Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
211
Latest Jul 10, 2008
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
18%
of 1,157 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
15
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
11
What this page shows
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 1996 Dodge Grand Caravan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 211 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming airbag
The 25 most recent of 211, in the owner's own words
THE VAN WILL START THEN IMMEDIATELY TURN OFF. IT DOES THIS MORE WHEN IT IS HOT OUTSIDE. IF YOU LET THE VEHICLE SIT FOR ABOUT 4 HOURS IN THE SHADE IT WILL START AND GET YOU TO YOUR NEXT DESTINATION. IF THE WEATHER IS TOO HOT IT WON'T START UNTIL THE WEATHER CHANGES TO COOLER. I HAVE REPLACED THE STARTER, TWO COMPUTERS, GOT THE CIRCUIT BOARD COLD SOLDERED. REPLACED THE BATTERY AND CAN'T REMEMBER ALL THE REST. IT STILL HAS THIS PROBLEM. IT SEEMS TO BE VERY COMMON. THERE IS A WEB SITE TOPIX.COM THAT HAS A FORUM JUST FOR THIS PROBLEM. NO ONE HAS BEEN ABLE TO FIX IT COMPLETELY. SOME ONE SOME WHERE HAS GOT TO KNOW HOW TO FIX THIS PROBLEM. ALSO THE CLOCK SPRING IS UNDER RECALL. ONCE YOU GET THE RECALL DONE AFTER A FEW YEARS THE SPRING BREAKS AGAIN AND THEY DON'T FIX IT AGAIN. SO I NO LONGER HAVE A HORN OR AIRBAGS THAT WORK. *TR
NHTSA ID
10233766
Incident
May 6, 2003
Mileage
80,000 mi
Airbags
Filed Mar 17, 2008
Crash reported
TL*THE CONTACT OWNS A 1996 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 5 MPH DOWNHILL IN THE SNOW, THE BRAKES LOCKED AND THE VEHICLE BEGAN TO SLIDE. THE CONTACT RELEASED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED. SHE REAPPLIED THE BRAKES, BUT THEY LOCKED AGAIN. THE CONTACT STRUCK A TREE HEAD ON AND THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE SUSTAINED MAJOR DAMAGE, BUT WAS STILL ABLE TO BE DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND THE ERROR CODES REVEALED THAT THE VEHICLE WAS NOT IN A CRASH, WHICH IS POSSIBLY WHY THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 200,552 AND FAILURE MILEAGE WAS 200,500.
NHTSA ID
10221428
Incident
Mar 7, 2007
Mileage
200,500 mi
AirbagsEngineTransmission
Filed Feb 18, 2005
- 96 DODGE GRAND CARAVAN W/3.8 V6 AND 41TE 4SPD TRANSMISION - 2 TRANSMISSION FAILURES - 1ST WENT TO ABOUT 125000, THEN KEPT HITTING THE "LIMP HOME MODE" - 2ND HAS "TORQUE CONVERTER LOCKUP" PROBLEM, SHOPS SAY REBUILD AGAIN, AFTER ONLY 38000 MILES. - FAN RELAY WENT OUT BEFORE RECALL WAS ISSUED, HAD TO REPLACE THE RADIATOR OUT OF POCKET. - HAD CLOCK SPRING REPLACED AFTER COMPONENT FAILURE RELATING TO IT (HORN, CRUISE ETC) - UNION CITY GA DEALER ATTEMPTED TO FIX THE FUEL RETURN LINE ISSUE, BOTCHED IT UP AND CAUSED MAJOR LEAK WHEN REFUELING. THEY RE-FIXED IT AFTER MUCH COMPLAINING. *AK
