2019 Dodge Grand Caravan Interior & seats Problems

While driving my headrest popped forward and hit me in the back of the head.

NHTSA ID

11746067

Incident

Jun 23, 2026

I went to lower the 2 bucket seats to load an item on the van and the seats won’t go down to stow.

NHTSA ID

11710229

Incident

Jan 2, 2026

The contact owns a 2019 Dodge Grand Caravan. The contact stated that the driver's side sliding door made an abnormal clicking and buzzing sound while closing. Additionally, the passenger's side sliding door failed to open as intended and remained closed. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the door actuators needed to be replaced. The vehicle was not repaired due to the cost. The contact later received notification of Warranty Extension Number: XV1 (Driver and Passenger Sliding Door Power Lock Actuators). The vehicle was taken to the dealer, where the contact was advised that the repair was not covered because the vehicle had exceeded the required mileage. The current mileage was 130,234. The dealer referred the contact to the manufacturer, who informed the contact that assistance would not be provided because the vehicle had exceeded the required mileage, even though the contact had previously reported the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.

NHTSA ID

11698978

Incident

Sep 15, 2023

Mileage

96,000 mi

09/26/2024 Transmission had to be replaced at 47,000 miles. Without warning, the van began lurching forward at a stop light almost causing a collision and then completely stalled having to be towed to the shop. Luckily, I bought a service plan and only had to pay $100, but the parts list was $6,000+. Sliding rear doors have the electric assist option. On several occasions myself and my children have nearly been closed in the door as it malfunctions and randomly starts closing. Once I was getting my child out of the car seat when the door began closing on me, it did not stop closing as it met the resistance of my body. I have not had this issue serviced, as it is very intermittent. 10/28/2025 My driver's side headrest exploded. Thankfully no one was injured and I wasn't driving at the time. This could have caused a really dangerous situation had the vehicle been in motion. I was in the parking lot with nothing touching the headrest. Looking at the headrest there are jagged pieces of plastic that just crumbled to bits. Upon further investigation, this is a known issue with this type of vehicle, but it's not a recall. 70,000 miles. I'm waiting to see what the bill for this repair will be, but I'm concerned it is going to be replaced with the same malfunctioning equipment and I may not be so lucky next time this happens.

NHTSA ID

11696230

Incident

Oct 28, 2025

2019 Dodge Grand Caravan driver side seat restraint blow up while vehicle was on driveway and nodody inside. This was noticed next day 8/19/2025. This recall was effective for same vehicles year 2011 - 2018. The same head restraint is all Grand Caravan models 2019 - 2020. I want also years 2019 and 2020 Grand Caravan models included in recall. If this had happened while on driving the consequences might have been bad.

NHTSA ID

11682184

Incident

Aug 18, 2025

The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving from a complete stop, the vehicle made an abnormal sound, hesitated while responding, and the transmission shifted hard. The contact stated that the failure recurred while driving at various speeds, and the vehicle felt like it was going to stall. The contact stated that while coming to a complete stop, the vehicle jerked, the transmission shifted hard and made an abnormal clunking sound. Additionally, the contact stated that the passenger's side sliding door automatic locking mechanism was inoperable, requiring the contact to manually unlock and lock the door with the interior door lever. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 120,000.

NHTSA ID

11672324

Incident

May 15, 2025

Mileage

120,000 mi

The contact owns a 2019 Dodge Grand Caravan. The contact stated that the driver's side sliding door failed to open. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the door actuator had failed. The mechanic replaced the door actuator; however, the failure recurred. The vehicle was not repaired. The dealer was not notified of the failure. The contact later received an Extended Warranty letter related to the failure. The manufacturer was contacted and informed the contact that the vehicle was not covered due to the mileage. The failure mileage was approximately 94,000.

NHTSA ID

11647643

Incident

Feb 11, 2024

Mileage

94,000 mi

The back seats still rattle .. if it was already repaired ... has apparently broken loose again

NHTSA ID

11601843

Incident

Jul 5, 2024

The left front driver's power seat got stuck forward. After the seat got stuck forward, then it couldn't be moved backwards, up or down, nor can the seat be reclined forward or backwards, so it's very difficult for me to drive the car. If I were any taller than [XXX] , I would not be able to get into the front seat, and I definitely would not be able to drive it either. When I have to shift the gears back & forth between the brake pedal and the gas pedal, it hurts my Surgical leg (I had a total hip replacement nearly 6 months ago), since I have to use my right foot, causing pain to shoot all the way up my leg to my hip, and it's been hurting my back, as well. In the attached photo, it shows how far up the seat is in relation to where the steering wheel is located. I have also attached the Owner's Manual. The relevant pages regarding the front driver's power seat are between 46 & 48. When you go on YouTube, it shows that a large # of people have had this same issue. We all have came to similar conclusions: 1) Did a fuse blow? 2) Is there a short in the System? And 3) Did the Power Seat Motor stop working? Yes! But, why did it stop working? There seems to be a Manufacturing Flaw. Otherwise, this many vans would not be experiencing the same exact issue. I had the seat looked at by 210 Family Auto Mechanic. Nothing was blocking the seat underneath. The seat is not off track. And, the Power Seat Switch is still working!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11590530

Incident

Feb 2, 2024

The door lock actuator on the driver's side sliding door seized causing the door to be completely inoperable. The inability to open the rear door is a huge safety concern when transporting children as they can not be easily removed from the vehicle in an emergency.

