2015 Dodge Grand Caravan Interior & seats Problems

The part that failed on the 2015 Dodge Grand Caravan was the Active Head Restraint (AHR) on the passenger seat. It suddenly deployed while driving smoothly. The vehicle was going about 15 mph and there was no sudden impacts or movement that would have caused the AHR to deploy. It is available for inspection upon request. The safety of the passenger was put at risk by the potential impact of the headrest unexpectedly hitting their head that could cause physical harm. The deployment also caused a loud noise that acted as a distraction to the driver. The problem has not been reproduced as far as I know. I have seen others on multiple websites reporting the same failure of the AHR. The headrest has not been inspected as of the day of this incident report. There were no warnings or symptoms that would have led me to believe something was potentially wrong with the headrest.

NHTSA ID

11681976

Incident

Aug 20, 2025

The passenger headrest deployed when traveling down the road without being in a collision. The passenger has hit in the back on head with headrest going down the road. I took the vehicle to my closest dealership and they advise me to call stellantis customer care and report it. I has informed that the X87 warranty extension recently expired. I was told it would have to be an out of pocket expense even though it is a safety risk.

NHTSA ID

11678868

Incident

Aug 6, 2025

The driver's headrest deployed without collision. The incident occurred at an auto service center and I noticed when the vehicle was returned to me. The mechanic inspected the headrest and stated a part in the headrest broke causing it to deploy. He advised to call the dealer for repair. The incident has been reported to the dealer and I am waiting for a return call. There were no warnings for seat malfunction or symptoms prior to deployment. Headrest is available for inspection. This defect puts the driver at risk for concussion, head and neck injuries that could affect the ability to control the vehicle.

NHTSA ID

11633409

Incident

Dec 31, 2024

The contact owns a 2015 Dodge Grand Caravan. The contact stated that whenever the passenger’s side sliding door was opened by the fob or from inside the vehicle, there was an abnormally loud clicking sound heard. The contact stated that while inspecting the door, the contact became aware that the door had failed to close securely. The contact released the child safety lock on the door enabling the door to be locked securely; however, the clicking sound remained. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure, and confirmed that the VIN was not under recall or Warranty. The failure mileage was 149,992.

NHTSA ID

11598321

Incident

Jun 30, 2024

Mileage

149,992 mi

The contact owns a 2015 Dodge Grand Caravan. The contact stated that the passenger’s side rear sliding door latch seized in the unlock position. The contact stated that the door latch was inoperable and failed to lock as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 85,000.

NHTSA ID

11565148

Incident

Oct 16, 2023

Mileage

85,000 mi

The front passenger headrest deployed for no reason. We had just parked the van and my 13 year old daughter was behind the passenger seat when the headrest deployed and something hit her in the face. We were in no accident nor rear-ended.

NHTSA ID

11560314

Incident

Dec 15, 2023

The active head restraint deployed on it's own. I was stopped at a light and the headrest slammed into the back of my head. I was alone in the vehicle, and nothing struck the seat or my vehicle. Upon inspection, the plastic clips that hold the metal bar in place have broken. It caused a headache and neck pain, as it jarred me unexpectedly. This affected my safety, and had I been moving at the time it could have caused an accident, putting others at risk as well. I called the dealer I purchased the vehicle from and was quoted over $600 for the part (replacement headrest) and labor, but have not taken it in for them to inspect it. There were no claims filed, so no inspections have occurred. There were no warnings, neither lights or messages, or any other problems with any part of the driver's seat. It just exploded.

NHTSA ID

11532512

Incident

Jul 13, 2023

Drivers side heat rest deployed sitting still. Plastic holding metal strike pin broke. Luckily no one was in the drivers seat. I just got out of it a few minutes before it happened.

NHTSA ID

11517364

Incident

Apr 16, 2023

My van was parked in my driveway overnight and both of the headrests deployed. I am grateful I was not driving it. I couldn’t get them to close they are stuck open. When called dealer was told was not covered even though I have Mopar coverage. Since it’s so much to fix it out of pocket the safety feature is virtually useless because I can’t have it fixed.

NHTSA ID

11453539

Incident

Mar 12, 2021

Passenger head rest safety mechanism deployed for unknown reason.

NHTSA ID

11428649

Incident

Aug 1, 2021

The contact owns a 2015 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door would not unlock when the contact attempted to unlock and open the door. The vehicle also made an abnormal sound while the contact attempted to lock or unlock the doors. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 126,447.

NHTSA ID

11424826

Incident

Jun 14, 2021

Mileage

126,447 mi

WAS EXITING SCHOOL PARKING LOT AND THE HEADREST LIKE EXPLODED!

NHTSA ID

11416766

Incident

May 14, 2021

Mileage

95,000 mi

DRIVERS SIDE HEADREST POPPED OUT. SEPARATELY, VAN STARTED SHAKING AT 1500 RPMS. NEEDED $550 WORTH OF REPAIRS TO THE #3 FUEL INJECTOR

NHTSA ID

11416486

Incident

Jan 8, 2021

Mileage

80,000 mi

FRONT PASSENGER ACTIVE HEADREST SYSTEM DEPLOYED WITH NO EXPLANATION. THE VEHICLE WAS BEING DRIVEN NORMALLY IN A PARKING LOT AND THE HEADREST JUST WENT OFF.