NHTSA ID
10110774
Incident
Nov 14, 2004
Mileage
165,000 mi
AirbagsEngine
Filed Nov 2, 2004
Crash reportedFire reported
WHILE DRIVING 55 MPH THE CONSUMER HIT A DEER. WHEN GETTING OUT OF THE VEHICLE THE OWNER NOTICE A FIRE IN THE ENGINE COMPARTMENT. NO REPORT OF AIR BAG DEPLOYMENT. AS A RESULT THE VEHICLE BURNED TO THE GROUND. NO INJURIES REPORTED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
NHTSA ID
10099186
Incident
Oct 28, 2004
Mileage
130,000 mi
AirbagsBody & structureElectrical+4 more
Filed Jul 29, 2004
SERPENTINE BELT OR TENSIONER CLIP HAS HAD TO BE REPAIRED 4 TIMES (TOWED EVERY TIME) ELECTRICAL PROBLEMS SINCE THE BEGINNING; TURN THE KEY AND THE WINDSHIELD WIPERS START GOING, TURN THE KEY OFF AND THE WIPERS "KEEP" GOING, TAKE THE KEY TOTALLY OUT OF THE IGNITION AND THE WIPERS GO AND THE "DINGING" ALARM THAT TELLS YOU THE LIGHTS ARE ON OR THE KEY IS IN, STARTS.(I SERIOUSLY THOUGHT THE CAR WAS POSSESSED) OR TURN THE KEY AND "NOTHING" COMES ON EXCEPT THE ENGINE. I'VE REPLACED THE BATTERY 5 TIMES AT LEAST - IT'S USUALLY BETTER W/ A NEW BATTERY FOR A LITTLE WHILE. HAVE HAD TO HAVE THE WINDOW MOTOR AND ASSEMBLY REPLACED ON DRIVERS SIDE TWICE AND 5 TIMES ON THE PASSENGER SIDE. MOST RECENT WAS 4/04, WHICH WAS REPLACED 7/04 AGAIN. THE SIDE SLIDING DOORS ON BOTH SIDE DO NOT LOCK, IF YOU PUSH THE BUTTON DOWN, YOU CAN'T GET IT BACK UP. THE REAR HATCH IS DAMAGED FROM CLOSING THE DOOR, LOOKS LIKE I WAS HIT IN THE REAR, BUT HAVE NOT BEEN. CHECK ENGINE LIGHT WAS ON FOR MONTHS IN FALL '03, NO MECHANIC COULD SAY WHY. WANTED TO GET THE A/C CHARGED BUT IT WOULDN'T HOLD A CHARGE. DEALER COULDN'T FIGURE IT OUT. TOOK IT TO ANOTHER MECHANIC WHO SAID THE A/C UNIT WAS TOTALLY MELTED. HAD IT REPLACED AND THEN THE COMPUTER RESET. REPLACED THE TRANSMISSION AT 100000, THE "PLANTATARY GEARS" WERE CRACKED. CHECK ENGINE LIGHT IS ON AGAIN IN 7/04, FAILED EMISIONS, REPLACED O2 SENSOR, LIGHT STILL ON, TACK STICKS AND CAR WON'T ACCELERATE AT TIMES - I CAN PUSH IT TO THE FLOOR AND IT WON'T GO?? FEELS LIKE IT'S CHOKING, NO POWER. HAVE A 3.8L, SHOULD HAVE POWER. THERE IS NO PANEL/DOOR FOR PASS. AIRBAG TO COME OUT. IF I EVER GOT IN AN ACCIDENT, WHAT WOULD IT DO...JUST BUST THROUGH MY DASH? OVER TIME, THE DASH ON THAT SIDE HAS GOTTEN SOFT AND MUSHY, WHAT'S THAT ABOUT? MY DAD BOUGHT THE SAME YEAR CARAVAN I DID, BUT HE DOESN'T HAVE THE GRAND CARAVAN LE AND HE DOESN'T HAVE THE 3.8L AND HE HASN'T HAD A SINGLE PROBLEM...I GUESS I GOT ALL OF THEM.*AK
NHTSA ID
10082978
Incident
Jul 1, 2004
Mileage
500 mi
Airbags
Filed Jun 23, 2004
