1997 Ford Aerostar Problems

I FOUND TWO INCOMPLETE RECALLS. I CALLED THE DEALER 9/28/2020 AT [XXX] AND SPOKE TO [XXX]. SHE PUT THE VIN IN HER SYSTEM, SAW THE TWO RECALLS AND SAID THE PARTS WOULD BE ORDERED. NO RESPONSE. I CALL [XXX] 10/5/2020 AT THE SAME NUMBER AND SHE SAID ABOUT THE SAME THING. THEN I CALLED 10/8/2020 AND ANOTHER SERVICE ADVISOR PRINTED OUT THE ISSUE WITH MY PHONE NUMBER [XXX] AND SAID [XXX] WOULD CALL ME AFTER LUNCH. NO RESPONSE. I TRIED CALLING THE FORD CUSTOMER SERVICE 800 392-3673 AND AFTER PRESSING '#' FOR TWO COMMERCIALS, THE RECORDER HUNG UP. THE VEHICLE HAS BEEN RUNNING FINE, BUT THESE ARE TWO RECALLS THAT ARE CONCERNS. (00S56 & 99S02). THANK YOU VERY MUCH. [XXX]AUGUSTA, GA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NEED TO KNOW WERE TO START TO GET ALL THE PROBLEMS ON MY VAN TAKEN CARE OF ALL THE RECALLS, OF POWER TRAIN THE ELECTRICAL AND WHATEVER ELSE WAS REPORTED TO ME ON MY REPORT OF THE RECALLS ON THIS 1997 AREOSTAR VAN THANK YOU MARYJEAN. *TR

NOTE: I WISH I HAD FOUND THIS SITE YEARS AGO. I COULD NOT GET PAST FORDS "BRICK WALL" TO SPEAK TO AN ENGINEER! 1. 1997 AEROSTAR - ACCELERATOR PEDAL WAS PRESSED DOWN QUICKLY TO PASS (2 LANE HIGHWAY). 2. NOW IN THE LEFT LANE, NOT FAR AHEAD OF PASSED THE CAR - I EXPERRIENCED A COMPLETE LOSS OF POWER - HARD RIGHT OVER TO SOFT SHOULDER - AVOIDED AN ONCOMING HEAD ON COLLISION - L JUST MISSED THE CAR BEING PASSED BY INCHES AND STOPPED. THE CRIMPED END OF CABLE TO THE CARBURATOR HAD RELEASED FROM THE ACCELERATOR PEDAL. 3. I CLAMPED THE CABLE BACK ONTO THE PEDAL WITH VICE GRIPS. (DROVE TO DEALER). FORD REPLACED THE CABLE. THAT PROBLEM HAS NOT HAPPENED AGAIN. (I DO NOT PRESS DOWN HARD EITHER!) *TR

WHEN ACCELERATING CONSUMER HAD TO DEPRESS THE GAS PEDAL SEVERAL TIMES TO GET THE VEHICLE TO MOVE. WHEN THE VEHICLE MOVED THE THROTTLE GOT STUCK, AND REVVED VERY HIGH. DEALER INFORMED THE CONSUMER THAT THE THROTTLE LINKAGE HAD A STICKING PROBLEM. *AK

RIGHT FRONT SPINDLE AND KNUCKLE ASSEMBLY MALFUNCTIONED. DEALER HAS BEEN NOTIFIED. *AK RIGHT FRONT SPINDLE/KNUCKLE ASSEMBLY WAS REPLACED. RIGHT FRONT ROTOR, INNER AND OUTER WHEEL BEARINGS AND SEAL WERE ALL REPLACED. *TT

FORD RECOMMENDS INCORRECT ADJUSTMENT OF REAR BRAKES, WHICH CAUSES OVERHEATING OF DRUMS AND EVENTUAL FAILURE OF AXLE SEALS, AXLE BEARINGS, AND TIRE ON THE RIM ATTACHED TO THE BRAKE DRUM. FORD STIPULATES THAT BRAKE SHOES ARE TO BE TOUCHING DRUM WHEN BRAKES ARE ADJUSTED. THIS RESULTS IN FRICTIONAL HEAT BUILD-UP, AND IS LIKELY TO BE A CONTRIBUTOR TO TIRE FAILURES REPORTED WITH THE FORD EXPLORER. THE FORD EXPLORER, AEROSTAR, AND RANGER ALL SHARE POWER TRAIN AND DRIVE TRAIN COMPONENTS. THIS PRACTICE HAS COST ME $000S ON MY 4 FORD AEROSTARS (1989, 1992, 1994, AND 1997 MODEL YEARS)

