2020 Entegra Accolade Owner Complaints

The contact owns a 2020 Freightliner M2. The contact stated that while driving approximately 10 - 15 MPH and pulling out of the parking lot, the rear passenger’s side window above the kitchen sink started detaching from the vehicle. While driving approximately 60 MPH, the window detached from the vehicle. The contact became aware of NHTSA Campaign Number: 20V337000 (Visibility), and linked the failure to the recall. The vehicle was taken to the dealer, who confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 28,000.

NHTSA ID

11697105

Incident

Oct 5, 2025

Mileage

28,000 mi

The receiver hitch for trailering is experiencing abnormal metal fatigue and deformation. The motorhome was factory equipped with a receiver hitch that shows a rating of 12,000 lbs and a 1200 lb tongue weight. I have towed both an enclosed trailer with a max weight of less than 4000lbs and a Jeep Gladiator in the flat tow configuration. The Jeep weighs less than 5000 lbs. With both of these towed vehicles being less than 50% of the receivers' rated capacity, I believe there is a manufacturing defect with the supplied receiver hitch. I am certain that had this issue not been detected, continued use would very likely cause a breakaway of the towed vehicle, posing an extreme safety risk as a trailer or Jeep Gladiator breaking away from the motorhome could very likely cause an accident. The receiver hitch is available for inspection. I have reached out to the receiver's manufacturer, Curt Manufacturing and they offered absolutely zero assistance. I have also attempted to contact Entegra/Jayco, but have not received a response.

NHTSA ID

11595061

Incident

Jun 18, 2024