Crash reported
WHILE TRAVELING AT 20 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED. MANUFACTURER WAS NOTIFIED. *AK
NHTSA ID
10079706
Incident
Jun 17, 2004
Airbags
Filed Jun 23, 2004
Crash reported1 injury reported
DRIVER SIDE AIRBAG DID NOT DEPLOY. AFTER THE DODGE CARAVAN SUSTAINED A HEAD ON COLLISION. 96 DODGE G. CARAVAN. *AK
NHTSA ID
10078708
Incident
Jun 20, 2004
Mileage
40 mi
AirbagsElectrical
Filed Mar 31, 2004
WHILE DRIVING SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. ALSO, HORN DIDN'T NOT WORK. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK
NHTSA ID
10065374
Incident
Mar 31, 2004
AirbagsDriver assistance
Filed Feb 22, 2004
"AIR BAG" LIGHT IS ILLUMINATED (KNOWN PROBLEM), THE CRUISE CONTROL WILL ACTIVATE UPON PUSHING THE BUTTON, BUT THE CANCEL BUTTON WHEN PUSHED DOES NOT DEACTIVATE THE CRUISE CONTROL...THE DEACTIVATION OF THE CRUISE CONTROL REQUIRES THE BRAKE TO BE APPLIED. CONTROL OF THE VEHICLE ON WET ROADS, USING CRUISE CONTROL, AND HAVING TO DEACTIVATE THE CRUISE CONTROL VIA THE BRAKES....CAN BE A BIT OF A CHALLENGE...THANKS!! - STEVE DOWLING. *JB
NHTSA ID
10058700
Incident
Feb 17, 2004
Mileage
114,800 mi
AirbagsDriver assistanceElectrical
Filed Jan 4, 2004
I HAVE A 1996 DODGE GRAND CARAVAN AND MY AIRBAG LIGHT STAYS ON, HORN AND CRUISE CONTROL HAS GONE OUT. I HAVE 3 OTHER FRIENDS WITH THE SAME PROBLEM AND I FEEL THIS SHOULD BE A RECALL FIX IF SO MANY OTHER SAME YEAR VEHICLES HAVE THE SAME EXACT PROBLEM. I EVEN FOUND A WEBSITE WITH MANY OTHERS LISTED HAVING THE SAME PROBLEM. I HAVE RECENTLY RETURNED FROM KUWAIT IN THE MIDDLE EAST AND WHEN I BEGAN DRIVING MY VAN AGAIN THIS PROBLEM WAS IDENTIFIED. THIS IS DEFINITELY A SAFETY HAZARD. PLEASE LET ME KNOW IF I CAN TAKE TO A DEALER NEAR ME TO HAVE FIXED FREE OF CHARGE? *LA
NHTSA ID
10052359
Incident
Jun 1, 2003
Mileage
96,000 mi
Airbags
Filed Oct 29, 2003
REQUEST FOR REIMBURSEMENT FOR RECALL CLOCKSPRING REPAIR ON DODGE GRAND CARAVAN. *MR THE VEHICLES EXPERIENCED CLOCK SPRING FAILURE PRIOR TO RECALL NOTIFICATION. THE CONSUMER REQUESTED REIMBURSEMENT AND RECEIVED IT BUT THE CONSUMER ALSO WANTS TO BE COMPENSATED FOR OTHER EXPENSES. *TS *NLM
NHTSA ID
10046281
Incident
Aug 18, 2002
Airbags
Filed Oct 14, 2003
1996 GRAND CARAVAN TAKEN IN FOR SERVICE DUE TO RECALL NOTICE . FUEL RAIL AND AIR BAGS. AIR BAG LIGHT WAS ON CONTINUOUSLY, TECHNICIAN REPLACED CLOCKSPRING BUT AIR BAG LIGHT CONTINUED TO BE ON. IT WAS THAT THE SAID AIR BAG MODULE WOULD HAVE TO BE REPLACED AND THIS WAS NOT COVERED UNDER RECALL. APPARENTLY, THIS IS NOT UNUSUAL WITH THIS MAKE AND MODEL. AIR BAG MODULE REPLACEMENT WAS ESTIMATED TO BE $400.00. THIS SHOULD ALSO BE COVERED BY RECALL, AS MANY OTHERS HAVE EXPERIENCED THIS SAME PROBLEM. *LA
