2017 Dodge Grand Caravan Interior & seats Problems

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding doors failed to open automatically and had to manually open the vehicle by using the interior and exterior door handles simultaneously. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under Chrysler Campaign Number: X98; and that any repair would be out-of-pocket. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

NHTSA ID

11754663

Incident

Aug 4, 2019

Mileage

80,000 mi

SEAT HEADREST EXPLODED RANDOMLY. THERE WAS NO ACCIDENT OR CAUSE FOR THIS. IT JUST DEPLOYED OUT OF NOWHERE. THIS WAS THE FRONT PASSENGER SEAT HEAD REST. LUCKILY NO ONE WAS SITTING IN THE SEAT AT THE TIME.

NHTSA ID

11678427

Incident

Jun 2, 2025

The headrest on the driver’s seat burst open and deployed while waiting in a parking lot.. A very loud and awful exploded to the back of my head and ringing of the ears.

NHTSA ID

11677284

Incident

Jul 10, 2025

The contact owns a 2017 Dodge Grand Caravan. The contact stated that while the vehicle was parked, his children attempted to exit the vehicle through the passenger's side and driver's side sliding doors; however, both sliding doors failed to open. The contact's children exited the vehicle though the front passenger's side and driver's side doors. The contact stated that the failure persisted. The dealer was notified of the failure and advised the contact to schedule an appointment for inspection. The vehicle was not diagnosed or repaired. The contact related the failure to Chrysler Warranty Extension: X98 (Driver and Passenger Sliding Door Power Lock Actuators). The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

NHTSA ID

11663876

Incident

May 16, 2025

Mileage

115,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger's side sliding door failed to close properly. The contact had to force the door closed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.

NHTSA ID

11660913

Incident

Mar 1, 2025

Mileage

52,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Warranty Extension: X98 (Driver and Passenger Sliding Door Power Lock Actuators); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ID

11608509

Incident

Aug 12, 2024

Mileage

100,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's and passenger's side sliding doors failed to unlock as needed. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown assessment was made, and the contact was provided an estimate for the repair. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11597936

Incident

Mar 1, 2024

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door was stuck and failed to open. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

NHTSA ID

11574261

Incident

Jun 1, 2023

Mileage

110,000 mi

The passenger headrest busted open. There was no warning or anything like that. Also prior to that my window fell in the door well. I took it to the dealership and paid for repairs. I am glad the window did not break while I was in the car. I am taking the car to the dealership this week concerning the passenger headrest.

NHTSA ID

11557110

Incident

Nov 18, 2023

Passenger seat neck head rest exploded without any warning or no vehicle accident. I was at a stop light when this happens.

NHTSA ID

11550056

Incident

Oct 15, 2023

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driver’s failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the contact was informed that the sliding door actuator had failed and needed to be replaced. The vehicle had not been repaired. The contact learned of an Extended Warranty Coverage; however, the vehicle was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.

NHTSA ID

11541632

Incident

May 30, 2023

Mileage

113,000 mi

I had just finished a 45 minute drive to work without incident. The vehicle was in park and idling in a parking lot, while I sat in the driver's seat. All the sudden the headrest smacked me in the back of my head and made a loud popping noise. After getting out to see what happened, I discovered my headrest had deployed the safety feature, of popping forward.

NHTSA ID

11541483

Incident

Aug 29, 2023

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door failed to open as designed. The contact stated that the driver’s side sliding door made a buzzing sound while coming from the power lock actuator. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failures, but no assistance was offered. The contact was informed that the VIN was not included in an Extended Coverage for the failure. The failure mileage was 86,000.

NHTSA ID

11537069

Incident

Jun 1, 2023

Mileage

86,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door failed to open from inside or outside. The contact stated that he was unable to open the door manually. The vehicle was taken to the dealer where it was diagnosed that the door lock actuator had failed and needed to be replaced. Additionally, the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

NHTSA ID

11530857

Incident

Jul 7, 2023

Mileage

120,000 mi

The headrest on the front passenger seat randomly deployed due to design defect. The plastic housing that holds the pin broke under the regular stress of the spring causing the headrest to deploy without warning.

NHTSA ID

11528904

Incident

Jun 9, 2023

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open as needed. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side door actuator motor had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.

NHTSA ID

11519817

Incident

Sep 1, 2022

Mileage

126,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to open using the remote or manually. The vehicle was taken to the dealer however, the failure cause was not diagnosed due to the cost of the diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was 42,900.

NHTSA ID

11518684

Incident

Apr 23, 2023

The contact owns a 2017 Dodge Grand Caravan. The contact stated her children were able to open the passenger’s side sliding door while the vehicle was locked, and the contact noticed that the door would not lock securely as designed. On another occasion, while trying to open the driver’s side sliding door, the door would not unlock. The contact unlocked the vehicle with the key fob, but the door would not unlock. The contact also attempted to unlock the door manually, but the door failed to unlock. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. No additional assistance was provided. The failure mileage was 110,000.

NHTSA ID

11493713

Incident

Nov 15, 2021

Mileage

110,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door could not be opened electronically or manually. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000. The VIN was not available.

NHTSA ID

11490950

Incident

Oct 1, 2021

Mileage

60,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated the driver's side and passenger’s side sliding side doors and locks failed to lock as designed. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised him to have the vehicle diagnosed. The failure mileage was approximately 50,000.

NHTSA ID

11486655

Incident

Mar 1, 2022

Mileage

50,000 mi

MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.

NHTSA ID

11452689

Incident

Sep 11, 2020

The contact owns a 2017 Dodge Grand Caravan. The contact stated that both the driver’s and passenger’s side sliding door locks would remain stuck in the locked position. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

NHTSA ID

11449952

Incident

Feb 1, 2022

Mileage

120,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger's sliding door would not open as needed. Additionally, the front driver's side window would not roll up as needed. The vehicle was taken to an independent mechanic for the passenger's side sliding door and diagnosed that the door actuator was positioned upside down. The vehicle was repaired, however, there was an abnormal buzzing sound coming from the passenger's side door. The vehicle was taken back to the mechanic, who diagnosed that the door actuator needed to be replaced. The vehicle was not repaired. The vehicle was later taken to an independent mechanic for the front driver's side window and diagnosed with a faulty window regulator. The window regulator was replaced. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the X98 (Sliding Door Actuator) Extended Warranty. The manufacturer referred the contact to file a complaint with NHTSA. The failure mileage was 59,943.

NHTSA ID

11449035

Incident

Jan 26, 2022

Mileage

59,943 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that after driving to her residence and parking the vehicle, she attempted to unlock the rear passenger’s sliding doors however, the doors failed to unlock. The contact attempted to use the key fob as well as manually attempting to unlock the doors however, the doors failed to open. The contact stated that the rear seat passengers climbed into the front of the vehicle to exit the vehicle. There was no warning light illuminated. Neither the dealer nor the manufacturer was contacted. The vehicle was not repaired. The approximate failure mileage was 90,000.

NHTSA ID

11447300

Incident

Jan 12, 2022

Mileage

90,000 mi

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver’s side sliding door would not open manually or electronically. Additionally, the door failed to lock securely. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the rod in the door was loose and needed to be replaced. The rod clips were replaced however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

NHTSA ID

11443158

Incident

Sep 15, 2020

Mileage

60,000 mi