I WAS GIVEN THIS VAN WITH A HANDICAPPED LIFT AS A PRESENT FROM SOME PEOPLE AT OUR CHURCH. EVER SINCE I GOT IT THE ENGINE LIGHT HAS BEEN ON. I'VE HAD IT CHECKED SEVERAL TIMES BUT NO ONE SEEMS TO KNOW HOW TO FIX IT. ANOTHER PROBLEM I'VE BEEN HAVING IS THAT THE LEFT FRONT TIRE WEARS OUT MORE QUICKLY THAN THE OTHER THREE. WE'VE HAD IT BALANCED SEVERAL TIMES BUT WE STILL HAVE THAT PROBLEM EVEN WITH NEW TIRES. SINCE I AM HANDICAPPED AND USE AN ELECTRIC WHEELCHAIR IF A TIRE BLOWS OUT I MAY NOT BE ABLE TO GET OUT USING THE RAMP LIFT THAT WAS INSTALLED AND THE SAME APPLIES TO THE ENGINE. HOW DO I KNOW IF THE ENGINE HAS SOMETHING WRONG WITH IT IF THE LIGHT IS ON ALL THE TIME? *TR

OBSERVED FULL CRACK ON ALUMINUM WHEEL RIM SPOKE. THIS IS STANDARD ALUMINUM WHEEL FROM MANUFACTURER. SERIOUS SAFETY ISSUE. THIS PROBLEM SAME AS HTTP://WWW.MOTORBEAT.COM/COMPLAINT/438440/. *TR THIS IS THE SECOND RIM THAT THIS PROBLEM HAS OCCURRED. ANOTHER RIM FAILED IN THE SAME MANNER ONE YEAR AGO. REPLACED.

1997 AEROSTAR REAR HATCH: 1 OF 2 ANCHOR STUDS WHICH SUPPORT THE TAIL HATCH PNEUMATIC SPRING (VEHICLE BODY END) BROKE, ALLOWING THE HATCH TO IMMEDIATELY FALL ON TO OPERATOR. ALTHOUGH THERE ARE 2 PNEUMATIC SUPPORTS, 1 IS INSUFFCIENT TO SUPPORT THE WEIGHT OF THE HATCH. SIMILAR EXPERIENCE WITH 1994 MODEL.

MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NEED TO KNOW WERE TO START TO GET ALL THE PROBLEMS ON MY VAN TAKEN CARE OF ALL THE RECALLS, OF POWER TRAIN THE ELECTRICAL AND WHATEVER ELSE WAS REPORTED TO ME ON MY REPORT OF THE RECALLS ON THIS 1997 AREOSTAR VAN THANK YOU MARYJEAN. *TR

MY TRANSMISSION DEVELOPED A BAD LEAK IN THE FRONT SEAL. I PAID TO HAVE THE TRANSAXLE REMOVED AND THE SEAL REPLACED. THE FLUID WAS CHANGED AS WELL AS THE FILTER AND THEN SHORTLY AFTERWARDS THE CARS OVERDRIVE STOPPED WORKING. IT WILL SHIFT INTO OVERDRIVE BUT IT WILL SHIFT RIGHT BACK OUT WHEN I STEP ON THE GAS EVEN THE LEAST LITTLE BIT. I COULD NOT AFFORD TO HAVE IT FIXED SO I PUT IT IN DRIVE AND DROVE IT FOR ABOUT 3 WEEKS AND YESTERDAY I WAS DOING ABOUT 60 AND THE CAR SHIFTED INTO SECOND GEAR FOR NO REASON AND THEN RIGHT BACK INTO THRID. THEN ABOUT A HALF MILE LATER IT BEGAN SHIFTING FROM THIRD TO SECOND AND BACK OVER AND OVER. TALK ABOUT GETTING JERKED AROUND! IT WAS LIKE SOMEONE STEPPING ON THE BRAKES! NOW I AM ON FOOT AND I AM ON FOOT AND DUE TO OUR GREAT ECONOMY I AM OUT OF WORK FOR THE TIME BEING. THEY SHOULD OFFER A MANUAL TRANSMISSION ON ALL THEIR CARS.

