with a trailer connected. Now I cannot disable the function or braking via either method. It appears to turn off for about 1 second before turning back on. I've tested in various conditions such as park/neutral, with/without a trailer, etc. to no avail. I thought I would try resetting software in the rear parking assist controller, so I disconnected both batteries and removed the proper fuse, but that didn't fix the issue. That got me worried because the failsafe should be that if the control system goes bad, the function should be disabled. I believe this to be true, because sometimes you need to back up to avoid collisions with irresponsible drivers, etc. If you are towing a trailer, you wouldn't be able to back up if the system failed. I understand about failsafe design from working on safety-critical aircraft computers. I reviewed the users manual and information online, and found that if connected to a trailer or exceeding 7 mph in reverse, the function should disengage. However, the function has NEVER, in 3 years, disengaged when towing a trailer, and I am unable to exceed 7 mph when towing due to the automatic braking. I tested this again by plugging a trailer into both factory-installed electrical receptacles provided with the tow package. I could not disable it. Other vehicle owners have the same issue.
DRIVING CAR ON FREEWAY WHEN THE COMPUTER LOCKED UP SYSTEM OF AWD AND SENSORS. THE BACK TIRES WOULD NOT TURN AND CAR STARTED TO JERK AND SLOWED DOWN. THE DASH BOARD LIGHTED UP AND ALL SENSORS SAID OFF OFF OFF . THE MILEAGE SPEEDOMETER CHANGED TO KILOMETERS AND THE MAPPING SCREEN HAD THE CAR GOING IN A CIRCLE. THE STEERING WHEEL WAS STIFF AND CARS WHERE PASSING ME BY. THE CAR MADE A CLUNKING SOUND WHEN IT FIRST HAPPENED. I GOT SCARED TRYING TO FIGURE OUT WHAT TO DO. I SLOWLY GOT OUT OF TRAFFIC AND OFF THE FREEWAY TO PARK THE CAR. HAD THE TOW PERSON COME AND WE HARD TIME GETTING IT TO STAY IN NEUTRAL. I HAD TO STAY IN THE CAR SO IT WOULD NOT SHUT OFF. WHEN GOT IT TO DEALERS FOR REPAIR THE REPAIR PLACE SAID THE COMPUTER MUST HAVE RESET ITSELF AND THEY COULD NOT FIND ANYTHING WRONG?? I FEEL THIS IS A BIG PROBLEM? THIS SHOULD BE LOOKED INTO AS IT COULD BE LIFE THREATING WHEN DRIVING ALONG AND THE COMPUTER TAKES OVER LIKE THAT AND YOU HAVE NO CONTROL OF THE WHEELS. MY TOW PERSON SAW WHAT IT WAS DOING ALSO NOT JUST ME. SO I KNOW IT WAS HAPPENING. SOMETHING IS WRONG WITH THAT COMPUTER SYSTEM WHERE IT JUST SHUTS DOWN LIKE THAT. IT HAS DONE IT BEFORE ON A SMALLER AREA OF JUST THE HIGH BEAM CONTROLS BUT THIS TIME IT WAS THE WHOLE DRIVING MECHANIZM. PLEASE LOOK INTO THIS PROBLEM. I WOULD LIKE TO SEE A NEW COMPUTER OR SOMETHING DONE WITH MY CAR SO IT IS SAFER AND MORE RELIABLE. SINCERELY, JAN MILOS
