2017 Dodge Durango Interior & seats Problems

I had just parked my vehicle in my drive and turned it off. I opened my door then sat back in my seat to stretch my back, sitting straight up with my head against the headrest, before getting out. As soon as I leaned my head against the headrest it, for lack of better terms, exploded into the back of my head. It hit me with such force I was not sure what had happened as there was nobody around me that could’ve cause it. Sure enough there was no accident to cause it. I have had a headache and back pain for a week due to it.

NHTSA ID

11699572

Incident

Nov 6, 2025

While driving, the Active Headrest Restraint deployed on the passenger side WITHOUT accident. It appears the plastic piece that holds the pin broke. Luckily there wasn't a passenger present but this could've done serious head injury. This also puts the driver at risk for the driver side could deploy randomly. There were no messages or warnings or any symptoms indicating to the failure.

NHTSA ID

11691461

Incident

Oct 4, 2025

The driver’s side headrest deployed while I was driving. There was no warning and no impact. The headrest pushed my head forward, slamming into the back of it. This could have been a disaster, gigantic safety risk.

NHTSA ID

11634587

Incident

Jan 7, 2025

Started the vehicle, my wife was in the passenger seat. The headrest exploded apart and hit her in the back of the head. It hit her pretty hard in the back of the head. She had a headache but no medical attention was needed. I'm hoping this does not happen to the drivers side while I am driving.

NHTSA ID

11621326

Incident

Oct 5, 2024

While parked, the front passenger headrest split apart. The active headrest appears to have broken or deployed. The vehicle was in park. No collision. Drive seat did not deploy. Reset of headrest doesn’t not seem possible. latches appear broke. No noise when this occurred. Back seat passenger witnessed the headrest randomly split open

NHTSA ID

11617143

Incident

Sep 29, 2024

On [XXX] 2024 my wife, son, and I were sitting at a stop light on [XXX] at approximately 16:40 hours when we heard a loud pop in the vehicle and my wife's head was pushed forward by the passenger side seat head rest, causing pain to my wife's head and neck, and shoulder muscles. Upon inspection of the head rest, it had become separated in the middle (pictures attached). Vehicle is equipped with the active head restraint system. My wife has not received medical attention yet but is quite sore this morning. We will contact our dealer to replace the head rest (and the driver's side head rest) and request the defective head rest be returned to us so it is available for NHTSA inspection. The vehicle has not yet been inspected by the manufacturer, police, insurance rep, or others yet. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. This happened suddenly without any warning while we were stopped at a traffic light. Our safety was put at risk by the sudden failure and violent expansion to the head rest causing pain to my wife. Had this occurred on the driver's side while the vehicle was in motion, it could have caused a motor vehicle crash resulting in severe injury, property damage, or even death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11590800

Incident

May 25, 2024

Vehicle was sitting, not driven and parked for a couple days, got into the car and the saw the front passenger headrest airbag had deployed. Vehicle has not been in an accident or been damaged.

NHTSA ID

11541762

Incident

Aug 3, 2023

I was driving with my 16yr old and the headrest popped open and hit her in the back of the head

NHTSA ID

11541122

Incident

Aug 27, 2023

Passenger Seat Headrest deploys

NHTSA ID

11490704

Incident

Oct 24, 2022

DRIVER SIDE HEADREST POPPED OUT AND WON'T GO BACK IN

NHTSA ID

11361611

Incident

Sep 27, 2020

Mileage

22,000 mi