VEHICLE WAS IN A HEAD-ON COLLISION AND NEITHER OF THE AIR BAGS DEPLOYED. PLEASE PROVIDE MORE INFORMATION.*AK

VEHICLE WAS SLOWING DOWN GOING 35-45MPH IN THE RIGHT SLOW LANE. WHEN BRAKES WERE APPLIED, VEHICLE PICKED UP MORE SPEED, CAUSING CONSUMER TO LOSE CONTROL. VEHICLE RAN INTO ONE OF THE BEAMS UNDER UNDERPASS OF THE HIGHWAY. UPON IMPACT, FRONT DRIVER'S AIR BAG DIDN'T DEPLOY. CONSUMER'S FACE HIT STEERING. CONSUMER HAD 16 STICHES IN BOTTOM LIP. CONSUMER HAD A CASE, AND WAS NOT ALLOWED TO CONTACT DEALER AT THIS TIME.*AK

NOTE: I WISH I HAD FOUND THIS SITE YEARS AGO. I COULD NOT GET PAST FORDS "BRICK WALL" TO SPEAK TO AN ENGINEER! 1. 1997 AEROSTAR - ACCELERATOR PEDAL WAS PRESSED DOWN QUICKLY TO PASS (2 LANE HIGHWAY). 2. NOW IN THE LEFT LANE, NOT FAR AHEAD OF PASSED THE CAR - I EXPERRIENCED A COMPLETE LOSS OF POWER - HARD RIGHT OVER TO SOFT SHOULDER - AVOIDED AN ONCOMING HEAD ON COLLISION - L JUST MISSED THE CAR BEING PASSED BY INCHES AND STOPPED. THE CRIMPED END OF CABLE TO THE CARBURATOR HAD RELEASED FROM THE ACCELERATOR PEDAL. 3. I CLAMPED THE CABLE BACK ONTO THE PEDAL WITH VICE GRIPS. (DROVE TO DEALER). FORD REPLACED THE CABLE. THAT PROBLEM HAS NOT HAPPENED AGAIN. (I DO NOT PRESS DOWN HARD EITHER!) *TR

MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

RIGHT FRONT SPINDLE AND KNUCKLE ASSEMBLY MALFUNCTIONED. DEALER HAS BEEN NOTIFIED. *AK RIGHT FRONT SPINDLE/KNUCKLE ASSEMBLY WAS REPLACED. RIGHT FRONT ROTOR, INNER AND OUTER WHEEL BEARINGS AND SEAL WERE ALL REPLACED. *TT

WHILE DRIVING MY VEHICLE THE RIGHT FRONT WHEEL BEARING EXPERIENCED A CATASTROPHIC FAILURE. THIS FAILURE RESULTED IN A SUDDEN LOSS IN ALMOST ALL BRAKING POWER AND LOSS OF FRONT RIGHT WHEEL NEARLY COMING OFF VEHICLE. THE ENTIRE FRONT SPINDLE ASSEMBLY, BRAKE ROTOR,AND CALIPERAND BALL JOINTS WERE DETROYED . DUE TO THE NATURE OF THE REPAIR THE LEFT FRONT BRAKE ROTOR, CALIPER AND SHOES HAD TO BE REPLACED IN ORDER FOR THE VEHICLE TO OPERATE EFFICIENTLY. THIS INCIDENT COST IN EXCESS OF $1,400.00 TO REPLACE I RESEARCHED YOUR WEB SITE AND FOUND A IDENTICAL PROBLEM ODI ID 554544 I WOULD APPRECIATE ANY HELP IN A RESULTION TO RETRIEVE LOST EXPENCES AND AND MY NEXT BEST COURSE OF ACTION.

