Owner-reported complaints naming the seat belt system, filed with NHTSA
Data refreshed
Seat belts reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Jul 19, 2024
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 351 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2
What this page shows
Reports naming seat belts, buckles, retractors and pretensioners. Every record below is an owner-reported complaint about the 2013 Dodge Journey submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming seat belt
Shown in the owner’s own words, exactly as filed
Seat belts
Filed Jul 19, 2024
The contact owns a 2013 Dodge Journey. The contact stated while driving 30 MPH, the contact heard a loud explosion and was struck in the back of the head. The vehicle was steered to the side of the road, and the contact observed that the driver's side headrest had unintendedly deployed. The vehicle was taken to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.
NHTSA ID
11603329
Incident
Jun 3, 2024
Mileage
78,000 mi
Seat belts
Filed Jun 4, 2024
The contact owns a 2013 Dodge Journey. The contact stated while her husband was driving out of the driveway, the passenger's side headrest abruptly exploded. No injuries were reported. The contact related to the failure with the Extended Warranty Program: Active Head Restraint (AHR) Inadvertent Deployment- X88 Warranty Extension. The manufacturer was made aware of the failure; however, it was confirmed that the vehicle was no longer covered under the warranty extension. The contact received notification of the communication. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 180,000. The VIN was not available.
NHTSA ID
11592484
Incident
Jun 4, 2024
Mileage
180,000 mi
Seat belts
Filed Mar 1, 2023
The contact owns a 2013 Dodge Journey. The contact stated while driving approximately 30-40 MPH, the front passenger’s side headrest air bag deployed without warning or impact. There were no reported injuries. The contact called the local dealer who informed her that the repair was not covered under warranty. The dealer referred her to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 74,000.
NHTSA ID
11509667
Incident
Feb 26, 2023
Mileage
74,000 mi
AirbagsSeat belts
Filed Nov 13, 2019
Crash reported1 injury reported
THIS VEHICLE WAS INVOLVED IN A ONE VEHICLE CRASH. THE VEHICLE STRUCK A UTILITY POLE AT 28MPH. THE IMPACT WAS IN THE CENTER FRONT. THE CAR HAS BEEN DOWNLOADED USING BOSCH DATA RETRIEVAL SOFTWARE. I AM A CRASH RECONSTRUCTION TROOPER WITH THE OHIO STATE HIGHWAY PATROL. ALL DATA IN THE DOWNLOAD WOULD NORMALLY INDICATE THAT THE AIRBAGS AND SEAT BELTS WOULD HAVE ACTIVATED. THE CONCERN IS AS TO WHY NONE OF THE SAFETY RESTRAINT SYSTEM SEEMS TO HAVE WORKED. PLEASE CONTACT ME FOR ADDITIONAL INFORMATION.*DT *TR *DT*JB
NHTSA ID
11279837
Incident
Nov 6, 2019
Seat belts
Filed May 31, 2019
FRONT PASSENGER SEAT SEATBELT LATCH HAS FAILED PREMATURELY. IT NO LONGER LATCHES, PREVENTING THE FRONT SEAT PASSENGER FROM BEING PROTECTED.VEHICLE HAS ONLY 124,000 MILES ON IT.
NHTSA ID
11217184
Incident
May 23, 2019
Mileage
124,000 mi
Seat belts
Filed Sep 4, 2018
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH OVER A BUMP IN THE ROAD, THE FRONT PASSENGER SIDE SEAT BELT PRETENSIONER FRACTURED AND DETACHED FROM THE BASE OF THE SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING; HOWEVER, THE CONTACT SCHEDULED AN APPOINTMENT WITH NAPLETONS RIVER OAKS CHRYSLER/DODGE (17225 TORRENCE AVENUE, LANSING, IL 60438). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.*DT *TR *DT UPDATED 10/26/18*JB *DT*JB
NHTSA ID
11124248
Incident
Sep 3, 2018
Mileage
35,000 mi
Seat belts
Filed May 30, 2017
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT INTERMITTENTLY JAMMED IN THE LATCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
NHTSA ID
10992143
Incident
Apr 30, 2017
Mileage
45,000 mi
AirbagsSeat belts
Filed Apr 25, 2017
Crash reported1 injury reported
TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING 15 MPH AND TURNING LEFT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE HEAD, FACE, NECK, SPINE, KNEE, AND CHEST, AS WELL AS LOST CONSCIOUSNESS. MEDICAL ATTENTION WAS REQUIRED AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE FACILITY WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT FAILED TO ASSIST. A DEALER WAS CONTACTED, BUT COULD NOT EXPLAIN WHY THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
NHTSA ID
10980492
Incident
Mar 16, 2017
Mileage
65,000 mi
Seat belts
Filed Sep 4, 2015
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER SEAT HEAD REST DEPLOYED INTERMITTENTLY. THE FAILURE RECURRED ON ONE OCCASION. THE CONTACT SUSTAINED WHIPLASH AND NECK SPASMS FROM THE HEAD REST THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
NHTSA ID
10761678
Incident
Sep 2, 2015
Mileage
20,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own