RoadVitals

2013 Eldorado Aero Elite

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Aug 31, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2013 Eldorado Aero Elite. 5 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V583000

EQUIPMENT ADAPTIVE/MOBILITY

Aug 31, 2018
244 units potentially affected
The defect: Eldorado National-Kansas (Eldorado) is recalling certain 2012-2018 Eldorado Aerotech, Aero Elite, Transtech, Advantage, World Trans and Impulse transit buses, equipped with Ricon S-Series and K-Series Titanium Wheelchair. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle floor height. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems."
The risk: If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
The remedy: Eldorado will notify owners and Ricon dealers will replace the injection molded cam with an aluminum machined cam, free of charge. The recall began October 24, 2018. Owners may contact Eldorado National-Kansas customer service at 1-800-955-4236.
Eldorado National-KansasView on NHTSA.gov
16V616000

EXTERIOR LIGHTING

Aug 24, 2016
320 units potentially affected
The defect: Eldorado National-Kansas (Eldorado National) is recalling certain model year 2011-2016 Aero Elite 300 and 320 vehicles manufactured June 27, 2011, to June 9, 2016 and built on Ford and Navistar chassis. The intermediate side lamps may not stay illuminated when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: If the side marker lamps do not stay illuminated when the headlights are activated, it can decrease the vehicle's visibility to other drivers, increasing the risk of a crash.
The remedy: Eldorado National will notify owners, and dealers will inspect the intermediate side lamps, replacing them as necessary, free of charge. The recall began on October 17, 2016. Owners may contact Eldorado National customer service at 1-800- 955-4236 or by email at [email protected].
Eldorado National-KansasView on NHTSA.gov
15V750000

EQUIPMENT ADAPTIVE/MOBILITY

Nov 12, 2015
2,978 units potentially affected
The defect: Eldorado National- Kansas (Eldorado) is recalling certain model year 2006-2015 Aerotech, AeroElite, Aerolite, Advantage, Transtech, and Krystal shuttle buses and model year 2006-2014 VersaShuttle shuttle buses manufactured January 1, 2006, to August 25, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by the Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy: Eldorado will notify owners, and Ricon will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on December 15, 2015. Owners may contact Eldorado customer service at 1-785-827-1033, or Ricon Customer Service at 1-800-322-2884. Note: These buses and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
Eldorado National- KansasView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

2019-0034

STRUCTURE:BODY; VISIBILITY:WINDSHIELD

To repair crack in exterior sheetmetal skin of chassis cab.

2016-0001

EQUIPMENT

"THIS TSB OUTLINES THE PROCEDURE TO REPAIR THE F550 DRIVER SIDE A-PILLAR. REPAIR PROCEDURE PROVIDES INSTRUCTION FOR; 1. THE ADDITION OF A PLATE IN THE FRONT CAP; 2. THE REPAIR OF A SHEET METAL CRACK IN THE OEM CHASSIS OUTER SKIN."

2016-0002

EQUIPMENT

THIS TSB OUTLINES THE PROCEDURE TO REPAIR THE F550 B-PILLAR DUE TO A CRACK IN THE OEM EXTERIOR SHEETMETAL.

2016-0001_F550 A

EQUIPMENT; STRUCTURE:BODY

Steel Plate Installation/Cab Crack Repair. If there is cracking in the A-pillar area of the OEM cab sheet steel and the steel reinforcement plate is being added follow the steps below.

2011-0303_V1

STRUCTURE

THIS TECHNICAL SERVICE BULLETIN (TSB) OUTLINES THE REPAIR/REPLACEMENT OF THE ROOF INTERIOR PLY-LAYER OF VERTICEL MATERIAL DUE TO WATER LEAKS, AND THE VERTICELL PLY-LAYER BECOMES DAMAGED. THIS TECHNICAL SERVICE BULLETIN (TSB) OUTLINES THE REPAIR/REPLACEMENT OF THE ROOF INTERIOR PLY-LAYER OF VERTICEL MATERIAL DUE TO WATER LEAKS, AND THE VERTICELL PLY-LAYER BECOMES DAMAGED.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Eldorado Aero Elite by model year
YearComplaintsRecallsInvestigationsIssue Index
2018020—
2017020—
2016030—
2015030—
2014040—
2013Viewing050—
2012040—
2011050—
2010080—
20090100—
20080120—
20070140—
20060120—
2005040—
2004020—
2003010—
2002010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.