WHILE TRAVELING ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE TREAD ON THE REAR DRIVER'S SIDE TIRE SEPARATED RAPIDLY, WHICH RESULTED IN COMPLETE DESTRUCTION OF THE TIRE. *AK THE WHEEL WELL AND BUMPER WERE DAMAGED AS A RESULT OF THE TIRE FAILURE. THE TIRE WAS REPLACED AND IT FAILED AGAIN WHILE TRAVELING ON THE HIGHWAY. THE WHEEL WELL AND BUMPER WAS AGAIN DAMAGED. *PH *JB

THE VEHICLE EXPERIENCED THE PROBLEM AS STATED IN RECALL # 97 V 204 000, HOWEVER THE VEHICLE IDENTIFICATION WAS NOT INCLUDED IN THE RECALL. *JB

VEHICLE WILL NOT RUN PROPERLY DUE TO THE TRANSFER CASE BEING DEFECTIVE. THERE IS A LOUD NOISE WHEN DRIVING. CONTACTED DEALER, AND THE DEALER NOTED THAT VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK *YH

TRANSMISSION.

I WAS GIVEN THIS VAN WITH A HANDICAPPED LIFT AS A PRESENT FROM SOME PEOPLE AT OUR CHURCH. EVER SINCE I GOT IT THE ENGINE LIGHT HAS BEEN ON. I'VE HAD IT CHECKED SEVERAL TIMES BUT NO ONE SEEMS TO KNOW HOW TO FIX IT. ANOTHER PROBLEM I'VE BEEN HAVING IS THAT THE LEFT FRONT TIRE WEARS OUT MORE QUICKLY THAN THE OTHER THREE. WE'VE HAD IT BALANCED SEVERAL TIMES BUT WE STILL HAVE THAT PROBLEM EVEN WITH NEW TIRES. SINCE I AM HANDICAPPED AND USE AN ELECTRIC WHEELCHAIR IF A TIRE BLOWS OUT I MAY NOT BE ABLE TO GET OUT USING THE RAMP LIFT THAT WAS INSTALLED AND THE SAME APPLIES TO THE ENGINE. HOW DO I KNOW IF THE ENGINE HAS SOMETHING WRONG WITH IT IF THE LIGHT IS ON ALL THE TIME? *TR

WHEN IT RAINS/UNABLE TO OPEN DOOR LOCK FROM PASSENGER SIDE; UNEXPLAINED STALL CHECK/ENGINE LIGHT CAME ON/STARTED WITH NO PROBLEM

WHILE DRIVING MY VEHICLE THE RIGHT FRONT WHEEL BEARING EXPERIENCED A CATASTROPHIC FAILURE. THIS FAILURE RESULTED IN A SUDDEN LOSS IN ALMOST ALL BRAKING POWER AND LOSS OF FRONT RIGHT WHEEL NEARLY COMING OFF VEHICLE. THE ENTIRE FRONT SPINDLE ASSEMBLY, BRAKE ROTOR,AND CALIPERAND BALL JOINTS WERE DETROYED . DUE TO THE NATURE OF THE REPAIR THE LEFT FRONT BRAKE ROTOR, CALIPER AND SHOES HAD TO BE REPLACED IN ORDER FOR THE VEHICLE TO OPERATE EFFICIENTLY. THIS INCIDENT COST IN EXCESS OF $1,400.00 TO REPLACE I RESEARCHED YOUR WEB SITE AND FOUND A IDENTICAL PROBLEM ODI ID 554544 I WOULD APPRECIATE ANY HELP IN A RESULTION TO RETRIEVE LOST EXPENCES AND AND MY NEXT BEST COURSE OF ACTION.

POWER STEERING PUMP AND HOSE FAILED. MJS

REAR PASSENGER RESTRAINT SPLIT DOWN THE MIDDLE. THE DEALER HAS BEEN NOTIFIED. *AK

SEAT BELT ANCHOR WAS NEVER INSTALLED IN NEW VEHICLE.

REAR WINDOWS DO NOT ROLL DOWN. DEALER NOTIFIED.*AK

WHEN SLIDING DOOR TOO CLOSE IT WILL NOT CONNECT AND LOCK, LIGHT STAYS ON BECAUSE DOOR IS NOT SHUT ALL THE WAY. *AK