NHTSA ID
10041806
Incident
Oct 11, 2003
Airbags
Filed Oct 1, 2003
VEHICLE'S AIR BAG FAILED ON 1996 DODGE GRAND CARAVAN.*MR IN APRIL 2001 THE VEHICLES AIR BAG LIGHT ILLUMINATED AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE AIR BAG FAILED. THE DEALER REPLACED THE AIR BAG ALONG WITH THE CLOCKSPRING. THE CONSUMER PAID $842.92 FOR THE REPLACEMENT. IN JANUARY 2001 THE CONSUMER RECEIVED A RECALL NOTICE RELATED TO THE CLOCKSPRING ASSEMBLY. THE MANUFACTURER WAS CONTACTED AND REIMBURSED THE CONSUMER $152. WHICH THEY DEEMED WAS ENOUGH TO COVER THE CLOCKSPRING ASSEMBLY. THE CONSUMER CONTESTED THE AMOUNT OF THE REIMBURSEMENT BUT HAS NOT HEARD FROM THE MANUFACTURER REGARDING THE MATTER. *NLM
NHTSA ID
10042158
Incident
Apr 1, 2001
Mileage
80,806 mi
Airbags
Filed Jul 15, 2003
CHRYSLER'S IMPROPER ACTION ON AIR BAG RECALL #02V293000 . WHEN SYMPTOMS APPEARED 2 YEARS PRIOR TO THIS RECALL, THE DEALER REPLACED BOTH THE CLOCK SPRING AND AIR BAG, BASED ON CHRYSLER'S BEST SERVICE INFORMATION. AT THE TIME I COMPLAINED TO A REGIONAL SERVICE REPRESENTATIVE STATING THAT AIR BAGS RARELY GO BAD AND ONLY NEED TO BE REPLACED AFTER ACTIVATION. HE AGREED BY COMPENSATING HALF OF THE TOTAL REPAIR COST. LO AND BEHOLD THIS RECALL SHOWS UP IDENTIFYING THIS SAFETY ISSUE. I SUBMITTED THE PROPER PAPERWORK TO CHRYSLER TO PARTICIPATE IN THE RECALL AND THEY DENIED THE AIR BAG PORTION OF MY REPAIR STATING IT WAS NOT PART OF THE RECALL. I FEEL TOTAL CONSIDERATION SHOULD BE GIVEN TO THE ENTIRE REPAIR AS THIS WAS THEIR ORIGINAL SOLUTION TO THIS SAFETY ISSUE. I FELT MY HANDS WERE TIED AT THE TIME OF REPAIR BECAUSE I WANTED THE SAFETY OF HAVING THE AIR BAG FOR MY FAMILY AND WAS ACTUALLY AFRAID OF ACCIDENTAL DEPLOYMENT. YOU SHOULD DIRECT CHRYSLER TO PROVIDE FULL REMEDY QUALIFIED PARTICIPANTS IN THIS PROGRAM. DO NOT ALLOW THEM TO SHIRK THIS OBLIGATION.
NHTSA ID
10028349
Incident
Jul 15, 2003
Mileage
60,000 mi
Airbags
Filed Jun 23, 2003
Crash reported
CONSUMER WAS TRAVELING AT 50 TO 55 MPH, WHEN VEHICLE HIT A DEER. NONE OF THE AIRBAGS DEPLOYED, AND THE VEHICLE WAS TOTALLED. *AK
NHTSA ID
10024767
Mileage
86,000 mi
Airbags
Filed May 30, 2003
THE VEHICLE AIR BAG CLOCK SPRING FAILED PRIOR TO RECALL NOTIFICATION (NOTIFICATION # B24). THE CONSUMER REQUESTED REIMBURSEMENT BUT HAS NOT RECEIVED AND CORRESPONDENCE FROM THE MANUFACTURER. *MR *SCC *NLM
NHTSA ID
10021521
Airbags
Filed Apr 22, 2003
THE CLOCKSPRING FAILED ONE YEAR PRIOR TO RECALL# 02V293000. THE CONSUMER FILED FOR A REFUND WITH CHRYSLER WHICH HE HASN'T RECEIVED. *MR *SCC *NLM
NHTSA ID
10015966
Incident
Feb 1, 2001
Airbags
Filed Mar 17, 2003
