Fuel pump failed with no warning. Best One of Indy confirmed and replaced. It was parked and would not start.
- NHTSA ID
- 11437231
- Incident
- Oct 3, 2021
Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2010 Dodge Ram 2500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Fuel pump failed with no warning. Best One of Indy confirmed and replaced. It was parked and would not start.
I RECEIVED A VE5 LATE LIFE EMISSION PERFORMANCE DEGRADATION RECALL IN JANUARY 2021. I HAD THE RECALL PERFORMED ON 1.27/2021 AT RAZZARI DODGE, MERCED. THEY INSTALLED A NEW CAT CONVERTER AND EXHAUST MANIFOLD. WHEN I GOT MY TRUCK BACK, I HAD AN CEL ERROR CODE P2271 O2 SENSOR. I HAD TO PAY $707.74 AND $978.98 TO GET THE TRUCK RUNNING. I HAD NO PREVIOUS CEL. I THINK THEY BROKE THE WIRING HARNESS OR O2 SENSORS WHEN THEY PERFORMED THE RECALL. . I THINK THE VE5 RECALL REPAIR, SHOULD MAKE THE ENTIRE EMISSIONS SYSTEM FUNCTION, INCLUDING THE CONTROL ELECTRONICS.
WHILE IN A PARKING LOT THE LEFT SIDE TIE ROD BROKE, WHICH I WAS FORTUNATE ENOUGH TO HAVE HAD IT HAPPEN IN THE PARKING LOT AND NOT 2 MINUTES EARLIER WHEN I WAS TRAVELING AT 75 MPH ON THE TOLL WAY. I HAD JUST RECEIVED THE RECALL NOTICE 3 DAYS PRIOR TO THE INCIDENT, AND HAD NOT HAD TIME TO TAKE IN IN. ONCE THE TRUCK ARRIVED TO THE DEALERSHIP MAXWELL SUPER CENTER LOCATED IN AUSTIN TEXAS, THEY ARGUED WITH ME THAT THE TIE ROD THAT HAD BROKE WAS NOT A PART OF THE RECALL AND THAT I WOULD BE RESPONSIBLE FOR PAYMENT. I LITERALLY HAD TO PROVE TO THEM ON THE FOLLOWING MONDAY THAT THIS WAS THE TIE ROD UNDER THE RECALL AND THAT EVERYONE CONCERNED WAS LUCKY THAT I WAS NOT KILLED OR KILLED SOMEONE ELSE I WAS ALSO INFORMED THAT THERE WAS ANOTHER RECALL ON MY TRUCK AS WELL THAT THEY WERE NOT YET PREPARED TO FIX AND THAT I WOULD BE PLACED ON A LIST AND CALLED ONCE THE NEEDED ITEMS WERE AVAILABLE TO MAKE SUCH REPAIRS, AND TO THIS DATE I HAVE YET TO HERE BACK ON THAT RECALL SO HOPEFULLY MY TRUCK DOESN'T CATCH FIRE UNTIL THEY GET AROUND TO NOTIFYING ME. THE SAD PART OF THIS WHOLE THING IS CHRYSLER WANTED ME OUT OF MY PREVIOUS TRUCK BECAUSE EVEN AFTER A COMPLETE ENGINE REPLACEMENT THEY STILL COULD NOT FIX THE ISSUES AND MAKE IT SAFE AND RELIABLE THIS WAS ON A 06 DODGE RAM 2500 THAT WOULD GET 21 MPG VS THIS 2010 THAT GETS 14 MPG WHICH THEY SAY THEY CAN FIND NOTHING WRONG, I HAVE ALSO HAD TO HAVE THE TRUCK IN 2 TIMES FOR A GASKET AROUND THE THIRD BRAKE LIGHT THAT LEAKS IN THE RAIN THUS FILLING THE TRUCK UP WITH WATER ON THE INSIDE.
IN DEC. 2014 I RECEIVED RECALL P65 / NHTSA 14V-635. CONTACTED FOLSOM LAKE DODGE IN FOLSOM, CA AND WAS TOLD "CORPORATE HAS NOT SENT US THE PARTS". CONTACT AGAIN IN FEBRUARY AND WAS TOLD NHTSA HAD NO AUTHORITY TO COMPEL THE DEALERSHIP TO HONOR THE RECALL AND THAT CORPORATE IS THE RESPONSIBLE PARTY AND THAT I SHOULD CONTACT CORPORATE...I WAS GIVEN A NUMBER TO CALL. CALLED THE NUMBER AND WAS TOLD THAT THE LOCAL DEALER WOULD BE SENT THE REQUIRED PARTS AND IT WOULD BE TAKEN CARE OF. JUNE I WENT TO THE DEALER IN PERSON AND WAS TOLD CONFIDENTIALLY THAT "WE ARE NEVER GOING TO GET THE PARTS". I WAS TOLD THAT THE SERVICE DEPARTMENT HAD NEVER ENCOUNTERED THIS PARTICULAR RECALL PROBLEM AND NOT TO WORRY ABOUT IT. I AM SUM WHAT CONCERNED ABOUT USING MY VEHICLE, ESPECIALLY ON LONG HAULS WITH OUR TRAILER. I THERE ANY WAY FOR YOUR DEPARTMENT TO MOTIVATE CORPORATE TO SEND THE PARTS TO THE DEALER?
CHRYSLER SAFETY RECALL P65/NHTSA 14V-635 I WAS SENT THE SAFETY RECALL NOTICE IN DECEMBER OF 2014. AS OF APRIL 2015, I CALLED CHRYSLER AND THEY SAID THAT THE PARTS ARE NOT AVAILABLE. 5 MONTHS AFTER THE RECALL NOTICE WAS SENT OUT, AND THE PARTS ARE STILL NOT AVAILABLE FOR THIS CRITICAL SAFETY RECALL, WHICH IF NOT FIXED, COULD CAUSE AN ENGINE COMPARTMENT FIRE. THEY DID NOT GIVE ME A DATE AS TO WHEN THE PARTS WOULD BE AVAILABLE. CHRYSLER IS NOT ACTING IN GOOD FAITH TO FIX THIS SAFETY PROBLEM. *TR
TL*THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL).HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE TISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL*THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/27/15*CN UPDATED 10/9/2015 *JS
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/17/15*LJ UPDATED 03/23/15.*JB
WE PURCHASED A 2010 DODGE RAM CUMMINGS 2500 ON 06/20/2011. WEEKS INTO MAKING THE PURCHASE WE STARTED HAVING ENGINE PROBLEMS. SUCH AS A CLOGGED FUEL FILTER, EGR VALVE, THE IGNITION KEY SWITCH, TRUCK WOULD NOT START WITH TURN OF THE KEY, YOU HAD TO WIGGLE KEY INSIDE IGNITION TO START TRUCK. THE CHECK ENGINE LIGHT IS ALWAYS ON, RECENTLY THE MESSAGE PANEL DISPLAYED EXHAUST IS 90% FULL. THE TRUCK WAS GOING ABOUT 5 MILES PER HOUR. AND RECENTLY IT TURNED OFF ON THE WAY HOME BARELY AVOIDING GETTING HIT BY ON COMING TRAFFIC. WE ALSO REPLACED THE WATER PUMP, THE BELT TENSIONER, AND IT HAD AC COILS CLOGGED. PAINT ALSO STARTED CHIPPING IN SOME AREAS. *TR
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 28,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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