RoadVitals

2011 Fleetwood Encounter

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 6, 2012
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Fleetwood Encounter. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
12V535000

STRUCTURE

Nov 6, 2012
842 units potentially affected
The defect: Fleetwood RV is recalling certain model year 2010 and 2011 Encounter vehicles manufactured from November 19, 2009, through May 13, 2010; 2011-2013 Storm vehicles manufactured from May 21, 2010, through September 18, 2012; and 2012 Terra vehicles manufactured from April 26, 2011, through March 13, 2012. The entry step to the motorhome lacks sufficient support and may become damaged by repeated use.
The risk: The step may collapse during use potentially causing personal injury.
The remedy: Fleetwood RV will notify owners, and dealers will inspect and, as necessary, reinforce the step structural support. The safety recall began during December 2012. Owners may contact Fleetwood RV Owner Relations at 1-800-509-3418.
FLEETWOOD RV, INC.Manufacturer number 121025FRVView on NHTSA.gov
10V167000

EQUIPMENT:OTHER:LABELS

Apr 23, 2010
94 units potentially affected
The defect: FLEETWOOD RV IS RECALLING CERTAIN MODEL YEAR 2010-2011 BOUNDER CLASSIC 30T AND MODEL YEAR 2010 ENCOUNTER 28MS, 30SA AND 32BH CLASS A MOTOR HOMES MANUFACTURED FEBRUARY 26, 2010 THROUGH JUNE 17, 2010 FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF PART 567,"CERTIFICATION." THE FEDERAL CERTIFICATION TAG WAS PRINTED WITH AN INCORRECT FRONT AND REAR TIRE PSI.
The risk: THIS DOES NOT MEET THE REQUIREMENTS OF THE STANDARD.
The remedy: FLEETWOOD WILL MAIL CORRECT FEDERAL CERTIFICATION TAGS TO DEALERS AND OWNERS ALONG WITH INSTALLATION INSTRUCTIONS. IF CUSTOMERS DO NOT FEEL COMFORTABLE INSTALLING THE TAGS THEY MAY TAKE THEIR MOTOR HOME TO ANY FLEETWOOD DEALER AND THEY WILL PERFORM THIS SERVICE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 3, 2010. OWNERS MAY CONTACT FLEETWOOD AT 800-509-3418.
FLEETWOOD RV, INC.Manufacturer number 10420FRVView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Compare model years

Complaint and recall counts across every year of this model

Fleetwood Encounter by model year
YearComplaintsRecallsInvestigationsIssue Index
2011Viewing020—
2010040—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.