WHILE DRIVING, THE LIGHTS ON THE DASH CONTROL PANEL (SPEED, RPM'S, BLINKERS, ETC) TURN OFF AND ON RANDOMLY MULTIPLE TIMES. WHILE DRIVING, THE LANE SENSE WILL TURN OFF AND ON RANDOMLY MULTIPLE TIMES. WHILE DRIVING, THE ACC/FXCW WILL TURN OFF AND ON RANDOMLY MULTIPLE TIMES. WHILE DRIVING, THE PASSENGER WINDOW WILL ROLL DOWN MULTIPLE TIMES. WHILE DRIVING, THE AM/FM/XM RADIO CUTS IN & OUT. THESE THINGS HAPPEN ON CITY STREETS AND THE HIGHWAY WHILE THE VEHICLE IS IN-MOTION. ISSUES TYPICALLY TAKE PLACE WHEN THE TEMPERATURE IS BELOW 30-DEGREES FAHRENHEIT. ISSUES WERE OBSERVED JANUARY 2019 FEBRUARY 2019 NOVEMBER 2019 DECEMBER 2019 JANUARY 2020 NOVEMBER 2020 SERVICE DATES WITH AUTHORIZED DODGE DEALERS INCLUDE: FEBRUARY 4, 2019 FEBRUARY 12, 2019 DECEMBER 12, 2019 DECEMBER 21, 2019 **ALL WERE UNDER WARRANTY & NONE EVER OFFICIALLY DIAGNOSED THE ISSUE. I'VE HAD THE VEHICLE TESTED BY 3 DIFFERENT DODGE DEALERS WHO TOLD ME THEY WERE UNABLE TO DIAGNOSE THE ISSUE. THE DEALERS WERE UNABLE TO PROVIDE ME WITH THE INFORMATION THEY WERE SEEING FROM THEIR DIAGNOSTICS MACHINES AS IT WAS DEEMED CONFIDENTIAL. IN ADDITION, THE FOLLOWING ISSUES ALSO OCCUR: - KEY FOBS WILL NOT START THE VEHICLE - U-CONNECT WILL NOT START THE VEHICLE
THE LIGHTS IN THE CAR ARE GOING OFF AND ON BY THEMSELVES, THE PASSENGER WINDOW GOES DOWN WITHOUT THE WINDOW BEING TOUCHED. AND THE CAR WILL TURN OFF WHEN IDLING IN THE PARK POSITION AND THE AUTOMATIC SHUT OFF IS NOT ON OR OFF.
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
I WAS SUPPOSED TO HAVE HAD RECALL SERVICE COMPLETED ON MY VEHICLE JULY 23, 2017. A FEW DAYS LATER, I STARTED EXPERIENCE A BANGING NOISE AND SHAKING OF THE CAR. I CONTACTED SERVICE TO SCHEDULE AN APPOINTMENT AND NO ONE RETURNED MY CALL. A LITTLE MORE THAN A WEEK LATER ON AUGUST 4TH, WHILE DRIVING BETWEEN 40 AND 50 MPH, THE CAR STARTED MAKING A GRINDING NOISE, LOST POWER, SLOWED DOWN AS IT STARTED TO SPUTTER. THE SOUNDS AND FEELING, REMINDED ME OF DRIVING A MANUAL CAR AND HAVING IT IN THE WRONG GEAR. I HAVE TAKEN THE CAR IN TO THREE DEALERSHIPS, FIVE TIMES NOW. ONLY TO BE TOLD, NO CODES WERE FOUND SO NOTHING CAN BE DONE. DODGE NEEDS TO TRAIN ITS MECHANIC HOW TO DIAGNOSE CARS WITHOUT A CODE AND LISTEN TO THEIR CUSTOMERS.
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
THE FIRST TWO INCIDENTS OCCURRED WHILE THE VEHICLE WAS PARKED AND IDLE. THE VEHICLE WOULD NOT TURN ON AND ALL SYSTEM INDICATIONS WERE BEING ALERTED ON THE DASHBOARD SCREEN (POWER STEERING OFF, PARK ASSIST OFF, CHECK ENGINE LIGHT, ETC.). THE THIRD INCIDENT OCCURRED WHILE DRIVING THE VEHICLE DOWN A MAIN THOROUGHFARE. THE VEHICLE STARTED "BEEPING" WITH A RED LED FLASHING IN THE DASH. THE DASHBOARD SCREEN WAS ALERTING ME TO PUT THE VEHICLE IN PARK. ONCE IN PARK, THE VEHICLE SHUT OFF AND I WAS UNABLE TO RESTART IT. I HAVE VIDEO SHOWING THE INDICATIONS IF SOMEONE NEEDS TO REACH OUT TO ME. IT IS AT A DEALERSHIP SERVICE DEPARTMENT FOR THE THIRD TIME, INVOLVING THE SAME ISSUES....UPDATED 12/11/17 *BF UPDATED 7/17/18*JB .
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT WITH THE AUTOMATIC MODE OR STOP/START FEATURE ACTIVATED, IT LUNGED FORWARD WHEN THE CONTACT'S FOOT RELEASED THE BRAKE PEDAL. THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES CONSISTENT WITH A CERVICAL STRAIN AND BRUISED RIBS, WHICH REQUIRED MEDICAL ATTENTION. THE OCCUPANT IN THE OTHER VEHICLE SUFFERED NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AWAY FROM THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,999.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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