NHTSA ID

11413953

Incident

Apr 25, 2021

Mileage

110,000 mi

I WAS SITTING IN MY PARKED CAR, ENGINE OFF, WAITING FOR SOMEONE. THE DRIVER'S SIDE HEADREST POPPED OPEN SUDDENLY. I CANNOT PUT IT BACK IN POSITION BECAUSE THE PLASTIC TABS INSIDE ARE BROKEN. I AM THANKFUL I WAS LEANING FORWARD READING A BOOK AND THAT I WAS NOT DRIVING AS THIS COULD HAVE BEEN PAINFUL AND/OR DANGEROUS.

NHTSA ID

11400050

Incident

Mar 9, 2021

Mileage

94,312 mi

FRONT SEAT ACTIVE HEAD RESTRAINT DEPLOYED ON ITS OWN. VEHICLE WAS PARKED WITH NOBODY INSIDE WHEN IT HAPPENED. I DID RECEIVE A LETTER IN MAIL THAT IT IS AN ISSUE AND LETTER HAD BEEN SUBMITTED WITH THIS.

NHTSA ID

11388897

Incident

Oct 15, 2020

WHILE DRIVING MY FRONT DRIVER SEAT HEADREST DEPLOYED FOR NO APPARENT REASON.

NHTSA ID

11373883

Incident

Nov 9, 2020

Mileage

28,234 mi

CAME OUT TO MY CAR AND THE DRIVER SIDE HEADREST WAS DEPLOYED. MY CAR HAS BEEN IN NO VEHICLE ACCIDENTS. MY MINIVAN WAS STATIONARY IN MY DRIVEWAY.

NHTSA ID

11365109

Incident

Oct 18, 2020

Mileage

68,677 mi

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE DRIVER SIDE FRONT HEADREST DEPLOYED WITHOUT IMPACT. THE CONTACT WAS SLAMMED IN THE BACK OF THE HEAD DUE TO THE FAILURE AND SUFFERED A MINOR HEADACHE. THE CONTACT CALLED JAMES CHRYSLER DODGE JEEP RAM OF CEDAR LAKE(13007 WICKER AVE, CEDAR LAKE, IN 46303) BY PHONE AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE; HE WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

NHTSA ID

11364469

Incident

Oct 14, 2020

Mileage

150,000 mi

THE HEADREST DEPLOYED AND WILL NOT GO BACK IN. THIS IS A FEATURE TO PREVENT WHIPLASH IN A CRASH, BUT THE VEHICLE WAS PARKED WHEN THE HEADREST DEPLOYED. THIS IS DANGEROUS AND NOW I AM CONCERNED ABOUT MY SAFETY DRIVING IF IT HAPPENS TO THE OTHER ONE UNEXPECTEDLY.

NHTSA ID

11363353

Incident

Oct 8, 2020

WHILE MY HUSBAND WAS DRIVING THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON! I HAPPENED TO BE SITTING IN THE SEAT AT THE TIME AND THANKFULLY IT DIDN'T HURT ME BUT IT SCARED THE CRUD OUT OF ME!! WE WERE ACTUALLY ONLY GOING ABOUT 5MPH AS WE WERE COMING OUT OF THE PARKING LOT OF A CHIC-FIL-A.

NHTSA ID

11361327

Incident

Sep 26, 2020

Mileage

82,111 mi

THE FRONT PASSENGER HEADREST POPPED OPEN. I WASN'T DRIVING OR EVEN IN THE CAR WHEN IT HAPPENED THANKFULLY. I CAME OUT TO THE CAR AND IT HAD POPPED. IT HAS BEEN HOT HERE AND WONDERED IF THAT CAUSED IT, BUT IF THAT IS THE CASE IT IS VERY SCARY AS IT MAKES ME WONDER IF THAT'LL HAPPEN TO OTHER PARTS OF THE CAR. AS IS I'M WORRIED ABOUT THE DRIVER SIDE AS THAT SEAT STOPPED WORKING WITHIN A MONTH OF ME PURCHASING IT. AND NOW IT ISN'T WORKING AGAIN.

NHTSA ID

11351847

Incident

Jul 12, 2020

Mileage

89,000 mi

WHILE DRIVING TO WORK, THE DRIVER SIDE HEAD REST DEPLOYED. I WAS NOT INVOLVED IN AN ACCIDENT, JUST IDLING AT A STOPLIGHT. THANKFULLY, I DID NOT SUSTAIN ANY INJURIES. I CALLED THE DEALERSHIP I PURCHASED FROM AND THE SERVICE DEPARTMENT SAID THAT THE REPAIR COST WOULD BE OUT OF MY POCKET. HOW IS THIS OK WHEN IT CLEARLY HAS TO BE A MANUFACTURER MALFUNCTION. THIS SERIOUSLY NEEDS SOME ATTENTION AND A RECALL ISSUED.

NHTSA ID

11342539

Incident

Jul 31, 2020

Mileage

66,000 mi

THE HEADREST ON THE PASSENGER SEAT POPPED OPEN WHILE I WAS DRIVING, SCARED ME. NOW I AM AFRAID, MY DRIVERS SIDE WILL DO THE SAME WHILE I AM DRIVING CAUSING A TERRIBLE HAZARD FOR ME. I WENT TO DEALERSHIP AND THEY SAID NOT THEIR PROBLEM AND WANTED TO CHARGE ME $900 TO FIX IT. THIS SHOULD BE RECALLED. I DID NOT HAVE THEM DO IT DUE TO THE COST TO ME.

NHTSA ID

11340823

Incident

Jul 18, 2020

Mileage

38,000 mi

DRIVERS SIDE HEADREST DEPLOYED WITHOUT BEING IN AN ACCIDENT. VEHICLE WAS PARKED AND UNATTENDED WHEN DEPLOYMENT OCCURRED.

NHTSA ID

11340816

Incident

Jun 1, 2018

Mileage

50,000 mi