RE NHTSA CAMPAIGN NUMBER 02V293000. CONSUMER STATES HORN AND CRUISE CONTROL WAS INOPERTAIVE, AND THE AIRBAG LIGHT WAS ON. DEALER REPLACED CLOCKSPRING PER RECALL 02V293000. CONSUMER STATED CHRYSLER HAS MADE IT DIFFICULT TO RECEIVE REIMBURSEMENT FOR RECALL REPAIRS WHICH WERE PAID AT OWNERS EXPENSE. *TT *NLM
NHTSA ID
10009778
Incident
Aug 7, 2001
Mileage
82,649 mi
Airbags
Filed Mar 4, 2003
Crash reportedFire reported2 injuries reported
THE VEHICLE WAS INVOLVED IN A COLLISION YET THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. *NLM THE PASSENGER SIDE AIR BAG OPENED BUT WAS DEFLATED. CONSUMER RECEIVED LETTER REGARDING FAULTY AIR BAGS AFTER ACCIDENT. *TT
NHTSA ID
10009828
Incident
Dec 31, 2002
Mileage
120,000 mi
Airbags
Filed Jan 22, 2003
CONSUMER STATES THAT THE AIR BAG LIGHT STAYS ON FOR NO REASON EVERY TIME THE VEHICLE IS ON. TS
NHTSA ID
10004360
Incident
Sep 20, 2002
Airbags
Filed Jan 21, 2003
CONSUMER IS HAVING PROBLEMS WITH THE CLOCK SPRING. TS
NHTSA ID
10004202
Incident
Jan 17, 2003
Airbags
Filed Jan 15, 2003
THE AIRBAG LIGHT BEGAN COMING ON AND STAYING ON. ALSO THE CRUISE CONTROL STOPPED WORKING AFTER WORKING INTERMITTENTLY FOR A MONTH. THE CLOCK SPRING WAS REPLACED. THIS WAS RECALLED ON MANY 1996 BUT NOT OUR SERIES. *PH **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**770848
NHTSA ID
10006817
Mileage
154,000 mi
Airbags
Filed Dec 28, 2002
AIR BAG LIGHT WAS ON CONSTANTLY INDICATING CLOCK SPRING FAILURE ACCORDING TO DEALER. WANTS TO BE PAID FOR FIXING THIS DEFECTIVE PART. SCC **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****770792***
NHTSA ID
10006665
Airbags
Filed Nov 25, 2002
AIR BAG LIGHT ON ELECTRICAL FAILURE INTERMITTENT MANUFACTURER REFUSES TO DISCUSS RECALL. DT
NHTSA ID
770099
Incident
Oct 6, 2002
Airbags
Filed Nov 15, 2002
I OWN A 1996 DODGE GRAND CARAVAN ES. I BOUGHT IT USED WITH 85000 MILES BACK IN 1999. RECENTLY MY AIRBAG LIGHT CAME ON, THEN THE HORN STOPPED WORKING (BUT WOULD SOMETIMES SOUND WHEN MAKING TURNS), THE CRUISE CONTROL STOPPED FUNCTIONING. THIS WAS OVER A FEW 2-3 MONTH PERIOD THIS PAST SUMMER. I ASKED A MECHANIC ABOUT IT, HE SAID IT WAS A RECALL ITEM FROM DODGE. I CALLED THE DODGE DEALER WHERE I BOUGHT THE VAN, AND THEY SAID "THEY WERE UNAWARE OF ANY PROBLEM WITH THE ELECTRICAL SPRING" IN THE STEERING WHEEL. THEY CHARGED ME ABOUT 200.00 TO REPLACE THE PART. YESTERDAY I HEARD ON THE RADIO IT IS A RECALL, SO I WANT TO HEAR IT FROM YOU. IS IT A RECALL? IF IT IS, SHOULD THE DEALERSHIP REFUND MY MONEY THAT WAS SPENT REPLACING THE PART. I THINK THEY KNEW ABOUT THE PROBLEM/DEFECT ALL ALONG! THANKS, LOUIS.--- DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS-----769734. *AK
NHTSA ID
10008551
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own