NHTSA ID

11585736

Incident

Apr 22, 2024

The contact owns a 2019 Dodge Grand Caravan. The contact stated on one occasion while driving approximately 35 MPH, the second-row passenger’s seat folded onto the contact's nine-year-old son. The child sustained neck soreness. Medical attention was not provided. On another occasion, while the vehicle was turned off, the second-row passenger seat folded inadvertently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage 75,000.

NHTSA ID

11581383

Incident

Mar 24, 2024

Mileage

75,000 mi

.The contact owned a 2019 Dodge Grand Caravan SXT. The contact stated the driver-side sliding door would not open manually or when utilizing the remote. No warning lights illuminated. The vehicle was not repaired. The contact referenced the vehicle's manufacturer recall (X98) as a possible solution, however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 72,000.

NHTSA ID

11578649

Incident

Mar 14, 2024

Mileage

72,000 mi

I was trying to roll the 3rd row seats in my van into the storage area, when trying to get the headrest to be in a lower position (in order to stow) the headrest snapped forward quickly and hit my niece in the face. She was inside the vehicle trying to put the 3rd row seats down. Thankfully her nose is not broke, but she hurt it pretty bad. There is no warning that this could happen and I think it is a safety issue.

NHTSA ID

11559574

Incident

Dec 11, 2023

We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.

NHTSA ID

11527473

Incident

Jun 16, 2023

The contact owns a 2019 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

NHTSA ID

11510545

Incident

Mar 6, 2023

Mileage

123,830 mi

Stow and go seat behind the passenger will not latch properly so therefore I can’t use it and is secured in the stow and go compartment

NHTSA ID

11503617

Incident

Nov 16, 2022

The active head restraint on the passenger seat deployed all of a sudden. There has been no collision or anything. It just deployed on its own. Not sure what triggered it. I just purchased this vehicle from a car dealership about 2 months ago.

NHTSA ID

11445861

Incident

Dec 20, 2021

I HAVE A 2019 DODGE GRAND CARAVAN I WAS PARKED IN MY DRIVEWAY AND MY HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD,I CALLED MY DODGE DEALER AND WAS INFORMED ITS NOT COVER UNDER WARRANTY. THE VEHICLE NEVER BEEN IN A ACCIDENT, I DONT UNDERSTAND HOW THESE HEADRESTS ARE STILL BEING ALLOWED TO BE INSTALLED. LOOKING AT IT YOU CAN TELL THE PLASTIC THAT HOLDS THE PIN FAILED.

NHTSA ID

11415442

Incident

May 6, 2021

Mileage

48,525 mi

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR LOCK WAS INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KUNES COUNTRY CHRYSLER JEEP DODGE RAM OF MORRISON, INC. (SCHULER MOTORS) (727 E LINCOLN WAY, MORRISON, IL 61270, (815) 772-2171) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SLIDING DOOR ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

NHTSA ID

11414019

Incident

Mar 30, 2021

Mileage

56,000 mi

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SECOND-ROW SEAT FRACTURED WITHOUT WARNING WHILE HIS SON WAS SEATED IN THE SEAT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO ORR AUTO MALL (3115 E. MAIN ST, RUSSELLVILLE, AR 72802, (479) 967-5575) WHERE THE SECOND-ROW SEAT WAS INSPECTED AND IT WAS DETERMINED THAT THE SEAT FRAME SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 38,300.

NHTSA ID

11394335

Incident

Dec 9, 2020

Mileage

38,300 mi

I STEPPED OUT OF THE RENTAL VEHICLE, 2019 DODGE CARAVAN, AND LIFTED THE LEVER OF THE RIGHT CAPTAIN SEAT TO LET MY CHILD IN THE THIRD ROW OUT. THE CHAIR SNAPPED FORWARD WITH TREMENDOUS AMOUNT OF FORCE. WHILE I WAS PULLING THE LEVER WITH MY LEFT HAND MY RIGHT HAND WAS PLACED ON THE SEAT BACK. THE FORCE PULLED MY HAND IN AND UP AND PINCHED MY FINGER IN THE HINGE OF THE THEN FOLDED HEAD REST. MY RIGHT PINKIE WAS SLICED AND ALMOST SEVERED OFF. IT REQUIRED 4 STITCHES AND COULD HAVE A POSSIBLE FRACTURE. THE VEHICLE WAS STATIONARY AT THE TIME.

NHTSA ID

11387034

Incident

Jan 3, 2021

DRIVER SIDE HEAT DOES NOT WORK/TOLD THAT LOWER BOTTOM SEAT WARMER GRID NEEDS TO BE REPLACED $235.00 FOR PARTS, LABOR $225.00

NHTSA ID

11384637

Incident

Oct 1, 2020

Mileage

47,000 mi

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE WAS FRACTURED. THE VEHICLE WAS TAKEN TO GOLLING CHRYSLER DODGE JEEP RAM (2405 S. TELEGRAPH RD, BLOOMFIELD TWP, MI 48302) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,452.

NHTSA ID

11382992

Incident

Dec 10, 2020

Mileage

50,452 mi

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

NHTSA ID

11343842

Incident

Aug 7, 2020

Mileage

27,000 mi

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V759000 (SEATS) BUT THE DEALER (315 GOODMAN RD E, SOUTHAVEN, MS 38671) WAS UNABLE TO COMPLETE THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. V

NHTSA ID

11306353

Incident

Jan 3, 2019